Country Holidays Inn & Suites Complaints & Reviews

I left a container of brownies, at the front desk, for the customer in room four eleven at the wilson north carolina campus. I was not told by the front desk person that they could not keep food behind the front desk. The person behind the front desk contacted the inhabitants of rome four eleven or attempted to. However they were not there. she failed to leave a message to let them know that the package was there. Had I been told that food...

There customer support and sales support is very poor (I don't know that they are bad or they asked to behave like fools). Initially I have paid 1.5 to them and recently again I have paid my 3 AMCs dues out of 5 AMCs amounted 40000Rs in july 2024, there sales representative promised that pay only for 3 AMCs rest you can pay in 2029 and 2030 (extension years) (this conversation is in written in email). Now when I am asking them for reservation...

Hi,
My name is Seemant Rawat. Membership ID- CHISLD773905.
This company is a total fraud. We have taken membership in 2018 for 10 years. Because of their fraud we have discontinued.
Again, they have approached us with false promise in 2021 and fooled us tsking overall 85 k for next five year of services since 2021.

Surprisingly we did not get as single day facility since 2021 as every time they denied...

The company and staff is totally fraud. They are making fool of people by promising fake commitment to provide service. Even after investing huge amount they are still demanding amc of that year even didn't provide the service of already paid 4 year amc Want to sue in consumer court if any other member also going to file then please contact my email is : [protected]@gmail.com. we can file or plan to sue that fraud people & company together...

My Self, Pareshkumar C. Dave and my wife, Sunita Rani, we have got our membership with CHIS
number CHISSRK[protected] yrs 6N/7D-T1 unit)
We have paid 150000/- One lacs fifty thousand on June 2019.

After that we have approached several times to the CHIS for several service requests but they are always making excuses and asking for more n more money.
Because of Corona pandemic, we could not travel much.
When we are asking for services they are asking for more money. Not even replying to us.
Very pathetic services and just looting money from us.
We have also filed complaint here in this forum but they didnt provided any resolution.

Hi,

I had booked 2 rooms at Country Inn Bhimtal on 9th June for 27th - 29th June 2024.
Unfortunately due to family mishap, we had to cancel the booking. The booking cancellation was initiated on 19th June, all details were shared and CHIS confirmed 100% refund.

However, we've not received the refund even after 10 days.

CHIS says that the Company Policy is to refund amount in 45 working...

CHIS is 100% Fraud co. they take 1 Lakh for membership and approx 10K for AMC but if you ask the booking they have 100% occupancy.

On the name of membership they are doing the Fraud.

There are employees work like theft and try how much money collect in which form.

Even they do not provide a single booking after taking the money....

I am writing to express my deep dissatisfaction and frustration with the services provided by Country Holiday Inn, specifically regarding my membership and booking experiences.

In 2018, I purchased a membership with Country Holiday Inn for which I paid 70000 INR + GST. Additionally, I have paid three times the Annual Maintenance Charges (AMC) as per the terms of the membership agreement.

Initially, the services...

Dear CHIS team,

I am very disappointed that i have not been provided any good services at all which you guys promised. I have been mis sold this package with all the lies by your sales team.

They first took the payment and then gave the contract later so that was very clever move by sales team to trap us. Manipulating us with all the promises made and didn't even give enough time to read contract properly as...

Dear CHIS team,

I am very disappointed that i have not been provided any good services at all which you guys promised. I have been mis sold this package with all the lies by your sales team.

They first took the payment and then gave the contract later so that was very clever move by sales team to trap us. Manipulating us with all the promises made and didn't even give enough time to read contract properly as it was already 11:30pm in the night and told us that everything they have promised ll be provided. Also you guys kept the contract with yourself and sent us months later so customer can't read it immediately.

These are the lies your sales team had done:

1) CHIS has completed 25 years so we are providing this offer which we normally sell at double the price. Big lie by your team.

2) They showed us mayfair goa resort but everytime i enquired you guys gave contract renewal reasons and that was one of the major factor i bought this membership and thus you failed to provide services on that.

3)They told us you can book Roseate every time you want with any of the available nights. But everytime i enquired your team said it is not available and is only for complimentary offers not for normal booking.

4) They highlighted that CHIS has launched the booking app and you can always book the hotel from CHIS app. I found that false as well after buying your membership.

5) And the most important No need to pay next year AMC until you complete the 6 night booking for the advance payment of AMC that i had done.

My first booking was also horrible where you didn't clear the payment to Hyatt Gurgaon and they stopped me from checking out and you guys wasted many hours to clear the payment and i was stuck.

I have given you 1 lakh rs and only got services worth even less than 15000.
If you can't give me services based on that i want a refund of rest of the balance since you have failed in all the promises that sales team had done while selling the membership.
Please discuss the refund procedure or i will go to consumer court.

Dear CHIS Team
I had used the service previously, but their service very bad.
Provided property was very bad (third class )
Membership ID CHISDLSA780120

Thanks Regards
Shashank Gupta
Mob:- [protected] / [protected]...

