ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 16%
Submit a Complaint
899
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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43
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33

Fax:
Fax:
+91 40 6698 9160  
+91 40 6698 9161  
1-800-209-8880  

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
16%
Complaints
899
Pending
125
Resolved
108
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Lombard related photos (82)

ICICI Lombard Complaints & Reviews

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ICICI Lombard — false communication by your employee

 PUSHPENDER DESHWAL on Jan 21, 2018
Dear officer
I have purchased your car insurance and your employee communicated me if you purchase this policy you will get car device tracker free of cost with in 15 day. But not received car device tracker last 22 day. Kindly sort out problem immidetaly. Otherwise i will complain to consumer forum.
My car registration no up20 am 9158
.

Thanks ®ards

Pushpender chaudhary
[protected]...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — secure mind policy

 babasanju12345 on Jan 18, 2018
Dear icici team

I have taken the policy to secrure my personal loan lphwr[protected]. I have closed my personal loan on 30.12.2017. But still you have not cancelled the policy 4080/ibank/[protected]/00/000. Iam struggling from last one week. Nobody is ready to listen from icici. Request you cancel the policy & reimburse the amount.

Regards
Sanjeev
[protected]...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard Health Insurance — health insurance cancellation request

 chandusha on Jan 18, 2018
Date of incident : 16.01.2018
Client number : [protected] (Vishnuvardhan reddy)
Full description of the incident : mr. Vishnuvardhan reddy forced to activate the insurance and later on when i said to activate they said we will add for your wife also and he said we will create duplicate icici bank account and he said he will be giving credit card also but not yet we got any documents, and he said i'm manager over here i will do what ever you want from me.
I just want to cancel this insurance and make sure you will make my payment refund as soon as possible.

Register...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — letter for policy cancellation

 kunwar.rawat on Jan 17, 2018
Dear Sir/Madam,

I have sent multiple reminders to "customersupport@icicilombard.com" but there is not a single response from ICICI Lombard end.

This i have sent for the unnecessary two insurance policy attached with my home loan amount due to which approx Rs. 150000 added to my loan value

I understand that as per the terms and conditions of the policy contract, I can avail freelook cancellation of within 15 days of the receipt of the policy contract . So, I want to submit my documents which was received on 8-Jan-2018 to my home address.

Can...
Complaint comments  Read comments Complaint category Loans

ICICI Lombard — icici overseas travel policy

 Saurabh Sanwaria on Jan 17, 2018
With reference to to my policy number 4129/[protected]/00/000, i have applied fro travel claim due to cancellation of my flights due to volcanic eruption in bali. I bought this insurance way before the news of volcanic eruption. I have taken the confirmation from there team that they will cover the volcanic eruption. Now after submitting all the papers they are saying that claim cannot be processed because they do not cover volcanic eruption they only cover earthquake, storm, terrorist activity, cyclone, flood etc, they are just playing with words. Worst csutomer service ever. They knew from the first...
Complaint comments  Read comments Complaint category Airlines

ICICI Lombard — insurance not covered for psychiatric treatment

 mtalathi123 on Jan 17, 2018
Respected forum,

I wanted to inform you that we have taken a insurance cover for icici lombard from lats 12 years with insurance charge of 50, 000 per year for my parents and in 12 years we have just claimed twice for medical treatment. Now my mother was hospitalized for psychiatric treatment and bill of hospital for 5 days was 54, 000 and we got a initial approval of 10, 000 and when we where taking the discharge the insurance company rejected the claim and told not an single amount will be paid as per clause.

My question is why did they provide the initial approval...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — my yearly bonus, settlement details, experience certificates not providing

 Darma33 on Jan 12, 2018
I have worked in icici lombard from 06/02/2013 to 15/04/2014 onwards, i have asked them lot of times they are not providing i need my experience
Certificates, pending settlements, my emp id-99047, so please check and do the needful kindly.   replace all...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — i haven't received my original insurance policy paper last 15 days ago. (policy no : 3005/2010517695/00/0000020215)

 sdey65067@gmail.com on Jan 8, 2018
Dear sir,

With due respect, i sobhan dey state that i have done all payments against insurance (Certificate cum policy no : 3005/[protected]/00/[protected] of my new two wheeler engine number : jc71et1138956 chassis number : me4jc715kht088984 on 23.12.2017 but only zerox copy of the insurance has been received. Please sent the original copy of that insurance as soon as possible in my below mention address. Please find the attachement of insurance scan copy.

Yours truly,

Sobhna dey

[protected]...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — weather based crop insurance scheme claim not received

 Ajay0898 on Jan 5, 2018
Respected sir/ma'am i want to claim my loss that i had faced due to bad wheather and i had paid my premium amount 1600 rupees and whoever i tried to call number which is mentioned in certificate mobile no. [protected], no. Is not valid. So please take my grievance on priority basis to resolve the issue. Or tell me the procedure to get claimed amount that is total sum assured amount. Policy issued date is 09/08/2016, certificate no. Is hp_w_baf8_[protected]_201516...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — trip delay

 Nitinkumar Saste on Jan 3, 2018
I nitinkumar saste & my wife take travel insurance from thomascook as our trusty travel partner.
Policy no.
4110/o00052/345949/00/000
4110/o00052/345952/00/000

Claim no - in[protected]

My trip is delayed by 24 hours due to operational requirement of airasia & that airline provided us accomodation & food that time. (We are vegan & not consum that food)

Our actual loss is vehical hired to pickup mumbai to home. Which we had paid twice also we face loss of income, planing & sheduling as will as mental harishment. We have submited traval...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — refund not given policy number :- 3001/141202375/00/000

 mahavir prasad1 on Jan 2, 2018
I have applied for commercial car policy but your agent given me private number car policy when i told her it is wrong then she admit her mistake and told me provide me alternate commercial number car policy i will refund money. Next day i provide alternate insurance copy but she told me do mail mark on customer support i did mail but didn't get money back, they ask cancel cheque, id and address proof, neft form and alternate policy copy, i had given all doc;s but didn't get money back,

My policy number :- 3001/[protected]/00/000

Cancellation number :- [protected]...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — reimbursement claim deduct

 angshuman dutta on Jan 2, 2018
Dear Concern,
I Angshuman Dutta, working in "Core Integra Consulting PVT LTD" My employee code:- 10520.

