Lakme Customer Care
Lakme India
Customer satisfaction rating: 13%
Submit a Complaint
266
COMPLAINTS

Lakme Customer Care

Lakme India

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Address
PO Box No 1470
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
70
down
19

Phone:
Phone:
up
23
down
5

Additional info
SMS:
'levercare' 54555 / 4555

Customer satisfaction rating
13%
Complaints
266
Pending
29
Resolved
27
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So far so good - The company responded to our notifications and is working on resolving complaints.

Lakme Complaints & Reviews

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Lakme — lakme salon in bellandur

 1101rakshita on Sep 20, 2018
Dear lakme staff

The lakme salon located at bellandur, bangalore is the most unethical of all, below are their recent google ratings, please read the responses from the manager threatening to file a cyber crime complaint for telling them how cheap their services are, there is this lady by name anita who is the worst among all the beauticians from this lakme bellandur salon, she fooled me with the billing and charged me extravagantly, in addition she burn my skin with wax and was least bothered to apologize, even last time i had a very bad experience here, after complaining to the...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — worst services from lakme salon bellandur bangalore

 1101rakshita on Sep 20, 2018
Dear lakme staff

The lakme salon located at bellandur, bangalore is the most unethical of all, below are their recent google ratings, please read the responses from the manager threatening to file a cyber crime complaint for telling them how cheap their services are, there is this lady by name anita who is the worst among all the beauticians from this lakme bellandur salon, she fooled me with the billing and charged me extravagantly, in addition she burn my skin with wax and was least bothered to apologize, even last time i had a very bad experience here, after complaining to the...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — partial effect on hair straightening (nutri smoothening) after 2nd wash

 seema sunil on Sep 19, 2018
Hi,

I got my hair straightening done by lakme and within 2 weeks hairs are wavy again. I was suggested to do nutri smoothening and i got the it done and paid around 14k and after 2nd wash i could see my part of hairs are wavy again. Its was not completely starlight and also its very freezy and rough again (Only part of hairs and part of hairs are still staright).. Please suggest me what action or steps to be taken here. Will the money be refunded or will they do my hairstarightening again.. Please guide me.. Paid around 14k and its getting wavy within 2 weeks.. Really felt bad.....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — i'm complaining about your lakme sales executive

 Rosy Banu on Sep 12, 2018
Hai this is roshnara, from tamil nadu, chennai.

Dear sir/madam,
I would like to raise a complaint on your lakme sales executive.. She was really very rude with me.. I regularly use lakme products, likw lakme sunscreen spf50, lakme iconic kajal, lake me foundation and compact power.. And today i went to buy lakme foundation in ponnu bazar, avadi, chennai 600054 tamil nadu, i asked for my shade she gave me some other shade which doesn't suits me and i told her the shade and i bought 1 foundation and 1 compact power.. After reached home i taught to open the foundation but was...
Complaint comments  Read comments [1]Complaint category Cosmetics

Lakme — hair smoothening service which is not been done properly

 Pallabi Chatterjee on Sep 11, 2018
1 week ago i got hair smoothening treatment for my hair at lakmé salon barasat but my hair is still rough and hair fall with lot of knots in my hair. It looks like flat iron straight. I have done smoothening earlier 2 times by other salon and this is my worst experience in your store. Please refund my money (5600) or repair my hair as soon as possible...
Complaint comments  Read comments Complaint category Health & Beauty

Lakme — complain about service provided in lakme dadar parlour, mumbai

 Murph on Sep 8, 2018
I went for a haircut to lakme dadar salon. The attendant priyanka refused to provide a haircut claiming that i had lice in my hair. And it was against their policy to provide service due to hygiene concerns. I soon figured the lice blame was a false one. I confirmed this with other parlour. I have been publicly embarrassed for a false reason. I have been a customer of lakme for 3 years and this is how they treat in exchange of customer loyalty....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — smoothening

