ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 28%
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968
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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47

Fax:
Fax:
+91 40 6698 9160  
+91 40 6698 9161  
1-800-209-8880  

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
28%
Complaints
968
Pending
118
Resolved
237
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Lombard related photos (103)

ICICI Lombard Complaints & Reviews

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Icici Lombard — compelling renewal for more than 3 times premium

 pdag on Mar 19, 2019
Policy taken on 20.05.2009, continuous premium paid up to 2013.in 2014 on renewal company told that this plan has been withdraw according to new irda regulations 2013 and compelling to take a new plan which is costly more than 3 times without providing any extra ordinary benefits.
They have launched new plan on the basis of points of irda regulations those are beneficial to them without taking in to consideration of other points of same regulation in favour of consumers....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — I am complaining about the extra charge taken of policy premium

 [email protected] on Mar 15, 2019
I have taken a motor two vehicler policy from icici lamboard and it will expire in dec 2018 and i am going to taken new policy in march 2019 they are charge me extra rupees for policy and say that your policy will exipre and the extra premium is not mention in policy receipt. Agent code 9665972, agent mobile no [protected], agency name akhil taneja. My contact no is [protected]....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Icici Lombard — claim amount not reimbursement

 ckumar24 on Mar 11, 2019
I had taken health policy during traveling to london last year on may month. I got admitted in hospital there due to facing problem to breath. After 2-3 days medical doctor told me the problem that is called hepatic cirrohsis. It was fixed after sometime and claimed the icici lombard for reimbursement, but you denied my claim amount and given multiple excuses. Can you pl look once as below details to continue our relation.
Customer: amarjeet ratra
Claim#in[protected]
Policy# 411010-[protected]
[email protected][protected]
It would be really appreciable if you reimburse...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — icici lombard insurance — fraud and fake policies

 akhila2019 on Mar 6, 2019
Hi,

I have taken a personal loan with with icici bank in aug 2016. They have deducted an amount of 8280rs from the disbursal amount towards an insurance policy which i was not told before. I am very upset that they have my taken money for some stupid fake insurance which i did not even know about. I honestly have no idea, what kind of insurance policy it is.

Since then i have been fighting with them and got a refund of 4700rs in july 2018 almost after 2 years. I am not happy with that and requested for a full refund through my emails. They informed that the balance...
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — cancel the health insurance policy

 [email protected] on Feb 25, 2019
Res. Sir,
I am budhuram sing, i have a credit card from icici bank and without my knowledge the said credit card company opened a health insurance policy of icici lombard and deducted monthly rs.988/- from my saving account. I don't want to avail this policy. The policy no. Is sr[protected].
Sir, this is a cheating. Please help me in cancelling this policy and return the deducted amount....
Complaint comments  Read comments [3]Complaint category Credit Cards

Icici Lombard — 2019011900388 re: policy no 4065/sm/160725144/00/000

 MJ Manish jhurani on Feb 23, 2019
Policy sold over the phone with false claims that this is an existing policy and about to get expired. Lot of calls for 2-3 days. As i had been travelling, i finally gave up and paid fro this policy. Once i received the policy, i cam to understand that i was duped. I applied for cancellation within 15 days. Icici lombard deducted over 60% and returned back the balance.

I have had several similar calls. Its a racket out there and icici is enjoying it

I have proofs and recording and i am approaching the ombudsman...
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — accidental claim

 Mehat sanjay on Feb 18, 2019
This has reference to your policy no. 3003/mm[protected]/00/b00 issued on dated 13/11/2018 in favor of pradeep engineering corporation for bmt vehicle no. Up15ct3272 that was accident on 15/01/2019. We complaint the same in your branch office at meerut & they issue a claim no. Mot08344290. We have submitted the all related documents at your branch office. Your office/surveyor approve the claim & allow to start the work to workshop through mail on 22/01/2019. The vehicle is ready from 04/02/19 in the workshop & submitted the bill at your branch office but your branch office /surveyor not giving a d....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — non responsive [Resolved]

 Pradeep ag on Feb 16, 2019
I had a motor insurance policy in amravati city for which a claim had been lodge. Its been more than a month for the process but still the claim is not processed.
Also when i am contacting the branch personnel after several times but he is not responding any time.
The personnel name is satish kakkad in amravati. I am very disappointed with such service...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — regarding claim policy no 4128/ih/125709811/02/000 [Resolved]

 Subbarao Ramesh on Feb 10, 2019
Regarding claim
Though i had declared that i am diabetic at the time of my first year policy which is also mentioned in my policy. When i submitted the claim, your people raised objections for want of three years old my doctors prescription to say that i am diabetic. Does this make any sense. Your people are harassing me. I am paying 1 lak premium.

With this kind of objection do you want me to renew the policy.
Please reply or call

Ramesh...
Complaint comments  Read comments [3]Complaint category Insurance

Icici Lombard — not getting claim on damaged piece [Resolved]

 bhatisahab1 on Feb 8, 2019
Dear icici, my car rj14 vc 4957, your team is offering me 50% claim of total bill amount, this is such a big issuse you are making me fool. If this is into your guideline please refer me the same. Or else i will see you in consumer forum.
Your team is not attending calls even the challenge me to go to court.
Very rude behaviour of your higher team member, mr. Anup, mr. Naveen mishra.
Jaipur branch...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Icici Lombard — health policy not issued but money was deducted [Resolved]

 Manish028 on Feb 4, 2019
Hi, i called icici customer care for one of query. After that query was resolved then icici customer transferred call to icici lombard team. Team has provided health insurance policy details. I like that policy and i took it. Money was directly debited to icici lombard but policy was not issued till yet. When i checked with icici customer then you asked me to check with lombard insurance. When i checked with lombard team then they asked me to check with icici customer care. I dont know what i need to do now....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — icici lombard motor insurance claim amount not received claim no. mot 06946759 [Resolved]

 govind325 on Feb 2, 2019
Dear sir,

I am govind my motor claim amount is not received. Its been 1.5 year since my bike got stolen but i have not received the claim amount. Claim no.: mot 06946759 policy no.: 3005/[protected]/00/000

Please look into this on the urgent basis and respond and help in getting my claim amount settled.

Claim no. Mot 06946759

Govind
Plz contact us mobile no. [protected]
Mail id : [email protected]
Dwarka sector 1
Delhi 110045...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — icici lombard motor insurance to check the status of claim no. mot 06946759 [Resolved]

 govind325 on Feb 2, 2019
I am govind my motor claim amount is not received. Its been 1 year since my bike got stolen but i have not received the claim amount. Claim no.: mot 06946759 policy no.: 3005/[protected]/00/000

Please look into this on the urgent basis and respond and help in getting my claim amount settled.

Claim no. Mot 06946759

Govind
Plz contact us mobile no. [protected]
Mail id : [email protected]
Dwarka sector 1
Delhi 110045...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Icici Lombard — fraud policy enrollment

 Chandraiah K on Feb 2, 2019
Fraud duplicate policy 1 : 4111/mpl/[protected]/00/000

Fraud duplicate policy 2: 4111/mpl/[protected]/00/000

Icici lombard people enrolled me into two unwanted policies and looted my money of inr 35, 562.

I want my complete refund and cancel that unwanted policies.

My name - katheramalla chandraiah

Product name : personal protect

Please ensure that elderly people like me are not getting into trouble like this....
Complaint comments  Read comments Complaint category Banks

Icici Lombard — non issuance of hard copy policy [Resolved]

 ramesh139 on Feb 1, 2019
Respected sir, i buy hero glamour i3s tubless and get soft copy of insurance policy document from show room, my policy no 3005/41877954/11367/000 and ref no - [protected]. I sent many e mails t cc and other concerned dept with all connected documents for original policy of hard copy. My e mails dated 02, 06, 23 nov 18, 13 & 20 dec 18. 08, & 29 jan 19 but invain till date hard copy of policy didn't send me. Service quality cs manager nishit raout has been send courier awb no [protected], but blue dart courier has showed return to icici lambard, because on request of icici lambard insurance (Don't...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — carsense telematics device is not allowed to update [Resolved]

 catstyler on Jan 27, 2019
Hi

I bought your insurance with telematics device.

Now when i did not renew your device, you have cancelled my telematics device.

You cannot do that.

I have paid the price of that.

Irda does not allow you to force a customer to buy or renew an insurance with forced measures like cross-selling subscription products.

Your license can be cancelled....
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — extra commission and misbehave with customer [Resolved]

 brarji on Jan 24, 2019
Sir mera naam hardeep singh s/o shrwan singh
Mera gadi nmber rj13-cb6375 — 2013 model hai
Policy number 3001/mi[protected]/00/000 — swift new ldi
Engine number 2251464
Chahhis no.536104
Deler name audi moter ltd7101 maine gadi repair karwane ke liye suratgharh audi moter ltd 7101 sri ganganagar bikaner road suratgharh gya waha mujhe waimper parts head light koi accident hone ki wajah se toot gyi jab repair ke liye waha pahuche to 2 din gadi waha roki rahi jo ripair maneger hai naam satnaam singh jiska phonr number [protected] hai usne kaha ki aapki complaint...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Icici Lombard — travel insurance claim rejected.. [Resolved]

 sasu1975 on Jan 18, 2019
I booked the ticket on 7 - jan-2019. And bus operator canceled the trip.
I claim the cancellation trip policy. The claim was rejected.
While booking the insurance never mention. The terms and conditions for cancellation reason and eligibles.

I want a proper reason for rejecting my claim. And also my insurance money.

If you are not given the insurance policy amount then you have to return my money.
Without traveling my trip why should i pay for insurance. I want my money back.

Details :
Rejection letter : claim no. Ibibo00838...
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — home insurance claim rejection by surveyor [Resolved]

 dr.manral on Jan 14, 2019
We filed 2 claims covered under home insurance (Claim id: msc[protected] & msc[protected] and sent the pictures and requisite documents to icici lombard as needed. The site survey took place about 3 weeks later. My father provided relevant evidence to surveyor and he seemed ok with the claim. Days later we started receiving communication directly from the surveyor denying the claim for separate reasons. I didnot trusted the intentions of the surveyor and filed a complaint with icici lombard number: [protected] and sent the communications to [email protected]

If the genuine...
Complaint comments  Read comments [2]Complaint category Insurance

Icici Lombard — car insurance policy - continued mental harassment by icici lombard insurance company over a simple amendment and subsequent cancellation request [Resolved]

 erebor7 on Jan 11, 2019
1. It is intimated that i had bought a car insurance policy from icici lombard on 07 jan 2019 of rs 23050/-.

Kindly refer to the string of continued emails thereof right after the issuance of the policy initiated by me.

2. It had come to my notice that the company had mentioned wrong and incorrect nominee details of some aparna ben patel as spouse in my certificate of insurance cum policy schedule due to their own flawed, incompetent and unprofessional procedures which was not at all acceptable to me.

3. I immediately brought this to the notice of the...
Complaint comments  Read comments Complaint category Insurance

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