Chandigarh University — admission fee refund

Sir/mam it had been more than 3 months till i submitted the refund form and still the refund hasn't been done. How much more time do you all need.. All the required details for refund were sent to the university through whatsapp but still no refund has been done. Well the refund has been initiated on 9 july 2019 and still on process. As much i known the transaction doesn't take such a long procedure
Name: prerna rawat
Fastrack id - ft-671622
Username : 11913828
Thank you