Chennai Packers & Movers — Extremely unpleasant moving experience

Address:

Chennai

We recently used facilities of Chennai Packers and Movers for shifting from Hyderabad to Chennai. We had chosen them as we had a pleasant experience while moving from Chennai to Hyderabad but this time ensured I would never use them again.

1. During moving and packing even though AC was itemized transport of vehicle was itemized nobody on ground was aware of those items. They arranged people only after we reminded people in Hyderabad even though we had made payments and Chennai office was aware of this. At one point they even asked can we pick up the car next day but we were flying out and had to push back

2. After moving the goods were just dumped by the guys in the new apartment. Boxes were not handled properly. Roughly pushing everything, and they spoke rudely to my 60+ year old parents.

3. The people refused to put the beds back together and we had to call home office to get a carpenter the next day to put the beds together even though it is usually immediately done by the packers.

4. AC installation was pre-paid and the guys who came in said they cannot use any of the copper wires and had to buy wires worth 11K entirely new for installation. For the reasons why the existing wires cannot be used they mentioned the wires should not have been rolled and if they use that it will cause finching /breakage and cannot use and he does not weld. We had asked him to go and had to argue so much for them to agree to refund the amount back. They refused to accept it was not transported properly and why we had to use brand new wires and did not account for damage either.

Finally we called aC installation from the company itself and they were able to use the existing wires without any issues and ACs are working perfectly. This is either because of attempt to make more money or less than competent installation people.

It has been one week and we still have not received 3000 refund amount and have followed up twice. Their reason is their bank transfer did not go through and if we want we can collect the money in person 60 km away.

After the money transfer it has been just disrespectful talking. We are looking into legal action that we can take on this.