Lakme
Lakme India
Customer satisfaction rating: 66%
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Lakme Customer Care

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PO Box No 1470
Mumbai
Mumbai City District
Maharashtra
India - 400099

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Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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66%
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455
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Lakme Complaints & Reviews

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Recently I made few orders from lakme. And some of them, I had to return the parcel, since there is no cancel option( I refused to accept it during delivery time). It's been 1 month now, amount has not been refunded yet.
Lakme customer support has been
notified about the posted complaint.
Dear Revathi,

Thank you for reaching out to us.

Please accept our sincere apologies for the inconvenience caused.

To help us assist you further regarding Lakme Order, we request you to contact us on[protected] or email at [protected]@lakmeindia.com.

Our advisors will be happy to assist you.

Warm Regards,

Laxman Sahu
Levercare Expert
We're here for you - www.hul.co.in/contact/
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    Shopkeeper gave duplicate product of lakme absolute perfect radiance. Cream has side effects.
    Lakme customer support has been
    notified about the posted complaint.
    Dear Vedika,

    Thank you for reaching out to us.

    Please accept our sincere apologies for the inconvenience caused.

    Be assured that all our products go through stringent quality checks before they are released in the market.

    To help us assist you further regarding Lakme product, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

    Our advisors will be happy to assist you.

    Stay Safe!

    Warm Regards,

    Laxman Sahu
    Levercare Expert
    We're here for you - www.hul.co.in/contact/
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      Hi...Lakme

      M highly grieved to let you know that Sameer Malhotra name of a person has called me telling me your...
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      I really love the compact powder sunscreen a lot and it works right as a settler to top a cream based sunscreen for oily skin such as mine but the only inconvienience that comes with the purchase is that the quantity is too less and it is hard to purchase just a single commodity online frequently. So, it'd be great if a larger sized product with greater quantity would hit the market. Thank you.
      Lakme customer support has been
      notified about the posted complaint.
      Dear Sender,

      Thank you for reaching out to us.

      Please accept our sincere apologies for the inconvenience caused.

      Be assured that all our products go through stringent quality checks before they are released in the market.

      To help us assist you further regarding Lakme product, we request you to contact us on our toll free number[protected] or email at lever.[protected]@unilever.com

      Our advisors will be happy to assist you.

      Stay Safe!

      Warm Regards,

      Laxman Sahu
      Levercare Expert
      We're here for you - www.hul.co.in/contact/
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        Hi,

        Myself Sayantani Datta, had purchased a hair fall treatment in Lakme Salon, Pune (Seasons mall outlet)....
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        Hi, i laced an order with flat coupoun code 1000 but lakme itself cancelled my order by saying that coupoun was invalid
        so i made a payment of 616 my order no is {248070} it was to be refunded within 5days annd 9 days have passes i didnt recieve my payment back
        what a fraud and disgusting lakme
        sort my issue sooon or will take action against this
        Lakme customer support has been
        notified about the posted complaint.
        Dear Sender,

        Thank you for reaching out to us.

        Please accept our sincere apologies for the inconvenience caused.

        To help us assist you further regarding Lakme Order, we request you to contact us on[protected] or email at [protected]@lakmeindia.com.

        Our advisors will be happy to assist you.

        Warm Regards,

        Laxman Sahu
        Levercare Expert
        We're here for you - www.hul.co.in/contact/
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          Hi, me n my cousin recently got qod treatment done Lakme Vikrampuri … for me this is my 3rd Time … but this time the treatment wasn’t done properly….after my first wash my hair became rough it didn’t seem like they hav done any treatment….. previously when I got qod treatment my hair was very smooth shiny and manageable…. And now also I got it done by same person and same place …. But nw there is huge difference…… they say it’s qod and with past experiences I say it’s not qod at all…. I showed them my previous pictures also… I want some senior qod expert to check my hair … or refund the amount me n my cousin have paid …thank u
          Lakme customer support has been
          notified about the posted complaint.
          Dear Neeta,

          Thank you for reaching out to us.

          Please accept our sincere apologies for the inconvenience caused.

          To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

          Our advisors will be happy to assist you.

          Warm Regards,

          Maria Shepherd
          Levercare Expert
          We're here for you - www.hul.co.in/contact/
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            This is for your information that i visited Lakme Salon Circular Road Ranchi on 25.09.2021 around 11 a. m for haircut of 3 year old son . None of the staffs their were wearinv masks as opposite to your claim that lakme salons are safer than home. When i told the receptionist that none of the staffs were wearing mask and kindly tell the person giving the haircut service to wear mask they just refused to cut my sons hair giving false reasons that they dont have a trimmer and behaved very rudely.
            This is not expected by a brand like Lakme.
            Debopriya Bhattacharyya
            [protected]
            Lakme customer support has been
            notified about the posted complaint.
            Dear Debo,

            Thank you for reaching out to us.

