Country Holidays Inn & Suites Customer Care
Country Holidays Inn & Suites
Customer satisfaction rating: 70%
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198
COMPLAINTS

Country Holidays Inn & Suites Customer Care

Country Holidays Inn & Suites

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Address
OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
2
down
4

Phone:
Phone:
up
2
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10

Customer satisfaction rating
70%
Complaints
198
Pending
0
Resolved
135
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
MonClosed
Tue10:00 am - 06:00 pm
Wed10:00 am - 06:00 pm
Thu10:00 am - 06:00 pm
Fri10:00 am - 06:00 pm
Sat10:00 am - 06:00 pm
Sun10:00 am - 06:00 pm

Country Holidays Inn & Suites Complaints & Reviews

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Country Holidays Inn & Suites — country holiday and suites - fraud company - unethical practices.

 prateek4010 on Sep 10, 2019
This is regarding availed Membership No. CHW040562 which was availed around 12:15 A.M, 22/7/2019.

There are the wrong and unethical practices which are being conducted here. We wanted to have cancellation since the very next day membership was given to us by sales person by misguiding and manipulating the facts.

I have had very pathetic experience both from customer care and sales people of the company.

We haven’t availed any services or utilize any of the vouchers shared with us yet, and would like to return them back happily, and still country Inn...
Complaint comments  Read comments Complaint category Travel Agents

Country Holidays Inn & Suites — fraud holiday plans [Resolved]

 avanishmishra97 on Sep 10, 2019
Dear all,

During sale of their plans they promised lot of things and later denied to give service in accordance.
1. During sell they promised many additional coupons like movie voucher and additional voucher regarding travel and all but after paying full money of 1 lakh and 58 thousands they did not sent a single coupons after so many follow up i got the coupon after three months.

2. During sell they promised that if i am booking holiday with my family/friends and want to book more than 1 room then same will be adjusted from my remaining holiday and given me...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Country Holidays Inn & Suites — not refunding the amount

 Nas26 on Sep 5, 2019
We were shopping in stanmax where someone came distributing the chis lucky draw coupons. We casually gave our name and contact details believing that they are advertising in reputed mall so might be the reliable one to give details. After two days we got the call on 8-april-2019 to collect the coupons from radisson. We went there, attended 45 mins session, which was total waste of time, in lieu of giving the coupons. Its there where they started luring with their properties and offers to sell the membership to us (Shoib khan being our rm for the same). Since its not much of time went off, so we...
Complaint comments  Read comments Complaint category Travel Agents

Country Holidays Inn & Suites — membership cancellation - chis - rj785843 [Resolved]

 atulgautam121 on Sep 1, 2019
They cheated me with, by making false promises and first they make huge promise but i read online reviews and ask them to give me in written all the promises they make, they simply denied. That means they are not going fulfill all the promises like 5 star hotels accommodations, food for only 750₹, air ticket discounts etc. I want my membership to be canceled, as i not availed a single service of their...
Complaint comments  Read comments [3]Complaint category Travel Agents

Country Holidays Inn & Suites — fraud company trap consumers for their no value for money packages and impose their fake agreement on you

 Urvsi on Aug 28, 2019
This is to request 'country holidays inn & suites' to refund my 85000 rupees paid to them on 20th of july, 2019 at holiday inn mayur vihar as they misguided, mislead and framed us to buy there holiday package.

1. Misguiding - i was misguided by the sales staff that this package is coming from country inn by carlson group.

2. False commitments - (A) all facilities like site seeing, airport or bus depot pick and drop, water sports, spa free of cost, (B) we can anytime rent out our nights if not using to the company and will get 5000 rupee per night from company against...
Complaint comments  Read comments Complaint category Unauthorized charges

Country Holidays Inn & Suites — receipt no :chis-dl785687 fraud [Resolved]

 S.K.Rathi on Aug 27, 2019
I am buy country holiday package 40k 18 May'19. Sales person Mohit Saini told me if you not interested please cancel this within 7 day and your Card payment reverse. After family discussion my family not allow for holiday package. So request you to please reverse my 40k payment. I am continue call to Mohit Saini but he is not respond and reverse my payment. I have filed this complain before 3 month but still payment not received. very pathetic service....
Complaint comments  Read comments [1]Complaint category Clubs, Bars, Restaurants

