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Country Holidays Inn & Suites Complaints & Reviews

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Updated: Oct 11, 2025
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Country Holidays Inn & Suites reviews & complaints(725)

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Respected Sir/Madam,

I am filing this complaint against Country Inn Holidays (also known as Country Inn Travels) for committing travel fraud and misleading me with false promises regarding a domestic travel package.

I purchased a travel package worth approximately ₹90, 000, which was marketed as providing 30 days of stay and free travel vouchers for domestic destinations. The company representatives promised flexible...
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Ronda Light
Jun 30, 2025
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Customer service

Address: Wilson, NC

I left a container of brownies, at the front desk, for the customer in room four eleven at the wilson north carolina campus. I was not told by the front desk person that they could not keep food behind the front desk. The person behind the front desk contacted the inhabitants of rome four eleven or attempted to. However they were not there. she failed to leave a message to let them know that the package was there. Had I been told that food...
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I
ishantech007
from Delhi, Delhi
Oct 10, 2024
Mar 11, 2025
This thread was updated on Mar 11, 2025
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I have been cheated again by Chis

There customer support and sales support is very poor (I don't know that they are bad or they asked to behave like fools). Initially I have paid 1.5 to them and recently again I have paid my 3 AMCs dues out of 5 AMCs amounted 40000Rs in july 2024, there sales representative promised that pay only for 3 AMCs rest you can pay in 2029 and 2030 (extension years) (this conversation is in written in email). Now when I am asking them for reservation...
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Seemant Rawat
Sep 5, 2024
Mar 6, 2025
This thread was updated on Mar 6, 2025
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repeated frauds... zero service.. zero customership... cheaters

Address: plot P1 Block B flat 612 deepganga apartment

Hi,
My name is Seemant Rawat. Membership ID- CHISLD773905.
This company is a total fraud. We have taken membership in 2018 for 10 years. Because of their fraud we have discontinued.
Again, they have approached us with false promise in 2021 and fooled us tsking overall 85 k for next five year of services since 2021.

Surprisingly we did not get as single day facility since 2021 as every time they denied...
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Priyannt
from Delhi, Delhi
Jul 18, 2024
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Paid 2.5 lac and didn't receive service of even 12 k

Address: Noida

The company and staff is totally fraud. They are making fool of people by promising fake commitment to provide service. Even after investing huge amount they are still demanding amc of that year even didn't provide the service of already paid 4 year amc Want to sue in consumer court if any other member also going to file then please contact my email is : [protected]@gmail.com. we can file or plan to sue that fraud people & company together...
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Jay Tanwar
Jun 28, 2024
Aug 5, 2024
This thread was updated on Aug 5, 2024
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Huge delay in returning booking amount

Address: Gurgaon

Hi,

I had booked 2 rooms at Country Inn Bhimtal on 9th June for 27th - 29th June 2024.
Unfortunately due to family mishap, we had to cancel the booking. The booking cancellation was initiated on 19th June, all details were shared and CHIS confirmed 100% refund.

However, we've not received the refund even after 10 days.

CHIS says that the Company Policy is to refund amount in 45 working...
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Subhash Pandey1
from Lucknow, Uttar Pradesh
May 16, 2024
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No Service after taking membership and AMC Charges

Address: Noida

CHIS is 100% Fraud co. they take 1 Lakh for membership and approx 10K for AMC but if you ask the booking they have 100% occupancy.

On the name of membership they are doing the Fraud.

There are employees work like theft and try how much money collect in which form.

Even they do not provide a single booking after taking the money....
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Varsha D Sharma
from Ajmer, Rajasthan
Apr 30, 2024
Apr 30, 2024
This thread was updated on Apr 30, 2024
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Resolution Required Regarding false promises by Country Holiday Inn Membership

I am writing to express my deep dissatisfaction and frustration with the services provided by Country Holiday Inn, specifically regarding my membership and booking experiences.

In 2018, I purchased a membership with Country Holiday Inn for which I paid 70000 INR + GST. Additionally, I have paid three times the Annual Maintenance Charges (AMC) as per the terms of the membership agreement.

Initially, the services...
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gauravarora004
Apr 10, 2024
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Lost my hard earned money

Address: Noida

Dear CHIS team,

I am very disappointed that i have not been provided any good services at all which you guys promised. I have been mis sold this package with all the lies by your sales team.

