Cholamandalam MS General Insurance Complaints & Reviews

I have been keep following up for the insurance (cashless\ reimbursement) for the subjected policy number from day 1 when my father got hospitalized and I haven’t got any response from the insurance team still now.

Since the hospitalization expenses increases day by day and haven’t heard anything of the cashless process from the insurance person, I was forced to the situation to discharge my father as I could not able to bare the hospitalization expenses which turns to his Death now.

Now, I have applied for reimbursement with the above claim number. After following more than 100+ days and several email follow-ups, the claim has been approved last month but still the amount is not disputed.
Request you to look into this issue.

Claim not settled since 2 months.
: Archna Mehta - claim - Covid positive - policy no. 2893/19082126/000/00

I have been trying to raise a claim intimation about my car accident from the date of accident which is on 13th Jul and unable to raise it netiher through their IVR system or Customer Care or Website.

The call wait time to reach to a customer care officer says 8 minutes and it never goes to to a customer care officer at all

I Regrated to write you that whatever observation mentioned by you that insured is suffering from Diabetes since 2 years which is totally false and fabricated, I never manipulate/hide any information regarding Diabetes while proposing of Insurance, primarily it was proposed for Health Insurance by me in the month of September-2019

Please note that the insured has submitted the claim of actual/true bills which was hard-earned money, could not be left without justification.

Hello Concerned Person,
I am Vinod Shah and my father in law Named : Mr. Sudhakar Bhaleroa was admitted on 1-07-21 Under the observation Of Dr Chirag Patel at Shalby Multi specialist hospital in (Naroda ) Ahmedabad having Policy Number: 2876/00100862/000001/000/00. Membership Number : A6403350A, Claim Number [protected] And Claim Ref. 253496.
Although having a channel Hospital they refuse to give cashless facility and and they consider this as a Pre-existing disease and the Doctor Team Clear the doubt by issue the letter that the patient suffer from Appetite & Acute liver injury to Cholamandalam MS General Insurance and the disease is not Pre-existing one then also they are disapproving the claim. And when i request to arrange a meeting with Doctor and Concerned person of cholamandalam they denied for that too.

So its my Request you to help us in this ...

Regards
vinod shah
[protected]

Re: | SR #5883159 | 5945145

Today I contact Mr. shashikant Yadav, and he said I continue forwarded your all bills for payout old 9412/- amount and latest payout bill but CHOLA MS HEAD OFFICE not release your payout amount..

Not solve from Shashikant yadav ji my payout commission 9412/- related query and he said already me yours all payout related Bill's forward but HO not release payout..

And not solved my query so I mailed CUSTOMER CARE but customer care ask branch manager, i don't understand Branch manager said I already submitted Bill in HO so customer Care why do not contact to Head office...

Very worst service of customer care i only continue mail and call but not only your person contact me regarding this..

So only last option at me if complaint in police chola Ms company regarding fraud and cheater only do the work from agent but that time give payout don't give...

21/06/2021 Monday, I file police complaint and one complaint in IRDA regarding CHOLAMANDLAM FRAUD and CHEAT service..

Thanks and Regards,
Liladhar M Madye
No.[protected].
Alt [protected].

Partner code details
Code no:[protected].

References:1) CHOLA Membership No. A6326676A - RAJESH MISHRA
2) Certificate No. : 2876/00032543/00000/000/02
3) Chola MS Claim No. [protected]

Respected Sir/Madam,

I beg to state that I have been denied my COVID-19 claim of Rs. 1, 00, 047.00 by CHOLA MS Health Insurance (Copy Enclosed) for which I have been a member for the last four years. The expenditures includes medicines, HR-CT Chest Scan, RT-PCR Test, Pathology tests, equipment, Ambulance, every day doctor" & Nursing charges etc. as per doctor's advise and its prescriptions. The denial has been on account of :

"On perusal of the claim documents, it is observed that the member got admitted in the hospital for the treatment of Covid -19 and enclosed documents suggest all member vitals are stable and as per MOHFW guidelines member does not require hospitalization and treatment can be done under Home quarantine".

Sir, I have been a member of the Chola MS Health Insurance policy for the last four years and never claimed any amount since then.

