Country Holidays Inn & Suites
Country Holidays Inn & Suites
Customer satisfaction rating: 61%
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323
COMPLAINTS
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Country Holidays Inn & Suites Customer Care

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Address
OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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5
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9

Phone:
Phone:
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7
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11

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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61%
Complaints
323
Pending
0
Resolved
195
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon Closed
Tue 10:00 am - 06:00 pm
Wed 10:00 am - 06:00 pm
Thu 10:00 am - 06:00 pm
Fri 10:00 am - 06:00 pm
Sat 10:00 am - 06:00 pm
Sun 10:00 am - 06:00 pm

Country Holidays Inn & Suites Complaints & Reviews

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Dear CHIS Team
Why won't you cancel my membership? your sales person lied to me that I have converted the emi for...
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Dear team my name Shashank Gupta.
I need to cancel my membership and want to refund my amount . I have not use any benefits yet.
I have to return all your vouchers given by you.
My membership number is CHISDLSA780120
Thanks Regards

Shashank Gupta
Mobile [protected]
Jul 16, 2021

Complaint Status

Country Holidays Inn & Suites customer support has been notified about the posted complaint.
Dear CHIS Team
Why won't you cancel my membership?your sales person lied to me that I have converted the emi for 24 months, whose chage will be only 12000/- And I adjust this 12000/-rupees in the membership.
Actual membership charge is[protected]=103000/- Narayan given me this membership in 103000/-
And tell me EMI converted and told me that you have received a call from your side bank .
Then I waiting for call from my bank side.
But I don't get the any call my bank side after that I called itself to my bank and know it that no any EMI process for this particular transaction.
After that I itself proceed to convert EMI but Now Bank charged to me 23000/- for 24month .
So team I don't want to continue this membership with this tpye falsh commitment so refunded my full amount.
I already talked with many persons (Neha Sharma customer care, Sales person Narayan singh & Sunil Sharma and Branch Manager Dhananjay Mishra.
They all only forcing me that we not cancel this membership.you have to continue.

Thanks Regards
Shashank Gupta
Dear CHIS Team
Why won't you cancel my membership?your sales person lied to me that I have converted the emi for 24 months, whose chage will be only 12000/- And I adjust this 12000/-rupees in the membership.
Actual membership charge is[protected]=103000/- Narayan given me this membership in 103000/-
And tell me EMI converted and told me that you have received a call from your side bank .
Then I waiting for call from my bank side.
But I don't get the any call my bank side after that I called itself to my bank and know it that no any EMI process for this particular transaction.
After that I itself proceed to convert EMI but Now Bank charged to me 23000/- for 24month .
So team I don't want to continue this membership with this tpye fake commitment so refunded my full amount.
I already talked with many persons (Neha Sharma customer care, Sales person Narayan singh & Sunil Sharma and Branch Manager Dhananjay Mishra.
They all only forcing me that we not cancel this membership.you have to continue.

Thanks Regards
Shashank Gupta
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    [Resolved]

    This is absolutely disgusting and appalling, ever since I took the membership I have struggled with each query/ booking.

    Either the dates are not there or your contract is expired, why were those big heavy fake promises made at the time of purchase.
    Jul 16, 2021
    Complaint marked as Resolved 
    Jul 15, 2021

    Complaint Status

    Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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      Hi,

      First of all, talking about the justified reason, I am talking about the cancellation on grounds of DENIAL...
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      I purchased their holiday membership in jan 2020 by investing 1.5 lac rupees and could not avail the holiday due to pandemic. Now the co. Is closed no one is picking up the call. The hotels they are showing in their website are denying any tie up with such company. Please beware of these fraudesters.
      Bharat sharma
      delhi
      Jul 06, 2021

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        Me and my wife were lured into their false promises, in dec 2019

        They will first invite you in the name of...
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        I purchased 10 yr package on Nov 2018 and I paid 125000 after that the services of this company are very poor no response...
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        As promised refunding my booking amount of 75000, since February 2019, still no action has happened till today. My registration number is CHISGND778664.otherwise I am left with only legal option
        Jun 21, 2021

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          Hi sir, I purchased membership in Jhansi . I paid 90000 for purchasing that in Dec 2019 by credit card. Your agent told they...
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          I have taken membership in 2018 in the name of Somnath CHISDLSA773436.
          I have sent many emails previously under the...
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          Dear sir,

          i am a member from country holidays inn&suites dubai branch. Membership id chwdsj772071. I have...
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          I was called to Taj Vivanta hotel in Dwarka New Delhi by CHIS on 26th Jan 2021. They told us about their membership program....
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          My name is Falguni Dutta ( Membership ID : CHISND773064 ). Me and my husband bought the 5 year membership plan of CHIS on...
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          I had my marriage planned during may 20-21, but due to the wedding restrictions and criticality due to corona, we are getting married with just 5 people. We have to cancel the venue due to this situation. Request to process refunds for the same.
          Apr 29, 2021

          Complaint Status

          Country Holidays Inn & Suites customer support has been notified about the posted complaint.
          Dear complainant..you have raised a complaint for a wrong company as we are Country Holidays Inn & Suites and not Country Inn Hotel where you must have made for venue booking for your marriage so request you to kindly resolve this particular consumer complaint for our company and raise it for the Country Inn hotel for which you originally wanted to raise a consumer complaint..your early action would be much appreciated..Many thanks
          Dear Complainant..you have raised a consumer complaint for a wrong company i.e we as Country Holidays Inn and Suites pvt ltd as you should have done for Country Inn in respect for your venue booking for your marriage so it is to be requested and appreciated if you could resolve this consumer complaint for our company and raise for the correct one i.e Country Inn Hotel..your early action would be much appreciated too..Many Thanks
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            I am Praveen Pandey, I bought the CHIS membership of INR 90000 on 4th April 2021
            but it's kind of forced because they...
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            ...S...O...S...

            Dear sir,
            I want to share my grief through this mail regarding CHIS service (Single...
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            Hi All,

            I am really frustrated and mentally harassed by Country Holiday Inn and Suites (CHIS). They called...
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            Hi All,

            I have taken CHIS membership in June 2019 on EMI (Costing me hefty INR 175000.00) thinking I will...
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            Sir,

            I request I am unable to continue membership, I is totally loss to me.

            IT IS NOT A PUNISHMENT,...
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            [Resolved]

            Dear sir,

            I have visited my first holiday but there are lots of issues in the hotel below are the list which not resolved by hotel staff.

            1.Washroom not clean there was some stuff like hair.

            2.Dustbin not cleaned, there in used pad. that's why washroom smell 😏.

            3. In the Almirah live cockroach which was not clean.

            4.Bad sheets was not clean and there was red patches which not clean by staff. i had called several times to reception but not reply 🙄

            5.Room service poor. no one assist after so many calls,

            6.Cup and spoon not cleaned.

            I request you please cancel my membership CHIS779060 ASAP.
            Apr 16, 2021
            Complaint marked as Resolved 
            resolved
            Feb 22, 2021

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            Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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