[Resolved] Chevrolet India — Parts covered under warranty charged by dealer
Car details are as follows:-
Car make: beat 1.0 ls diesel
Registration number klxxxxxx (upon request)
Registration date* 27th aug, 2011
Engine number* 10ab5z[protected]
Chassis number* ma6bfbgnbbt065092
Dealer name: geeyeem motors, kochi, kerala
My car was identified with a major engine work last month and due to non-availability of parts asked us to bring the vehicle by first week of august, 2016. as per the availability we dropped our car for the repair and until till date 30 aug, 2016 the car has not been delivered after repair.
I have opted for the extended warranty 2 years back and it got expired on 19th aug 2016.
Yesterday when i enquired about the condition and the delivery date, i was informed by the advisor that after the engine was fixed and did a test drive found that the my car has a defective electric power steering motor and column and he also wrote about his finding to the relevant department and informed me that as the extended warranty has run out and i would not get the full benefit. i agreed to 20% that i have to pay towards the defective parts. but today when i enquired they informed me that it going to be 40% instead of 20%.
For the past one year i have nearly changed all the major parts, such as diesel pump, steering racket and ac composer.
Now i would like to appeal, my car was given for detailed diagnosis and found for defective engine and even after that they found few more defective parts and changed and now when the car is almost ready for the delivery they came up with another defect and lame excuses.
All the more what sort of a quality you deliver to the customer?
I don't agree with the terms and i just need to replace the defective parts free of cost.
Please do take necessary action for the same.
Complaint marked as Resolved 2016-08-31 15:50:16
I don't know whether the redressal forum has actually looked in to this issue. But it has been taken care by the dealer itself addressing it to the relevant department at the right time and the defective parts has now been replaced and my car is ready to deliver. Thanks to the advisor who took much care and appreciate his effort in identifying and fixing the car. Thanks a lot. Regards Jimmy Jose
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