ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 9%
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741
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
26
13

Fax:
Fax:
+91 40 6698 9160
+91 40 6698 9161
1-800-209-8880

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
9%
Complaints
741
Pending
163
Resolved
37
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ICICI Lombard related photos (62)

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ICICI Lombard Customer Care related pictures (62)

ICICI Lombard Complaints & Reviews

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ICICI Lombard — Jio policy-jain international organisation

 shriRakesh on Jan 20, 2017
We had intimated via mail 0n 10/12/2016 to icicilombard on ihealthcare and they had provided me no 2016121001661 .We had submitted my claim with all fully furnished documents in original and they had rejected stating that we had not intimated them within 7 days. Whereas admission is on the same day on which mail was sent on registered id as ihealthcare@icicilombard.com

My id is shriom.Group@gmail.Com
9828503405...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — Complain for Health Claim Settlement

 Zubin Savla on Jan 16, 2017
To,
ICICI Lombard Health Care

Sub : Second Complain Letter

After a long waiting period and unprofessional behavior, i am forced to write this email and Expecting a result now!!

This is Regarding Reimbursement of the Health Care Claim which is Pending which is pending past 2 Months

The Documents were received by ICICI Lombard Head Office Hyderabad
On 19/10/2016
Claim Inward No.CL-003451324

Claim Registered
on 22/10/2016
Claim No 220201256297

Mail from ICICI Lombard Regarding...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Fraud against credt card

 amishbansal on Jan 12, 2017
I Have credit card of ICICI Bank Coral Credit Card, fraudently they charged Rs. 11880/- in respect of health insuance and started EMI of 519.43 (incl. Sevice Tax charged against this card, POLICY NO. 4065/SM/124438684/00/000 dated 28.11.2016 . i have submitted a lot of time to request for cancellation of my policy but no response, till after 45 days they reverse a small amount of Rs. 4650/-.

This is fraud, the employees of the ICICI lomabard are totally fraud. from starting i.e. 30.11.2016 to 09.01.2017 i.e. 45 days they replied again and again we are trying but no one respond. i...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Wrong report given

 Drlalitpeds on Jan 12, 2017
My car is with Hyundai service centre for accidental claim with claim no - mot06213901.
At the time of inspection for zero depreciation insurance no one informed me that you will not get approval or no inspection report was given, they told me your inspection is clear no problem in it. . They made wrong inspection report. My left side tail light was without any damage or scar clearly visible in preinspection photo they marked it broken. My back bumper was slightly loose only they adjust bumper like tat marked broken, my front bumper is ok they marked it scratched, tottaly fraud . I will...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Unethical behaviour

 Avinash Bhabra on Jan 11, 2017
When i am claiming the insurence the officer is refusing to give the claim because by mistake i gave the wrong surname of the driver(my cousine ) as he generally use 'Kumar' as the second name but in the driving license his second name was Pegwal, due to this reason your area service manager Mr.Aashish shrivastava refused to give the claim and also was misbehaving with me and said do whatever you can do I am not giving the claim....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

ICICI Lombard — Car insurabce

 peddineni on Jan 7, 2017
Sir my name is ramesh my car insurance renewal premium paid with credit card on 4-jan-2017 in your vijayawada branch with consult person sarath kumar cell:9581666158 still policy copy not issue iam calling neglect answer my car insurance expiry date. 08-01-2017 with customer talking very careless from 4 days laps time last munite demand the money this branch very very neglect very very careless...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

ICICI Lombard — Status not updated for policy # 4015/115379226/00/000

 Spcs on Jan 5, 2017
Transaction ID's-2016122800085, 2016122400001, Complaint no-1750110418, Called customer care to know the status of the email sent on corporate email id but there is no information available on these interaction ID’s and the matter of addition & deletion of employees name in the policy is pending from long time. Agent does not have information available with him and he asked to call the RM but he did not have number available with him and he asked us to search it on Google. Please check the call recording as while keeping the call on hold agent used unethical language which is not professional...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Lombard — Motor Claim closed without intimation

 Deepak@88 on Jan 5, 2017
My name is Surya Singh S/O Late Mr. Sumitranandan Singh my father has taken a car insurance from ICICI Lombard bearing policy no: 3001/99743963/00/000 he met with an unfortunate accident on 1/6/2015 in Shahbad, hardoi (U.P) in which we lost him. The incident was updated to ICICI and claim was registered as the vehicle was in police custody it took me 6 months to get it released from the court after which i towed the car to nearby workshop which ICICI has tie - up.Then the surveyor Mr. Rajeev Singh came on the workshop to do the survey he told us that we cannot do cashless repair and the workshop...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Surveyor not assisting my claim [Resolved]

 vinayvicky on Dec 17, 2016
Dear sir/mam

i have mailed you yesterday (16/12/2016) regarding not getting the correct status of my claim no.MOT06162052 of my vehicle no. DL14CB1333.
i want to say that i have received a sms on 16/12/2016 at10:51pm that my surveyor Mr. Ram Joshia will assist you for your claim but he is not entertaining for my claim. he is not receiving my call and sometimes he receives then he says that you know and icici company knows about your claim. i do not know anything about this this is between u and your company.
today is the sixth day that my unrepaired car is standing in...
Complaint comments  Read comments [2]Complaint category Auto Insurance & Loan

ICICI Lombard — My claim rejected due to pre existing disease but hospital submitted the letter this is first episode [Resolved]

 g9chavan on Dec 15, 2016
Policy is taken on my name mr. Ganesh b chavan, and for my wife and daughter also but in this year my daughter was admitted in hospital due to remote symptomatic epilepsy du to perinatal insole, and same i apply for reimbursement but you have rejected for to saying this is pre - existing disease but i sure you this is not the pre existing this is happen first time and also doctor is given the same letter i am attaching this....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Rejected claim number mot06153284 [Resolved]