I have hospitalized 2 times at AMRI salt lake, Kolkata dated 1st time on 31st Aug 2017, 15th Sep 2017.

I have already paid to the hospital but I asked for reimburse to ICICI-Lombard my corporate policy.

They deducted all amount which is mentioned below.

The details you have asked for is mentioned below.

As I informed you earlier below mail also mentioned another time.
I have submit all medical related bill....
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — amount not refunded yet

 samresh123 on Jan 2, 2018
I have taken online car insurance from icici lombard and on the same day its inspection rejected, but i have already paid amount 6156/- on 19-dec-2017.

Still my amount were not refunded yet, as today is 02-jan-2018. Its really frustrating. As per icici lombard policy rule they were refunded amount within 7 working days and till now its not refunded.

Very bad company and very bad management.

Please let me know when my amount refunded. I want my money with interest too, as they were delayed and my other work were stop due to this....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — insurance reimbursement claim deducted

 angshuman dutta on Dec 29, 2017
I angshuman dutta, working in "core integra consulting pvt ltd"

I have hospitalized 2 times at amri salt lake, kolkata dated 1st time on 31st aug 2017, 15th sep 2017.

I have already paid to the hospital but i asked for reimburse to icici-lombard my corporate policy.

They deducted all amount which is mentioned below.
As i informed you earlier below mail also mentioned another time.
I have submit all medical related bill. Though some amount have deducted.

1) 10% copay for submission of claim with in this days, is there any...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — nsurance policy claim status for policy no: 4080/ibhfcll/127134408/00

 vijay1382 on Dec 28, 2017
Dear sir/madam,

I have inform you that the my police details below mention,

Insured name: vijay ramprasad jadhav
Customer name: vijay ramprasad jadhav
Policy no: 4080/ibhfcll/[protected]/00

This is inform you that the my police claim document receive 23rd oct-2017 your office and conformed by mail. But last 2 month have passed your receiving police claim document, till date police claim status you are not giving us satisfactory answers., since than you are telling people that there is under investigation. Every time you give some excuse,...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — pmfby

 Sunnyghotra on Dec 26, 2017
Dear team. Pls look into the case. My policy no is ilr-806672. I have done the pmfby in pnb bank. But it belongs to ur company because u deducted the amount of pmfby from my kcc limit account. As discuss many times to ur official it doesn't give any response always says in process in process. As my claim is pending g for too many days.. As it approved. But it delay in reimburse ment. So pls solve this issue. As this claim is regarding the wheat crop which is destroy in month last year. So pls help me to take this. Claim. Regards. Randhir singh. Mob no [protected]...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — pa claim number - gen000205124 reg

 vijayarangam bhasker on Dec 26, 2017
Respected sir, my son v. B. Vingesh vinoth kumar, who worked in netlink software pvt limited at bhopal, died in a road accident on[protected] at chennai, the accident details were alredday sent through dtdc courier to srihari thota / icicilombard/hydrabad on[protected].
Now, i request your goodself, to know about my prersent status of pa claim.
Thanking you sir,

Yours faithfully,

V. Bhasker
F/o v. B. Vignesh vinoth kumar
My email id is bhasker0412gmail.com
Cell no - [protected]...
Complaint comments  Read comments [1]Complaint category Employees

ICICI Lombard — harassment to patient

 Deepak kumar Bajaj on Dec 24, 2017
Monika bajaj got admitted for the first time with multiple vomittings (Around 10 times) and multiple loose motions (Around 10 tiimes) in the time duration of 10 am to 2pm on 22/12/2017 at home with lot of weakness and unable to walk, being an emergency case, we approached emergency deptt of psri hospital, and after an observation of 1 hour, dr manish mohil recommended admission and we go on with the formalities. Being a 7yr old policy of icici lombard, we were sure that we will get good treatment and hassle free approval
But we felt so disappointed that our approval got rejected even after...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — cancellation of health policy without my consent [Resolved]

 munnaqc on Dec 13, 2017
Sir, with reference to above subject my health policy no. 4128/ih/87728448, which was taken in year 2014, till oct 2017; i didn’t availed any benefit (No claim, no health check-up) and in nov 17, i asked for post policy health checkup, for which i was send to suburban diagnostic center in thane maharashtra, despite i requested for bethany hospital thane.
On 6th nov 2017, i went to suburban diagnostic with my wife for medical check-up but they forgot to perform ecg test and post check up doctor consultation.

On 8th nov 2017 when i got call from icici lombard for follow up,...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — 2 wheeler insurance settlement issue [Resolved]

 pkthegladiator on Dec 11, 2017
I had submitted for a two wheeler insurance claim (Intimated - 23 sep 17, claim no - mot[protected] for which i have been assigned a surveyor named mr. Nirmal (Mob no - [protected]).

The surveyor was too rude on call and was not ready to clarify any of my questions. This person called me for an initial discussion with an approved amount which was way lesser than the claim amount expected, so i asked him a detailed split up for which he mentioned that he shall get back to me and one fine day i get a message from icici that my claim has been settled for rs 3067 rs (Out of the total claim...
Complaint comments  Read comments Complaint category Insurance

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