ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 14%
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806
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
64
down
29

Fax:
Fax:
+91 40 6698 9160
+91 40 6698 9161
1-800-209-8880

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
14%
Complaints
806
Pending
119
Resolved
82
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Lombard Complaints & Reviews

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ICICI Lombard — surveyor denying for justified and siple claim-reg.....

 mohammad aasif khan on Jul 23, 2017
Dear sir/madam,

I purchased Baleno Delta 1.3 from Sky Nexa Raipur (C.G.) in Sep/2016 . i got an accident near Bhopal (M.P.), So I left my Car in Raj Roop Maruti service centre Bhopal. They registered claim for my Car. insurance company appointed surveyor regarding claim. Surveyor inspected the car and approved claim for front portion, lower body, bonet dent, roof dent and left mirror.

But he denying to approve claim for left body dent and scratches. Service person of Raj Roop maruti service centre also said him "it is justified claim", even i talked him and explained...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — I'm complaining about being charged more

 syedwaseem on Jul 22, 2017
Dear sir/mam

As i have renewed my activa policy recently for which the amount collected by that guy is 1148 on the insurance cover but he has charged me 1500 if i ask him about this he said it was the charges for gst as well as for doing that job. Is it the transaction charges or what.

I renewed my policy in tilak nagar petrol bunk opposite to sagar hospital bannerghatta road...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — complaint againt icici & proclaim insurance company on accident coverage for lpg gas explosion at my home

 meghanaKv on Jul 20, 2017
Hi team,
There was an accident happened on last week of march 2017 at my residence (Home) due to lpg gas explosion, as a customer i have provided all required documents to the oil agency and respective company for the survey and coverage. But there was no person came to site and examined the site for a claim report. I have been following since then, unfortunately have not got any response from above mentioned companies. Kindly help me in getting the coverage done. They mentioned the claim report is done based on the documents with out verifying the site. Please contact if required any proofs...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Claim 220201361985

 NaveenKumar Jvv on Jul 14, 2017
Ref : 220201361985

Dear sir

I had admitted twice (22/12/2014 and 04/09/2015) in hospitals because of breathlessness and my oxygen levels came down to 81, astma.

In last 2 years my weight increased gradually, 194 kg and my bmi is 60. Because of weight i got effected with diabetes (Where hba1c is 8.8) and hypertension. I'm not in a situation to walk for 200 meters.

I had vitamin b12 (129 pg/ml) and d3 (6.79ng/ml) deficiency, and fatty liver. I was suggested metabolic and bariatric surgery and underwent the surgery in june this year.
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Still waiting for a payout, for car accident nearly 3 years later

 mrjoe on Jul 8, 2017
My new cook had an accident in my Bolero Camper 3 years ago, I took it to India Garages, the Garage that sold it to me New. Attached is the cost of the repair, Mr Manish from ICICILombard, the most obnoxious man I have ever met, said bluntly, that I am only going to pay you 30 % of the cost, when I am entitled to 40% and that he was only going to pay me 30, 000 Rs..
I think that is why India Garages Now Have a sign recommending NOT to use ICICILombard Car Insurance. I never used this Insurance Company again, and as I pay for all the vehicle insurance for all my staff, as their Insurance expired,...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

ICICI Lombard — Genuine cashless request REJECTED!

 shripadhegde.m@gmail.com on Jul 6, 2017
ICICI Prudential UHID : 103280801
ICICI Prudential Policy number : 4128I/IHPR/113181204/01/000
AL Number : 110100316238

We have ICICI Prudential health insurance for the last 1.5 years. On 10th June my wife was admitted to KMC in Mangalore for Knee paid due to bacterial infections (This disease is termed as "REACTIVE ARTHARITIS"). Please note that this is not the general artharitis that come at old age. The hospital has provided all the necessary documentation to start the cashless hospitalization process. To my surprise the cashless request was rejected and the only...
Complaint comments  Read comments Complaint category Loans

ICICI Lombard — Motor Insurance Claim - ICICI Lombard Team not honouring their commitment

 Ady_30 on Jul 6, 2017
ICICI Lombard is not honoring the policy features and due to which I had to pay the damage charges. I have been repeatedly asking for the proof which customer care team does not bother to share. Even though there Complaint Escalation matrix (as published on Net) does not respond, it mutely let customer care team do their job, pathetic state of affairs at ICICI Lombard team...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Refused to give Insurance Policy

 Samuel Selvamony on Jul 5, 2017
Sir / madam,

I have purchased a travel policy along with my flight ticket booking from Delhi to Patna to Delhi for 10th & 14th July 2017. Even though the amount was deducted, the policy did not come to me till date. Regarding the same I had called the customer care service thrice and almost every time my call was put on hold for at least 20 mts but nothing was sorted out till date. The last customer care executive told me that the particular PNR (Jet Airways PNR # RXAAXY) does not reflect any policy. But I had sent an email with all the detail along with the insurance receipt to...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Rejection my actual claim

 Ajay Jain1 on Jul 1, 2017
I have KUV 1OO K2
Registration No. is DL7CT9263
And insured with your extreme empire known as ICICI Lombar Policy No. is 3001/114996416/01/000, My vehicle get Accident 14-06-2017 at 8.00 am. At N.H. 24 Hapur Road I went to SHIVA automobile that is situated in B-7, Industrial Area, Meerut Road for my Insurance claim After survey of my car By Mr. Rajeev Gautam give me claim for that Accident for front and back side. He reject to give approval for left side that also get dent in this accident. After the contact with Mr. Rajeev Gautam he told me that “Isko aap apni pocket se kara lo”...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Rejection of major medical illness claim

