Lakme Customer Care
Lakme India
Customer satisfaction rating: 25%
Submit a Complaint
279
COMPLAINTS

Lakme Customer Care

Lakme India

TwitterFacebookYoutube
Address
PO Box No 1470
Mumbai
Mumbai City District
Maharashtra
India - 400099

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
77
down
22

Phone:
Phone:
up
24
down
7

Additional info
SMS:
'levercare' 54555 / 4555

Customer satisfaction rating
25%
Complaints
279
Pending
4
Resolved
67
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Lakme related photos (40)

Lakme Complaints & Reviews

Sort by:

Lakme — not satisfied with the lakme salons [Resolved]

 pandit shikha on Dec 12, 2018
I called on lakme salon helpline number[protected]. And had words with a receptionist on 12-Dec around 4:30 pm about available offer and discount and I told her book an appointment for today evening I will reach there with in 1 hr. When I reached the salon "2B, ground floor, Sewa Corporate park, next to central mall, Mehrauli-Gurgaon Road, Gurugram, Haryana 122001" she told me that, Mam I was not confirmed that you asked for appointment. So we are not able to help you and give you assistance. After that I left the saloon. I m very disappointed....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — lakme academy not providing proper course

 Mayanshi Gupta on Dec 12, 2018
Hi registered to lakme academy to get the makeup course done for my mother. First they said they will provide the proper course but after providing fee to them they didn't provide proper course. My mother wanted to get the process course done and they charged us for that too... But they were not giving any professional courses. Started telling very basic thing and when we did complaint about that there was no one to listen. I came there with brand name but i don't think they can handle that. I want my money back please tell me how can we get that....
Complaint comments  Read comments Complaint category Institutes

Lakme — laine salon bellandur - global hair colour complaint

 Priyanca Gupta on Dec 5, 2018
Hi team,

Last sunday i. E. On 2nd december i visited lakme salon bellandur branch, i had gone there for global hair colouring (Wine red) unfortunately the person who was giving the service didn't colour my hair full she did only half of my hair even though i kept telling that i need it full she started denying and making excuses that it won't look good or my hair is not virgin and so many stupid excuse. Also while she was giving treatment she was pulling my hair and while washing she was too harsh and rude, she wasn't concentrating on whatever i was saying she was just doing it as...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — lakme absolute mousse

 tanya_kaur84 on Nov 17, 2018
I am not happy with the product.. It's been a long time i have been using this mousse but this time i ordered it from nykaa and when i applied it sometimes i get pimples and i thought that it is normal.. But when i apply it in a function my skin gets dark, it's not giving the result which i used to get it earlier.. The quality is very bad.. I need the money back or replacement..
Name :tanya kaur
Phone :[protected]
Address:22/81, 1st floor, west patel nagar,
New delhi -110008...
Complaint comments  Read comments [2]Complaint category Other

Lakme — fake lipsticks in market

 dikshaberi on Nov 17, 2018
Yesterday i brought a lakme lipstick and they have given me a fake lipstick beause smell is diffrent andi was buying first time i was not knowing but after cming home seeing it it looks fake
Shop address is
Ladies choice meera marg, haldwani phoneno.[protected] (Haldwani district nainital uttarakhand)
Pllzz do check the shop as they are providing fake as my 500 amount is wasted beause of this fake product...
Complaint comments  Read comments Complaint category Cosmetics

Lakme — weightless mousse foundation

 Renu J K on Dec 4, 2018
The product says 29 grams for rs 500. The tube is filled half with air. It was packed purchased from great india palace mall noida. You are just fooling the customers. Not worth for money. Give product worth value to the money. Just big packet and big tube. Give product not cover. I will not buy nor will recommend. how much big complaint you want. just a strategy not to resolve....
Complaint comments  Read comments Complaint category Health & Beauty

Lakme — new kareena kapoor collection lipstick [Resolved]

 surabhi manoj on Nov 10, 2018
One week before i have bought the above said lipatuck from a shop. The sales gurl has told me it ia longlasting and doesnt shows cracks in lips... But it is the worst lipstick i have ever seen in my life fir rs.1200/-. I am very much dissatisfied with it... And i asks you to do necessary actions to the needed. Otherwise the obly option is to go to consumer court and file a case against lakme... And get the compensation...
Complaint comments  Read comments Complaint category Health & Beauty

Lakme — lakme absolute forever silk eyeliner [Resolved]

 Priya Venkatram on Nov 5, 2018
I always buy lakme products as they are safe and assure good quality.

