Fastrack Customer Care
Titan Industries Limited
Customer satisfaction rating: 1%
Submit a Complaint
546
COMPLAINTS

Fastrack Customer Care

Titan Industries Limited

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Address
3, Sipcot Industrial Complex
Hosur
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
203
down
54

Phone:
Phone:
up
54
down
29

Fax:
Fax:
+91 43 4427 6037  

Additional info
Fastrack Corporate Office
Tower A, Golden Enclave, Airport Road, Bangalore – 560017, Karnataka
Tel: +91 80 6660 9000, +91 80 6660 9027, +91 80 6660 9028
Fax : +91 80 2526 9923, +91 80 2526 3001

Fastrack Regional Offices

North
213 A, Okhla Industrial Estate Phase – 3, New Delhi-110 020
Tel: +91 11 6662 8680, +91 11 6613 6000
Fax: +91 11 2632 1994

East
Block B, 4th Floor, 22, Camac Street, Kolkata – 700 016
Tel: +91 33 4060 3600,+91 33 4060 3601, +91 33 4060 3602
Fax : +91 33 4060 3603

West

The Metropolitan 9th Floor, Plot No. C-26/27 Bandra-Kurla Complex, Bandra East, Mumbai – 400051, Maharashtra, India
Tel: +91 22 6708 3901, +91 22 6708 3902
Fax: +91 22 2657 1717

South
1st floor, Apex Chambers, 20 Thyagaraya Road, Pondy Bazaar, T Nagar, Chennai – 600017, Tamil Nadu, India
Tel: +91 44 4350 7373, +91 44 4350 7374

Fastrack Plants & Factories

Jewellery Plant
Jewellery Division 29, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Tel: +91 43 4466 4702
Fax: +91 43 4427 6524

Plot No. 238, Kuanwala, Haridwar Road, Dehradun – 248001, Uttaranchal
Tel: +91 13 5268 8594

Watch Plant
3, 4 & 5, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Telephone: +91 43 4466 4199
Fax: +91 43 4427 6037

PED Plant
No.15B Bommasandra Industrial Area, Hosur Road Anekal Taluk, Bangalore – 562158, Karnataka
Tel: +91 80 4011 9333
Fax: +91 80 4011 9300

27, Sipcot Industrial Complex, Hosur – 635126
Tel: +91 43 4466 4799
Fax : +91 43 4427 6523

Lens Plant
Lens Lab Factory, No. 27 KIADB Industrial Area, Chikkaballapur, 562101, Karnataka
Tel: +91 81 5626 3231, +91 81 5626 3232, +91 81 5626 3233, +91 81 5626 3234

Fastrack International Office Contact Address
Unit No.11 & 12, 20/F, Metro Loft No. 38
Kwai Hei Street, Hong Kong

View More Information...

Customer satisfaction rating
1%
Complaints
546
Pending
0
Resolved
6
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Fastrack Complaints & Reviews

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Fastrack — strap is not available

 maheshwarit on Jan 18, 2018
I have purchased fastrack red color belt watch model no:ne6078sl09 around a year ago. It is working properly but the strap got damaged and i want to replace it. I have approached the service centre and they said that they will inform me once they receive the stock. Even after 5-6 months they are not saying anything. I have approached same service centre at different place, they are saying that it is not available, we will give coupons worth of half price and buy another watch.
What is this answer? If company is selling watches it should provide it's accessories also. What i have to do with...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — I am complaining about the sub-standard strap.

 sbnath89 on Jan 18, 2018
I am very much disappointed about the watch purchased which bears the logo of fastrack from one of your exclusive showroom. The details of the watch is given along with its present photo. As one can see from the details and the photo that there is a severe damage on the strap of the watch. Now i can assure you that i have not mishandled or you may investigate by experts whether the strap was mishandled or not. Having said that the guarantee which the company provided strictly says the guarantee doesn't covers damaged caused by mishandling including damage to mineral glass or acrylic crystal and...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — 9248pp02 watch strap is useless