 Gajendran.M on Jun 24, 2017
My claim No GEN 000215907 against my health insurance policy No-4080/PNB-GSM/88351596/00/000 has been rejected by ICICI LOMBORD due to the reason of non disclosure of pre-existing diseases DM & HTN. But at the time of booking policy no one enquired about my existing diseases and explained anything nor carried out medical examination to me. Before issuing such a major policy their responsibilities is to check all those things thoroughly whether I am eligible for this policy or not. The bypass heart surgery carried out to me on 22nd March 2017 and I am taking bed rest at home without job/salary at...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Lombard — Honda activa 2 wheeler accident claim complaint

 jigargmehta on Jun 21, 2017
My honda activa has accident with aterno in parkig due to high race while starting and put down to the floor. There was as damage on headlight and its upper side plastic body, scraches
On body of front wheel and left back side body supress.
Surveyer only pass headlight and plastic body.
So, i request you to cover full damages as its single time accident claim.
Thanks...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

ICICI Lombard — Health insurance policy

 Maneesh2212 on Jun 13, 2017
My name is maneesh kumar age 24,
Date of birth 12/01/92
Icici lombard employee have made a call yesterday i. E. On 12th june 2018 at 6:07 seconds explaining me a policy of health insurance worth rs 8000+
They explained me the policy and after that they told me that a verification team will call me asking me about my address phone no. Date of birth and card no. So that they can convert the amount of the policy to 440 as an emi instead of paying the whole amount together on my icici credit card.
When the verification team called me i had a doubt so i told them i need...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Travel insurance

 spbhandari on Jun 9, 2017
I have taken overseas travel policy from icicilombard Lombard for 4 family members. Their online team sent me 4 different payment link for which I made 4 different payment through my netbanking facility. But these people issued me only two policies. When I omplained they forced me to pay premium again saying techical error and later on I came to know that they issued me policies against all the payments instead of refunding the first payment. Now these people are just fooling around. Worst insurance company I have seen in my life time...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Lombard — Insurance not debit [Resolved]

 seethisekhar on Jun 4, 2017
My name is seeethi reddi sekhar reddy my vehicle claim no MOTO 6374507 this process ruining from 3 months police is claimed but not debit amount i had follow up related persons (jaka upendra phone no: 8886516346) but this person told me about this process will be take more days and not properly respond, please kindly request recived and justice me to be debit my amount...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

ICICI Lombard — Insurance claim

 sanjeev1508 on May 30, 2017
Respected Sir/Madam,

I Sanjeev Gupta ( Advocate) have a taken insurance from ICICI Lombard for m car No. DL-13C-6154 and in the last four years, there is no claim, last sunday, front side of my car hit and my car is damage and I have given my car at Renault Noida Sector-63 and my claim No. is MOT06638116 and till date ( 30/05/2017), there is no response from company....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Vehicle insurance claim

 supreet.rawal on May 24, 2017
I am writing this complaint with regards to my car insurance claim. I met with an accident at Lucknow highway on 12th March 2017 for repairing and insurance purpose i dropped my car at Megha auto dealers (I) pvt ltd. The insurer inspected my car within few days and i was told that the insurance will be claimed within 45 days. But its been 70 days passed and so far i didn't get any response from the insurance company. I have been doing regular follow ups with the insurer but i all the time they keep on telling me that it will be done in couple of days, But as of today no action has been taken to...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Cancel request number 18042017387

 spruthi on May 18, 2017
I have raised a request to cancel my loan policy, daily i am calling them and they are telling they are updating the documents but i didn't receive any response.
As there is a name mismatch with cancelled cheque and the policy name.I have submitted all the documents PAN card, Passport, Neft Form, Cancelled cheque and Self decleration letter.Can you please let me know when can i get the refund.This is high time of waiting with the services as you people are testing the patience of the customer....
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Regarding claim issues which is vehicle reg no BR01BP7709 Claim No-MOT6584303 on Dated -09-05-2017

 proio on May 17, 2017
Dear sir/madam
In reference of above claim no have say that i am extremely sorry after approval form insurance company. There is no meaning by according to cause of accident given by approval of insurance when ever there is a genuine complain.
So i there for request you please re-consideration and approval to re survey from higher authority and new team because i am being to harsh.

Thanks & regards yours
Seema kumari place of accident-fatuha
8877733222 date of accident-08-05-2017
Shivam automobiles
Bihar, patna...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Wrong policy sold [Resolved]

 Shawn Sumi on May 17, 2017
I am not happy with support team and Sales team, Its finally very poor experience with ICICI Lombard Team. Let me briefly explain your poor service.

1) Date 10 - April- 2017 Your Executive team called me and offer me Car insurance. As I have car hypothesized by ICICI Bank ltd so I thought they have all my car details that's why ICICI Sales Team calling me, even they know my policy will expire with in 4 days.. So I trust her and I found offer quite good as compare to prv. company. Its on record I told her I need full coverage for my Driver and passenger setting in my car as it is Commercial...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — My car insurance - change of name [Resolved]

 Joseph Ruben on May 16, 2017
How many months to you require to change my name in my car insurance?

- i raised the request in the month november last yr i, e 2016
- the are continues emails on that to you guys.
- my car met with accident in the month of dec 2016.
- called the customer care on the same day spoke to 4 of your executive on call. Brilliantly all 4 gave me different answers for the same question.
- i could not use my insurance for my car accident since, you guys have not changed my name still.
- i raised a request again last week i. E 9th may, i am diligently getting...
Complaint comments  Read comments [1]Complaint category Insurance

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