On the 2nd november 2018, i had been to orion mall, bangalore for shopping.
As my lakme kajal had got over, i asked for a new one.

The sales girl gave me, lakme absolute forever silk eyeliner instead.

Upon reaching home i tried using the twister pencil. But found
The twister is not working no matter what i do.

Please help me...
Complaint comments  Read comments [2]Complaint category Cosmetics

Lakme — haircut [Resolved]

 Drsoni411 on Nov 1, 2018
Please do needful i feel humiliated by mr shushant hair dresser of bilaspur lakme salon... Inspite of me being cooperative he ruined my hairs... M a doctor by profession... The person was not at all interested... He was in rush for hair cut... Even though there was not any customer... During washing my hair he pulled them so much it hurted me... Was not at all gentle in anything... U can go through video recording what i said what he did......
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Lakme — lakme salon - bel road [Resolved]

 Nehasinii on Oct 31, 2018
Dont ever visit the lakme salon in bel road, they are big time cheaters. First of all they do not show the price catalogue, even after asking for it. Then they just quote exorbitant off mouth prices which you have never would have paid for the services availed. And the worst surprise you take up some stupid membership offers and they dont tell you that it cannot be redeemed in any of the lakme outlets, so pressurised to go in there as the payment would have been already made.

Very unprofessional attitude of the lady there and never will even i would visit this salon...
Complaint comments  Read comments Complaint category Health & Beauty

Lakme — regarding the hair spa [Resolved]

 NidhiSahu on Oct 14, 2018
Hi lakme team,

I have taken the hair spa (Protein rush) package. Today, i went for 3rd sitting in lalme (Akshayanagar branch, bangalore), the service provided by bharti was worst she did not put the hair spa cream properly & when i asked to put more cream then she denied and told this much is enough and will absorb. And she applied 3 times shampoo on my hair.

I want a one more protein rush hair spa free or want a refund of one protein rush hair spa.

Thanks
Nidhi...
Complaint comments  Read comments Complaint category Credit Cards

Lakme — lakme moisturiser smells pungent [Resolved]

 Diaash on Oct 6, 2018
Purchased lakme peach milk moisturiser but it smells very bad. I have been using the same for the past 30 years but never faced such a problem.

I am very disappointed and feel cheated. The details of this product are

Price rs. 310/-
Manufacturing : 09/17
Expiry : 08 / 19.

I would like a refund / exchange for this product....
Complaint comments  Read comments [1]Complaint category Cosmetics

Lakme — haircut service [Resolved]

 saba14 on Oct 5, 2018
Worst service ever by lakme. Asked for a trim of dry hair and split ends and she reduced my hair length by 8 inches saying it was a mere trim and not short at all. She happened to be a stylist at the salon. Worst service at kilpauk branch, chennai. More over lies to my face saying she has not. Hair is such a personal feel to a girl and they don't just understand. Causing emotional trauma is inhumane. If she does not understand the difference between a layer and a trim why do they hire such people and charge such pricing. Iwould have rather chopped it myself than visit them....
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Lakme — refund of fees [Resolved]

 Monika.arora on Oct 4, 2018
Lakme institute powered by aptech... I enrolled myself here for a makeup advanced course here but now due to my financial and family problems i cant opt for this course. So when i asked them to refund my amount they are denying and giving me reply that we do not have refund policy. I have not taken any class from them yet and i have not signed any such policy with them. How can they force such illogical policy over me.