 Bhim Sonar on Dec 15, 2016
Very bad experience with icici lombard insurance company there was a crack in my bike kceing due to this whole oil was continuously linking out of it from bike cb unicorn 160 that was clearly accidental but executives / surveyor has rejected my claim saying that accident is not so clear where as metal was crack and oil was liking. Really upset with the service this guys has given very bad experience....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

ICICI Lombard — Complaint about my claim pending from July

 Jabir KP on Dec 9, 2016
Dear Sir

My name is jabir kp (0091 9745 1542 03) from India and i have purchased GT from platino classic Kochi on May 7 2016. i had an accident on July 28 2016 and still i did not recieve my car repaired. Its been nearly four and half months and Platino classic saying insurance company is delaying it. It is ICICI prudential insurance and is purchased by platino classic themselves and no opinion of mine were taken to select the insurance. I have no complains about it, but the insurance company is still delaying it and platino classic follow up during the whole period is very very bad....
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

ICICI Lombard — Not transferring name of owner on policy , in ocean motors piplihana indore [Resolved]

 rajiv chalsey on Nov 28, 2016
I have visited first to mr ravindra diwnakar at icici lombard office 15 days back, at janjir wala square for name of ownership on policy need to change from akash rajurkar to sneha rajurkar as per the original new rc book, for wagon r & policy number is 3001/mi-03722759/00/000

He has informed me to visit maruti center as it is policy issued by maruti, now from last 6 days i have given the said amount fees to ocean motors on piplihana, indore mp, by my credit card for policy name endorsement, through miss bhavana & miss sonali..

Its 6 times the photos of the car has...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — The agent is never available whenever there is any problem

 Avtar Builders on Nov 26, 2016
What's the use of having a policy if we don't have any proper knowledge about it and if we try to reach the person he is mostly unavailable. if you can not provide a proper agent then what the hell is the use of a agent. i want a quick solution or else i will complaint about it in the consumer court. and this is my final decision. i will use all my money but i will ruin this company....
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Unauthorized credit card charges for ICICI lombard plan [Resolved]

 gowrishankar1105 on Nov 23, 2016
ICICI credit card person approached me and offered a life time free card a year back.

Card was issued in deactivated condition, once I enquired with ICICI bank them they informed that I have to go for ICICI Lombard plan to activate the card and they forward the call to ICICI Lombard team.

ICICI Lombard person forced me to go for a plan and said that any time you can quit the plan, otherwise your call will be permanently deactivated. We will send you the complete documents of insurance plan documents

Since I was in emergency, I decided to go for the plan...
Complaint comments  Read comments Complaint category Credit Cards

ICICI Lombard — ICICI Lombard Medical claim rejected [Resolved]

 Sugesh Kumar on Nov 22, 2016
Hi ICICI Lombard Health,

I have Health Insurance Policy No: 4128I/HP/111185533/00/000.It was taken in Swapna name last year.She face now issue with throat pain from last 3 months and she now unable to have food.We have visited Manipal Hospital Bangalore and Doctor checked and suggested immediate treatment.Hence we have gone through it.We have applied claims(110100300164).I have got mail from your team as it is a tumor and tumor not covered under policy and its rejected.

She never have any tumor Or cancer only throat pain and she unable to have food.we have checked...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Lombard — Denial of medical claim [Resolved]

 kksah on Nov 17, 2016
Policy no 20161005003904128i / hp/ 91614641/02/000 dated 8th july16
Original policy no 4034i/hir / w - 3048211/00/000 dated july 2011without break
Denial of claim ref no – 110100296522. •
I am holding this policy with icici lombard since 2011 and have never claimed any amount against it for last 5 years.
• my original policy was not having any standard exclusions for any disease life threatening or critical care except a waiting period for any existing disease, for which a waiting period of 2 years was indicated.
• i have gone thru the policy document...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Lombard — Claim Reject [Resolved]

 Technocom on Nov 17, 2016
It is very disappointing and frustrating to see the rejection of claim of our genuine medical expenses.
After following so many times by telephone and email your team kept on asking for the same documents which were already submitted to you. Then you asked for letter from the doctor which was submitted two times to your team.

I Was thoroughly harassed by your company while trying to get an update for the claim, every time I tried calling I was told it would take a few more days before they would give me an update .I have a email communication clearly stating that I would...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Name change in policy [Resolved]

 S Nikhil on Nov 16, 2016
The worthless cheater i do not understand how irda is giving licence to such company only to harass the public and loot the money i have send to the greivence redressal cell consumer court and pm office. My son has taken ktm duke vehicle from a third party and has changed the name his name in the certificate of registration. The insurance was taken fo rthe vehicle by last owner east roadways pvt ltd vide policy no: 3005/w-43048120/00/000 valid till april 2017. The vehcile had met with an accident. I had contacted the customer support services of icici lombard on 21st september 2016 and sent a mail...
Complaint comments  Read comments [2]Complaint category Auto Insurance & Loan

ICICI Lombard — Regarding my two wheeler claim [Resolved]

 Tarun Chandrakar on Nov 15, 2016
ICICI Lombard people are cheaters i have submitted my motor claim MOT05682219 on 21ST JUNE 2016 and further they asked for supporting documents i have submitted all the related documents and they told it will take another 60 days for internal verification in head office and i have waited for this period and gave a call after 3 months and they are telling now the claim is rejected because the policy was in other person name but they dint inform me about this and not communicated regarding this. dont know what to do...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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