Cholamandalam — LAP

This is regarding foreclosure letter, i requested through email foreclorure letter and list of documents on 15th of this month through my registered email and i got reply on 21st of june and only they mentioned a number of ms/mrs leena and she did not taken any call when i again call then on 24th they said that you have to came in branch for request through hard copy and talked with me very unprofessional behaviour, . My 10 days are waste, now yesterday i visited and they need 1 month for this as per their words. Where is your policy to take this time, kindly send me this policy otherwise i go to sue against you all, at this pandamic everybody is working with online process but chola did not just harassed their customer
i need my both letter urgently otherwise take action against chola and their people with their behaviour
i have another loan with this loan account so required both foreclosure letter and list of property documents
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