Kindly look into the matter and gelp me out...
Complaint comments  Read comments [1]Complaint category Institutes

Lakme — worst services from lakme salon bellandur bangalore [Resolved]

 1101rakshita on Sep 20, 2018
Dear lakme staff

The lakme salon located at bellandur, bangalore is the most unethical of all, below are their recent google ratings, please read the responses from the manager threatening to file a cyber crime complaint for telling them how cheap their services are, there is this lady by name anita who is the worst among all the beauticians from this lakme bellandur salon, she fooled me with the billing and charged me extravagantly, in addition she burn my skin with wax and was least bothered to apologize, even last time i had a very bad experience here, after complaining to the...
Complaint comments  Read comments [1]Complaint category Hair and Beauty Salons

Lakme — partial effect on hair straightening (nutri smoothening) after 2nd wash [Resolved]

 seema sunil on Sep 19, 2018
Hi,

I got my hair straightening done by lakme and within 2 weeks hairs are wavy again. I was suggested to do nutri smoothening and i got the it done and paid around 14k and after 2nd wash i could see my part of hairs are wavy again. Its was not completely starlight and also its very freezy and rough again (Only part of hairs and part of hairs are still staright).. Please suggest me what action or steps to be taken here. Will the money be refunded or will they do my hairstarightening again.. Please guide me.. Paid around 14k and its getting wavy within 2 weeks.. Really felt bad.....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — i'm complaining about your lakme sales executive [Resolved]

 Rosy Banu on Sep 12, 2018
Hai this is roshnara, from tamil nadu, chennai.

Dear sir/madam,
I would like to raise a complaint on your lakme sales executive.. She was really very rude with me.. I regularly use lakme products, likw lakme sunscreen spf50, lakme iconic kajal, lake me foundation and compact power.. And today i went to buy lakme foundation in ponnu bazar, avadi, chennai 600054 tamil nadu, i asked for my shade she gave me some other shade which doesn't suits me and i told her the shade and i bought 1 foundation and 1 compact power.. After reached home i taught to open the foundation but was...
Complaint comments  Read comments [1]Complaint category Cosmetics

Lakme — hair smoothening service which is not been done properly [Resolved]

 Pallabi Chatterjee on Sep 11, 2018
1 week ago i got hair smoothening treatment for my hair at lakmé salon barasat but my hair is still rough and hair fall with lot of knots in my hair. It looks like flat iron straight. I have done smoothening earlier 2 times by other salon and this is my worst experience in your store. Please refund my money (5600) or repair my hair as soon as possible...
Complaint comments  Read comments Complaint category Health & Beauty

Lakme — complain about service provided in lakme dadar parlour, mumbai [Resolved]

 Murph on Sep 8, 2018
I went for a haircut to lakme dadar salon. The attendant priyanka refused to provide a haircut claiming that i had lice in my hair. And it was against their policy to provide service due to hygiene concerns. I soon figured the lice blame was a false one. I confirmed this with other parlour. I have been publicly embarrassed for a false reason. I have been a customer of lakme for 3 years and this is how they treat in exchange of customer loyalty....
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Lakme — smoothening [Resolved]

 Daljeet Sekhon on Sep 6, 2018
Hii,, i recieved smoothening service from lakme salon muktsar (Punjab) on 26 aug 2018 and after 3 days they gave me a hair wash but the day next to smoothening i started observing bent in my hairs that went on increasing so i informed the staff and made a visit again on 1 sep 2018 they said it was due to my spectacles and again gave me treatement,, bt again next day onwards i saw my hairs are becoming wavy, i also avoided spectacles this time and was taking as much zenith care i could bt the condition is getting worse. The same problem arose with one of my friend who recieved the same service last...
Complaint comments  Read comments Complaint category Hair and Beauty Salons

Recently Discussed

(4 minutes ago)
Punjab Technical University, Jalandhar
complaints against degree
(15 minutes ago)
Fortis Healthcare
refund calculation
(34 minutes ago)
Timesnaukri.com
fraud company
(1 hours 1 minutes ago)
Icici Bank
unable to redeem icici only vimal vatsalya bonds
(1 hours 8 minutes ago)
Uber India
cant use promotions

Featured Complaints