ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 20%
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956
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
139
down
53
up
75
down
42

Fax:
Fax:
+91 40 6698 9160  
+91 40 6698 9161  
1-800-209-8880  

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
20%
Complaints
956
Pending
126
Resolved
160
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Lombard Complaints & Reviews

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Icici Lombard — hidden agenda of the company

 user572111 on Jul 19, 2018
The company does not allow a customer to enter his/her address correctly in the online account. Instead, they force the customer to enter a pin code which is practically WRONG. As a result, in case of any communication the documents go to the wrong pin code by their specific courier agencies and they say they cannot deliver the document. Now without having a hard copy one cannot apply for any claim. This is done deliberately. Neither they allow me correct my full address online NOR they correct it after several complaints over phone and email. All their customer-support people just keep on kidding...
Complaint comments  Read comments Complaint category Health & Life Insurance

Icici Lombard — insurance claim against policy no. 3001/ha-1000875229/00/000(vechile no.pb 22p 6111)

 eshant singh on Jul 6, 2018
R/S Sir
Please refer to above ;
I vishal Jhinjha S/O Late Kirpa Ram Jhinjha wish to inform you that my brother Mr. Gourav Jhinjha was involved in collision with canter(Truck)
on[protected]
In which my car was totally damaged which was ensured by your organization (ICICILOMBARD).As i have already submithed all documents regarding insurance
claim to your servare.Till date i did'nt find any satisfactory action on this matter.
Hence i request you to look in this matter at the earliest

your positive response is awaited
With Regards
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — I have stop my policy

 Sachinbhav on Jul 5, 2018
Me aapke[protected] is no pr cl kar raha hu yeh no galt bata raha he to plz aapka koansa no he jo abhi call kar sakte he. Mujhe apni health policy cancel karni he, to plz mujhe aap log co operate kare. Aap logo ne jo bhi policy ke bare me terms bola he woh sab wrong he aapn e rs 826/month bataya tha bt woh aapn e 2yrs ka peda 1sath mere credit card se karliya usi karan mujhe kafi pareshniya ho rahi he....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — regarding claim no mot 07612342

 Sushil Singh 200586 on Jul 3, 2018
Hi team,

My two wheeler vehicle suzuki access 125 had got damaged so i had submitted it to agency "heera probike llp" for repairing. Agency had submitted claim no mot07612342 on date 26/05/2018 to claim repairing expenses. It has been almost more than 2 months but this claims settlement is still pending.

I had called to person which mobile number i received by sms acknowledgment but he has told that for one incident 2 claims have been made that's why your claim has been put on hold. I have inquired many time in agency for this and they always told that we have only...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Icici Lombard — amount deducted but policy not received

 AMANULLAH on Jul 3, 2018
Icici Lombard — Policy not received
K Sanjeeva Rap
I am K Sanjeeva Rao I have taken ICICI Lombard health personal protect
policy take my son K MADHU MANOHAR in 19.5.2018 paid rs 3557/- .But i have not received any policy document. After calling so many times, they have sent message to my cell as per your request we dispatche your policy on 12.6.2018 by Professional Courier vide VPL[protected] .But policy not received till to date
my policy no 4111/MPC/[protected]/00/000
my mail sanjeevarao1965@gmail.com...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — my icici lombard car insurance policy canceled and money not refunded

 Avinash Joshi on Jun 27, 2018
I bought icici lombard car policy on 2nd june 2017 at the time of policy renewal they are saying your policy was cancelled due to some issue i have raised the complaint but till the time no resolution i was on threat with my car driving assuming that having valid insurance.
If my policy is canceled where is my 32k money i did not received it.
Please help me to sue the icici for there fraud.

Regards
Avinash
[protected]...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

Icici Lombard — I bought new policy directly through icici and they inspected my car after payment than

 Rieya on Jun 22, 2018
They rejected my insurance.. They should regundy me back but now it has been 21 days i'm saying that do refund they are asking for my bank mini statement and transaction i'd.. Which i have provided them. And in that statement there is not mentioned that this payment is given to icici so they are saying that it's not showing that payment has been given to us.. They should have common sense that i have done payment through debit card online.. And i'm very frustrated due to this issue.. Priority department rejecting my call. The hell is going on... I have cooperated with them alot but now it's over....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — insurance not claiming

 purvangdoshi on Jun 21, 2018
I buyed my new car and got some damage, there is little to change then also surveyor are not passing my claim, very bad behaviour to talk not corresponding well, then what is meaning of insurance to buy if there is not listening for minor problem then what they will go for high accident problem, when i buyed they asked me for review without utilizing insurance, now when i claim then surveyor not passed my minor claim i want my matter solved....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — my vehicle has to accident damaged front and side parts please give our insurance support

 viswa1001 on Jun 19, 2018
I have jupiter classic vehicle accident, Damaged parts are fornt head light and side pannels . So that please give your insurance support my "Proposal no: PT5829287, date: 18 nov 2017" my vehicle chassis no: MD626EG46H1H96087, engine no: EG4HH1251042 .

My insurance policy no : 3005/TV[protected]/00/000 and my
vehicle no: AP16ED7450 my contact number : [protected].

