Cholamandalam — Getting notices

My father Mr Omprakash Pandey took car loan from chola mandalam for 3 cars from which 2 cars cleared last 1 cars loan was pending from COVID our business got damaged fully because of COVID also still my father suffering from COVID . I urged and requested to chola manager( Sagar) in branch pcmc pune, to close my account by ots settlement but he refused by saying we will not do that .

And also we getting notices after every 3 months with date mentioned latest months. Kindly look into this and solve our problems immediately.
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