Claimed

Country Holidays Inn & Suites Complaints & Reviews

3.3
Last updated May 28, 2023
Complaints 651
Resolved
416
Unresolved
235
Quick Links
Statistics
Share
Contacts

File a complaint to Country Holidays Inn & Suites

Having problems with Country Holidays Inn & Suites?

File a complaint and get it resolved by Country Holidays Inn & Suites customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Country Holidays Inn & Suites
Customer Service Contacts

Country Holidays Inn & Suites Website

Country Holidays Inn & Suites Head Office Address

OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India
201301

Country Holidays Inn & Suites Phone Numbers

Toll free
1800 103 3808
27
49

View more phone numbers

Phone
+91 12 0499 4070
18
41

Country Holidays Inn & Suites reviews & complaints(651)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

After a lot of mails and calls, they give me booking for one night at Ashok Country Resort, Delhi. I got the voucher also. But now when I called Ashok Country Resort and ask confirmation regarding my booking, they denied. They are saying that no such booking is there with them.

Which means now CHIS providing fake vouchers to customers. Wow!!!
May 29, 2023
Complaint marked as Resolved 
CHIS said my booking will be updated to the property 2 days before my check-in date. So I m giving that time to them. This I am marking the issue AS RESOLVED
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
    Report
    Copy
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    They are not providing holiday booking for any location. They dont have any location available.

    They are fraud. They dont have any portal to see location availability.

    No dates available. No calls picked . No mails reply for location and holiday booking.

    They are completely cheater as they ask only money and dont provide any serviceß.
    May 25, 2023
    Complaint marked as Resolved 
    Received call from team and they have resolved issue.
    Country Holidays Inn & Suites customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
      Report
      Copy
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Company is fraud, they have taken full payment and dont have a single location for holidays.

      No one picks called for booking. No reply on emails. No cleaity of when we get holidays booking.
      May 25, 2023
      Complaint marked as Resolved 
      Received call from team and they have resolved issue.
      Country Holidays Inn & Suites customer support has been notified about the posted complaint.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
        Report
        Copy
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Address:Delhi

        I have taken membership for 5 year in 2019 by paying Rs98000. I also paid AMC for 3 years in April 2023. Now I am eligible to take 18 days holiday from them but the reality is, i am not getting a single day's booking from them.
        Initially I availed two of my complimentary holidays for which I have to wait 3-4 hours at hotel just to get check-in. Because CHIS never pays the hotel dues. After making lots and lots of calls to them somehow we managed to get access to the hotels.
        After that, we could not take any holiday from them as they never takes call, never replies on time. The numbers mentioned in their mail are never working.
        Moreover me and my husband were threatened by one of their executive MS. Neha, she said that yes we will only take money from you and no holiday will be provided to you. I have sent mail regarding this to customer care as well as direct to their office but no response.
        The company is fraud, looting money from people, makes falls promises and later threatens you .

        CHISAKP780391
        May 23, 2023
        Complaint marked as Resolved 
        I am marking it resolved as I have got booking vouchers from CHIS after a full day of discussion. Let's see whether I can avail their service without any further complications. Till then metter resolved
        Country Holidays Inn & Suites customer support has been notified about the posted complaint.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          I am writing to request the immediate cancellation of my membership.When I signed up for this membership, I was promised that I could cancel it at any time without any hassle or penalty. However, this has not been my experience with your company.

          I was misled into signing up for this membership without being fully informed of the terms and conditions. I was not made aware that there would be any difficulty in canceling my membership...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy
          Address:Noida
          Website:www.Countryholidaysinnsuites.com

          I am doing this complaint second time. Because i marked my last complaint resolved because i was again promised by CHIS that i will get booking from the money i paid if i mark my complaint resolved. I feel consumer complaint does not do anything for the complainant it is only the company who connect with complainant if they see their complaint online to improve their image in front of other customers.
          This complaint of my is not yet...
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          My Self, Pareshkumar C. Dave and my wife, Sunita Rani, we have got our membership with CHIS
          number CHISSRK[protected] yrs 6N/7D-T1 unit)
          We have paid 150000/- One lacs fifty thousand on June 2019.

          After that we have approached several times to the CHIS for several service requests but they are always making excuses and asking for more n more money.
          Because of Corona pandemic, we could not travel much.
          When we are asking for services they are asking for more money. Not even replying to us.
          Very pathetic services and just looting money from us.
          We have also filed complaint here in this forum but they didnt provided any resolution.
          Country Holidays Inn & Suites customer support has been notified about the posted complaint.
          Helpful
          Be the first one to find this review helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            Address:Delhi

            Toll Free no : [protected]
            Mobile : +91-[protected], [protected]
            Landline :[protected] /[protected]

            NO ONE PICKS these numbers / NO revert of mailers

            MY ID : GND776965
            Country Holidays Inn & Suites customer support has been notified about the posted complaint.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Address:H 17, Block H, Sector 63, Noida, Uttar Pradesh 201301

              The Company is not providing me refund of my Rs 10, 000. It's been more than 4 months I have been following up they are providing me fake timelines.
              Country Holidays Inn & Suites customer support has been notified about the posted complaint.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit

                I’m CHIS member with registered mobile number [protected]. I emailed for a reservation, didn’t get the satisfactory response since the time I’m trying to connect you over phone on the below numbers:
                Toll-Free no[protected] / [protected]
                Mobile : +91-[protected]
                Landline;[protected]/70
                TRIED EVERY Number several times but no answer.

