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ICICI Lombard Complaints & Reviews

www.icicilombard.com

3.7

Updated: Oct 5, 2026

Complaints 1345

Resolved

958

Unresolved

387

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ICICI Lombard reviews & complaints(1345)

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Address: KAROL BAGH

Website: icicilombard

I was told in 3-4 days i will recieve health insurance renewal and after 1 month they are saying it can't be renewed i want my policy to be renewed at the earliest else i will raise a complaint to irdai ahead as i have all proofs of your team commitments to me ....

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Website: www.icicilombard.com/customer-support

Respected Sir/Madam,

I respectfully submit this complaint against **ICICI Lombard General Insurance Company Ltd.** concerning an unjustified and disproportionate increase in the renewal premium of my health insurance policy, coupled with the insurer's failure to provide a transparent, documented, and reasoned explanation despite repeated written and telephonic representations.

### 1. Policy Background
br...

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Address: New Delhi

IN THE HON’BLE CONSUMER DISPUTES REDRESSAL COMMISSION
COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019

Complainant:
Radha Krishan Mani Tripathi (Policyholder)
Policy No. [protected] – ICICI Lombard Elevate Plan

Respondent:
ICICI Lombard General Insurance Co. Ltd.

Complaint Statement
Respected Sir/Madam,

I, Radha Krishan Mani...

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Address: Warje Pune

I am writing to express my serious concern regarding the continued delay in approval of my motor insurance claim, which has been pending since 17 June 2026.

Despite submitting all required documents and complying with every request from your surveyor and claims team, I have not received any clear communication regarding the status of my claim or the reason for this prolonged delay. The vehicle remains unrepaired/in the workshop,...

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When My mom has admitted in hospital, we had applied for cashless claim and they took more than 4 days to send response and in mean time my mom got discharge from hospital. Then I sent all the documents through courier on Dt.[protected] for reimbursement for same illness and 2 days back they sent a query saying that cashless claim NOT UTILIZED document is needed. Then I have submitted that document also. It is one month over and still they...

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Address: jaipur

I renew my policy via Phone pay Amount deduct from bank but policy is not generated...

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Address: Sultanpur Uttar Pradesh

Im manish kumar mishra i was agent ICICI Lombard insurance company
My pan no. Is showing at IRDAi portal please
Remove my pan card IRDAi portal...

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I am writing to formally raise my concern regarding the rejection of part of my claim under my motor vehicle insurance policy 3001/[protected]/01/000 for my vehicle MH12TK4317.

On 14th February 2026, while traveling near Shindewadi, my car met with an accident. A two-wheeler overtook from the wrong side and impacted my vehicle. In an attempt to save the rider, I swerved, and my car collided with trees on the opposite side, resulting...

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Address: EMAIL: [email protected]

Dear sir,
since last six years i am paying the isurance amount and other taxes since i bought the toyota innova crysta. And no claim had been raised so far, but now a small pabble stone broke my front main glass. And i went to the service under insurance, against the insurance complain no. Mot17310226 for policy number til/11371410 of icici lombard. But the service centre is denying the service and only repairing the small dent in...

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Address: Coimbatore

All mail communications attached in detail

ICICI:

• The Agent and ICIC Lombard will Issue High Premium policy with dummy Tele verification with aged people, saying the claim will be covered from first day
• When you submit the claim, they will visit your house and ask for 10 years back data and say your claim has been rejected because of PED – preexisting disease
• After claim rejection,...

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Address: MM motors, Iyappanthangal, Chennai

Resending..

Dear Sir / Mam,

Vehicle No: TN02 BZ7099
Model: XUV 700 AX7L DSL AT 7 seater
Owner: Jayanthi Boopalan
Chasis No: MA1NE2ZTFP6J18009

Due to rat bite, above mentioned vehicle was given to MM Motors, chennai workshop on 8.12.25 for service.. Due to the wiring damage, the door module & SVS module also damaged.. But ICICI insurance company agreed to pay for wiring damage,...

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1. Policy holder name: Kailash kumar P K
2. Policy no: 3001/O/[protected]/00/000
3. Insurance Company name: ICICI Lombard
4. Pincode: 607106
5. Bima Bharosa portal - Token number[protected] raised on 09.12.2025
Despite escalation to IRDAI, till date there has been absolutely no response, communication, or corrective action from the insurance company. This itself is a direct violation of IRDAI (Protection...

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Address: Noida

I am writing with utmost inconvenience and after facing the mental harassment and torture by ICICI Lombard Team. I had given my vehicle for repair at Shree Pawan Ford workshop after a minor accident, but since 17th of November I am facing challenges to get proper support and claim settled. I talked to Sachin on 19th Nov and he stated that my policy had 50% NCB and I am only eligible for 20% without any document and submission of records....

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My travel claim is not being cleared though my flight was delayed by 5 hours from mumbai to vancouver via Hongkong...

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Facts of the Case:
I am the policyholder of ICICI Lombard Motor Insurance. On 6/11/2025, my insured vehicle (Revolt bike) met with an accident involving an auto, resulting in damage to the right side and brake failure.

The vehicle was taken to Revolt Hub, Palwal, where the claim process was initiated.

Despite submission of all required documents and evidence, the claim has been pending for over one month.br...

+1 videos

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My home insurance claim (MSC[protected] under Policy No. 4119/CHP/[protected]/00 was rejected by ICICI Lombard on false grounds despite being fully covered under the policy (flood, heavy rain, water ingress).

The surprising part is that ICICI Lombard already approved and settled my other home claim arising from the same incident (Claim No. MSC[protected] for ₹4, 31, 275). Rejecting one claim while settling the other from the same...

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I am writing to express my deep disappointment regarding the handling and rejection of my recent claim.

When I last contacted your team regarding the rejection, I was informed that the claim could be reconsidered if I provided a letterhead from the referring doctor mentioning the admission details. I made significant effort to obtain this document, even traveling to another city, and submitted it as requested.

However,...

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Address: Secunderabad

Dear Team,

My Self Manoj Loya, I have code in ICICI LOMBARD GENERAL INSURANCE CO. LTD. Bearing No.ILG01786, my request to you please remove code from Irdai portal and my code was cancelled I'm unable to take another code in other company.

Please do needful...

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Address: ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai - 400025.

Dear Sir/Madam,
I am lodging this urgent complaint against ICICI Lombard General Insurance Company Limited for their egregious misuse of my personal data and engagement in unethical, potentially fraudulent practices, including impersonation, which violate my privacy and pose a serious risk of financial harm. This complaint is intended to expose ICICI Lombard’s dangerous activities and ensure accountability, as their actions...

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ICICI Lombard sent a field agent to inspect my vehicle accident claim, and the experience was absolutely terrible.

The agent tried to force open my phone, claiming “your phone will tell everything, ” without any legal authority or consent.

He took photos of my injuries without my permission, which is an invasion of privacy.

He made baseless assumptions about who was riding the vehicle,...

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Hi Poonam, we understand your concern. However, request you to also DM your policy and contact details for us to assist you further.

ICICI Lombard General Insurance