ICICI Lombard Complaints & Reviews

Im manish kumar mishra i was agent ICICI Lombard insurance company
My pan no. Is showing at IRDAi portal please
Remove my pan card IRDAi portal...

Dear sir,
since last six years i am paying the isurance amount and other taxes since i bought the toyota innova crysta. And no claim had been raised so far, but now a small pabble stone broke my front main glass. And i went to the service under insurance, against the insurance complain no. Mot17310226 for policy number til/11371410 of icici lombard. But the service centre is denying the service and only repairing the small dent in...

All mail communications attached in detail

ICICI:

• The Agent and ICIC Lombard will Issue High Premium policy with dummy Tele verification with aged people, saying the claim will be covered from first day
• When you submit the claim, they will visit your house and ask for 10 years back data and say your claim has been rejected because of PED – preexisting disease
• After claim rejection,...

Resending..

Dear Sir / Mam,

Vehicle No: TN02 BZ7099
Model: XUV 700 AX7L DSL AT 7 seater
Owner: Jayanthi Boopalan
Chasis No: MA1NE2ZTFP6J18009

Due to rat bite, above mentioned vehicle was given to MM Motors, chennai workshop on 8.12.25 for service.. Due to the wiring damage, the door module & SVS module also damaged.. But ICICI insurance company agreed to pay for wiring damage,...

1. Policy holder name: Kailash kumar P K
2. Policy no: 3001/O/[protected]/00/000
3. Insurance Company name: ICICI Lombard
4. Pincode: 607106
5. Bima Bharosa portal - Token number[protected] raised on 09.12.2025
Despite escalation to IRDAI, till date there has been absolutely no response, communication, or corrective action from the insurance company. This itself is a direct violation of IRDAI (Protection...

I am writing with utmost inconvenience and after facing the mental harassment and torture by ICICI Lombard Team. I had given my vehicle for repair at Shree Pawan Ford workshop after a minor accident, but since 17th of November I am facing challenges to get proper support and claim settled. I talked to Sachin on 19th Nov and he stated that my policy had 50% NCB and I am only eligible for 20% without any document and submission of records....

My travel claim is not being cleared though my flight was delayed by 5 hours from mumbai to vancouver via Hongkong...

Facts of the Case:
I am the policyholder of ICICI Lombard Motor Insurance. On 6/11/2025, my insured vehicle (Revolt bike) met with an accident involving an auto, resulting in damage to the right side and brake failure.

The vehicle was taken to Revolt Hub, Palwal, where the claim process was initiated.

Despite submission of all required documents and evidence, the claim has been pending for over one month.br...

My home insurance claim (MSC[protected] under Policy No. 4119/CHP/[protected]/00 was rejected by ICICI Lombard on false grounds despite being fully covered under the policy (flood, heavy rain, water ingress).

The surprising part is that ICICI Lombard already approved and settled my other home claim arising from the same incident (Claim No. MSC[protected] for ₹4, 31, 275). Rejecting one claim while settling the other from the same...

I am writing to express my deep disappointment regarding the handling and rejection of my recent claim.

When I last contacted your team regarding the rejection, I was informed that the claim could be reconsidered if I provided a letterhead from the referring doctor mentioning the admission details. I made significant effort to obtain this document, even traveling to another city, and submitted it as requested.

However,...

Dear Team,

My Self Manoj Loya, I have code in ICICI LOMBARD GENERAL INSURANCE CO. LTD. Bearing No.ILG01786, my request to you please remove code from Irdai portal and my code was cancelled I'm unable to take another code in other company.

Please do needful...

Dear Sir/Madam,

I am writing this formal complaint regarding a wrongful rejection of my windshield damage claim by ICICI Lombard under Policy No. 3001/[protected]/00/000 for Vehicle No. MP14CB2798, insured in the name of Mrs. Anita Jadon.

On 30 June 2025, a tractor carrying construction material hit the right side of my car, causing visible damage, including to the windshield. I filed the claim on time and provided complete information, images, and damage estimates. While ICICI approved partial damage repair, they denied the windshield claim stating the damage "does not match the cause of loss" — based solely on assumptions and without any proof or investigation.

