Fastrack Customer Care
Titan Industries Limited
Customer satisfaction rating: 1%
Submit a Complaint
474
COMPLAINTS

Fastrack Customer Care

Titan Industries Limited

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Address
3, Sipcot Industrial Complex
Hosur
Krishnagiri District
Tamil Nadu
India - 635126

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
146
down
34

Phone:

Fax:
Fax:
+91 43 4427 6037

Additional info
Fastrack Corporate Office
Tower A, Golden Enclave, Airport Road, Bangalore – 560017, Karnataka
Tel: +91 80 6660 9000, +91 80 6660 9027, +91 80 6660 9028
Fax : +91 80 2526 9923, +91 80 2526 3001

Fastrack Regional Offices

North
213 A, Okhla Industrial Estate Phase – 3, New Delhi-110 020
Tel: +91 11 6662 8680, +91 11 6613 6000
Fax: +91 11 2632 1994

East
Block B, 4th Floor, 22, Camac Street, Kolkata – 700 016
Tel: +91 33 4060 3600,+91 33 4060 3601, +91 33 4060 3602
Fax : +91 33 4060 3603

West

The Metropolitan 9th Floor, Plot No. C-26/27 Bandra-Kurla Complex, Bandra East, Mumbai – 400051, Maharashtra, India
Tel: +91 22 6708 3901, +91 22 6708 3902
Fax: +91 22 2657 1717

South
1st floor, Apex Chambers, 20 Thyagaraya Road, Pondy Bazaar, T Nagar, Chennai – 600017, Tamil Nadu, India
Tel: +91 44 4350 7373, +91 44 4350 7374

Fastrack Plants & Factories

Jewellery Plant
Jewellery Division 29, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Tel: +91 43 4466 4702
Fax: +91 43 4427 6524

Plot No. 238, Kuanwala, Haridwar Road, Dehradun – 248001, Uttaranchal
Tel: +91 13 5268 8594

Watch Plant
3, 4 & 5, Sipcot Industrial Complex, Hosur – 635126, Tamil Nadu
Telephone: +91 43 4466 4199
Fax: +91 43 4427 6037

PED Plant
No.15B Bommasandra Industrial Area, Hosur Road Anekal Taluk, Bangalore – 562158, Karnataka
Tel: +91 80 4011 9333
Fax: +91 80 4011 9300

27, Sipcot Industrial Complex, Hosur – 635126
Tel: +91 43 4466 4799
Fax : +91 43 4427 6523

Lens Plant
Lens Lab Factory, No. 27 KIADB Industrial Area, Chikkaballapur, 562101, Karnataka
Tel: +91 81 5626 3231, +91 81 5626 3232, +91 81 5626 3233, +91 81 5626 3234

Fastrack International Office Contact Address
Unit No.11 & 12, 20/F, Metro Loft No. 38
Kwai Hei Street, Hong Kong

View More Information...

Customer satisfaction rating
1%
Complaints
474
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Fastrack related photos (102)

Fastrack Complaints & Reviews

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Fast Track Call Taxi — fraud and cheating by fast track and drivers

 umashankarv on Jul 20, 2017
I booked a cab from thiruninravur (Near pattabiram) and took a package for 5hrs/50kms. Scheduled for 4pm pickup. However, due to some personal work, i informed driver to that i will board the cab by 4.30pm and boarded the cab at 4.45pm. The driver did not inform that the package time will start from 4pm. I completed by trip at 9.35pm which is 35 mins more that the package time. However, i used the cab for exactly 5 hrs/49kms only.

The driver asked me to pay for 6 hrs which is rs. 160 more that my agreed package of 5 hrs. I call the fast track call center and informed on this issue....
Complaint comments  Read comments Complaint category Car Rental

Fastrack — fastrack watch ng3089sm02 black magic analog

 Deepak K Choudhary on Jul 19, 2017
Dear Fastrack team

I have bought fastrack watch NG3089SM02 Black Magic Analog Watch in October 2016 through Flipkart.

Its only 8 month & My watch crown got broken though i have kept it with proper care.

I request you to get this repair or replace same.

My details are as stated below.

Name: Deepak K Choudhary
Contact : 9594524555
Email Id : deepakchoudhary3785@gmail.com

i am attaching snap for the watch & Bill invoice for your reference please.

