Cholamandalam — agreement no : xvfpdpi[protected] — issue with dharmapuri branch

Address:

mookkana halli, makkanur(post), Dharmapuri, Tamil Nadu, 636803

Hi team,

This is manivel thangavel regarding vehicle loan issue and miss behaving chola bank team (Dharmapuri). My mother (Ms. Jaya. T) is a customer of this agreement (Xvfpdpi[protected]). We took the loan for vehicle and paid all the dues without any delay till dec 2019. unfortunately last 3 emi (3 emi pending) not able to pay with certain issue apology for same. Chola team came and took my vehicle. I agreed all are my mistake and paid all the pending dues by[protected] with rs.49000.
While seize the vehicle, chola team (Dharmapuri branch) came and took all properties of vehicle document what were kept inside the vehicle (Vehicle cover, tow, original book[rc] and insurance). I'm not getting any proper response from the branch if i ask anything in the branch. They are telling meet manager to get the approval. I tried many times to meet manager but he's not available in the branch and not get any approval. The bank people not even responding anything.
They are not even giving clearance statement letter after paid the pending due also. No one responding properly in the branch.
I paid all the pending dues and committed to pay future dues also without any delay. chola bank team not even responding and giving anything i asked many times. They are continuously blaming like 'we not taking anything except vehicle'.
We are very sure and we kept all the document inside of the vehicle only. i'm a genuine customer.

The branch people continuously blaming customers just seized the vehicle and took whatever along with vehicle. Meantime they should not giving back anything to customer. Some of the poor customer left the vehicle in the branch due to branch peoples misbehaving. The branch peoples doing lot of illegal actives with local agency. i got few more updates from the same branch they are continuously blaming lot of customers also.
I hope company take necessary action and give back vehicle with documents and other items.
For more information i shared all the payment statement and letter.

Thanks & regards,
Manivel thangavel
+91 - [protected]