Sir, I lost my job in COVID and am still struggling to find a source of income to run my family.

During the second wave of COVID April- May 2021, I became infected & a victim of COVID disease and incurred heavy expenses for my treatment under the Medanta Hospital run COVID center at Gurgaon.

It is to be noted that I have taken the Chola MS Health Policy for my health not for keeping this policy in the file. When there is a threat to my Health, this policy should work for me.

Sir, as you are aware that almost all the hospitals and medical establishments did not have places to treat COVID patients. The patients were treated underneath the trees, on the roads, on the trucks, isolation centers & vehicles wherever they found convenient. The situation remained the same for me in the above case. Hence, I was given Medanta run COVID center as vacancy bar was prevailing due to emergency & critical patients in the hospital in April-May 2021(Second Wave of Covid).

Sir, I request your intervention to conclude my policy claim positively under my grim financial conditions, I am going through.

Thanks & regards,

Yours sincerely,

Rajesh Mishra

I took an insurance policy on 16 September 2020 with number 2876/00085259/000005/000/00. One of the person in this policy named ARIFA PA (A6217139V) consulted Neurosurgeon Dr. Jacob Chacko in Rajagiri Hospital, Chunangamveli on 02 January 2021 as the person suffered from severe headache and Dizziness. After the inspection ARIFA PA got admitted for 4 days till 05 January 2021 for further check up. scanning and observation. Later Dr. Jacob Chacko finds out that ARIFA PA have Mental illness and suggested to consult a psychiatrist. On that basis ARIFA PA discharged from Rajagiri Hospital. I submitted the bill from Rajagiri Hospital for Reimbursement to Chola MS but it got rejected by saying that the Mental Illness is not covered in the policy. Later ARIFA PA consulted psychiatrist Dr. Rajendraprasad in NAIR HOSPITAL in kundannoor and admitted for 7 days. Again I submitted the hospital bills to Chola MS for reimbursement as I realised that Mental Illness is covered in the policy. But my application rejected again by Chola MS with the same reason. I need a proper explanation for why my reimbursement application rejected twice. Also requesting you to approve both of my reimbursement applications as soon as possible.

Hi I Chola MS General Insurance Private Limited in my policy number is[protected]

Open policy date is 21|/09/2020 to 20/09/2021 midnight 12 pm
paid amount 1600 iPad company and open my policy but the time my accident and I read complain and my claim number is completely processor but that time this company is very harassment and not give information me so I call anytime many time but company only forward...

Hi I Chola MS General Insurance Private Limited in my policy number is[protected] paid amount 1600 iPad company and open my policy but the time my accident and I read complain and my claim number is completely processor but that time this company is very harassment and not give information me so I call anytime many time but company only forward any other number so so I that time very hard probably so my vehicle number is is MH 23 av1230

My claim no is [protected] I call company and give information My accident information and my damaged vehicle statement so company give employee number bade district ka but this agent is very I will language use and he asked I'm not clam password because you is second owner and claim is first owner so I complete you information company that X claim so I asked company I endorsement not give but my insurance is Ganesh Baburao pandhare name so this company employs asked no problem you completely document send me in in claim name is Ganesh Baburao pandhare so I complain are in Tu Main he asked no problem but that time is complain only online and claim number is not set settlement because this claim is first owner and I am is second owner so please give information and complaint the MS Chola Insurance company is very e bad impression and not satisfaction customer so please I request you you give me my insurance policy benefits

regarding
GovindaSahaDev thode
Mo [protected]
[protected]@gmail.com

Sir, I have submitted all the documents in your Office but Claims are not being given.When I call your insurance officer, you are being given a date on a date.This claim is of 10th January 2020 but the claim has not been settled yet.
My Claim No:-[protected]
My Vehicle No:-BR32GA8174
My Name :-LAL BABU RAY
My Mob No:-[protected] and [protected]
So, pls Settle my Claim

My re-open claim id 5696136, dated 01/03/2021 named PRAVINBHAI DHANJIBHAI MANGUKIA, with CHOLAMS health insurance, my claimed ₹5299 &passes credited only ₹2649, I many requested to company by toll free no., emails, branch office also, results not found end of process payment till now,

