Lakme Customer Care
Lakme India
Customer satisfaction rating: 6%
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252
COMPLAINTS

Lakme Customer Care

Lakme India

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Address
PO Box No 1470
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
62
down
15

Phone:
Phone:
up
21
down
5

Additional info
SMS:
'levercare' 54555 / 4555

Customer satisfaction rating
6%
Complaints
252
Pending
6
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Lakme related photos (33)

Lakme Complaints & Reviews

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Lakme — poor service and emphasis on taking expensive services

 Shubhangi Shukla on Jun 10, 2018
They always emphasize on taking more services and the expensive ones. If you go for one or two services they won't provide their service properly and give excuse because you have chosen cheap service this thing won't work then just tell me why do you even have low prices options if only expensive ones are going to work. This time i just hated the service given by lakme salon. Pathetic service in aliganj, lucknow lakme salon....
Complaint comments  Read comments Complaint category Health & Beauty

Lakme — complaint about being declined service

 Shivani Pawar on May 31, 2018
I have been decided service for threading and other nominal services for five times in a lakme salon. Despite making me wait, they later said that they cannot do the needful and that i should come back later. Repeating the same excuse every time. I really doubt if lakme would retain their customers in this fashion as me being a regular lakme customer would never opt to choose the salon again....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — b5 plum local lipstick

 Sreeparna Ganguly on May 26, 2018
I have purchased this product b5 plum local lipstick, however when i opened the packet it was totally broken. This is unacceptable. When we are purchasing a product by spending money we expect to get a defect free product. Please let me know what should be my next course of action. I cant use the product and is a total waste of my hard earned money.
I would request you all to look into this matter with urgency....
Complaint comments  Read comments Complaint category Cosmetics

Lakme — fake call on behalf of lakne

 Maitreyee Purohit on May 26, 2018
Dear lakme
This morning i got a call from the number ‭+[protected]‬ saying that he is calling on behalf of lakme fashion week and i have won products of lakme, manish malhotra saree and other branded stuff. When i asked why is the company doing this, the reply was that it is company promotion and for this i will have to asnwer some questions. Starting with the kind of cosmetics and other products i use, he switched other hightly personal questions like body measurements for lingre, home address for hamper delivery etc. He’s been asking for two more references and then he can ask...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Lakme — mention manufacture date in eyeliner bottle and rate

 Sounda on May 18, 2018
Pls mention manufacture date and rate of the product especially in (Eyelinear bottle), while we are buying in a online also it will be use. At the same we went to shop also it is usefull. We can't able to check manufacture date and rate.
Only we can able see upto 30months the product can be use (Those things are only mentioned).
Eye means we want to give more important than other things kn, so only we are buying lakme products also, because it is safe to eye.
Thank u...
Complaint comments  Read comments [1]Complaint category Cosmetics

Lakme — after hair rebonding hair fall within four days

 anc.tresa87 on May 17, 2018
I did my hair rebonding from lakme saloon
In kerala just doing it within a week my hair started falling.. Tremendous hairfall after that it's as if i am gonna bald. It's shedding tremendously. Three days after hair rebonding my hair started shedding. Everywhere it's my hair on the floor. Do something... How can i get my hair back... Or please suggest some remedy... Remedy should be genuine. After paying money the only use was hairfall... No other worth. If hairfall is its process... Then why you suggest such treatment.
Is there any remedy to stop it.???...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — complaint on serious integrity, behavioral and harassment issues against trainer and owner at lakme academy thane

 Ketul Sahu on May 16, 2018
Hi aptech/lakme academy team,

The way lakme academy thane franchisee owner (Mr. Santosh) is spoiling the brand name of lakme and aptech, surely this is going to bring a lot of disrepute for you.

I am listing out the issues at thane centre of lakme academy. Even after so many serious integrity issues and behavioral complaints against makeup trainer mr. Prashant sundriyal the franchisee owner has not taken any action against him.

Trainer is running his own training center (Celeb's touch - where experts gain expertise) and telling students to pay money...
Complaint comments  Read comments Complaint category Institutes

Lakme — lakme pink plush 9 to 5 weightless mousse lip & cheek color

 gupta08anubha on May 11, 2018
Purchased lakme pink plush 9 to 5 weightless mousse lip and cheek color from www. Jabong.com (Order id [protected]). The quality of the product is very bad as compared to the one which i used earlier. This is one of the expensive nonreturnable items which i know before ordering but i ordered it only because i used the same product earlier and never expected that i will receive bad material inside it (Dry smelling bad, waxy viscosity not same as before). I request lakme to discontinue this product if they are unable to maintain same quality every time.
Manufacturer infohindustan unilever...
Complaint comments  Read comments Complaint category Cosmetics

Lakme — no effect of hair straightening despite of taking straightening therapy from lakme

 Tazeen Mahut on May 3, 2018
I had gone for hair straightening at lakme salon blegaum.. After 2 months its d same as before.. There is no effect if straightening left on my hair and when i ask them to take a look at my hair they are not responding and giving proper response. Even after paying so much i did not get the service as per my expectations. I think you should just close your salon in belgaum because there are much better options available there then lakme... Feeling like cheated...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — product [Resolved]

 Jeetu22 on May 2, 2018
I have a wholesale shop in lalwani press road bhopal
My shop is very old you are sales executive not come in my shop please calling me i have receive hindustan lever cosmetic division properly visit in my shop but lakme sales executive not coming in my shop and my shop is very good selling i am calling to the lakme officer but he is not answering properly thank you...
Complaint comments  Read comments Complaint category Cosmetics

Lakme — lakme reward [Resolved]

 Vidushi Agarwal on Apr 24, 2018
I had purchased some cosmetics from a store in lucknow in return for which i had received a movies reward voucher during the women's day week.

