ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 19%
Submit a Complaint
927
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

TwitterFacebookLinkedInGoogle+
Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
128
down
51
up
65
down
41

Fax:
Fax:
+91 40 6698 9160  
+91 40 6698 9161  
1-800-209-8880  

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
19%
Complaints
927
Pending
120
Resolved
142
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Lombard Complaints & Reviews

Sort by:

Icici Lombard — policy issued by miss guiden

 Vishinkumar N Devnani on Apr 19, 2018
I am holding a health policy of icici lombard since 4 to five years, i was lot of complaint about the policy as last 2012 -13 when i have claimed about opd then also they have not provided the amount till date. But now in the month of march 2018 when i renewed the policy i have told them only you can issue the policy of instead of 5 lakhs to 4 lakhs whatever premium i will pay but remaining it should be same as per last years policy. But they have miss guided me and they have issued the sub limit or clipping the policy which we may not now about the what is clipping or sub limit in that and they...
Complaint comments  Read comments Complaint category Health & Life Insurance

Icici Lombard — claim issue of car

 Krishan Chhonkar on Mar 28, 2018
Respested sir

My general insurance policy no is 3001/mi[protected]/00/000
Name-sarita
Claim no-mot07442887

Karnal motors
Karnal
Haryana

My claim has been pending from 23rd march.

Car survey has been comleted already but till now car has been same condition.

They ask for justification and i give all the incident to them.

Please check and confirm the action

Otherwise i have to go to court for my claim....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — cancellation of health policy and delay in receiving refund

 Jegadeeswaran Balakrishnan on Mar 28, 2018
My policy 4128i/hp/87279366/01/000 was due for renewal and i tried to do the renewal on 31st jan18 for rs.11788, unable to do so then, i reached your call centre through toll free 1800 2666, the agent did the renewal but i was deducted rs.15597 and received a communication that, proposal id 4128i/hrw[protected]/04/000 was dispatched. Immediately i was told the amount and policy number 4128i/hrw[protected]/04/000 was not belong to me. He connected me with next level supervisor and they told me to wait for few days since, they are not able view the policy. On 9th feb18 i received a call from your call...
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — motor policy - payment not received

 Raghav119742 on Mar 26, 2018
Description Type : Certificate of Insurance / Policy not received by the Insured
Complaint Description : Insurance premium paid to insurer through a payment link with proposal number W[protected] on 4th Sept 2017 - Link "https://www.icicilombard.com/payment-new?POLICYID=Wd%2bUQe4gYs4ii7MagE1sxA%3d%3... Payment was done through saving account in ICICI Bank using net banking, Bill desk - Citrus Payment...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

Icici Lombard — no update on policy

 Rammi Jaggi on Mar 23, 2018
My bike was stolen at 19 nov 2017 and my complaint no is mot07097889.. Its already 4 months but i dont get any update till now. I already submitted my final report but i dont get any proper reply i contact so many times to person whose no is given by company to me but he also dont give proper reply and sometimes dont pick up the phone please help me icici lombard when i get my claim i want proper reply now thanks...
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — icici lombard took 15 days to come and check my vehicle and had issued policy with 15 days back-dated. [Resolved]

 Deepak Kaprat on Mar 17, 2018
Hello,

I was called icici lombard customer care on 27 feb 2018 to renew my expired policy for my car. The executive suggests a plan and i made the payment of inr 10450/-. My proposal number: [protected]. He promised me that a person from icici lombard will visit my house within 24 hours to check my car. Only after getting the report they will issue the insurance for me. I keep on waiting and calling the customer care for 15 days, but nothing happened. On march 16, 2018, a person visited my place and checked my car. On 17 march 2018, i got a soft copy of the policy.in this policy issue...
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — I'm not requested for any health secure policies so kindly unsubscribe and return my money [Resolved]

 Sharath303 on Mar 15, 2018
I have received a message ie. Dear customer, your request of health secure on emi has been accepted vide sr[protected]. Emi of rs. 651 will be deducted from your account xx4133
So kindly deactivate the policy i am not requested for any health secure and also i am not interested if it continues i would close my account as soon as possible

Account no:[protected]...
Complaint comments  Read comments [1]Complaint category Banks

Icici Lombard — health policy claim not given

 David sachan on Mar 14, 2018
I bought the health policy no-4128i/hppr/81726754/03/000 in 2013. At the time of buying the policy it was clearly told us that maternity benefit are covered under the policy. I have been paying the premium since 5 years. Now when i tried for maternity claim, it is denied stating that in order to get the claim policy must be of floater in nature and it should be jointly served with the husband. But no one is last 5 years has even bothered to informed us about this clause. Everytime the renewal is due people are calling 10-15 times a day but now no one is ready to revert on the concern raised by me....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — how to know insurance company not telling lie when he is selling their policy [Resolved]

 vkt1985 on Mar 10, 2018
Hii this is vinay i had this icici lombard helth insurence in the beganing when i was taking they tell me lie that we cover all the sanitary item also now i am withdrawing this polycy but i am fail to mail my neft document on their email id customersupport@icicilombard.com is their any solution by which i can get my money back i tried to mail many time on this email id but customer support team is saying we not get your mail is it possible they are telling lie to me if they are telling lie please give me some suggestion... Thank you from vinay kumar tiwari....
Complaint comments  Read comments Complaint category Health & Life Insurance

Icici Lombard — meri asha hospital reg.not sumit bol rahe hai [Resolved]

 Kishorabl on Mar 8, 2018
Hello sir mai date 12/02/18 ko nagpur ramdaspeth dhantoli wardha road me asha hospital reg. Hard copy sumit ki hai aur scan copy mail bhi kiya hai lekin toll free no. Per enquiry kane per who bol rahe hai abhi doument bhi nahi pahucha aur mail bhi nahi pahucha aur mere pass recived hard copy bhi hai pls mere mail per is claim ka updation information bhejo my mail id kishorabl7@gmail.com...
Complaint comments  Read comments Complaint category Health & Beauty

Icici Lombard — insurance claim not pass by icici lombard complaint number mot07219651 [Resolved]

 inderjeet khurana on Mar 7, 2018
Icici lombard — insurance claim not pass by icici lombard complain number
Mot07219651 dated 02/01/2018

Respected sir / madam,

My 2-wheeler scooty with name honda activa with number dl9 s am 2324

Insurance certificate number 3005/w[protected]/00/000 find herewith

Attached bike insurance copy.

Engine number jc44e5586777 chassis number me4j448jc586554

Kindly help for release claim amount rs. 28, 207/- mentioned in last

Insurance policy...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Icici Lombard — claim refund icici [Resolved]

 rahulrawat1986 on Mar 6, 2018
Complete harassment of consumer.
From last two months one accidental claim (Mot[protected] refund was pending at your end. There are two query
1. Motobike number in fir copy
2. Seziure memo report
With reference to point 1. At the time we did fir motobike number was not mentioned on bike.
2. Seizure memo was appropriate unconditional in our case because this was an road accident due to skid of bike and bike got damaged and after we transport the same to company work shop.
Now no revert on both the query. And still we r waiting for refund to settle.
Need...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — irresponsible managers and staff [Resolved]

 amer viqar on Mar 6, 2018
Dear Sir / Madam

Am writing this email in deep distress as i have got a patient admitted on thursday evening
and since then there was no action taken by ICICI

The below are the details of the Claimant
Name : Mazhar Hasan
Policy Number : 4128I/HP/[protected]/01/000

On thursday when Mr Mazhar Hasan was admitted to the hospital prior to it he had black out and seizures which was due to his poor health condition
when he was brought to the hospital without proper diagnose, i believe the hospital mentioned its a case of epilepsy...
Complaint comments  Read comments Complaint category Health & Life Insurance

Icici Lombard — insurance claim not pass by icici lombard complaint number mot07369860 [Resolved]

 korde.kailash on Mar 5, 2018
Respected sir / madam,

My 2-wheeler bike with name hero passion pro with number mh03 cc 2236 met an accident on 18 feb 2018 at eastern express highway, mumbai and bike slipped at right site. Damaged part after accident is left guard, silencer cover, backlight, handle and right site handle grip and bike kick completely bracken from engine shaft.