Country Holidays Inn & Suites — fraud by chris - misused, my, credit card false promises

 Ashujiya on Aug 26, 2019
Country holidays inn & suites, noida (Chis) invited me and my wife to lemeridian, gurgaon, on 11th august 2019 to collect gift vouchers. Please see the screenshot of sms for gift vouchers. Accordingly i and my wife with our two daughter visited there at around 8.00 pm to collect the same. When we reached there, ms. Sonali and mr. Deepak ([protected]) they made fool o[censored]s and made so many false commitments. And finally on the basis of their false commitments they convinced us to take 10 years of membership. And we were told by venue manager mr. Deepak ([protected]), that we have to only pay 15, 000...
Complaint comments  Read comments [1]Complaint category Travel Agents

Country Holidays Inn & Suites — membership sold with false promises

 Shefali.Agrawal on Aug 23, 2019
I was sold a membership at garden's galleria by one of their employee - prince.

I was told that they have tie-ups with hotels all around the world and in india and the hotels are hiltons, marriotts and other top hotel chains.

When i researched i found that this was a false claim. They hardly have tie-ups with the top hotel chains and certainly not for good tourist destinations. I tried booking a holiday to maldives and found that they have no property listing for maldives (I was specifically told they have it, at the time of selling the membership). I checked for other...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Country Holidays Inn & Suites — voucher not redeeming [Resolved]

 Lalit Phore on Aug 20, 2019
One day i got a call from country holiday inn and suits they told me that i am selected in lucky draw and called me in piccadilly, janak puri, delhi. Also promises to give me vouchers for movies, holidays and vibes saloon.

Then i went to there place they explained me everything but i dont like there plans and said no to them after knowing the price of package that is more than 3l. Then i asked them to give me voucher after wasting my 1 hr they give me photo copy of voucher and told me to redeem by emailing them on [protected]@countryholidaysinnsuites.com. I sent that voucher on the given...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Holidays Inn & Suites — not reverse my interest amount from chis after commitment [Resolved]

 Kamal Kurdia on Aug 19, 2019
As earlier my complaint as per my subject mr. Rahul told me to mark this complaint as resolved and committed to reverse my said amount asap.in my previous complaint against country holidays inn & suits called as chis mr. Rahul who is customer care head didn't fulfill his commitment to revert my rs. 1000/- of emi interest against 10 years membership of chis.

I am again open my query from chis.

Regards
Kamal kurdia
W/o ranjana narania
[protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Holidays Inn & Suites — unfair trade practice by chris and now refusing to refund the membership fee and forcing to us continue with the membership without our will.

 sanj21 on Aug 18, 2019
I am really disappointed and frustrated with the pathetic service from chis. I bought a 10 year membership, which they explained terming as “ownership” after paying a part payment of inr 55000 at dwarka branch on 07 oct, 2018.

The whole package sounded good with 7 days domestic/international holiday for couple and my son who was about to turn 18. We (I and my husband) were explained that the stay will cover free breakfast and other two meals on very economical (At least 40-50% discount) cost. We were also given a free holiday voucher for 2 nights and 3 days for three o[censored]s with...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Holidays Inn & Suites — false membership commitments and fraud

 ravikant aggarwal on Aug 18, 2019
Country holiday inn and suits commitments so many offers. But this is totally fraud. We took membership 1 lac for 10 years with offer of 4n/5d goa trip with flight tickets to and fro for we family members. But after taking amount they denied for this offer.
Second annual maintenance charges amc not declared during explanation. Used very high sound speakers to distract and very clever representatives. With in few minutes they taken sign on stamp duty with very small terms and conditions. Be careful.

We requested so many times from day one by phone and email to take this membership...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Holidays Inn & Suites — not refunding amount as promised [Resolved]

 vishal.sidhwani on Aug 18, 2019
Fraud chis. I got a call from chis in which they told me that they are just calling for providing vouchers not for a membership. When i visited there a person named ashish has made false commitments and told me that they are from country inn group which they are not i asked him to provide me terms and conditions which he denied and said there are not any he promised that they have tie ups with marriot and hyatt everywhere in the world and also promised that they will give rci and dae membership complementary and took a payment of 1, 40, 000 from me next day there customer care called ne for the...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Country Holidays Inn & Suites — no response from country holidays inn & suites don't be fool my purchase chis products, failure in their poor services, never trust plsssssss

 anjushobari on Aug 14, 2019
No Response from Country Holidays.

