ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 26%
Submit a Complaint
954
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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61
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45

Fax:
Fax:
+91 40 6698 9160  
+91 40 6698 9161  
1-800-209-8880  

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
26%
Complaints
954
Pending
128
Resolved
210
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Lombard related photos (100)

ICICI Lombard Complaints & Reviews

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Icici Lombard — travel insurance claim rejected..

 sasu1975 on Jan 18, 2019
I booked the ticket on 7 -Jan-2019. and bus operator canceled the trip.
I claim the cancellation trip policy. the claim was rejected.
While booking the insurance never mention. the terms and conditions for cancellation reason and eligibles.

I want a proper reason for rejecting my claim. and also my insurance money.

If you are not given the insurance policy amount then you have to return my money.
without traveling my trip why should i pay for insurance. i want my money back.

Details :
Rejection Letter : Claim No. IBIBO00838...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — home insurance claim rejection by surveyor

 dr.manral on Jan 14, 2019
We filed 2 claims covered under home insurance (Claim id: msc[protected] & msc[protected] and sent the pictures and requisite documents to icici lombard as needed. The site survey took place about 3 weeks later. My father provided relevant evidence to surveyor and he seemed ok with the claim. Days later we started receiving communication directly from the surveyor denying the claim for separate reasons. I didnot trusted the intentions of the surveyor and filed a complaint with icici lombard number: [protected] and sent the communications to servicequality@icicilombard.com.

If the genuine...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — car insurance policy - continued mental harassment by icici lombard insurance company over a simple amendment and subsequent cancellation request

 erebor7 on Jan 11, 2019
1. It is intimated that i had bought a car insurance policy from icici lombard on 07 jan 2019 of rs 23050/-.

Kindly refer to the string of continued emails thereof right after the issuance of the policy initiated by me.

2. It had come to my notice that the company had mentioned wrong and incorrect nominee details of some aparna ben patel as spouse in my certificate of insurance cum policy schedule due to their own flawed, incompetent and unprofessional procedures which was not at all acceptable to me.

3. I immediately brought this to the notice of the...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — home loan insurance for pnb hfl

 Manjunath Madari on Jan 8, 2019
Recently i brought the home loan from pnb and i am completely new to the home loan and its insurance.in the name of loan insurance for loan amount of 23 lakh icici lombard charged me 90k. When i came to know the amount 14k is towards the loan insurance and rest all are for the other insurances which are no more related or linked to home loan here n completely unaware of them. Both icici and pnb representatives together fooled me and when i asked same to both both the guys now helping me with proper answers and i need the full n complete refund of amount other than loan insurance....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — ncb reserving letter

 atulrai on Jan 8, 2019
Dear sir,
Ref: service request intimation : interaction id[protected]

I had requested for ncb deserving letter which is approved at your end, but i have still not received the letter.
Called your customer help line multiple times since 28 december, 2018 to request for the same but without any help.

I have been your customer for ages but never seen such kind of intolerant attitude towards your customer.
My policy in due for renewal and because of icici lombard service request team, i would loose my benefits.
Please try to help customer...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Icici Lombard — request for ncb reserving letter

 atulrai on Jan 8, 2019
Dear sir,
Ref: service request intimation : interaction id[protected]

I had requested for ncb deserving letter which is approved at your end, but i have still not received the letter.
Called your customer help line multiple times since 28 december, 2018 to request for the same but without any help.

I have been your customer for ages but never seen such kind of intolerant attitude towards your customer.
My policy in due for renewal and because of icici lombard service request team, i would loose my benefits.
Please try to help customer...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Icici Lombard — my claim rejected

 Shalendra Sisodia on Jan 3, 2019
My bike alloy got cracked due to pothole on highway and the surveyor told me my bike had no scratch evidence of the accident. So after it got cracked i some how manage to control the bike which was running @ 70-80 KMPH. They are telling me its not an accident. Please tell me what it is then... Don`t ever buy insurance from ICICI guys. This happened on the highway of Vadgaon. its been two week and bike still is on the showroom which is waste of my time and money. Please checkout the photo i have attached. Fork were bent slightly and rear alloy is also bent. So the whole repair of my bike is 15K....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Icici Lombard — 4 wheeler motor policy

 MrinalB on Jan 1, 2019
We are facing harassment while taking a Motor claim from ICICI Lombard. Claim is rejected in full being a comprehensive package and there is no response from ICICI Lomabard on same.

Surveyor is not giving any proper justifications for same.

Polic number - 3001/[protected]/01/000

1) Mahindra XUV car was hit by the water tanker in the standing condition at Electronic city, Bangalore. Left side of the front bumper and left side doors were smashed by the tanker on 14th Dec 2018
2) A claim was registered over the ICICI customer care on 17th Dec 2018.
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — insurance surveyor

 db pandya on Dec 28, 2018
Godhra icici lombart general insurance office branch do not cooperate with customer and also his surveyor dont listen to customer and also manipulating to customer regarding to policy or claim process. I request you to please take an action to icici lombart general insurance surveyor mr hiren patel and office staff to cooperate to customer with a proper manners and behavior...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — harassment and delay of accident claim by icici lombard gurgaon

 Abhi562 on Dec 27, 2018
I'm a serving officer in armed forces . I purchased my Harley Davidson bike 750 street from Chennai and ICICI Lombard issurance through showroom agent itself. After subsequent two years with ICICI Lombard I claimed no insurance. The showroom then got closed on the third year and no body responded to my renewal for third year stating the shutdown of Chennai branch Harley Davidson . I approached ICICI Lombard through customer care which refused to provide me 0 depth insurance stating it can only be done at showroom.
This created a lapse of a month . I then approached Mumbai headquarter stating...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — health care policy

