Chambor — chambor dazzle transfer proof smooth eye pencil

I purchased chambor dazzle transfer proof smooth eye pencil on[protected] from shoppers stop, krm center. It is one way screw type am using the product for years together. This one i purchased on 08/08/17 from krm centre harrington road, chennai-31 is not in order. Pencil tip was not coming out properly the screw is very loose. I went there and showed the product and told them it is not in order. I want it to be replaced by another one. They refused to do that even though they accept it the screw type is not properly working they are not ready to replace it, instead they advised me to tap the pencil from the bottom then screw it. Even i tried that but it is not working. That was a bad experience i had with your product. I cant use it because the screw system is not working

If you give your mailing address i will courrier the product to you.