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Fastrack Complaints & Reviews

www.fastrack.in
1.3
Updated: May 22, 2025
Complaints 947
Resolved
248
Unresolved
699
So far, so good. Fastrack is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Fastrack will keep up the work and continue to help more customers with their concerns even better 🤝
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Fastrack reviews & complaints(947)

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A
akbar.isha
May 15, 2025
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Smartwatch

Address: fastrack

I am using Fastrack Limitless FS1 Pro Smart Watch since Aug 2023. Since last few days the watch has started continuously automatically restarting. It restarts waits for 10 seconds and then again switches off and restarts again. Tried resetting and formatting many a times nothing worked. Even the biggest showroom in the town is unable to help me out. Can you please help me in this regard or it leads to just throwing the stuff out. My full...
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A
Abdullah Nauman
from Delhi, Delhi
Jul 29, 2024
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Warranty claim

Address: Hyderabad

I am trying to register a complaint and claim warranty for more than a week now and everytime I try I fail and waste my time. I need to register a complaint....
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P
Purvi009
Apr 11, 2024
Apr 25, 2024
This thread was updated on Apr 25, 2024
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fast track smart watch

I have been calling the customer care number and Email ID but there is not concert answer, I have shared the Invoice, Backside Photo and 30 secs video as Customer care rep asked to share and also they have agreed the Fast track revolt Fs1 has issue but haven't received any update till date and whenever I call the customer care number they just fool by telling you have called Analog watches please reach out to to smart watch and the best part...
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R
rashik70
Nov 22, 2023
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Smartwatch is not charging

I have purchased Titan smartwatch name FASTRACK REFLEX HELLO
Variant No- 38079PP04
DOP- 29/03/2023
Currently this watch is facing charging issues, I have visited store twice for the exchange but they ask to complaint online. I have attached the short video as an Evidence of my issue.
Please revert me with the possible solution as soon as possible as it's been a month and I am not getting any help from Store & service...
+1 videos
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A
Adedamilola
Sep 2, 2023
Dec 30, 2023
This thread was updated on Dec 30, 2023
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No otp

I live in Nigeria. My siblings and I got a Fastrack Reflex Nitro watch and we’ve been unable to pair the watch with the Fastrack Reflex World App. The app didn’t send us otp. For clarification, we have 3 Fastrack reflex watches and none of them are able to be paired because we couldn’t get otp
I’ve contacted customer support at Titan but they’ve been so slow in response
I’m very disappointed...
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P
Priyanath Sahu
Mar 6, 2022
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My watch not working after 2 time service ..

Address: Moshi, alandi road,pune

Some day ago my watch slow run 10min.. so I had shown to kouthroad service centre in Pune he told me need to replace internal machine so I agree with condition and replace it &he committed 6month warranty for this machine if any problems found in future that time replace it... but after that same problem observed then I had shown again at Chinchwad fast track service centre .. he keep 1month for service but after that again getting same issue...
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R
Rajesh Bolar
Aug 13, 2021
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Replacement warranty issues

Address: Nandan LIG 16 KHB COLONY GOPALA 2ND PHASE SHIMOGA

Dear sir
I purchased fastrac reflex beat smart watch through flipkart 2020 after few month its strap broken so for repair i have given this to titan world shimoga, Karnataka but due to unavailablity of strap i got replacement voucher of rupees 1449
Today i visited ittan world shimoga to purchase new smart watch through this voucher but they denied due to discount on all smart watches
I kindly request you to make your...
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A
Ayp
from Wardha, Maharashtra
Dec 24, 2019
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fastrack reflex band display is not working

Address: Ind, Akola, Maharashtra, 444001

Hello sir /madam i brought fastrack reflex band 10 month ago, as it is in warranty period, i talked to c. C about my complaint but did not solve my problem
Band display is not working it doesn't show anything on it.
There is no service centre of fastrack reflex band company in akola, maharashtra where i live, so i request you to please solve my problem....
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61 other people found this review helpful
61 found this helpful
6 Comments
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V
Victor Paul Christopher
from Coimbatore, Tamil Nadu
Feb 18, 2019
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watch return

Address: 628210

Watchclues — fastrack combo offer - fake

S. Vinoth Jemi on Feb 18, 2019
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Dear sir/madam,

I have ordered a fastrack combo watch through an online and got the products but quality of product was really bad those even not worth for 100 rupees.
The have sent many emails to customer care id [protected]@gmail.com but till date no response seen on email nor call for return it...
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S
Shrutikanani
from Amli, Dadra and Nagar Haveli
Aug 8, 2018
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service center

Address: Surat, Gujarat

I purchased watch on 21aug2017
After one month showing late time
Went to service center (Ghod dod road, surat)
They said we will not take online product for repairing
Ticket id: [protected]
Taken watch said machine should b replace have to sent to company
Call again to show warranty card nf box of watch
After 10days give watch back
After a month same problem
Went to same...
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V
vishnu v nair
from Kollam, Kerala
Jul 4, 2018
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fastrack 3124ssb