 Sagar Ajagaonkar on Jan 9, 2018
I have been using this watch since 4 years everything i love about this watch except the strap which i guess i have changed for at least 4 to 5 times and now the watch is not been used by me for past 1 and half year just because the strap gets cut into pieces after a month or soo. Even if used carefully i had purchased original strap from a titan store itself for many times still very disappointed by the strap design... It is not affordable to pay 500rs for a strap everytime it gets cut...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — fast track watch stopped working after 2 months got repaired by service center then also same problem continuous

 lucky10896 on Jan 4, 2018
Sir i have purchased a fast track watch from prime time watch shop at shop no. 110 a market sec 6 bhilai durg chhattisgarh india.. I am truly not satisfied with the watch. After 2 months only the watch stopped working.. I gave it to the shop so that mine watch can get repair from the service center.. I received mine watch after 20 days... After one month the same problem again started... I have again gave it to the shop for repairment from the service centre but now i want a replacement of mine watch... I want a another watch in place of this one... I am not satisfied with this watch and your service...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — sunglass

 ppb57 on Dec 28, 2017
I have purchased a fastrack sunglass on 12th january 2017 but after 3-4 months the frame got broke and it was replaced by a new piece and i told them that to replace with a new model not that model because it can damage in the future also and the same thing happen in 20th december 2017, when i visited the store(Address: big ben fashions, 90/3, outer ring road, next to world of titan, marathalli, Bengaluru, Karnataka 560037), they told me that next month the warranty will over.You can just imagine what kind of statement they are giving, i have few more days left for my warranty to over.please replace...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — overcharging cab travel amount

 Arunacool on Dec 25, 2017
I booked fast track call taxi on 24/dec/2017 at 9:51 pm with my pickup and drop details and it has shown the root to my home and shown rs 73.00 includes gst charges. I accepted and travelled to my home and when reached my home, i received an sms the cab travel charges is rs 156.68. I did not understand and handover the amount to taxi driver.

Again i called fast track call taxi customercare and complain about over charging. They talked in an unprofessional manner and told that right time charges was added extra and also the amount was increased it seems. They did not convince me and...
Complaint comments  Read comments Complaint category Taxi

Fastrack — very very bad service provided by the service center

 Anivesh Lade on Dec 24, 2017
No of times have to visit the service centre but no response from the service provider of fastrack watch. Product is not received back from service yet (3 months ago it was taken for service). Facing lots of problem because of this... A watch is a daily required assessory, unsatisfied with the service provided.. Not even provided... Watch still not received even after 3 months......
Complaint comments  Read comments [2]Complaint category Utility Services

Fastrack — belt buckle tip broken

 rulesbreaker on Dec 23, 2017
I had bought fastrack belt worth 1095 23
On last month it's belt buckle tip broken couple of days before while i enquire the store regarding this to fix it they havnt given proper response they havnt guide me how to get rid of this problem they just blabbering something... So kindlytake proper action over the respective store and save customers....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — 4 branded watches

 Anas Shafiq on Dec 19, 2017
I have ordered for the 4 branded watches.
But i got nothing as expected. They showed something else and delivered something else one watch is without strap and its of very cheap quality.
I want my money back i want to return the product
All the 4 watches are of cheap quality and not worth it to wear.
Order no 1505713
Awb no[protected].
Please return.....
Complaint comments  Read comments Complaint category Jewelry & Watches

Fastrack — poor quality of wristband

 Sakshi Dadhich on Dec 16, 2017
This is in context to the wrist watch i bought 5 months back. The babd of the watch is of very poor quality and it started wearing off in just 20 days of use. On asking upon the shopkeeper he said that there is no warranty for the bands it’s only for dail and battery. Then where should i go and get that band replaced? Being a renowned brand such poor quality products are a shame on you....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — fog on watch mirror

 anil verma49 on Dec 15, 2017
Dear i am a reguler user of fastrack watchs, i have purchased an fastrack watch model no 3120nsd 2 months ago. Which is having a problem of fogg on mirror. I cntct to service center twice but they are unable to resolve my problem. So i want a proper solution of my watch. Pls resolve my problem as soon as possible i know utr company will not dispointed me.. Thnk you...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Fastrack — poor quality

 Premkumarv86 on Dec 13, 2017
Team,

I purchased fastrack watch last month for rs.2595/- i purchased black colour. But within a month outer side of dial, black colour fully turning into white colour. It's clearly showing that poor quality of this watch metal or painting something. Kindly revert with proper solution for this issue.
Model number :nj9463al08ac

