| Address: | 400706 | | Website: | Major brands |
Hello team,
I am Pinky Modi contact no [protected]. I am a loyal and a frequent customer of your brand. All my footwear and bags are from charles & keith. Never gad this issue before. You got to help me out in this case.
I had purchased a footwear worth 2800 blk colour. In next 3 days leather started wearing out. I guessed may be it was an old stock. I exchanged the same at lower parel outlet on 25th aug late night at 10 pm. For the new footwear i paid 2100 extra as the new one costed 5k. I wore the footwear from shop and got out. Aftr 30 min i was getting in to the car and i noticed scratches on my footwear. These ar sexy white ones. I am loving them too. Being a girl you can understand how I would have felt.
Next day morning i complained to the same outlet went there and complained. They are refusing to change. They are of the opinion that i have screwed it. If you see the scratches it cant be coz of 30 min wearing. If it does i seriously doubt on the quality
Would never ever want to buy this brand again. Also would let all my frnz circle know about it.
How can such a big brand has such pathetic after sales service Was this information helpful? | 
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