Want to return my money back...

Myself deepak sharma & anju sharma (Wife) has purchased country holiday inn & suites membership chisbh773927 in 80000/-. 31-mar-2018.
We have paid all amounts during inception by mutually agreed terms & condition that we can utilize all 6 nights with 6 family /1night each.

It's totally failure of commitment by chis representative.
I have taken this membership for entertaining & refreshing in holidays but the scene is reverse as i totally depressed by calling /following the...
Complaint comments  Read comments Complaint category Travel Agents

Country Holidays Inn & Suites — issues while booking a room

 Manju Khan on Aug 14, 2019
I am a member of country holidays inn & suites and my membership no. Is chisph772322, which i took in the year 2017 for 10 years by providing my whole family details (At that time my kids are aged 11 and 6 respectively). While taking the membership, i was promised that i will be provided a family suite which can accommodate my whole family (Myself, spouse and 2 kids). When i received the membership details, it was informed in the document that i am allowed to have a room with 2 adults + 2 kids of less than 6 years old. As the conditions specified in the membership card are different from what promised...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Holidays Inn & Suites — country holidays inn & suites unfair trade practices, fake commitments, lie, fraud

 MKanwar117 on Aug 13, 2019
Country holidays inn & suites, noida (Chis) invited me and my wife to saket select city mall shop# 32 on 3rdaug 2019 to collect free - gift vouchers. Please see the pdf for gift vouchers (Which they sent from the personal email o[censored]nknown person). Accordingly, i and my wife visited there at around 1.00 pm to collect the same. When we went there, they convinced us to take 45 minutes presentation for taking membership package which has lots of facilities as verbally promised/committed by their representative mr. Jatin (Mobile: [protected]) & rehan (Mobile: [protected]). I said i don’t have enough...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Holidays Inn & Suites — membership cancellation and refund - fraud and scam

 sehgal10 on Aug 11, 2019
I amanpreet singh sehgal membership number chispt773029, purchased a package worth rs. 70, 000 from ‘country holidays inn & suits’ also referred as ‘chis’ on 29 dec 2017.in which the company offered 42 nights and complimentary 5 nights package. During the presentation me and my wife were shown 4-5 star hotels and properties but during booking only 2-3 star hotels are being shown. Immediately after this, i asked for a refund on 17 jan 2018 but they denied and on verbal communication they lured me to not cancel the subscription and to try their premium service for once.
So i tried...
Complaint comments  Read comments Complaint category Travel & Vacations

Country Holidays Inn & Suites — fraud company trap consumers for their no value for money packages and impose their fake agreement on you

 Aman Raj Saxena on Aug 7, 2019
We visited holiday inn mayur vihar on 20th july 2019 and were framed to buy their package for 85000 for which we get nothing except 35 night stay that too is not sure.

Let's all unite against this fraud activity and drag them to courts as i will file pil against it and will take help of media friends also.

When asked to the staff while buying whether they are country inn carlson group and selling package staff nodded his head to make us believe the same also as we were sitting in the same property staff made sure to make you believe that they are holiday inn country...
Complaint comments  Read comments Complaint category Unauthorized charges

Country Holidays Inn & Suites — no response from the branch employees after taking membership [Resolved]

 gautam267 on Aug 7, 2019
I have recently taken a membership 3 days back from saket branch office in delhi but after paying the whole amount to them everyone has vanished off. The branch manager rajesh as well as the sales person abdul both their numbers are switched off and they are not replying on messages and mails. They are not confirming my booking of 1 complimentary night which was committed by them. Also i have not got the welcome call till now. This is really pathetic how a reputed company is behaving.
Membership id - chs777771...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Country Holidays Inn & Suites — fraud and mis selling [Resolved]

 gopi saini on Aug 4, 2019
Chis is fraud company they have not provide service after receiving payment. I have taken membership for 10 year (Chis775102), but they are not confirming any booking since
Last one month they told me that no availability in the hotal. I have received a voucher from chis for 2 nights/3 days for any where in india (Same as printed on voucher) but
They told you can use it only shimla, jimcorbet, jaipur only.
Company is fail to provide hotel booking in roaseate house, lemon tree. Chis person replied me on email that said hotel not available for regular member they provides these...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

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