Fastrack Customer Care
Titan Industries Limited
Customer satisfaction rating: 1%
Submit a Complaint
417
COMPLAINTS

Fastrack Customer Care

Titan Industries Limited

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Address
3, Sipcot Industrial Complex
Hosur
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
85
22

Phone:

Fax:
Fax:
+91 43 4427 6037

Additional info
Fastrack Corporate Office
Tower A, Golden Enclave, Airport Road, Bangalore – 560017, Karnataka
Tel: +91 80 6660 9000, +91 80 6660 9027, +91 80 6660 9028
Fax : +91 80 2526 9923, +91 80 2526 3001

Fastrack Regional Offices

North
213 A, Okhla Industrial Estate Phase – 3, New Delhi-110 020
Tel: +91 11 6662 8680, +91 11 6613 6000
Fax: +91 11 2632 1994

East
Block B, 4th Floor, 22, Camac Street, Kolkata – 700 016
Tel: +91 33 4060 3600,+91 33 4060 3601, +91 33 4060 3602
Fax : +91 33 4060 3603

West

The Metropolitan 9th Floor, Plot No. C-26/27 Bandra-Kurla Complex, Bandra East, Mumbai – 400051, Maharashtra, India
Tel: +91 22 6708 3901, +91 22 6708 3902
Fax: +91 22 2657 1717

South
1st floor, Apex Chambers, 20 Thyagaraya Road, Pondy Bazaar, T Nagar, Chennai – 600017, Tamil Nadu, India
Tel: +91 44 4350 7373, +91 44 4350 7374

Fastrack Plants & Factories

Jewellery Plant
Jewellery Division 29, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Tel: +91 43 4466 4702
Fax: +91 43 4427 6524

Plot No. 238, Kuanwala, Haridwar Road, Dehradun – 248001, Uttaranchal
Tel: +91 13 5268 8594

Watch Plant
3, 4 & 5, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Telephone: +91 43 4466 4199
Fax: +91 43 4427 6037

PED Plant
No.15B Bommasandra Industrial Area, Hosur Road Anekal Taluk, Bangalore – 562158, Karnataka
Tel: +91 80 4011 9333
Fax: +91 80 4011 9300

27, Sipcot Industrial Complex, Hosur – 635126
Tel: +91 43 4466 4799
Fax : +91 43 4427 6523

Lens Plant
Lens Lab Factory, No. 27 KIADB Industrial Area, Chikkaballapur, 562101, Karnataka
Tel: +91 81 5626 3231, +91 81 5626 3232, +91 81 5626 3233, +91 81 5626 3234

Fastrack International Office Contact Address
Unit No.11 & 12, 20/F, Metro Loft No. 38
Kwai Hei Street, Hong Kong

View More Information...

Customer satisfaction rating
1%
Complaints
417
Pending
0
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Fastrack related photos (86)

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Fastrack Customer Care related pictures (86)

Fastrack Complaints & Reviews

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Fast Track — Fraud booking

 hemalbenani on Jan 18, 2017
Fraud Booking
Fast Track knows that they cannot compete with other players due to poor service and high cost hence many of the drivers left them and joined Ola and Uber.
To cheat customer and take undue advantage of customers emergency, even though they donot have the vehicle for future date they take the booking and tell you to that vehicle details will be shared before 30 min of schedule departure. They keep you waiting till last moment and because of big brand like fast Track we trust them and don't have a backup, they send some dummy vehicle details, which will be wrong number...
Complaint comments  Read comments Complaint category Car Rental

Fastrack — Watch is not working

 jmeena on Jan 17, 2017
I have purchased a fast track watch on 02/04/1/2016 modal no: 6131WL01, now it stopped working after three month then i visited to the store nearby which i have purchased then they told me that the machine was not working properly and they do some work on it and watch started, watch stopped working again on 17/10/16 than it sent to fastrack service center for repair it retrained after 15 days and working till, On 15/01/17 again watch stopped.so in warranty time it got four time stopped working and i have facing problem many time.so i want to replace this watch with new one....
Complaint comments  Read comments [2]Complaint category Government Organizations

Fastrack — Different price in different show room

 Shwethaubdt on Jan 15, 2017
Hello.

I ordered a fastrack watch model number NG6024SM01 from the fastrack show room, as they were not having the stock they got it from Titan and saled to me for the price 2995. But in all titan show room this model price is 2595.

How come fastrack can sale to me for the extra price?
I am really unhappy with fastrack.

