[Resolved] Chis — country holidays inn & suites refund of my membership fee rs 80000/- from country holiday inn membership card no: chisnd775967

 
1 Review
Noida, Gautam Buddh Nagar District, Uttar Pradesh, India
 rajes89 on Jun 13, 2019
I have filled one coupon at dlf mall noida, few months back where the person told me that ‘country inn’ has opened new hotels at few locations
including shimla, jaipur, goa etc.
And they will provide you 2 nights/3 days stay at their new hotels if your names comes in lucky draw.

Then i received calls from a girl she informed me that i won the lucky draw for free vacation along with pvr voucher.
I was not willing to go as i don’t trust in these offers, so i denied.
But she kept on convincing me that i just have to visit the garden galleria mall with my wife for collecting the freebies.
I finally said okay, i will come. They sent me a text message –
(Welcome country holidays inn & suites india pvt. Ltd.

"congrats!
Mr. And Mrs. Today both are invited to collect your gift vouchers your 1st voucher is 1 couple movie tickets 2nd voucher is 2night & 3day holiday voucher.
Collect your voucher at for all details.. Plz take a 45 minutes
Venue address: unit no.7lower ground floor garden galleria mall sec 18 noida near gip mall. Your
Entry code :sm00786.
Entry time :12pm
Thanks & regards :- priya"

In Jan, when i visited given venue then Prince Mishra, feroz and 2 other person tried to convenience me to buy a holiday package by doing lots of false commitment like:

We have 5000+ hotels in india
We have hotels in around 30 other countries
You will not get any issue while booking restaurants at any time if you informed us in advance.
We have at-least 7-8 options in each cities.
Each option is a 4-5 star properties.
You will also get discounts in Flight bookings, sight seeing and meals, if you take membership through CHIS.
You will save at-least 50-70% on each stay. Etc...

But when i came back and search about this company's review i found lots of complaint about the company,
people are saying that most of the time all good options are showing sold out even if we are trying to book in advance.

On their website:
Only 67 hotels at 35 locations are listed under chis-associated category.
Only 50 hotels in 12 countries are listed on chis-internal-exchange page (Excluding domestic hotels)
Only 117 all hotels are available on both pages.

It was not conveyed that i have to pay annual maintenance from 1st year as well.

On above complaint i received below reply from country holiday inn (Chis) that
"we regret to inform you that the cancellation cannot be processed against the specified reason,
the membership is non-refundable as per agreement which is mutually signed as there is no valid justification in the reason being provided."

According to country holiday inn (Chis), this is marketing strategy to do false commitment to sell the membership and it is not a valid reason to cancel membership.

As per indian laws, including indian contract act, 1872. This is a void agreement which can’t be enforceable as it is one sided
which doesn’t gives me any right to cancel.

I have requested very next day after buying this membership to cancel this request but still they are not ready to refund my amount.

Invoice No: CHIS-ND783213
Reg No: CHISND775967
Complaint marked as Resolved Jul 19, 2019

Complaint Status


[Jun 16, 2019] Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Verified Support
Country Holidays Inn & Suites Customer Care's response, Jun 18, 2019
As to inform we are all ready to provide you the services and amenities under your CHIS membership with us..
Updated by rajes89, Jun 18, 2019
There were several false promises made by the company representatives while selling the membership to us,
but later on, when we inquired further all the promises and commitment made were false and we were felt cheated.
We are chasing the company Sales representatives (who sold to us), customer support and company higher management from last 4 months
but they are not taking this matter seriously and bringing this to closure. We are feeling cheated & dejected.
I am already going through a bad financial phase of my life and your team is making this even worse by mentally harassing us.
I can give full details of events in details if you require that in order to take up this matter to the company.

we only want my full refund of my hard earned money . we do not want to further with the membership.
Please cancel the membership and refund the money.
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    69%
    Complaints
    171
    Pending
    0
    Resolved
    115
    phone
    +91 12 0499 4070
    location
    OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager, Noida, Uttar Pradesh, India - 201301
    Chis - country holidays inn & suites refund of my membership fee rs 80000/- from country holiday inn membership card no: chisnd775967