Regards
Deepak K Choudhary...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Rude customer service not exchanging the product within 15 days

 Priyanka003 on Jul 13, 2017
I recently bought a watch to gift smone but unfrtnately it was not her choice so i went to exchange it within 15 days bt frm there i got really rude rply tht we can not exchange the product now. D watch is as it is with tag attached to it but still they are not entertaining the exchange really dissapointed.
Priyanka
8010432603
Komaltomar02@gmail.com...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Fast Track — Repair of fast track watch in warranty

 Naseer Mir on Jul 11, 2017
Sir i have brought fast tract watch almost 3 months back online from amazon. As per the details the watch is water proof. But to my surprise it's not so. While i was walking during raining for just 5-10 mins that to with mild rain, the watch absorbed the rain. Now i want to repair the watch. Watch is still in warranty. Please sir tell me the procedure to fallow...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Fastrack — Disappointed due to unavailability of sticker and bad service stations

 Rahul j s on Jul 5, 2017
I have a costly watch in the Fastrack chronograph series and I recently went to customer service centre .I have been facing so many problems in the recent times due to the delay in watch repairs and they says they don't have the parts or stickers they had made for. It's absolutely a mistake from your side .U should provide correct stickers in the chronograph surface for servicing ..My watch is looking awkward with the bad sticker I had got. And time I spend for this was very high .. absolutely I'm am disappointed with the service .. I bought the costliest in chronograph series and now I'm disappointed...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fast Track Call Taxi — Reckless driving & rude behaviour

 Mitesh21 on Jul 5, 2017
My wife and daughter boarded Fast Track call taxi service from Chennai airport on 2 June 2017@ 8.00 am. The car met with a major accident due to the sheer negligence and reckless driving of the driver. She was admitted in Apollo hospital for 3 days due to serve injuries in head (stiches) and body. When I contacted Fast Track complaint cell they were very harsh and didn't even have the basic courtesy to reply properly. When I asked them to refund me my hospital claim (as it was a huge amount) they coolly said it’s your mistake why did you board Fast Track call taxi. Further they said that company...
Complaint comments  Read comments Complaint category Car Rental

Fastrack — Fraud booking and overcharge

 Shimu s das on Jul 5, 2017
My self sajeev kumar. I was travelling from chennai central to elango nagar. I am also regular customer for fast track in long. I am travel previous week 30.06.2017 same distance paid rs 255 only but after one week also booking same distance amount is rs 390. Iam shoked. I am tell booking lady this case she is give not satisfied answer so this is my last booking. I am unsatisfied with booking lady and over charge. Pls improve ur service booking. Customer is very value asset for ur happy service.^have a nice day.....
Complaint comments  Read comments [1]Complaint category Travel Agents

Fastrack — Watch doesn't works

 Sumit Dangolia on Jul 5, 2017
Fastrack-tees wrist watch
I Bought this watch 2 months ago.from online store Flipkart.From that day my watch works well but yesterday I got disappointed with the watch when suddenly it doesn't work .I don't understand what's the problem. Company has gauranteed 12 months of the watch .I will say that the company will recover my watch as fast as possible....
Complaint comments  Read comments [1]Complaint category Products & Services

Fastrack — Fastrack Duplicate watch

 sanjay8989 on Jul 3, 2017
Hi team,
I have ordered one fastrack watch from "http://www.flatsale.online" they delivered duplicate watch this is totally different also what they are showing in their website. Here my concern is to update you that they are selling wrong/duplicate product.
Requesting you to please look into it.
if you want you can reach me on 9686779768
ksanjayrathore89@gmail.com

attaching snapshot for your reference

Thanks
Sanjay rathore...
Complaint comments  Read comments Complaint category Electronics & Appliances

Fastrack — Duplicate Product received from Superb Online

 Sainath More on Jun 29, 2017
Dear Sir / Madam,

My Name is Sainath More, Contact No.: - 9730917187, Mail ID: - sainathmore5115@yahoo.com

I want to register a case on http://www.superbdeal.online/.

I had purchase a combo of HP Laptop Bag, Fast track Wrist watch and Samsung 128 GB Micro SD card. When I received these products, I found all the products are duplicate. I tried contacting online site team for replacement or to return back my money but they are not ready to go with any one option. I am continuously following up with them from 20th May 2017.

HP team has clearly...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Fastrack — Watch defect not working properly

 JKPRO MOTERS on Jun 29, 2017
I have purchased fastrack watch model no.NF3039SM03at 19/12/2015. The watch contains two clocks after few months of purchase the watch stopped working properly. I have send the watch to service center three times but still the defect is not solved and the shop owner told me that it is manufacturing defect. Still one of the clock is not working. Hell to fastrack watches. My 1895 got wasted buying ur product.
If i had time i must take u to consumer court
My contact number 9965902212
Mail--- jkpromoters2005@gmail.com...
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Defective watch and worst quality product