                Is this your customer service???
                Country Holidays Inn & Suites customer support has been notified about the posted complaint.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  Address:Ground Floor, H-17, Block H, Sector 63, Noida, Uttar Pradesh - 201301
                  Website:www.countryholidaysinnsuites.com

                  I, Praveen Singh Bais, along with my wife, purchased a 10-year CHIS membership in November 2020, identified by membership number CHISGND779071.

                  During the presentation, we were lured by numerous promises regarding the quality of their services and hotels listed in their catalog. However, these promises have proven to be utterly false. Our only experience utilizing their service was booking a subpar standard room in Delhi, which...
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Address:Office No 412, 4th floor Nehru Place, Mansarovar, 90, South Delhi, Delhi

                  We, Monika Yadav and Rajeev Kumar (Residents of Gheesa ki Dhani, Delhi Road, Rewari) are members of Country Holidays Inn and Suites Pvt. Ltd. Our membership number is CHISRW772086 for 30 years with 6 nights and 7 days. We purchased the membership on 9 July, 2017. Our holiday entitlement is valid upto 8 July, 2047 with total purchase price of ₹3, 95, 000/- . But now when we ask for bookings, the employees don't reply the email and answer any call for the past 2 years which causes both mental as well as physical harassment. So, we would like to state that either confirm our booking or return the full payment with interest @24% pa.
                  Country Holidays Inn & Suites customer support has been notified about the posted complaint.
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit

                    Address:2045/1, second floor, street number 6, chuna mandi, paharganj, New Delhi-110055

                    My membership number is CHISRW772086 which was told to be valid upto 8th July, 2047. I have tried many times to make bookings but there has always been a negative response from your side. Please inform us about the status of membership and make arrangements of booking accordingly as none of your official is responding properly. Otherwise return our payment with interest ASAP.
                    Country Holidays Inn & Suites customer support has been notified about the posted complaint.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      I am Saurav, i had purchased a membershio of Country Holidays Inn & Suites ( CHIS ) 7/1/2020 by paying an amount of 1, 80, 000/-, My Membership Id is CHISDL778688, As per the membership I was offered some complimentary services which were valid for 1 year from the purchase date but due to the covid I could not avail any of the complimentary services . After the covid when I asked chis to provide me the freebies they denied for it . Also at...
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                      Report
                      Copy
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Address:Gurgaon

                      We buy the membership from them in August 2022 and now we want to use it but they asr not answering my call and not replying on the mail properly.
                      May 12, 2023
                      Complaint marked as Resolved 
                      They booked a holiday for us which we want.thankyou
                      Country Holidays Inn & Suites customer support has been notified about the posted complaint.
                      Resolved
                      Thank you
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        Looks like you guys are fraud. While selling the membership you guys ensured that we will get best of services but what we actually get is some fake mail id's (as there is no response on those mail ID's), some fake CHIS representatives who are as clueless as whole CHIS is on processes and customer handling.

                        I took membership in Jan'22, since then i availed services for one time only for 4nights trip, process then also was utter...
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy
                        Dear Shubhankar,

                        This is the perfect example of making customer fool, your so called holiday package was sold to me by your representative Mr Rohit Malik and Ms Shikha's team over the commitment that i have to bear the amount of rs-95000 only and interest part of rs 15000 will be returned back to me thru cheque. Which is also a written confirmation from your side over the mail (screen shot attached).

                        Now I...
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy
                        Report
                        Copy

                        I was given membership August 2020. In January I have complaint about the fraud company. I was asked to remove the complaint to get any benefit. Since then neither the complimentary coupons honoured no any contact was done. Now there mobile is also not working nor telephone are being picked. It looks company has disappeared. This not only ruins the hospitality industry, but also this fraud will shake the faith in the industry. Such fraud company should be jailed for life. CHIS is fake company.
                        Country Holidays Inn & Suites customer support has been notified about the posted complaint.
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          We got this contract in 2017 and was mislead by company’s agent that we have to pay 10, 500 rupees only the year we will travel and not every year, since then whenever we contacted the company to get the hotel booked or look up if the hotel we want is available, we were always given silly excuses, sometimes the location was inactive at the time or they cannot give us the dates when we can book as we contacted them too soon, today after...
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Again i have been fooled by country holidays reps. Neha mam assured for refund but after resolving my complaint she hasn't responded. This company is totally a scam which divulge in conning the people of country. Please do some needful action against this company. My previous complaints has not been resolved by them. Drag this company to consumer forum. I will also tag this with ministry of home affairs.
                          Country Holidays Inn & Suites customer support has been notified about the posted complaint.
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit