Cholamandalam Investment And Finance Company Ltd. — Car seized without any intimation

Address:	600001
Website:	www.cholamandalam.com

Hi team,

As a daily routine i (Hiteshwar chauhan) was going to my office (Hcl business services, noida) in my car (Swift ldi, colour - white, registration number - hr 51 aw 8969) around 11:00 am on 17th march 2016 and, then suddenly a car stopped in front of my car near sai mandir sec 71 noida.

Three people came out of the car and said that we are from cholamandalam and you have not submitted instalments of your loan.

I replied to them that yesterday itself, i.E., on 16th march, i talked to your collection executive (Om prakash) and i confirmed him that the payment (Two instalments of rs.16475.00 each) will be done before 29th march, 2016 and he said ok, but do not forget to submit the payment before 29th and i said i will submit before 29. So without intimation, how can you take my car. You should have informed me before, so that i can arrange the money and pay the outstanding instalments.

They didn't listen to me and forcefully snatched my car's key and then they physically harassed me and took me out of the car. They also took my phone.This is how they got my car.

After this incident, i talked to customer care of cholamandalam @[protected] and an executive said that this can only be resolved at our branch, whichever is near to you. I also talked to the field executive om prakash from whom i got payment reminder call and he also replied that i can not do anything. He gave me the number of his brm (Branch receivable manager) mr. Kohli. I talked to him and said how can you seize my car without any intimation. He said, i can not do anything now and you have to come tomorrow at our branch and can have the discussion, for now you go to your home.

So, on 18th march 2016 after visiting their noida branch i talked to kohli and he said that you have to pay approx rs.56, 150/ to release the car. (Rs.32, 950/- for two outstanding installments + rs.2, 385/- for other charges + rs.11, 565/- for late penalties and interest + rs.9, 250/- for seizure agent).

Company details:
Registered office:
Cholamandalam investment & finance company limited (Cifcl),
Dare house 1st floor, 2, nsc bose road,
Chennai 600-001
Cin : l65993tn1978plc007576.
Toll free[protected]
Tel: +[protected]
Fax: +[protected]


Resolution:-

1. I can pay them the whole outstanding amount except rs.9, 250/- which is for the seizure agent. Because, this should not have been done with me.

2. There should be penalty on the company for my defamation.


Please help me to resolve this issue as soon as possible.