 Daljeet Sekhon on Sep 6, 2018
Hii,, i recieved smoothening service from lakme salon muktsar (Punjab) on 26 aug 2018 and after 3 days they gave me a hair wash but the day next to smoothening i started observing bent in my hairs that went on increasing so i informed the staff and made a visit again on 1 sep 2018 they said it was due to my spectacles and again gave me treatement,, bt again next day onwards i saw my hairs are becoming wavy, i also avoided spectacles this time and was taking as much zenith care i could bt the condition is getting worse. The same problem arose with one of my friend who recieved the same service last...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — non replacement of expired material

 shekharkataria on Aug 31, 2018
Hi,
on 4th mar 2017 we gave the material to Lakme Agent which was going to expire within 1-2 months, and he received the material and send it to Lakme Distributor Shubhkaran which is situated in Hanumangarh.
Now from 1.5 Years they didn't even given me old or new material.
and continuously making us fool that company is not giving back.
it was around 25000 amount which is pending at their end.
in this context i have given so many calls to Lakme but there customer care are not even taking this complaint.

Lakme ASM Name : Kamal Kant - [protected]
Complaint comments  Read comments Complaint category Cosmetics

Lakme — lakme salon service haircut

 Sreetama Mukherjee on Aug 26, 2018
I believe now that the hair stylists are amateurish. How can a brand like lakme hire such more than poor staff. I visited lakme salon, chincholi bunder road today 26th august 2018 which is today for a haircut. I have recently consulted trichologist and cannot put clutches or tie up my hair. I had long hair which was in layers and grown long. I had split ends to be cut along with damaged hair. I showed the so called stylist the pic. She was hesitant in cutting my hair short, though i told her lot number of times that she could. What she actually did was nothing but just trimming. Is money cheap or...
Complaint comments  Read comments Complaint category Health & Beauty

Lakme — lakme eyebrow pencil (black) - has no pencil inside, just a tip.

 NSSukanya on Aug 16, 2018
I had recently purchased lakme's eyebrow pencil (Black) (Rs. 70/-), but the problem was that as i started t use and when a point came to sharpen it, it seems like there was no pencil anymore inside. When bought the pencil resembled the tip of an iceberg except there is nothing underneath. I was so appalled to see this. Very much disappointed in a prestigious company such as - lakme.

Please do the needful in rectifying the same.

Sukanya sukumar n
Kerala
[protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Lakme — redemption of voucher [Resolved]

 Oshine barjatia on Aug 15, 2018
I was gifted an e gift card by lakme's official site. At the time of its usage, all i get to hear by some salons like sanjay place sppr sadan - they cannot redeem it.
Other area that is saket mall branch tells that voucher is of quick silver therefore they are not able to work it out.
Is this a way that company is using customers sentiments and monry to befool them.?...
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Lakme — worst hair color service

 Apoorva_ne on Aug 14, 2018
I went to lakme hsr for a hair color which turned into a disaster.
The stylist did not know how to do the color technique whivh i showed to them.
He ruined it all and my hairs were all red n orange.
After the hairwash i was literally shocked to see my hairs, then to correct it he used to much of chemicals on my hair
Its been a month now that i got this service and my hairs are all runied, i have patches of different colors all over, my hairs are dry and brittle..
Even now when i wash my hair i see color coming out, which should not have happened, this just proves...
Complaint comments  Read comments [1]Complaint category Cosmetics

Lakme Absolute — complaint of lakme absolute in natural mouse hydratine

 Sneha A Choudhary on Aug 8, 2018
Dear team,
I am sneha agarwal from jamshedpur jharkhand using lakme products since long but never expected this (See the attached image) from you.
I purchased this product and after 4-5 usage it got over so i thought how could it be possible than i decided to cut the packaging and try to find out the exact quantity and after opening the packaging from bottom what i saw was really shocking for me it was totally empty from inside. Its really really disappointing you people making us fool in such a cheap way.
This incident made me to quit using your brand for any product.
Complaint comments  Read comments Complaint category Other