They first took the payment and then gave the contract later so that was very clever move by sales team to trap us. Manipulating us with all the promises made and didn't even give enough time to read contract properly as...
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Sshashankgupta
Apr 4, 2024
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False and fake commitment

Address: Ground Floor , H-17, Block H, Sector 63, Noida, Uttar Pradesh 201301

Dear CHIS Team
I had used the service previously, but their service very bad.
Provided property was very bad (third class )
Membership ID CHISDLSA780120

Thanks Regards
Shashank Gupta
Mob:- [protected] / [protected]...
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Vipul.ddn
Dec 20, 2023
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Asking for dues

I have chosen this company because of his trust and royalty but every time at the time of booking they are raising issues regarding dues and every time giving offers to clear dues but at the time of booking and making payment there offer is over and asking for more payment also they are asking for payment which i have already done and they don't have even any data for this.
So fake so shameful for a company like this
Name -...
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shalendra_1982
Nov 21, 2022
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CHIS- Fraud Company Biggest SCAM in Tour And travels

Address: COUNTRY HOLIDAY INN&SUITES Pvt Ltd, OBS Tower , 3rd floor, A block, A-37 Sector 63 , Noida, Gautam Budh nagar, up 201301

Took a 5yr domestic/international plan from CHIS in 2019 with Member ship ID CHSIDLSA776987. Since starting faced issues with booking and I was taken 4 days Reservation during 2nd Wave of covid in Dec 21 . So he provide me the booking because nobody wants to travel these days But once i requested reservation in dec2022 from week1 to till week 3 any dates for 5 days reservation then he offered me 2 year extension plan and there represtative...
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Arunashu
Aug 3, 2021
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Poor service and false promise

Hi,

I paid for 5 yr domestic membership plan to this company on 30th Jan'21. Due to Corona, the sales person (Mr. Narayan) committed me to extend the membership and plan I would not be able to avail them due to current covid conditions, also he said if I would not be satisfied with the services of the company then I can take the refund of the money I paid after 15 k deduction. It is also mentioned on the company portal. Sales...
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Payal CHIS
from Delhi, Delhi
Feb 5, 2020
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cheated by sales person dhananjay

Address: 201009

I took chis membership from dhananjay and shifali (His wife). They both actually played a role of bunty and bublee in my life.
Dhananjay and shaifali gave us lot of commitments at the time of taking membership. First three complementary holidays was good but when it's time to avail actual membership nights the reservation team started troubling us. Same time i didn't see any support fom dhananjay. Such circumstances forced me to file...
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rohit1020
from Delhi, Delhi
Nov 1, 2019
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country holidays inn & suites - making false promises and doing fraud

Address: New Delhi, Delhi, 110018

I m writing about the disappointments we have witnessed from chis (Country holiday inn & suites). The company gave us false promises when we purchased their membership. But when i tried to use them, they denied for most of the things committed at the time of payment. They take customer's money in advance and promise to provide a hotel room whenever needed in certain places in the world. I paid 1.5 lakh for 10 years. This company promise us...
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Monugupta123
from Delhi, Delhi
Dec 31, 2018
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trap on the name of free voucher

Address: 201305

My CHIS id is CHISND775852
I have called many times for collection of free Boucher but I denied because of lack of time.
Yesterday I visited at there office after 3-4 calls of Ms. Simran
She promised me to provide some entry code and on phone but I didn't receive any till I reached there

They started there presentation without any code.
They don't give time to think they take my card for checking...
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Naveen Rathee
from Mumbai, Maharashtra
Oct 10, 2018
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fraud for booking

Address: Gurgaon, Haryana, 122001
Website: www.countryholidaysinnsuites.com

I have taken a package of 6d & 7n for 5 years, have paid the 60% of the payment for the same. They have promised me to utilise fst week and then basis on the feedback i can pay rest 40% of the amount. But now they are denying for it and not booking the hotels.in lieu of the same first they have told me due peak season the hotels are not available while the peask season starts for goa from november onwards however i have requested for oct...
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Gurwinderjit2018
from New Delhi, Delhi
Aug 12, 2018
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fraud, illicit and unlawful practices, refusing refund and forcing membership against our will

Address: New Delhi, Delhi
Website: www.countryholidaysinnsuites.com

My worst experience with a country holiday inn & suites (Chis), don’t confuse it with country inn.

The sweetness and gesture the sales team will show while selling their membership, you will be bound to fall into their trap and once your card is swipe, they will give you an agreement to sign stating that this is the written commitment of what we discussed showing the amount paid. They will not let you read the other conditions...
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ibhatia
from Noida, Uttar Pradesh
Jul 5, 2018
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fake promises and claims about the gift vouchers

Hi,

The country club guys made all false claims and promises about giving holiday voucher. Then they wasted an hour of our time, and gave a voucher which already had clauses as against promised. Nevertheless when i am trying to use it now (With all its untold constraints), they aren't responding to me at all. Not responding to my mail, chat or phone calls.
This is height of cheating openly.

I cannot...
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Sunandijha
from New Delhi, Delhi
Jun 3, 2018
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fraud alert

Address: New Delhi, Delhi
Website: countryholidaysinnsuites.com

I had taken membership in dec.2017, by paying rs. 1lakh for one year + 4 years, with a cash back of rs. 30k for air tickets.
I have applied several times for holidays giving min 60 days prior information, but am not able to get promised accommodation.
It's been six months (180 days) i applied for the refund of amount but i am yet to receive any response from the company. I have put 100's of email reminder's with no response.br...
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5 other people found this review helpful
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