 Gopal Singh Gurjar on Dec 22, 2018
Respected sir
Icici lombard executive forcely give me a policy and when i send cancellation request he misguided me and now i don't get any policy document yet but he deduct money from my credit card please lodge my complaint against icici lombard executive of icici lombard threatened me that the policy is mandatory and if u don't coprate us i will deduct the 28000 money from ur credit card he already knows about my credit card numbers expire date of my credit card and when he tell me this from other mobile numbers i am only the way to accept this policy after all i mentally hrashed so i...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — miscommunication by agent

 Basit Khan 1 on Dec 21, 2018
Hello, i met with an accident on the 14th of december and asked for the claim with icici lombard insurance but the agent is not coming for the survey and saying that will come tomorrow since past 4 days. I urgently need my bike to be repaired as i have to travel by bike and it's not in working condition as of now. The service center has denied to repair until the survey is done as i wish to claim the insurance. Kindly check and do the needful. I don't know how will you recognize my identity but please do it fast. It's an official complaint....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — insurance claim in respect of vehicle no. dl9caq7393 (maruti - celerio-x)

 anand wakadikar on Dec 21, 2018
I purchased the above said vehicle on 24 oct. 2018 from dd motors, mayapuri, new delhi. The vehicle was given for repair for minor to dd motors on 30/11/2018. The said vehicle covered under '0' dip insurance through icici lombard vide insurance policy no. 3001/mi[protected]/00/000 dated 24/10/2018. Dd motors representative informed that icici surveyor conducted survey for vehicle and has only approved the change of front (One side) head light and not approved the denting / scratches came on the left side of the door as the same is rusty. The above facts intimated to the company through mail dated...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — icici policy cancellation

 pottan kuttan on Dec 20, 2018
Sir,
Ihave already requested for my icicil policy on 20.11.2018 ref no [protected] and they accepted my requestand i have received a conformation sms from icicil and will refund the amount of rs 25676/- but the refund amount is not received so far, again one sms received from icicil today on 20.12.2018 my policy is not cancelled i request to again you kindly cancelled my policy no 4005/[protected]/00/000 if not cancelled my policy, i will surrender my amex card and complaint to consumer court...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — cancellation

 pottan kuttan on Dec 20, 2018
Sir, i purchased a card from amex and they made to purchase a health insurance policy of icicil and deducted sum of rs 25676 on 20.11.2018 from my credit card, the same day [20.11.2018] i have requested to cancell the policy, they accepted my request and i received a cancellation message from icicl by the amount of rs 25676 not received so far polcy no 4005/m/amex/[protected]/00/000...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — renewal is not completed form icici portal. [Resolved]

 Abhishek Sarma Bharadwajasa on Dec 19, 2018
Renewal is not completed form icici portal.
I have taken a car insurance policy from icici lombard, which is not properly renewed.
Policy expired in june 2018, i have got issues following issues
1. While doing the payments or
2. Link was not opening
3. Showing page not found error
4. Blank page is shown.
Similar issues made me not able to complete the renewal.

Now they come up and tell me i cant renew the policy grace period is over and i have to take new fresh policy...
Agents called to me for reminding my about my payments...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — car insurance payment. (mot07665854)

 anuvibhu on Dec 17, 2018
Sir, my insurance claim mot07665854 is pending since one year. Sir please look in matter. Car had got major accident with death of 4 people, and one injured.
Claim was filed in purnia disctrict icici lombard office.
The concerned people (Munna kumar phone no - [protected]) is not responding on phone calls. Priviosly i was also filed acomplait at this site regarding the same issue, at that time higher authority of lombard company gave time limit to him to resolved the issues, but nothing happened till now. Now munna kumar had blocked my number, i can't call him. They not even recieve...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — health insurance claim settlement

 VipinMalik on Dec 15, 2018
Hi,

I have taken health insurance policy for me and my wife from icici lombard health insurance on may 2016. My wife recently suffered from severe back pain which was diagnosed as spine disc desiccation and nerve root compression (Pivd) on 17th september 2018 followed by an mri on 02nd october 2018. My wife has undergone with a daycare surgery which i claimed to the insurance team.

Now claim team has rejected the claim stating "non-disclosure of spine disc desiccation and nerve root compression (Pivd) since april 2061". But this is not true as the disease is just diagnosed...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — bills check not properly at hyderabad [Resolved]

 nallapu ramesh on Dec 8, 2018
Dear sir,
1. My claim bills received hyderabad branch on[protected] after i got it on mail, that mail have so and so policy no and your claim amount 3180 but total claim bill amount is 23180.
2. One more mail received on 04/012/18 your submit bills have no original bill, please submit bill before 7 days, otherwise your claim is closed.

I cal you toll free no i will explain some executive after agree the claims have all bills is their.

Still now i have not understand icici lombard have employee is how many times mistake. And bills is not check properly....
Complaint comments  Read comments Complaint category Health & Beauty

Icici Lombard — regarding delayed denial of authorisation of patient beeree al no 110100369344-

 JP hospital on Dec 4, 2018
Dear sir,

This is a regrading
Delayed denial of authorisation of patient beeree al no[protected]
.
Sir, kindly consider this case and revert urgently for the responsibility of the payment either from the insurance company or from patient from your end. As this is a matter of trust

. Kindly share some contact of person who is looking into this matter as no one is responding for same....
Complaint comments  Read comments Complaint category Hospitals

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