Cholamandalam Investment & Finance Company Limited — complaint against refusal to provide noc for my car even after repayment of loan

Address:

110001

I purchased my vehicle (Maruti Eeco; Reg No. DL 3CCE 1382) in 2016 after getting a loan from Cholamandalam Investment and Finance Company Limited, Delhi, bearing Agmnt. No. XVFPDSN[protected].

I promptly made all the payments and cleared the loan (the last installment being made on[protected] for Rs. 2, 48, 500.) and now I want to obtain the clearance certificate (NOC) to that effect.

I personally visited your branch on two occasions and requested to provide me NOC in respect of my vehicle. They asked me to get the vehicle particulars from the Delhi Transport Department. I went to Delhi Transport Department and obtained the Vehicle Particulars (Attached in the email) and visited your Delhi Branch again on[protected]. To my shock and surprise, the concerned persons in your branch are not ready to provide me the NOC saying that the loan hypothecation information is not coming in the VAAHAN website! I told them that it's not because of any fault it is not showing in the VAAHAN web-page, but the Vehicle Particulars of the Delhi Transport Department clearly indicates it (hypothecation); and there is a proof of my complete payment in the records of Chola, which should be sufficient to give me the NOC. But, officials in your branch are not understanding.

I called your grievance redressal number[protected] and[protected] a couple of times. Every time they say that they would call me back. But I did not get any calls so far.