Chambor — Roll on not working for brand new kajal - below standard /ref#2991/

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New Delhi, Delhi

I have bought Chambor Kajal (cost -Rs 595 )from Pacific Mall Subhash Nagar New Delhi .When I tested there it seemed like a very good product to buy, but when I used it for the first time at home, I found that the roll on to move the kajal in/out is free i.e not working and moreover about the quality which i thought would be much better than Maybeline or Lakme kajal worth Rs 200 which last full day in office hours but to my surprise I found it does not lasts for more that 3-4 hours and it is just like local/ordinary kajal . Rather I would say Maybelline /Lakme is more worth buying in relation to what they cost. Even if I leave quality behind which I did not find up to the mark, atleast I never expected that roll on thing not to work in first instance, and it has been years I have been using roll on kajal, so no possibilty of mishandling at all. Would like to mention that, earliar also on buying a lip gloss from same place I found that tester was fresh and the actual product which I got seemed very old (mistakenly I didnot notice the month of import trusting Chambor standards).Probably the customer care desk there is doing some mess which is putting Chambor 's reputation at stake. Expecting to get this complaint addressed, otherwise I have already made up my mind never to go for CHambor products nor to recommend anyone.