I bought it in RT nagar show room banglore... there the manager is not guiding properly .he says as there were no stocks from the fastrack he borrowed it from Titan and in titan this model price is 2595 but this fastrack manager...
Complaint comments  Read comments [1]Complaint category Department Stores

Fastrack — Wristwatch

 Wilson Solomon on Jan 10, 2017
I purchased a fastrack watch on 03.11.16 with model no: NG 3121500C from Amend Watch Co, Chowk Bazar, Surat.
It's not my first watch but ever since i have purchased this model its giving me nightmares. Sometimes it stops working for no good reasons and now a days some sort of moisture is getting deposited on its dial. I fail to understand that although i m not taking it near any water body than still how come some moisture get deposited on its dial....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Fast Track — Manufacturing defect - sunglasses

 ananthprabhu_j on Jan 2, 2017
Hello mr. Sharath,

This is not acceptable, when i have reached to the store, they have said that i need to contact customer care for this, now you’re saying ‘waiting for the response from the store’. It seems hide and seek game.

Last friday, in person i have met to the manager, velachery – fast track showroom. It’s been known that it’s manufacturing defect,
Also he has checked that, is there any misalignment the frame and he confirmed that, it is not misalignment. However the manager is not accept the manufacturing defect and unable to answer my...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Complaint against staff behaviour

 Madhulita Patnaik Das on Dec 30, 2016
I had a problem with my goggles which I had got in the month of October. I went to the A.S Tao Nagar outlet in Hyderabad. I went there first in the month of November. They were not ready to help me and said that it doesn't concern to them and wanted me to go to the Titan Eye plus store. They knew that the specific store was under renovation, but they were so unprofessional and didn't mention it on my visit.
Then I kept looking for another Titan Eye plus store. Finally, yesterday I found a store in Karkhana, there they asked me to goto the fast track store as the issue doesn't pertain to...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fast Track — Regarding service of watch

 bvgowd on Dec 28, 2016
I purchased watch in the month of march 2016, i have not any issue upto november, suddenly the watch is not working and i went to service centre fast track there service people saying that u purchased watch in online so u must get repair in online itself, actually it having 1 year guarntee .so now i want to get my watch repair.

oder no : OD305531760362064000
Registered mail. : tuppada.veeresh@gmail.com....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Issue with Fastrack Bag

 Ranjana.KT on Dec 19, 2016
Dear Sir/Madam,

This is the feedback, grievance, complaint from a sincere customer of fastrack.

I am the customer of fastrack from a long time and on15/10/2016 I purchased Rs 4500/- plus costed items (Bag, sunglass and a purse) from fastrack outlet in Bangalore.

I did not have any chance to use the bag and the same was kept in the shelf till last week. When I opened the bag and closed it, zipper is broken into pieces !!! Not sure if that was broken and I did not notice when I purchased.

I hope anyone will have a least common sense to agree...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — My Fastrack Eye Gear as an fault of broken frame on the lower side of gear .

 Karan Sòñi on Dec 13, 2016
Respected Sir / Madam.

I hereby request to get the replacement of my gear which is faulty by the fastrack itself,
Purchased at shoppers Stop ltd, viviana mall, Thane west.21/4/2016, Mdl no.(p318bu1).
Regarding the gear I have complaint to the fastrack shop but no result still, it has been not used for a single day as on in the box it was in the same condition as u can see on the photo, I am been fooled by the shop they showed me a good one but while packing it may have been changed so i plzz request you to get me exchanged.

If an detail missing you...
Complaint comments  Read comments [1]Complaint category Sports & Recreation

Fastrack — Watch defective

 Devina Sharma on Dec 10, 2016
The product you sent me wrist wat/ VY92950 was defective and damaged. I feel cheated. Pls change it.
It was a gift for someone and now it's just worth throwing away. It has water inside. It doesn't work. The box in which it came was damaged. What were u thinking delivering such a poor quality product? Don't promise what u can't deliver. Really sad....
Complaint comments  Read comments [2]Complaint category Online Shopping

Fastrack — Fastrack watch - used old parts to replace

 rajanaccet on Dec 5, 2016
On 26th of november, i went "sathya times - thiruvanmiyur" chennai to replace 'crown' (Part of watch to adjust the time). After the replacement, when i see they used old 'crown'.

When i ask, they told all new parts of fastrack will looks like this. I'm not comfortable with is service. They charged me rs.250 for 2000 rupee watch and also they were not given any invoice for this replacement.