Their claim manager also verbally admitted during a recorded call that the windshield portion was denied “on the basis of doubt, ” which clearly violates IRDAI Regulation 15 (4) that states:

> “No claim shall be repudiated by the insurer except for reasons communicated to the insured in writing and supported by relevant documents or evidence.”

I escalated the matter to IRDAI via Bima Bharosa. Despite follow-up, ICICI has not issued any clause-based explanation or valid justification, and now my rightful claim is being unfairly denied.

I request you to kindly investigate this matter and direct ICICI Lombard to:
1. Approve and settle my windshield claim as per OD policy terms.
2. Issue a written reason if rejecting, backed by physical or documentary evidence, not assumptions.
3. Consider compensation for delay and harassment caused by poor claim handling.

I am writing to formally escalate an issue regarding my recent claim rejection under Policy No. 3005/O/[protected]/00/000. I received a call from the appointed surveyor, who, rather harshly, informed me that my claim cannot be approved. The reasons cited were contradictory to the benefits clearly stated at the time of purchasing the policy.
I would like to highlight that I applied the eligible benefits while acquiring the policy in good faith. The rejection now appears to be based on overly technical or obscure grounds that were neither mentioned upfront nor communicated clearly during onboarding.
As a customer, it’s disheartening to experience such a lack of empathy and professionalism, especially when your tagline proudly states “Nibhaye Vaade”. A promise should not feel like a loophole when it matters most.
I request a thorough re-evaluation of my claim and a response that reflects transparency and commitment to the values your brand stands for. Kindly acknowledge receipt of this email and escalate this to the appropriate authority for resolution.
Looking forward to a prompt and fair response.

Dear Sir/Madam,
I am lodging this urgent complaint against ICICI Lombard General Insurance Company Limited for their egregious misuse of my personal data and engagement in unethical, potentially fraudulent practices, including impersonation, which violate my privacy and pose a serious risk of financial harm. This complaint is intended to expose ICICI Lombard’s dangerous activities and ensure accountability, as their actions...

ICICI Lombard sent a field agent to inspect my vehicle accident claim, and the experience was absolutely terrible.

The agent tried to force open my phone, claiming “your phone will tell everything, ” without any legal authority or consent.

He took photos of my injuries without my permission, which is an invasion of privacy.

He made baseless assumptions about who was riding the vehicle,...

To,
The Honorable Consumer Complaint

Subject: Complaint Regarding Rejection of Mediclaim Policy Claim by ICICI Lombard (Policy Number: 4016/X/O/[protected]/00/000)

Dear Sir/Madam,

I am writing to bring to your attention a grievance I have with ICICI Lombard General Insurance Company regarding the rejection of my mediclaim for my wife’s hospitalization, despite providing all the required...

Dear Team,
I am using the motor vehicle policy of ICICI lombard and i have rasied the claim against damages (Accident) but insurance company has not paid the full amount against claim without any reason. He has given the justification to dealership check the photo and at the same time refuse this part because all the damages is not justified for loss. You are changing the all parts without approval.

I am unable to understand...

Dear team,
Please provide me the NOC copy as soon as possible.
I will apply for the same for durgapur branch one month ago but till now I am not received any NOC letter for your company.
Kindly provide me the NOC copy as soon as possible
For your reference application letter attached....

To Whom It May Concern,

I am writing to formally lodge a complaint regarding an unresolved issue with my travel insurance claim, which has been pending for over four months. Despite numerous attempts to resolve the matter, I have faced continuous delays and lack of resolution. Below are the details of the complaint:

1. Incident Details:

Date of Incident: March 17th to March 24th, 2024
Location:...

I went on a business trip in March 2024. during my recent stay at hotel from 17th March to 24th March, one minor accident happened resulting in damage to a mattress in my room.

The incident involved an iron being left on the bed by mistake, which caused minor damage to the mattress(Attach is the Photo) As a result, it was necessary to replace the entire mattress due to the extent of the damage incurred.

The hotel...