Fastrack Customer Care
Titan Industries Limited
Customer satisfaction rating: 1%
Submit a Complaint
447
COMPLAINTS

Fastrack Customer Care

Titan Industries Limited

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Address
3, Sipcot Industrial Complex
Hosur
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
110
down
25

Phone:

Fax:
Fax:
+91 43 4427 6037

Additional info
Fastrack Corporate Office
Tower A, Golden Enclave, Airport Road, Bangalore – 560017, Karnataka
Tel: +91 80 6660 9000, +91 80 6660 9027, +91 80 6660 9028
Fax : +91 80 2526 9923, +91 80 2526 3001

Fastrack Regional Offices

North
213 A, Okhla Industrial Estate Phase – 3, New Delhi-110 020
Tel: +91 11 6662 8680, +91 11 6613 6000
Fax: +91 11 2632 1994

East
Block B, 4th Floor, 22, Camac Street, Kolkata – 700 016
Tel: +91 33 4060 3600,+91 33 4060 3601, +91 33 4060 3602
Fax : +91 33 4060 3603

West

The Metropolitan 9th Floor, Plot No. C-26/27 Bandra-Kurla Complex, Bandra East, Mumbai – 400051, Maharashtra, India
Tel: +91 22 6708 3901, +91 22 6708 3902
Fax: +91 22 2657 1717

South
1st floor, Apex Chambers, 20 Thyagaraya Road, Pondy Bazaar, T Nagar, Chennai – 600017, Tamil Nadu, India
Tel: +91 44 4350 7373, +91 44 4350 7374

Fastrack Plants & Factories

Jewellery Plant
Jewellery Division 29, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Tel: +91 43 4466 4702
Fax: +91 43 4427 6524

Plot No. 238, Kuanwala, Haridwar Road, Dehradun – 248001, Uttaranchal
Tel: +91 13 5268 8594

Watch Plant
3, 4 & 5, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Telephone: +91 43 4466 4199
Fax: +91 43 4427 6037

PED Plant
No.15B Bommasandra Industrial Area, Hosur Road Anekal Taluk, Bangalore – 562158, Karnataka
Tel: +91 80 4011 9333
Fax: +91 80 4011 9300

27, Sipcot Industrial Complex, Hosur – 635126
Tel: +91 43 4466 4799
Fax : +91 43 4427 6523

Lens Plant
Lens Lab Factory, No. 27 KIADB Industrial Area, Chikkaballapur, 562101, Karnataka
Tel: +91 81 5626 3231, +91 81 5626 3232, +91 81 5626 3233, +91 81 5626 3234

Fastrack International Office Contact Address
Unit No.11 & 12, 20/F, Metro Loft No. 38
Kwai Hei Street, Hong Kong

View More Information...

Customer satisfaction rating
1%
Complaints
447
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Fastrack related photos (95)

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Fastrack Customer Care related pictures (95)

Fastrack Complaints & Reviews

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Fastrack — Watch malfunctioning

 Anushka Sinha on Apr 19, 2017
I bought a fastrack watch model no.:6109sm02c on 10/09/16 from shoppers stop shipra mall indirapuram ghaziabad-201014. After a month of usage, it stopped working. I got it repaired but it has stopped working many times since then which is very irking. Please replace this defective piece or refund the paid amount. Contact me as soon as possible. Email: anushkalata15@gmail.com...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Sunglasses logo

 rigzen on Apr 18, 2017
As i purchase a fastrack sunglasses from wave mall (life style ) Jammu within a week i got problem with my sunglass fastrack logo and nor the sunglass is polarise. I return it and they told me to come back within a week but in return i got exect same as earlier.
I am good friend of fastrack product but now facing such problem i feel like i can never trust on such product..
It seems very bad product......
Complaint comments  Read comments [1]Complaint category Other

Fastrack — Product and service matters

 Malatesh Betdur on Apr 18, 2017
Sir,

I would like to inform you that, the complaint regarding products and services by fastrack authorized dealer shops/showrooms. I purchased the fastrack watch with serial no nf-38015pp01 on 10/12/2015 at shakti marketing, kempegowda commercial arcade, k g road, bengalore-560009 ph-080-22343806. After 2 weeks watch automatically stopped working and i visited the shop he informed it was some loose connection in the battery side and repaired. Last 4 months back again it stopped working and i visited nearby fastrack centre and replaced the cell. Since last 15 days watch stopped working...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Men Watch 3111KSA

 viprana2008@gmail.com on Apr 18, 2017
Hi,
My watch dial glass got broken. I wanted repair it as this product is in warranty.
And this was my gifted watch please let me know how much time it will take to resolve.
If is there any service center near noida sector 49 so that i can go there and can check with my self.