From November onwards we are continuing contacted Chis team through mail and telephonic but as always they are giving excuses every month without any genuine reason firstly in December due to new year excuses and in January they are sold out in February they are full in March they shared only 2 properties from all over india then we choose the one because we don't have any choice but today I received that mail "
Note :- We are hereby informed, that as per the inventories Weekends of Good-Friday and Holi are sold out already due to high occupancy. " Even the dates I had mentioned is not falling in between holi and good Friday this shows that they are giving excuses just to avoid booking. I didn't see that type of fraud company and the staff. I want to file legal against that company for not providing booking after taking my 2.5 lac money. Anyone who is also fooled by company please contact and join as I am going to file case in CHIS for this.

I am requesting them from November for booking but till now they are giving same excuses we don't have inventory or booking for this specific date( I changed the date/ month of booking 3-4 time due to this issue). Now the other reason added we are providing you the 1 day booking in this month so not providing you the other mentioning booking in the same month. This is totally scam in contract nowhere mentioned that you cannot take the 2 booking in the same month. At the time of booking told us we can book that anytime without any time limitations now your team is saying you there is a time difference of 1 month between 2 bookings??

IS CHIS making there customer fool so that they can spend there package of 5-10 year without giving any booking like this??? CHIS and there team only promises to snatch money from customer by doing fake promises or by showing that properties which is not given to any customer in the time of there package i. e. 5-10 year.
No one want to see their investment like a mistake but CHIS by not providing satisfactory or promised services make their customer feel like that.
CHIS do you really want to provide the services to your customers then please make their vacation possible by giving booking who invested in your company in huge amount.
If you will not provide service after customer huge investment than the customer have no other options to go through legal procedure because customer invested money for their happy vacations as per their plan not for taking burden/begging like this for booking

I am requesting them from November for booking but till now they are giving same excuses we don't have inventory or booking for this specific date( I changed the date/ month of booking 3-4 time due to this issue). Now the other reason added we are providing you the 1 day booking in this month so not providing you the other mentioning booking in the same month. This is totally scam in contract nowhere mentioned that you cannot take the 2 booking in the same month. At the time of booking told us we can book that anytime without any time limitations now your team is saying you there is a time difference of 1 month between 2 bookings??

IS CHIS making there customer fool so that they can spend there package of 5-10 year without giving any booking like this??? CHIS and there team only promises to snatch money from customer by doing fake promises or by showing that properties which is not given to any customer in the time of there package i. e. 5-10 year.
No one want to see their investment like a mistake but CHIS by not providing satisfactory or promised services make their customer feel like that.
CHIS do you really want to provide the services to your customers then please make their vacation possible by giving booking who invested in your company in huge amount.
If you will not provide service after customer huge investment than the customer have no other options to go through legal procedure because customer invested money for their happy vacations as per their pla not for taking burden/begging like this for booking .

I am requesting them from November for booking but till now they are giving again and again same excuses we don't have inventory or booking for this specific date( I changed the date 3-4 time due to this issue)which I am mentioning from November still they are not giving booking. Now the other reason added we are providing you the 1 day booking in this month so not providing you the other mentioning booking. This is totally scam in contract nowhere mentioned that you cannot take the 2 booking in the same month.

We are requesting the CHIS to book my
vacation from November 2023 to till now but till now no response/mail/ call / communication received from the reservation team. Only automated mail we are receiving like will connect with you shortly but it's more than 2 month no one is responsing regarding booking my vacation even after spending my 2.5 lac. They are cheating customer like snatching money by showing fake properties and fake services after receiving money no reservation team is interested to provide service.

Our account has been blocked by the company illegally for more than a year and they are not giving back our hard earned money...their team is not responding us for a long time now.

We have written to their CEO (vishal rai) multiple times, but no response on anything from anyone. We are feeling helpless as we lost 80K amount deposited in 2018.

Need urgent help from the complain department on this. Reachable at [protected]

Hotel staff has blocked our account since more than a year now and are not responding to our mails. They have eaten up our hard earned money (80K) which we deposited in 2018 without giving any stay during the tenure.

They have cheated us to the most and we would now want to lodge a compliant against them to claim our money back with interest.

Any other customer facing issues can drop me an email on vishal.[protected]@gmail.com and we can all group together for filing the compliant and take our hard earned money back from cheaters.

I would also want to raise our voice to Political leaders to put a strong regulation in place against such companies and save so many customers like us.

After launching complaint and getting reaction on 23rd December that we can't provide you hotels before 10th of Jan as i have made the payment after confirming from them booked my flights for 1st Jan 2024 and i have take my car and reached there office at sector 63 Noida after meeting with Mr Manoj they committed me that we can't do anything right now but giving you a promise that on Tuesday 26th you will get your booking vouchers but hotels...

I have made a booking and got confirmation mail that these hotels are available and after confirmation I have book my flight they asked me for payment amc I have made my payment and after receiving payment they stop replying and after 2 days they are saying we don't have availability i already booked flight.
No answer they have fully fake company.
Please don't waste your money they are making fools.