Lakme — scamming and insulting customers [Resolved]

 shreya mittra on Aug 3, 2018
I have a bridal+1 appointment for the 15th august at the lakmé beauty parlour outlet at ballygunge circulr road, kolkata, west bengal.
At the time of booking, the reception told me that a trial would be provided to the bride at any time. Today when i tried to set up the trial appointment, the lady who received my call on this number:[protected] and identified herself as the centre manager told me that no such records of my appointments were found as the staff who had registered my appointment quit in the month of may, thus all such bookings had been lost. She denied my booking when i have...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — naturale matte sticks shade "plum local"

 Rupam Arora on Jul 29, 2018
This is realy a different color as shown in d pictures n quality is realy bad. Faulty advertisements how a big cmpany can do such faults it is xtremely light shade as shwn in pictures i didnt like atal. No one could see this diference of shade in ur company bfr puting wrong pictures dis is cheating. Wastage of money buying ur prodcts now a days. Please starts appointing sensible employees qho can see this difference between shades...
Complaint comments  Read comments Complaint category Cosmetics

Lakme — hair smoothening gone wrong [Resolved]

 Shristi Rani on Jul 21, 2018
I had gone for hair smoothening at lakme salon . After 2 days its almost same as before.. There is no effect of smoothening left on my hair and when i ask them to take a look at my hair they are not giving proper response. Even after paying so much i did not get the service as per my expectations. I think you should just close your salon in govindpuri Gwalior because there are much better options available there then lakme... Feeling like cheated...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — hair straightening [Resolved]

 Titas Ghosh on Jul 20, 2018
I went to Lakme salon Ananya. My requirement was hair straighting. They told me ceretin smoothning would be good for you, you would get best result. So I spend 7999.

After the wash I noticed my lower portion of hair become damage and my hair is not straight.

So I complained the matter. They called me and aked me to visit the salon again.

I visited, and they told me, I have to cut my hair or they can do only a spa for the remedy. I asked them, give me in writing, that the spa will give me straight and damage free hair. But they didn't.

Seriously...
Complaint comments  Read comments Complaint category Cosmetics

Lakme — "lakme , perfect radiance-intense whitening compact-spf 23", 8g pack in white container [Resolved]

 drkiranbarar on Jul 19, 2018
Dear Sir/Madam,

I had bought ""LAKME, Perfect Radiance-Intense Whitening Compact-SPF 23", 8g pack in white container, FOR its relevance and excellance in spite of having two more compacts.
During a trip recently, On ONE-USE only, the compact CRACKED compietely into SMALL PIECES, A costly compact is now USELESS for me without ANY APPLICATION to FACE.

I want to EXCHANGE it with a correct piece....
Complaint comments  Read comments [1]Complaint category Cosmetics

Lakme — hair straightening [Resolved]

 Priyagup03 on Jul 13, 2018
I want to register a complaint regarding my recent visit to Lakme, Kalamboli Mumbai. I visited salon for hair straightening which was costing me approx. 6k, the consultant there told me to go for straight gloss therapy(which was expensive one), since I wanted poker straight hair I asked them to go for hair straightening only but they convinced me to go for 'straight Gloss therapy' by saying that it will give same poker straight hair plus its good for hair, its cost was 8k.After their assurance I went for the expensive one.But after the first wash when I washed my hair by myself I could not see the...
Complaint comments  Read comments Complaint category Products & Services

Lakme — hair colouring

 Priya patil panwar on Jul 12, 2018
Yesterday i got my hair coloured i.e on 11 july 2018 for rs 5000 in nagpur where the guy suggested me the colour over which i choosed and i trust him that it will be more visible as my focus was on highlights.. now after spending this much big amount i am trying to find Out the colour in my hair which is not visible at all . I want my money back or i want change as per my instruction....
Complaint comments  Read comments [1]Complaint category Cosmetics

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