[Resolved]  CESC — Faulty Meter

Address:

Kolkata, West Bengal

My address is at 2nd floor 348, Banerjee Para Road, Paschim Putiary, Kudghat, Kolkata 700041, My consumer no is [protected]. I would like to inform you that in the month of July 10th 2014 till 28th of August 2014 the house was locked, where in I found a bill amount of Rs. 6200/- is been send. I immediately went to Taratola office, where I meet with Mrs. Ruposhree Ghosh and raised an complain with immediate effect on dated 30/09/2014 of my faulty meter. She assist and assured me that I should pay upfront Rs 4000/- of the outstanding amount, and she will then arrange a technician visit at my place, which I paid on dated 30/09/2014 by cash as per her advice. However she was very rude while communicating with me and not at all customer centric, finally after the technician visit was made on dated 7/10/2014 the unit display was 88888888 the meter was found faulty, since then there was 5 different team of technician visit been made along with LLC team on dated 24/11/2014 stating that the meter was faulty, the gentle man who visited my place last time on dated 25/11/2014 is Mr. Stayen and Mr. Biswajit who also reported about the faulty meter and came to my place for disconnection, after query I came to know from them that they have been send by Mrs. Ruposhree Ghosh without my concern and without any intimation. Since August 2014 till dated I was been built an estimated reading which was not been committed to me, however, I was also been asked to sign an no objection letter for the replacement of the faulty meter in the month of October 2014, which is been handed over to Mrs. Ruposhree Ghosh, which was later been denied and refused by Mrs. Ruposhree Ghosh and Mr. Dhruva Chatterjee. I was also been promised and advised that a test meter will be placed, which was not been placed yet, however I am getting threat of disconnection of my meter by the department. I am still been harassed and very concern about the unprofessional approach by Tatatola Branch CESC Ltd, I request you and your team to kindly look into this matter with immediate attention and fix this issue by sending a specialized team from your department to view the meter status and get it sorted with proper adjustment and wave off as applicable with the replacement||of faulty meter, as it is getting very difficult for me and my family to made them released the critically of the situation. I would appreciate if someone from your dept. could give me a call and resolved this issue of estimated meter reading ASAP, Thanks Animesh Chakraborty [protected]