Insurance certificate number 3005/39306732/11360 /000 find herewith attached bike insurance copy.

Engine number ha10evfhm11192 chassis number mblha10bsfhm1053 2

I had raised complaint with icici...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Icici Lombard — regarding the health check up coupon [Resolved]

 pankajqs on Mar 3, 2018
Dear all
Greeting of the day!!!

We are sorry to say that we are not satisfied with the service of lombard insurance company. Our concern is not for claim our concern regarding the information which was shared with us at the time of selling, mail exchanged with us and the information is available on we page are entirely differ. We are really feel that we are big fool
So we trust on the words of the lombard representative, when we buy the policy it was informed to us that the path facility will provide near by house. No a grade hospital or b grade hospital. You can check...
Complaint comments  Read comments Complaint category Health & Life Insurance

Icici Lombard — cancel loan policy

 Pankajaggarwal94 on Feb 26, 2018
Mera loan indiabulls se huya our apki company ne policy ki mane indiabulls ka loan bar diya hai mane policy cancel ki request 3month se di hui hai mujhe baar baar document mangva kar pareshan kiya hua haiai bahut jyada haresstment mei hu mujhe payment ki jaroorat hai mobile no. [protected]. Hlapkar00329520 loan account no. Sir please jaldi se payment karva do...
Complaint comments  Read comments [1]Complaint category Loans

Icici Lombard — health insurance-icici lombard [Resolved]

 IamSAM on Feb 26, 2018
A health policy was renewed on 4th feb 2018. The payment for the one year renewal was made on that date and my card account was debited for policy through their online payment portal.

As on date of writing (26 feb 2018). I have neither received the electronic copy of the renewed policy nor the hard copy.

Since the date of renewal, i have spoken to 6 different customer service agents on their toll free number 18002666. With each of them promising a resolution within 24-48 hours. A resolution seems like a mirage.

Prior to the renewal, the agent mr daniel...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — health policy - refundable money [Resolved]

 Aslam basha K on Feb 24, 2018
Dear sir,
Good evening.
This is aslam basha k from chennai. As i joined, one year health insurance policy in icici lombard from the date of 18/03/17 to 17/03/18. When i joined before, i received a call from a lady person miss. Nivedha ph: [protected]. Told me that, “we are calling from icici regarding health policy”. It will be refundable after one year when your loan will be completed. If you r using credit card means we will convert to emi option also. Then i agree to join in this policy. Today i called that above contact no, someone picked the call and told me that “there...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — name transfer not done even after payment [Resolved]

 Dr. Naveen John on Feb 23, 2018
Hi,

This is to bring to your notice that, my experience with your company has been disappointing. I had to make multiple calls and send reminder mails to address the issue but still due to the laid back attitude of the staff the issue is still not resolved. I recently spoke to one ms pooja and asha who put me on hold for almost 5 minutes and disconnected the call. I have never experienced such low quality of service with any other service provider. With this kind of attitude from the staffs i would never ever recommend this company to anyone. There is absolutely zero follow up and...
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — health insurance policy renewal [Resolved]

 rajeshbhartiya on Feb 22, 2018
I have send this mail to icici lombard for my renewed policy papers i got a call from icici lombard that our health policy is not renewed.
My policy no is 4128 i/hppr/84949383/01/000 on name of mr. Rajesh bhartiya. I have paid rs 44153/- to renew my policy on 21/11/2017 by credit card for two years policy from rbl bank credit card transaction id mt173260041000010026238. Since from one month i am following with icici lombard for the renewed policy but they are not providing any solution....
Complaint comments  Read comments Complaint category Insurance

Recently Discussed

22 hours 43 minutes ago
Icici Lombard
no update on policy
2 days ago
Icici Lombard
policy issued by miss guiden
7 days ago
Icici Lombard
cancellation of health policy and delay in receiving refund
17 days ago
Icici Lombard
motor policy - payment not received
17 days ago
Icici Lombard
claim issue of car

Featured Complaints