Address: 680612

I bought the watch an year ago and i gave it to service for at least 7 times. Still the complaint remains same. The watch gets stop working suddenly and never runs again. When i gave it to an authorised service centre they said its okay and restarted it. And this happened many time. For the last two times i gave it to the service centre and i get it back a month later, and they said they changed the machine and there wont be further problems....
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6 other people found this review helpful
6 found this helpful
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V
Vinup Kr
from Chennai, Tamil Nadu
Jun 13, 2018
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watch repair

Address: Pondicherry, Puducherry

Once I went to fastrack service center at Pondicherry to change the nail in the metel chain of my fastrack watch. The service assistant told that, they will not change the nail, i[censored] want to change
u can buy the whole metel chain for cost of 800 rupees. Before also I went the same service centre to change my broken glass of my watch. They kept my watch with in the service center for near to two months and gave it back without changing...
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P
pkadak
from Yarada, Andhra Pradesh
Mar 22, 2018
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reflex watch not functioning properly

I purchased fastrack reflex from shoper stop visakhapatnam on 17 oct 2017 vide swd90059pp02 was not unpacked for six months. It was unpacked on 18 mar 18 and charged and sync to reflex application. It was working fine. Third day it stop showing various parameters but my cell shows all parameters. Basically sweep touch button not working only time is viewed. What to do?...
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M
maheshwarit
from Hyderabad, Telangana
Jan 18, 2018
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strap is not available

I have purchased fastrack red color belt watch model no:ne6078sl09 around a year ago. It is working properly but the strap got damaged and i want to replace it. I have approached the service centre and they said that they will inform me once they receive the stock. Even after 5-6 months they are not saying anything. I have approached same service centre at different place, they are saying that it is not available, we will give coupons worth...
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S
Sagar Ajagaonkar
from Mumbai, Maharashtra
Jan 9, 2018
Jul 13, 2025
This thread was updated on Jul 13, 2025
Resolved
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Resolved

9248pp02 watch strap is useless

I have been using this watch since 4 years everything i love about this watch except the strap which i guess i have changed for at least 4 to 5 times and now the watch is not been used by me for past 1 and half year just because the strap gets cut into pieces after a month or soo. Even i[censored]sed carefully i had purchased original strap from a titan store itself for many times still very disappointed by the strap design... It is not affordable...
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1 other people found this review helpful
1 found this helpful
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J
Jeremiah Reji
from Basavana Bagevadi, Karnataka
Aug 16, 2017
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broken strap

Address: Kottayam, Kerala

I bought my fastrack watch on 1 years ago. Its strap had broken after 6 months of purchase. Immediately i visited a near by titan service center in kottayam. They told me that they had ordered the strap and it take almost 1 month to get. I came there after 1 months then also they are sticking on to the same reason. I am waiting for the stuff to come, i want the strap immediately. Ashamed of titan.

Contact no: [protected]...
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1 other people found this review helpful
1 found this helpful
3 Comments
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N
Naseer Mir
from Srinagar, Jammu and Kashmir
Jul 11, 2017
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Repair of fast track watch in warranty

Address: Pauri Garhwal, Uttarakhand, 190006
Website: Fastrack

Sir i have brought fast tract watch almost 3 months back online from amazon. As per the details the watch is water proof. But to my surprise it's not so. While i was walking during raining for just 5-10 mins that to with mild rain, the watch absorbed the rain. Now i want to repair the watch. Watch is still in warranty. Please sir tell me the procedure to fallow...
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M
Misba Kagad
from Tumkur, Karnataka
Jun 6, 2017
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Want to return my watch and the store is not ready to refund it

Address: Belgaum, Karnataka, 590001

I bought a fast track watch on 1 June 2017, from a Titan store from our local market for my brother as a gift which he doesn't like. Now I want to return it and the sales man is not ready to refund the money and want me to buy something else, which I don't want to. How can I get my money back? The watch is in exact same condition as bought, not even a single time used....
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9 other people found this review helpful
9 found this helpful
2 Comments
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P
Pankaj Lakhera
from Bengaluru, Karnataka
May 2, 2017
Resolved
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Resolved

Complaining about color fading issue

Address: 560076
Website: www.fastrack.in

I bought fastrack watch from Titan showroom, BTM 2nd Stage, Bangalore on 12 march 2017, After 15 20 days color outside the dial was fading so i went to showroom again to show this to the guy from where i bought that watch.
He assured that i will get a new piece of watch in 15 days.
after 15 days every 2nd day i'm going to check whether watch came or not but still no response from their side.
I asked if you can't provide...
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T
ttkm
from Hyderabad, Telangana
Dec 7, 2015
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Watch repair/replacement

Address: 533001

I purchased a watch at your showroom in Kakinada, A.P on 14/4/2015 by its invoice no/DOC no[protected], variant no NE3089SL03 and description is DB852. And I paid Rs. 2795/- for this purchase. On 2/12/2015 I noticed that the watch is not working. I went to the showroom there they referred to TITAN service center adjacent to their showroom. There the service center people said that the battery of the watch was expired and some parts of the...
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5 other people found this review helpful
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