Finally please give our insurance its my humable request please do the process needfull....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Icici Lombard — about my claim payment

 ashokkumarsh on Jun 17, 2018
Hi this is ashok kumar sh.. 1 month ago i met an accident .MOT07608546 This is my claim register number. I dont know that what the hell is happening with icici lambourd insurance team... i am not saticified with this insurance company... i had registerd claim complent on 19/05/2018 but stilll i am getting delay while getting my insuracnce claim amount. the people who are attended my claim case they all are cheating for me and also for the insuance company and the people who are working in survey team also the are doing fraud... i dont know what the ### is happening ... i lost my patience ... i cant...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — money deducted for icici lombard but deducted to dc insurance

 Nishil Nathavani on Jun 15, 2018
On 5th june, 2018 at 11:13 pm i was done payment through my sbi debit card of worth rs. 1653/- to renewed my two wheeler policy of icici lombard from the link which is getted in text message from icici.
But the issue is that the policy can not be renewed because the payment is not transfer to icici lombard because the payment transfers to fss dc insurance mumbai.
I don't know how is that done but than after i call to customer support to the icici lombard but they also don't know about dc insurance.
I also check information about that dc insurance but i failed to get any of...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — solution require

 Mythmaya on Jun 15, 2018
I have taken health insurance in your company through call and same has been cancelled and also amount has been refunded with charges but after cancelled policy monthly payment is taking in my card. Already i spoke to customer service but no response and also used some indecent words, totally disappointed. I need solution immediatly. My contact number [protected]...
Complaint comments  Read comments Complaint category Health & Life Insurance

Icici Lombard — incomplete payment of car insurances [Resolved]

 @mis on Jun 11, 2018
Dear team,

This is to inform you that my father insured his car with your firm and we have claimed insurances on 8/2/2018. We have not received complete recovery amount. When we ask to your executive for this he gives sily excuses and also your company is not stand on you brand promise. The terms and conditions also not trust worthy. Finally i think we have to consult with a layer to taking this things to consumer court.in future i will never ever suggest to any of my colleagues, friends, relative for choosing any services from icici. For more detail you team can contact me on [protected].
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Icici Lombard — health insurance first heart attack [Resolved]

 dharmendra jagtap on Jun 10, 2018
Respected sir/madam,

My claim intimation no. Gen[protected]

And

Policy no. 4065/ibk/[protected]/00

And claim intimation date is 03, march 2018,

I suffered from my first heart attack on 24 th feb 2018. As per policy wording i have sent all the medical bill and investigation report along with calim application form.

Now its more than three months they have recd. All my documents and claim form. But till date i have not recd. Any update on it from last two months whenever i called or sent a mail to customer care...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — I am unable to pay online

 Kanika Bhatnagar on Jun 9, 2018
My policy has been expired on 5th june and i tried to pay online but it is not showing the payment option at all!! When i am pressing the payment tab, it is showing me the break up the renewal amount. This is the reason why my policy expired even after i tried to pay. Now i am in grace period and i am facing the same problem. Please provide me any other way of payment. I am highly unsatisfied with this. My policy number is 3005/[protected]/00/000...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — health policy premium issue

 Navindet on Jun 8, 2018
I have renewed my icici lombard heath policy for two years on 6th of june under policy no 4128i/ih/90634445/02/000 through website under guidance of your customer care executive who called me up for renewal of policy. At time of renewal i told your executive that i want it to be converted in to 24 months emi as it is the way i was paying for policy for last 8 years, your executive told me to pay through credit card and once the payement is done you can call credit card division and they will convert it to 24 month emi but when i called the credit card division they told that they can convert it...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — fake services with absolute no knowledge about the product [Resolved]

 a.sahil65 on Jun 7, 2018
This is to regard with my policy number 4080/IBANK/[protected]/00/000. The policy was given to me without informing about the terms and conditions. No call was received. No information was shared with regards to this policy.

I had a loan with the bank and applied for a claim with this policy. Claim got rejected because as per ICICI Lombard I cannot claim the amount within 90 days of policy generation. Now I have asked them to barge all the calls of mine. No calls were received. Nothing was given. First, they asked me to send the documents and later they rejected. They are not helping...
Complaint comments  Read comments [1]Complaint category Banks

Icici Lombard — surveyor asked bribe [Resolved]

 vikrant_puri on Jun 5, 2018
Dear sir/ ma’am
I am holding vehicle insurance policy from your company, policy no, 3001/ha[protected]/00/000.
My vehicle no dl 4c aw 7434 met with an accident on 11/04/2018 for which i registered claim with your company, claim no. Mot0799144, and mr mukesh jain, ph [protected], was allotted to survey and settle this claim from your end.
I have already registered the complaint against surveyor that he was asking for bribe for passing my front windshield in claim, else he will deny it saying it earlier damage before accident.
So finally after filing my complaint with...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Icici Lombard — service of employees [Resolved]

 Raj kumare dwivedi on Jun 5, 2018
My honda vehicle no is up32-hz0258
There had been an accident on 27 th of may and i had claimed the insurance on 27th.

The vehicle had been been repaired and is ready but the claim bill has not been passed by the insurance employees till date.

I had called and the employee told me to clear the bill on 2nd of june but unfortunately it is not done till now.

We had been calling but no one is picking up the phone and if they do so they are disconnecting the phone imediatly saying the will call back in 10 min.

I had also fired a...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — insurance fraud against my house loan without my information [Resolved]

 Tapan Chittora on Jun 4, 2018
My loan account number is :lbkot[protected]
Insurance policy number : 4080/ibhspll/[protected]/00/000, 4111/hsp/[protected]/00/000
Issue is both policy done on my housing loan without my information and premium got deducted 153902+ 24500 = 178402 and i raised the request to close these account and it got closed but the amount i got as refund is 120043 + 6150 =126193 but i have paid 178402 and i got 126193 where is the balance amount[protected] = 52209.
I got loss of rupee 52209 as this insurance is done without my information.
I did not get any documents as well on my...
Complaint comments  Read comments Complaint category Insurance

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