And it seems very bad product it was just 1 month and it got brock....
Complaint comments  Read comments Complaint category Other

Fastrack — Copy of Bill

 bhawani singh on Apr 10, 2017
I had purchased a watch from World of titian Store from Ahmedabad.

i need a copy of bill as to repair my watch or to go for exchange.

The store from where i purchased is completely closed by operations.

How can i get a bill for the same.

Registered Name is : Prithvi Singh
Registered Contact No : 7600027921
Address of Closed Store
142-143, UG Floor, Iscon Mega Mall, , Besides Iscon Temple, SG Highway, Ahmedabad, Gujarat 380015

you can contact me on 9898237785....
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Fastrack girls leather thong watch 6032SL01

 Chandresh D on Apr 9, 2017
Hi buddy

I am here not to complaint​ anything. I am sorry to mention this in the complaint​ cell. I couldn't find any other way to reach you for a request. I am Mr Chandresh. Am in Chennai. I am a very loyal customer of Titan for decades. I would like to buy a watch which has to be gifted. I couldn't find the same anywhere in Chennai. I came to know that the model was stopped from manufacturing. I am searching for the same for almost one year. But in vain I couldn't get it. Kindly please arrange me the watch which I have mentioned in the subject box at the top. Please speak the...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Getting verification code even I have not registered

 PriyankaVermaN on Apr 6, 2017
From last three months, I am getting verification code from fastrack. I have never registered on fastrack site, infact I have never purchased any fastrack product.

I have noted this thing to your customer care no. but still it continue.
It clearly shows that someone doing malfunctioning by using my mobile no.

If any fraud happens to me, I am not responsible for this and I am not going to bear anything from this fraud.
So, do take some action....
Complaint comments  Read comments [1]Complaint category Other

Fastrack — Watch stopped working after 2 Weeks

 Santosh_Ray on Mar 26, 2017
To
Customer Relation Officer,
Fastrack Watches
A Titan Company.

My name is Santosh Ray. I am from Kandivali, Mumbai.

DC no. 2121
Date : 23.03.17
Model : 9463AL
Date of Purchase : 11.02.2016

I buyed Fastrack watch on 11th Dec 2016 from SUYOG WATCHES, KANDIVALI EAST, MUMBAI 400101. After 15 Days when i was travelling to Kerela i found my watch stopped working between 2 - 4pm and later it started running on time but it was an 2 hours late. I took this issue seriously and when i back to Mumbai i complaint this...
Complaint comments  Read comments [3]Complaint category Jewelry & Watches

Fastrack — Watch malfunction

 Michlo Anton on Mar 25, 2017
I purchased a fastrack watch some 4 months ago. The watch is not performing well and it shows wrong time sometime after whenever we correct it to right time. As i am a doctor i need perfect watch for watching pulse and all. For that purpose only i bought a fastrack watch.and now the issue is i approached the vendor and he asked warranty card /bill. But I have lost the warranty card. Kindly help me in this regard. The numbers on back side of watch is 3099SSB...
Complaint comments  Read comments [2]Complaint category Other

Fastrack — Lost Bill

 mahidhar09 on Mar 21, 2017
Dear Sir,
i am mahidhar varma and i have bought the fastrack chronograph watch in visakhapatnam around 4 years back, now i lost the glass of the watch whem i visited the titan repair centre they asked me for the bill of the watch and the bill was lost as it was old and they suggested me to check with shop where i have bought the watch, i visited the shop but if i give my mobile number it is not showing any results and i dont have any option can you help me out.
Regards,
Mahidhar Varma
9966996218...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — Fastrack watch needs repair again and again

 Anurag Cgt on Mar 17, 2017
Before 1 month my watch stop working, i have went to shop owner from whom i have purchased that watch and he send that watch for repair, i got my watch after 5 days, i have asked him about the issue he told's that he don't know . Now 2 days before again my watch stop working. So now again i have to follow same procedure till my warranty is active but what after warranty....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — Watch bought is not working with lots of complaints

 Sangeeth123 on Mar 13, 2017
I bought a ladies watch from fastrack showroom at mavoor road calicut, now its one year but within this 1 year i have serviced 4 times, recently 2 weeks before also i gave to your service center ant they told everything is ok.but yesterday onwards its not working, its a real case of cheating me/customers by selling products with very low quality.Take any action immaediately...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — Duplicate product delivered

 Vijay Parmar on Mar 10, 2017
Hello sir/mam,

As i purchase fastrack watch from http://www.dealsamzon.com (order no.40461898662744), but they shipped me a wrong and duplicate fastrack product, they are doing fraud with fastrack loveron behalf of your company product.