My number [protected]
Mail i'd : premkumarv86@gmail.com...
Complaint comments  Read comments Complaint category Jewelry & Watches

Fastrack — watch not working already informed to store but they are not responding properly

 Sireesha Munjeti on Dec 10, 2017
I purchased watch on 17.07.2017 in new watch world dwarakanagar, visakhapatnam. As on today 3 times stopped. Now also not working previously they told that we will sent back to the company it will take21 days. So i agreed yesterday only they had given but again same problem it's not working. Worst watch service. I think they are selling fake pls solve the problem as early as possible...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — product technical fault

 abinash1 on Dec 9, 2017
Dear sir,
I have purchase a fastrack watch 1 apr 2017. After three month watch having technical fault. Reset bottom not work properly and push pin was open so watch band was open. Three times it was fall down on road. I have go to service center 4 times in patna. Two times job card open and two times they have not open job card. Every time service center told me this problem not happen next time but this problem was happen repeatedly. If we purchase so costly watch and every time we go to service center then sir you told me why we purchase fastrack watch? So i motivate all friends and colleague...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Fastrack — service

 Prabhu Srinivasan on Dec 1, 2017
I gave my fastrack watch to clean and service in kanchipuram showroom before a week. They said it will take 5 to 6 days. Today i got a call and i went to collect it. I mainly gave it to clean it but my watch remains same. So i asked about it. That service man talked with me very rudely and he angrily looked at me. You must take proper action on him. This is the way you treat your customers??? Disappointed with fastrack...
Complaint comments  Read comments [3]Complaint category Employees

Fastrack — fastrack watch - outer case rust mark issue - results in hand would

 ramprakash1789 on Nov 30, 2017
Hello, i have purchased fastrack mens watch of worth rs.2400 last july 1 2017 in chennai, chrompet branch. After 8 months usage, outer case of my watch got rusted and rust mark wounded my hand which is a major health issue. So i went to fastrack showroom and explained with my warranty card, so they replaced new outer case and handovered to me, now after 3 months of usage again my watch outer case got rusted and wounded my left hand. I never expect from this fastrack brand and feeling shame to buy this kind of worst product. Also im going to complain legally regarding this. I need a permanent solution...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Fastrack — gets water inside the glass

 amalshajahnkattoor on Nov 28, 2017
I have been using a fastrack 3099ssa watch for the past one year. Now it got water trapped inside the glass for about one month, i had tried some ways to get rid of the water inside it but it has no effect at all. This model is water resistant and how it got water inside? Please don't gave promises which you can't keep. I feel so ashamed of being a customer of fastrack....
Complaint comments  Read comments [1]Complaint category Products & Services

Fastrack — defective watch by fastback dealer lifestyle

 Pankaj Kathiriya on Nov 26, 2017
I have purchased fastrack watch worth rs.3095 from lifestyle store ahmedabad on 12th november 2017. Its getting stop now within 14 days of purchase and i have visit fastrack service center they inform me that dealer can replace this product within 30 days from purchase. But lifestyle is deny and he give only service for this watch. Why i should use serviced watch? Its defective for me.
Pankaj kathiriya
[protected]...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — watch not working

 Abhijit Banshelkikar on Nov 26, 2017
I have purchased a ladies watch from fastrack center at phonics mall, pune on 17th dec 2016. So far this watch got repaired by titan service center at the same location within 10 months itself. Now it is 5th time watch is not working.
Guarantee card shows 2 yrs of guarantee. I want replacement for this faulty watch. Fastrack center says it can't be replaced only repaired. A ₹ 2000 watch stops working 5 times within 10 months from purchase itself. Why should we purchase such a faulty product at premium charges. So frustrated....
Complaint comments  Read comments [5]Complaint category Other

Fastrack — not satisfied with watch

 GuNa Skr on Nov 26, 2017
Yesterday night i brought watch from our local fastrack brand store at commercial street bangalore, i came with the mindset buy different watch and sales man showed other watch and made me feel like to buy what he gave... After i came out immediately i feel like.. I came for not this watch.. I want to return this and take which i was thinking to buy kindly help me in this.. I'm not satisfied with the watch....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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