HDFC ERGO General Insurance Complaints & Reviews

Recently i visited Hdfc ergo website to check the details to purchase a policy, For some reasons i cannt go further to choose or buy for now.

i am continuously getting call from customer care for two days, to one person i requested to mark not interested.

He spoke very rude and asking why for time pass you visiting website such kind of questions.

If i visited website i must buy policy?
Why...

My HDFC property and buyer insurance loan was opened falsely by saying that these are mandatory. I have been after these HDFC ergo gurgaon people for almost 2 months and they are not closing the property loan insurance account ipf No:[protected].

after 18 emails which you can see below they still don't reply and do anything.
I have paid 3 emi's against these Home and buyur insurance loan...

Be aware of Purchase CPA Policy in HDFC ergo., they're try to cheating innocent and unawares peoples of INDIA.

HDFC Itself don't know about CPA Policies.. without any knowledge of CPA they just Selling CPA policies together with motor policy to Loot Money from innocent Peoples in India

when claim arises they're find the way to escape that CPA claims.. It's very harmful to the sad demise faced Families, HDFC...

I am writing to formally file a complaint against HDFC ERGO regarding an issue with my insurance policy. I made the payment on March 20, but my policy was not activated despite the payment. Earlier, HDFC ERGO had charged me twice for the same policy. I requested a refund for one of the payments, which I did three months ago. Now, after three months, HDFC ERGO has canceled my policy, citing my refund request as the reason. This is unfair,...

Claim No - C[protected]
I purchased an HDFC Ergo insurance policy through Insurance Dekho on September 27, 2024, which became effective from October 1, 2024. Since it was a second-hand car, I was unaware of the correct NCB percentage. Ownership was also being transferred on the policy. I opted for a 50% NCB as I was unsure about it. On Insurance Dekho, only two options were available — whether a claim had been made in the previous year or not. If "Yes," NCB was zero, and if "No," the user could select the percentage themselves. However, there was no option to specify that ownership was being transferred.

On October 20, my car met with an accident. I used HDFC’s towing service to send the car to the service center and intimated the claim on October 21. After the claim survey, on October 11, I called the claim manager, Mr. Prashant Solanki, who informed me that the claim was approved and I would receive the total loss amount of my car. When I requested that the claim not be processed as a total loss, he insisted it would be. Later, on October 13, I called the surveyor, who confirmed that I would receive Rs. 416, 822 (my IDV was Rs. 417, 822).

However, on November 18, when I contacted the claim manager again, he changed his statement, saying only 50% of the IDV amount would be paid. When I reached out to the Insurance Dekho team, they initially stated that 80% would be paid but later also changed their statement. I then filed a grievance via email on November 19, pointing out that the policy terms mentioned that HDFC would inform me via mail or letter if there were any discrepancies related to NCB. On November 23, the team responded, claiming they had sent a letter on October 19 and provided a tracking ID: AWB/POD No: RM[protected]IN. Upon checking, I found the letter was booked on October 22 — after my claim had already been filed.

Following this, I escalated the matter to the Head Grievance Team and IRDAI. During this period, HDFC team members repeatedly asked for more time. Meanwhile, I received a call from the claim manager who mocked my claim and later sent a rejection letter. When contacted again, they cited a "break" in my policy as the reason for rejection, but after three days, they admitted there was no policy break. Eventually, the Head Grievance Team also approved only 50% of the claim.

I argued that the letter was sent late and was never received. Despite this, I was willing to pay the NCB recovery amount, but the team refused. HDFC Ergo violated IRDAI rules and failed to adhere to their own terms and conditions. They continuously changed statements, causing mental harassment and pressuring me to accept the 50% settlement by stating that the claim would be canceled if not accepted within seven days.

Policy no[protected]
Claim no C[protected]
Representative name Pramod Patil

This person is not responding to calls and talking rudely with customer.

Its been 30 days since my vehicle is repaired and till date payment is not received to me.
Its worst experience from hdfc ergo insurance.
Sorry but I am unsatisfied,
Please take action against the representative of yours,...

Dear sir,
Hdfcergo insurance company my mediclaim not approved after discharge verification also done and given writing to later for issue, but it is no given solution...
Regards,
Samir ghanchi
[protected]

Customersupport.hdfcergo.com
Rude Agent-File lawsuit against HDFC Unprofessional behaviour

Policy number[protected]

This is to inform you that your representative from HDFC ergo insurance has spoken very rudely to us, his name is Aashish Desai-[protected], when i told him not to speak rudely, he said he will ensure he does not get our claim settled. He spoke to my husband very rudely and said that do not tell me what i need to do. We have paid insurance amount on time. Accident happened on 31st July and till today the garage person who is working with Aashish has not given the honda city 2009 estimate, when we call he says that he will submit the estimate today, n he is saying this since 10 days, so to remove an alternate solution we called Ashish but he said aap mujhe ulta kyun bata rahe ho- this is the sentence he used, car owner Imran who is my husband was very polite to him but he was rude, i told him that u can talk politely he got angry and spoke to me very rudely and said main tumhara paisa nai nikalwayunga ab, he has given this dhamki, now i am going to take this to the higher department and will also file a case against your company HDFC ergo insurance for mental harassement for keeping us on hold for so many days and then talking rudely. We are in major loss and need our claim to be settled asap and only need one honda estimate but the garage person and Aashish are friends and system is down they said and not doing our work.. It is my humble request that if within 24 hrs you do not get my claim settled/ get it moving ahead, , i will file a FIR with police station as well and file a case against HDFC ergo insurance

It has been more than month but still my claim is under process due to mistake done by HDFC ERGO surveyor as he asked Garve Bajaj to generate bill on customers name which he clearly mentioned in the mail that it was his mistake.
I have already filed complaint against HDFC ERGO at NCH
I am sharing the DOCKET No. 5715428

In accident my card damage from front and back

Company only Giving front bumper, left fender, front grill and fog lamp.