Please take some action for this type frouds. and suggest me what should i do to get my original product.

thanks
Ajay Parmar
contact no. 09755410567
email pajay.parmar15@gmail.com...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Overspeeding and Threat to fellow road users

 Vaishnavee on Mar 5, 2017
A fast track cab driver was driving rash, honking constantly, and was on a call.

He also drove close to several two wheelers and blared his horn, making them jump out of their skins.

He posed a threat to a lot of people. He was driving a white Chevrolet Tavera. Vehicle number is TN22CR6113. Request you to warn the driver accordingly.

Incident happened at around 5.00 p.m....
Complaint comments  Read comments Complaint category Car Rental

Fastrack — Dial damage

 dinesh0086 on Mar 2, 2017
With reference to my previous complaint registered, would like to inform you that the same problem I am facing once again with the product received last time from you against faulty product, as a replacement.

The coating of dial's edges has got weird and it's irritating on wrist and further resulting to allergy. I would like this product to be replaced with different model as I dont have any trust left on this model any more. Model Number and other details of products are Fastrack Watch (model no-3076SSB)—50MWR. My handphone number is 9958865119. I have added the pics of product...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Sunglasses,bubbles

 Jagdish Dabi on Feb 26, 2017
My sunglasses have turned bubbly and scratchy, it's polarising cover on glasses has also damaged now fast track showroom at paud road not giving me the glasses replacement as they told me that they don't have glasses and also not giving me deprisiation in price as I want to buy new fastrack goggles, tha product kindly look into the service and revert back to me at earliest...
Complaint comments  Read comments [2]Complaint category Other

Fastrack — Wrong booking made, did not, give driver, details no call from driver bad & harmful communication by customer service persons

 Arun Vedha on Feb 26, 2017
Wrong booking made, didt give driver details, no call from driver, bad & harmful communication by custer service persons. Around two hours waste of time with fast track, now my option will never go for fast track, even for a small ride, on before i'm using your service in frequently, but hereafter i it never happened again because of your unsatisfied & inconvenient service...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Fastrack — Damaged fastrack watch

 sree banu on Feb 23, 2017
Quantity product

On 18.02.2017 with order no 040461832651672. And i got the product on23.02.2017 via expressbees, with AWB:132491700777, after payment i opened the sealed packet and I got fastrack watch which is damaged with no parts inside.so please make the necessary arrangements to replace the products with the non faulty one. Thanking you. Make necessary steps as soon as possible....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — Fraudulent luggage and distance charges and very boorish behaviour

 J B Roberts on Feb 18, 2017
On last Fri Feb.10th, 11 am we booked for a taxi. The driver wanted extra rs.50 and compelled us to contact the desk even before reaching our home. The fraudulent reason was about our location which amt. we have never paid before. The driver was very boorish and behaved rude as though he was a cop checking our luggage. That luggage contained 50 palm leaf hand fans for a function. He then started to talk to the Desk giving very false information and asked whether its allowed to carry!!! with one passenger !!! When we cancelled he used foul language and he and the desk person forced us to pay rs.80...
Complaint comments  Read comments Complaint category Car Rental

Fastrack — Fake product received from snapdeal

 manasa a on Feb 17, 2017
Dear sir

we purchased fastrack watch from snap deal. The watch was not working properly so i took it to the service center "world of titan" in devaraja urs road mysore. they did not accept the watch for the service saying the watch does not have MOA number or assembly number on the dile inside the watch. we contacted the snapdeal but they refused to replace the watch & argued as it is a fastrack watch only, else to get a denying letter from fastrack service center, but when we went back to the fastrack service center asking for the denying letter they refused to give the letter or...
Complaint comments  Read comments Complaint category Online Shopping

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