Chambor — kajal stick not working properly

I have bought product on 27/01/2019 from life style, seasons mall pune. Today when I was trying to roll out kajal stick it was not rolling out.. I bought this company product for 1st time as sales people there told it's old company.. lead free kajal... U have warranty of replacement... Now I am feeling cheated as I am not getting any customer care number to contact them... What to do about this
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As I purchased chambor orsa foundation from nykaa online it is duplicate
Its texture isnot at all creamy
Rather it is very much watery
It’s not able to apply on face as it runs coz of its watery consistency

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