Cholamandalam — Moratorium payment harassment

Address:

1 RAM MOHAN BERA LANE

Hi. I mr. Shelton george from kolkata, have an active 2 wheeler loan # xvfpkat0000593 with cholamandalam. I had on may 12th 2020 sent in a support ticket, email and text message (Attached) requesting for a moratorium due to the lockdown. I received a reply back and therefore did not pay for the same month. However, i am constantly receiving calls saying that i need to pay up since my may 2020 payment as not paid, is not being considered as moratorium.

I've never dealt with a company that keeps calling daily, even for payment reminders, they constantly call you from the day of availing a loan.

This has turned that serious for me to now receiving connection calls even too from the sales representative mr kaustav samanta from hero vinline topsia rd.

I am now also being contacted via watsapp to pay up by some mr. Manoj kumar shaw ph #[protected].

Please let me know if this is something legal for them to do, as per the law i should be allowed moratorium too, as its just for a month which i could not afford but all rest payments are all made on time. Please help!
Thank you.