Dear Sir,
My wife 'Priti Dokania' has gone a medical surgery of Eye in the month of November 2020 and total expenditure was Rs, 61, 172/-
Company has rejected the claim saying the the symptoms was existing prior the policy was taken.
I have taken the policy through Bank of Baroda and was continuously from last four year. The policy details are given below:-
My insurance policy is in continuation from 2017 and below are the details.
Bank of Baroda Account Number [protected]
2017 policy no.[protected]National Insurance Company Limited
2018 policy no.[protected]National Insurance Company Limited
2019 policy no. 2876/00034175/000004/000/00-Cholamandalam MS General Insurance Company Limited
2020 policy no. 2876/00034175/000004/000/01-Cholamandalam MS General Insurance Company Limited
Kindly pursue for my claim.
Thanking you
Swarup Kumar Dokania

I dont get the insurance card yet now.i renew the insurance in december 28. Even now i dont get the card or policy copy . I contact the company staff with my complaint. He don't response to my complaints.

I Smt. BABY VISHWANATH CHAUDHARI, kindly writing this application regarding claim no-[protected] related to my stolen vehicle MH-15 BJ-8555, which is being settled on 10-september-2020 without my consent. But as it is settled, till date I had not received my claim amount.
So I kindly request you to deposit the settled amount by ECS to my saving account only, or if you are issuing the cheque, it’s my humble request to you that please handover the cheque to me only not even to my Advocate also. I agree to complete all further formalities related to claim in front of advocate or Honorable judge in court.

contact details - +91-[protected]

I have a policy from u r side on sept date is approx 21/22 which policy whatsApp me from uma (u r marketing exe) in my policy my name is wrong so i instantly inform to uma. After 5/7 days i follow-up for my right name policy but uma us lying me they can't do anything after this uma getting maternity leave and giving my case to tamanna she is double lying executive she was told me i will correct it with in 10 days but after 10 days result will be zero. Then after another time i follow tamanna then she told me after one month u r policy will be corret. Upto to my policy is no correction today I have completed approx one month.
So think about u r company and employee how much lying talk with customer. I shocked about it. Tamanna do not collect my call since today noon. So pls close u r business. And dont suffering customer. It's going wrong message to custilomer for u r side.
Biren contractor
Baroda
Have purchase policy from bank of baroda dandia bazar branch
Do needful
Otherwise as u wish

Sir/ Madam,
I M.Mahesh Babu, s/o M.Jaya Prakash raising this complaint on behalf of my mother Smt. M .G. Venkata Lakshmi, w/o M.Jaya Prakash aged 59 years on whose name our car registered. I have renewed our car insurance with Cholamandalam MS General Insurance branch located at Tenali, Andhra Pradesh through online by paying an amount of Rs.8550/- on
[protected]. Our car is a new one bought on[protected]. The above said amount...

Offter Befoor 30 days back my bike accident by the two weelar at the night by bike dameged and krachece
D.anil
D/o D.thimmappa
Chintharla palli
Settur m
Ananthapur dist
Andrapradesh 515767
Sbi bank
Card num [protected].

Sir
here i have contact the coustmar service regarding the cliam yesterday of
Date[protected]
there they responce is not good and my two wheeler is in showroom that they told to contact to the insurence company but no responce from them even today i have spoke to them no responce ...anyhow i dont want to take the policy from now and i dont need any suggestions from ur insurance copmany of chola ms

Thanks for your good responce

Dear sir
I have complaining about my Bolero maxi truck plus is lost on[protected]
My insurance company is chola ms general Insurance and I claim on my Insurance and I write the FIR on MADHUBANi police station Now till my
Bolero maxi truck plus is not meet and my claiming process is very very slowly Now a day my Bolero maxi truck plus is lost four months ago.chola ms
general Insurance is not searching my Bolero maxi truck plus and also claiming process is very slowly.so My Claim Process should be proceeded as soon as possible.
My policy no:[protected]
My Vechile no:-BR32GA8174
My Case no:-09/20
My Mob:-[protected]