I had placed my request for booking and have not heard back from anyone since the last 5 days.

All the customer care numbers go unanswered. Same is the case with the email id nina@rewardport.in

Very unprofessional behaviour!...
Complaint comments  Read comments Complaint category Cinema

Lakme — lakme lipstick 9 to 5 ruining my lips and skin [Resolved]

 hibraj on Apr 24, 2018
I bought 2 9 to 5 lipsticks in red and pink shades. The lipstick leaves a stain on upper part of lips after use. Eventually it ruined my lips just by applying twice. I seriously don't understand what is the problem behind this, as i am using lakme lipstick from several years but first time used 9 to 5 lipstick. I am able to understand why lakme company is manufacturing such low grade products which is impacting my lips after uses. Looks disgusting as it eventually dries up lips completely. Please don't sell cheap products or defective product and ruin other people's skin. I request you to kindly...
Complaint comments  Read comments [2]Complaint category Cosmetics

Lakme — lakme absolute flutter secrets dramatic eyes mascara

 merry barua on Apr 21, 2018
My eye products are mostly lakme. I love your absolute shine line eyeliner and use a lot of the greys and browns. I also use the old-fashioned insta-liner.
But i have never used your mascara, and thought to try out the absolute flutter secrets dramatic eyes mascara.
Unfortunately, the mascara keeps shedding. Within an hour and a half of application it sheds a layer of black under the eyes. Attaching photo.
By the end of the day the eyes look like a racoon's with a dark arc under the eyes.
Would want to return the product....
Complaint comments  Read comments Complaint category Cosmetics

Lakme — lakme perfect radiance facial worth 2500 rs

 Sirisha.tm on Apr 20, 2018
Lakme perfect radiance facial worth 2500. I have taken this facial at chandanagar, hyderbad by their suggestion. Eventually after that i didnt not got any glow or effect. When i asked them they said they said they will give complementary mask. It was a skin lightening mask and they said its 2500 rs cost. I came to know this time that they were using local products cost 275 rs and not the lakme. When i asked what this product, they were covering its lakme only and we cant say anything more on this and denied talking about it. And replied talk to my owner. She is not available. Please help me in this...
Complaint comments  Read comments Complaint category Cosmetics

Lakme — charged extra for the services

 razdaneha on Apr 19, 2018
I had taken pre-bridal & bridal services from lakme jammu gandhi nagar branch. They have charged rs 36, 900 for the same. But their actual package and services cost is lesser value. They have charged me for the services i never availed. Have emailed them as well but now they are coming with stories that my cousins etc came & took the services when no one came. This is highly unprofessional. Request for refund

Dates 18 nov 2017, 25 nov 2017

51-d/c, balmiki chowk, gandhi nagar, jammu - 180004...
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Lakme — hair treatment gone horribly wrong

 Shilpa Thukral Bansal on Apr 12, 2018
Hi, i went for straight hair gloss therapy at naraina lakme. They told me they have another option to do cystine treatment along with straight therapy which would be a little expensive. I said i want something that stays for a longer period of time! They started with the straight gloss procedure and midway realised something have gone terribly wrong! They washed the hair and started asking different questions. By that time i had realised something was not right! My hair had burnt and when i touched they felt like a rope and were easy to break. The person said i am doing cystine as the gloss therapy...
Complaint comments  Read comments Complaint category Health & Beauty

Lakme — disrespectful staff

 Divya Meka on Apr 12, 2018
The staff was very unprofessional. They were talking among themselves and giggling in front of me about forcefully making me agree to get a detan done when i did not want to go for it. Also when i was ready for waxing i saw a date on the wax bottle which was like a month ago. So when i called the staff and asked them, they told me that it is the date when the product came in and they write it just to keep track of in how many days the bottle will be completed. I trusted them and went for waxing.. The result? Hand full of rashes and dryness i still have it even after 20 days. Paid 5000 for a bridal...
Complaint comments  Read comments Complaint category Health & Beauty

Lakme — I need my money back

 Vaishali26 on Apr 9, 2018
I purchased the lakme absolute white intense concealer2 days back. The product does absolutely nothing!.
Applying the product made no difference at all.
So applying it or not is one and the same thing!.
I want my money back as i'm nor suppose to keep anything which is of no use! Absolutely useless product.
I don't wish to keep the product so would request you to please provide me with a refund and a pick up or a drop for your product. I've been using lakme for a very long time now but this was not expected from your product range at all.
Kindly revert asap. This...
Complaint comments  Read comments Complaint category Cosmetics

Lakme — lakme sun expert: ultra matte lotion (light and non-sticky) damaging my skin [Resolved]

 Smitha Solabannavar on Apr 4, 2018
I bought lakme sun screen worth rs. 350/- two weeks back.
I used it the next day before going out in sun.
I was expecting it to protect my skin. But in turn it damaged my skin. I got tanned to a very bad extent and my skin looks pathetically dry. Its been more than two weeks. But i am not back to my original complexion and my skin is still dry. I tried it one more time just to confirm that your product is the reason and it got confirmed. Please do take the necessary actions. I want the refund....
Complaint comments  Read comments Complaint category Products & Services

Lakme — parlour branch c2 janakpuri

 Kanchan Rizvi on Mar 29, 2018
I am a platinum member of your salon and using services from last one year in this branch. Last saturday it has been observed major resignation from the branch and new staff introduced who lack knowledge and confidence and 27th march which was a special day for my family my make up was screwed and now i have doubt amd fear if i can use the same salon for other services

Pls advise through i was charged full amount for makeup...
Complaint comments  Read comments Complaint category Health & Beauty

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