Rest of Items refusing,

My radiator assembly in Engines inner part and it was damage due to accident
and backside bumper also damaged in backside car Hit

form ore than 7-8 years i Took insurances form companies and now when in accident, Companies behavior like this

Its so unethical and irritating

Instead of these companies i think its always better to took insurance from online companies which is more less than 60-70 percent

its so bad and disappointing for me

if parts are physical loss its your responsibility to fulfill loss,

Hi, Rohit this side, my car Number is DL9CAW8152, i buy HDFC ERGO General insurance from Maruti Magic Auto Delhi. when i claim for my car damage than HDFC ERGO surveyor Arun Vats not claiming for my car damage, please solve this issue as soon as possible,

Hi, Rohit this side, i buy HDFC ERGO General insurance from Maruti Magic Auto . when i claim for my car damage than Hdfc ergo surveyor Arun Vats not claiming for my car damage, please solve this issue as soon as possible,

Dear Team
I am aishwarya behre. pan number is CEOPB9562A. My Agency in HDFC ERGO GENERAL INSURANCE once my agency is year 2019. i have already all documents are summit ted in hdfc ergo insurance company. So kindly remove my pan in IRDAI/ENVOY portal.

Kindly Request pan remove in both portal as soon as possible

Thanks Regards
Aishwarya behre
[protected]

FROM:

T.S.V. Subbara Rao
Senior Citizen
Flat No. 402, GRMC Fortune Towers,
Near Life Spring Hospital, Jawahar Nagar,
Moulaali, Secunderabad – 500040.
eMail: [protected]@gmail.com
Phone No. [protected] / [protected].

TO:
1) [protected]@hdfcergo.com
2) [protected]@hdfcergo.com
3) [protected]@hdfcergo.com
4) [protected]@hdfcergo.com
5) [protected]@irdai.gov.inbr...

Hi,

This is Srikanth.SP from Hyderabad, Have taken the HDFC Ergo Insurance last year for my four wheeler with insurance policy Number# "[protected]". Now as the policy is nearing to the expiry dated 18th Dec'23, i requested for the refund said as per the policy and HDFC ergo requested for some information regarding vehicle and was sent. Inspite of taking every requested piece of information, now they are not responding...

Hi Everyone, i am writing this incident in regards to my HDFC Ergo motor vehicle insurance bearing policy number:[protected].
I made a claim intimation with Claim Reference Number: C[protected] for my motor vehicle on 30th October 2023, for which the vehicle survey was conducted on 31st October 2023 by the surveyor & all requisite claim documents were provided them on the same day. It's been more than 19 days that HDFC team has not yet provided me proper tracking update & claim approval. Whenever i connect with the customer care team they tell me that the claim is in process and provide me with service request number & ask me to wait for next 24 hours to get an update from them but yet i have not received any satisfactory update from them. When tracking the claim through their official webiste it is not showing proper updated status, i have attached screenshot of the same for ready reference. Also, i contacted the surveyor but he asked me to contact customer care team saying that he has not received any update from their approval team. I have been renewing & paying my motor vehicle insurance premiums since last 14 years & this is what i am going through when i make a claim for my vehicle. I want HDFC team to provide me quick resolution for my claim.

Purchased Optima Secure HDFC Ergo Health Insurance in 2021. It was through an agent and not sure if he was sitting out of Bombay, perhaps he was (I'm based out of Bangalore). I received the Insurance renewal reminders via SMS and email. To renew I went to their website and found that the amount they had put there was more than the premium amount I had paid for 2 years in 2021. Hence I my hesitation to renew as I wanted clarification on the amount with break up. I called their Customer Care 3-4 times, they sent emails with a break up for 1 year and 2 years, but without mentioning any discount in the break up. Now why is the discount amount important? Because on their website and as part of their sales tactic, they have something called a long-term discount of 7.5% if you pay premium for 2 years and 10% if you pay for 3 years. Now I had availed of this discount when I first bought this policy in 2021, which is now soon going to expire. I called their Grievance Redressal Officer, who then put me on to someone else after 24 hrs, who in turn has now put me on to some Case Manager in Jayanagar. And all this only because I wanted a break up of my premium so that I'm clear about the base premium, the discount amount and the GST amount. Their email in fact gave me a break up which stated tenor as 1 year for 42, 099/- which, after calling up I found that it's for 2 years. Now are customers supposed to blindly go with this and just pay up without getting any clarification? And the Grievance Redressal Officer doesn't answer calls, just texts I will call you in 5 mins, and then sends an SMS about reaching out to someone who of course says, not I, he. Isn't it ridiculous?

Dear Team
I have joined as an agent at HDFCERGO GIC 07/07/2020 resigned on September 2021 and I got NOC from HDFCERGO GIC.but my pan number not removed from IRDAI PAN LOOKUP portal..
Agent code ADI89200105
Pan no DLEPS9087M
Kindly remove my PAN from irdai panlookup portal

Thanks and regards
Shaik nayeem
[protected]

I have never worked with hdfc but there is a code showing active on irda portal.
I have contacted many time to my local branch also customer care but no one help me so that I am facing problem for getting job.
Please remove it within 7 working days on irda portal.
Name - sanat kumar patra
Pan no- CWTPP5210J
MOB. [protected]...

My claim is approved but payment not recevied waiting from more than 12 working days