Service is poor and created bad view on fastrack product....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Fastrack — Fastrack model no of 3099sl04j complaint/replacement

 Yojit on Dec 4, 2016
Complaint & request for replacement
I bought titan fasttrack from a genuine seller-lifestyleat rmall-mulund on 6/2/2016 model no uf 3099sl04j
It stops working intermittently & within a week 7-15 days i have taken it for repairs and i have visited 3 times in span of 3-4 months at world of titan mulund-near apna bazaar-j n road. Everytime i got a promise-'now there will be no problems'. Last time during repairs scratch on the reverse and belt has been damaged.
There is lot of waste of time and money in travelling, further, added to it there is frustation and the joy of buying...
Complaint comments  Read comments Complaint category Jewelry & Watches

Fastrack — Fastrack sunglasses

 prachibarbie on Dec 2, 2016
I had ordered sunglasses on 24 Oct 2016 but due to very big size I had to return them as Titan eye do not offer replacements. Within a week ( 2 Nov) the sunglasses were returned and received by Titan. they said within 14 days time I will receive my money back in my A/c however even after a months time till today ( 2 Dec ) the refund is not been given to me. If any of Titan officials reviewing these escalations please arrange to refund my money and please remove from your web site 7 DAYS HASSLE FREE RETURN.
Order No. EC00153720....
Complaint comments  Read comments [3]Complaint category Other

Fastrack — Goggles

 nikhil_kej on Nov 29, 2016
TDLX003210
A pair of glasses I purchased on 17th Nov, 2016 from the IITF at Pragati Maidan, Delhi.
They haven't reached me yet. You processed the order through your CP outlet which used DTDC to post my order. The courier guy keeps saying that they tried delivery and it failed. I went to collect it myself from their Okhla center but they said that the product is with delivery guy.

Now please suggest what am I supposed to do? Is it me who should be trying to track all this and find a product that should have reached me hasselfree? I want to file for complete refund....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Fastrack watch case worn and very sharp so cut my cuff of shirt

 sanjay bhoj1981 on Nov 21, 2016
Fastrack watch case is worn and very sharp. I got call from titan customer care but when i visted Titan service center at Anand mahal Road -Surat . Then i got very bad response from executive. He told me that you purchased from online portal amazon.in and we don't know about the seller name and address so we are not responsible for it. They will not issue us credit note. You have to purchase it from our showroom so we can issue warranty card for it. I used watch from last 6 months and purchased it from amazon.in on last december -2015 and it's my mistake that i purchased from it. Why titan sell...
Complaint comments  Read comments Complaint category Employers

Fastrack — Watch edges to sharp so it cut cuff of shirt & back cover of watch is worn and ss is found with low quality

 Sanjay Bhoj on Nov 16, 2016
Dear sir,
I ordered fast track watch from amazon online portal. I used it from last 10 months and i noticed that many of my shirts were damaged by watches. You can't believe this truth. Due to sharp edges of the watch, cuff of my shirts are damaged and i have captured few images for the same. I also noticed that back cover of the watch is worn and i don't believe that the steel is good quality.
I want to replace this watch and in compensation you have to give me new watch for the same.

Watch model:fastrack 3039sfc

My contact number: +917567420408
Complaint comments  Read comments [1]Complaint category Employers

Fastrack — Laptop non leather bag AC017NBL01AE

 Dynamo Dynamo on Nov 7, 2016
Please provide this bag I unable to find it on Google and many shops

I need this bag very argent and I have a look on every shop of our city(bhilwara/Rajasthan)

I have also seen it on snapdeal, amazon, flipkart, homeshop18, etc buy it is out of stock and

I left the hope of getting this bag with a broken heart.

Please help me to buy this special blue FASTRACK AC017NBL01AE BAG

If not available then black colour is preferred

Wish you happy Diwali...
Complaint comments  Read comments [3]Complaint category Schools

Fastrack — Requesting tariff particulars

 Vanitha Karthik on Nov 5, 2016
Sir,

I have booked a ride with the FT Booking ID-72343, on 23-Oct 18:15.

I had been a regular user of fast track call taxi. I had taken up many number of rides from Pallavaram to Vengaivasal in a indica or indigo and the ride will be charged with a sum of rs. 260/-and odd.

But with reference to the above ride, I got the bill amount 350/- and odd.

Hence, I would like to clarify the doubt, why it got so high amount for this ride.

I hereby request you to provide me with the complete tariff particulars of this ride.
Complaint comments  Read comments Complaint category Car Rental

Fastrack — Watch model 3057SEA

 Bharath Thokala on Nov 4, 2016
The watch's crown was lost around an year ago. When I approached the Titan watch care centre, they replaced the crown as it was under warranty. But it would stop working frequently, requiring to press the crown hard. When I approached the Titan centre again, they returned it saying it won't happen again. But the problem still persisted. I went to them 3 more times while under warranty, but nothing happened. Now my warranty is over. And the watch is still not working. Even if it's not under warranty, you must at the least be able to figure out what's wrong with the watch. They returned the watch...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Fastrack — Cheating in meter rates

 pharoah on Nov 4, 2016
Booked a fastrack taxi for 40 KMs - the meter ended up showing 58 KMs. On top of it, the driver and the booking person collude to fight that the package booked was for 4 hours and not 6 hours. Clear case of cheating!

Fastrack ID: 5395
Vehicle No: TN 22 DA 3288

Beware of this driver and in general of Fastrack going forward! One of the worst ......
Complaint comments  Read comments Complaint category Taxi

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