            Please accept our sincere apologies for the inconvenience caused.

            To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

            Our advisors will be happy to assist you.

            Warm Regards,

            Maria Shepherd
            Levercare Expert
            We're here for you - www.hul.co.in/contact/
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              I have booked an appointment for 25 Sept at Lakme Salon, seasons mall, pune for 10:30AM by connecting @ [protected].
              br...
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              My friends joined Lakme academy somajiguda/Hyderabad last February. As the second wave started they closed the institute from may and re-opened on the 14 of September for the foundation course kukatpally branch.

              When students asked about the course duration is from February to July/August, Adding one month extra for lockdown in June you have taken time to complete the course more than the given time? the answers are appropriate and also the manager is started threatening students saying if they wish to continue then you come to class when we start the classes.

              The fee structure for the foundation course is around 1.5 lakhs and promised to get a placement in one company as a part-time job but no placements are provided.

              Most of the placements are given to Advanced courses as they charging nearly 3 lakhs and when compared to the actual course structure fees with other institutions Lakme charging 50% higher.

              As per students concern, most of the students haven't received certificates from 2019.
              Lakme customer support has been
              notified about the posted complaint.
              Dear Sir,

              Thank you for reaching out to us.

              To help us assist you further regarding Lakme academy, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

              Our advisors will be happy to assist you.

              Warm Regards,

              Maria Shepherd
              Levercare Expert
              We're here for you - www.hul.co.in/contact/
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                Lakme — I had a very bad experience with lakme salon. Not with saloon with the staff they doesn't have any courtesy to their customer

                I was a regular coustomer of this salon... But had a very bad uncourteous behavior from the staff... If aksk any question...
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                Lakme — Tressplex collagen result failure

                Tressplex collagen was done on 4th for which 4 and half hours was taken. As a result I felt sick because of wet hair and ac....
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                Lakme — About refund

                Sir mene last month ke mid me apna paid order cancell kiya ta because expiry bhut jaldi ki ti ...but abi tak koi refind nhi...
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                Lakme — Selling & manufacturing duplicate products

                Om International cosmetics shop in Anaj mandi sadar bazzar New Delhi selling duplicate products .the shop number is 5050 1st...
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                Lakme — Unprofessional

                I had my colouring done at Lakmé, 27th main HSR layout, Bangalore branch and had terrible experience of losing hair for weeks...
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                I am from hyderabad. Taken addmission in Lakme academy Abids.

                Worst academy I have ever seen in my life.br...
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                Lakme — Complain about hair smoothing

                I have done my hair smoothening (Schwarzkopf)from Lakme salon on 15 August after 4th day I washed my hair at home they are...
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                Me and my friend did a menicure and pedicure from lakme. And the service was just not right. They didn't have variety in nail paint, we asked to show them before the service but they said they will show later as it is in locker or something. They didn't apply the base coat. Neither my nails are properly filed nor coated. I called her several times to apply the second coat. They gave 10% discount but didn't provide the bill. This is not acceptable
                Lakme customer support has been
                notified about the posted complaint.
                Dear Consumer,

                Thank you for reaching out to us.

                Please accept our sincere apologies for the inconvenience caused.

                To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

                Our advisors will be happy to assist you.

                Warm Regards,

                Maria Shepherd
                Levercare Expert
                We're here for you - www.hul.co.in/contact/
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                  Yesterday 7:30.pm, your hair expert venkatesh from vijayanagar, banglore salon done protein hair spa.

                  by today morning 9 am, i.have dandruff on.scalp, frizzy and itchy scalp, my hair has become so.dry and rough like i have not.washed it for a wee.long

                  i need immediate redresal, because i paid 2600 for dandruf scalp, which i did not had before spa.。

                  i am not able.to add photos or videos it showimg size is large, please.send your expert i can.show the scalp
                  Lakme customer support has been
                  notified about the posted complaint.
                  Dear Consumer,

                  Thank you for reaching out to us.

                  Please accept our sincere apologies for the inconvenience caused.

                  To help us assist you further regarding Lakme Salon, we request you to contact us on[protected] or email at care.[protected]@unilever.com.

                  Our advisors will be happy to assist you.

                  Warm Regards,

                  Maria Shepherd
                  Levercare Expert
                  We're here for you - www.hul.co.in/contact/
                  i have not got call.back, follow ups is crucial part grievance redressal, i hope lakme did not forget that it floats in personal service industry.
                  Please accept our sincere apologies for the inconvenience caused.
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                    Lakme — Schwarzkopf Smoothing

                    Date:[protected] ...I was done my smothning in Lakme salon in Dalhousie road pathankot but I m totally disappointed these...
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