Charles And Keith Complaints & Reviews

I bought a shoe from their Mumbai infinity Malad outlet for 7K and after using it for a month show skin peeled off. I went to complain but store didn’t help, I wrote a mail and someone called regan called me & started speaking to rudely, he blamed me for kicking in these shoe. Inspite of multiple mails, chats & calls they refuse to help. They said it’s a wear & tear issue, pathetic customer service and cheap quality products...

I bought bag in July and after a month it’s chain and pocket tears without any much use. I gone to the store so manager said it’s normal to happen. What the hell? What’s the difference between local and brand? He just talked rudely and not helping much.
There is no worth of money....

I purchased a handbag from this brand and invested a good amount of around INR 7000. However, the leather started wearing out. I could not raise an issue due to prevailing COVID-19 situation. Further, the outlet was also not open as the mall from where I bought the product was under repair & maintenance. Once, the restrictions were relaxed, I went to the store and they told that the complaint should be raised as soon as it was found. br...

Hello team,


I am Pinky Modi contact no [protected]. I am a loyal and a frequent customer of your brand. All my footwear and bags are from charles & keith. Never gad this issue before. You got to help me out in this case.


I had purchased a footwear worth 2800 blk colour. In next 3 days leather started wearing out. I guessed may be it was an old stock. I exchanged the same at lower parel outlet...

I bought a shoe from Charles and Keith, New Delhi and it was an expensive shoe. My shoe got damaged in just 2 weeks and I had worn the shoe only twice or thrice. I gave them the shoe for exchanging and its almost a month and I have not got back the shoe replaced. They have a really bad customer care service....