 Ankit Chandrikapure on Jun 24, 2017
I have purchased fastrack watch model no.30985102 at 28/11/2015. The watch contains two clocks after few months of purchase the watch stopped working properly. I have send the watch to service center two times but still the defect is not solved and the shop owner told me that it is manufacturing defect. Still one of the clock is not working. Hell to fastrack watches. My 3000 got wasted buying ur product.
So why u write such rubbish promises in ur manual that watch is guaranteed for two years against manufacturing defect. I didn't find anything.
I congrats u for your poor quality of...
Complaint comments  Read comments [1]Complaint category Other

Fastrack — Sunglasses - low quality

 anuja gupte on Jun 22, 2017
Purchased fastrack sunglasses in the last week of may from an authorised showroom of fastrack in pune. Its not even one month and facing problem so naturally went to the showroom and showed the glasses. Highly dissapointed and surprised with the response received from the showroom person. The sunglasses i felt were a bit loose so i told the guy to tighten the same. He told me that they cannot be tighened. I was zapped within one month only the sunglasses couldn't be tightened. Are the sunglasses so delicately made that the customer faces problem in the first month itself???...
Complaint comments  Read comments [2]Complaint category Other

Fastrack — Watch is not working fine

 bhumika12345 on Jun 20, 2017
I ordered a fastrack watch. Details: casual analog white dial men's watch 3121sm01. This was ordered on and got delivered on 30.3.2017 by amazon. Order was placed at amazon. There was no battery in the watch so i had put rs. 100 battery. The watch was ok for 5 days and then stopped. Again it started and automatically it stopped. I was out of town so could not post this. Please look into this immediately....
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Fastrack — Watch mno : 38020 pp 04c.

 Onish Aiyappa on Jun 19, 2017
I brought a fastrack mno : 38020 pp 04c. On 15.05.2017. From pandian enterprises madikeri-571201 (Coorg). Till now i have purchased more then 15 watches at the same shop but this time i had gifted to my brother. Before 20 days from the purchase watch got repaired due to manufacturer defect. Now if i go to shop they are telling me to wait for 1 month. It's impossible to waste my time due your company issues. Worst service from a reputed company like fastrack....
Complaint comments  Read comments [2]Complaint category Computers & Accessories

Fastrack — Fastrack watch model. dc725a

 Ashish k Agrawal on Jun 14, 2017
I am purchased a watch model no. Dc725a analog from the world of titan, sco 348, sector - 9, panchkula vide b. No. 100000163 dated 16.04.2017.
The dial of the same was unscrew due to manufacturing defect and stop third day after purchase.
A assurance was given by staff the same will be send to the company for replacement/repair.
A text message received on 02.06.17 sent by "titan service network" that "your product is ready to collect by your convenience".
I reached and ask about product the staff replied in rude manner the product is not ready and you reached without...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Fastrack — Duplicate item

 venkatesh puvvadi on Jun 13, 2017
I have received fastrack watch for www.flatsale.com in 598 but its duplicate fastrack watch i want to return my watch reference no - 40461828313541
Item description - buy branded watch with stress buster spinner free sku - fwfm525: awb :859512755 i have sent msg on his email care@flatsale. Online. Support@flatsale. Online but no any response so please help me....
Complaint comments  Read comments [1]Complaint category Jewelry & Watches

Fastrack — Watch malfunctioning within six months

 saro Mohan on Jun 13, 2017
Hi
I am saro mohan, i purchased fastrack watch in fastrack showroom (Kalyani square, 151 vakkil new street, near chokkanathar koil, simmakal, madurai, tamil nadu 625001). After one year my watch is not working (My glass was not broken). I walked to my nearest fastrack service centre (World of titan, 184-a, north veli street, madurai, tamil nadu 625001). Then it functioned well for 6 months. Now i am facing same problem, they reported that my watch battery and machine is in good condition and couldn't figure out why this is happening... Now they are blaming glass breakage of my watch and not...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Fastrack — Service center owner does not repairing my watch bcoz it is online purchased

 pavan pandit on Jun 11, 2017
I have purchased fastrack analog watch last year but it's stop working since last 8 days! Its is in warranty so i brought it to the service center of nirala bazar, aurangabad, maharashtra 431001.. I have also shown him warranty card but he is telling me that it can't be repaired because it is online purchased..!!! And if want to repair i will have to pay for it!...
Complaint comments  Read comments [3]Complaint category Products & Services

Fastrack — Irritation on wrist

 Yousuff Khalasheafeer on Jun 10, 2017
I brought fast rack analog watch model 3076ssb at brand store now it is irritating my wrist and my wrist skin is become allergy.. And i afraid that it will cause problem more problem if i continue my usage.. And i use to take that watch occasionally & last 3 months only i'm using frequently..

Need solution for the same.. My email id is yousuffeer@gmail.com...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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