ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 31%
Submit a Complaint
1019
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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155
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68
up
83
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49

Fax:
Fax:
+91 40 6698 9160  
+91 40 6698 9161  
1-800-209-8880  

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
31%
Complaints
1019
Pending
122
Resolved
279
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Lombard related photos (112)

ICICI Lombard Complaints & Reviews

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Icici Lombard — unprofessional and dying to get the money without showing the quotation

 Abhijeet Purohit on Aug 14, 2019
Alok shukla and his floor manager initially agreed to send quotation in pdf and kept on asking for payment. I gave all my details and family details on agreeing that they will email me quotation in pdf format. They never did that. Later, the floor manager started saying they don't entertain purchase of motor policy online and showed that he is doing a favor to me, which i never asked.in a rude way he said better go to a dealer and get the policy.

What was my mistake?
My mistake was:
1. I requested to see the quotation first before making the payment.
2. I...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — irresponsible with documents

 manjunatha u on Aug 9, 2019
Dear sir,

Policy no. 3001/[protected]/00/000
Ph: [protected], [protected]

Problem is not solved, car inspection done once and they agreed to replace the key, few days later they told me visit office and provide all required documents as per the call i went to lombard office mysore and submitted all the documents. Till now i didn't get any call or information, i only called them again and asked status.

Now they are saying want to inspect car again.
How many times you're doing inspection. Do you i think i don't have any work to go here and there?
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — highly irresponsible in with my docs

 manjunath praghna on Aug 9, 2019
Dear sir,

Policy no. 3001/[protected]/00/000
Ph: [protected], [protected]

Problem is not solved, car inspection done once and they agreed to replace the key, few days later they told me visit office and provide all required documents as per the call i went to lombard office mysore and submitted all the documents. Till now i didn't get any call or information, i only called them again and asked status.

Now they are saying want to inspect car again.
How many times you're doing inspection. Do you i think i don't have any work to go here and there?
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — policy payment deletion

 ramnanivarsha on Jul 31, 2019
Icici Lombard — the icici lombard premium deletion

1 Review
Thakur village, Kandivali East, Maharashtra, India
ramnanivarsha on Jul 31, 2019 Mark as Resolved

I Have written more than 10 email to remove my name from the email and sms for policy#2093166 for payment. more than 5 meeting with there staff and managers . this was on april/10/19. but they keep posting msg and email on everyday. Also i get the call to pay the premium which i am not able to pay. its like harassing me & i am in so much pressure that i cant even talk to there company .
they...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — the icici lombard premium deletion

 ramnanivarsha on Jul 31, 2019
I Have written more than 10 email to remove my name from the email and sms for policy#2093166 for payment. more than 5 meeting with there staff and managers . this was on april/10/19. but they keep posting msg and email on everyday. Also i get the call to pay the premium which i am not able to pay. its like harassing me & i am in so much pressure that i cant even talk to there company .
they always say the matter is automatic posted by computer and we are helpless.
Dear Mr Biswas,

Hope you will be fine .
I have discussed this matter in your presence in thakur...
Complaint comments  Read comments Complaint category Banks

Icici Lombard — making fool to customers and also making fool to india consumer complaints forum

 UMESH ROKDE on Jul 31, 2019
Hi team,

I have raised one complaint against icici lambard regarding my claim and then they just call me for formality and said we will look into this and the they make the status of complaint as resolved but till date no action taken. I have mail all the higher authority of icici lambard but still no action taken. All are same, since 3 years i am buying icici lambard policy but now for sure i will not going for icici and even no one in my circle will go for icici, they are making fraud with customer. Please find the attached complaint screenshots for your reference and i request...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard[email protected]

 akhi- on Jul 24, 2019
On July 21st i made a recharge of rupess of 348 on my mothers phone using jio app. The recharge was done using myjio via upi method and using google pay. The payment gateway was made by [protected]@icici. My money was deducted from my account but recharge was not done. I have mailed a refund request but no reply from them. Please refund my money

Upi transaction id :[protected]...
Complaint comments  Read comments [1]Complaint category Internet Services

Icici Lombard — health insurance policy cancellation

 Jothi Arumugam on Jul 18, 2019
Hi am jothi icici credit team called me daily asked for credit card so i gave my details for it after that they said about the insurance and i said no need again and they called me and force me to do that and they charged for the credit card they haven't informed me about that and now this policy i haven't generate the pin for the card itself but every month am receiving to pay because of this policy please cancel that policy...
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — regarding not get the claim refund

 Parveen meet on Jul 17, 2019
My claim id is mot08911583. Survey of my accidental car is done on 30th june & i get the assurance your claim amount refund will be done in next 10 days but till date i not get any refund.
Pls look into as on every call i get the feedback your claim will be processed in next 2-3 days. But till date not get the refund amount.

Best regards
Rakesh kumar...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — issue not solved

 manjunatha u on Jul 15, 2019
Dear sir,

Problem is not solved, car inspection done once and they agreed to replace the key, few days later they told me visit office and provide all required documents as per the call i went to lombard office mysore and submitted all the documents. Till now i didn't get any call or information, i only called them again and asked status.
Now they are saying want to inspect car again.
How many times you're doing inspection. Do you i think i don't have any work to go here and there?
Why you didn't tell all rules and regulations before taking policy?
Executive...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — service not done

 manjunath praghna on Jul 12, 2019
Dear sir,

Problem is not solved, car inspection done once and they agreed to replace the key, few days later they told me visit office and provide all required documents as per the call i went to lombard office mysore and submitted all the documents. Till now i didn't get any call or information, i only called them again and asked status.
Now they are saying want to inspect car again.
How many times you're doing inspection. Do you i think i don't have any work to go here and there?
Why you didn't tell all rules and regulations before taking policy?
Executive...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — claim for bike stolen insurance money [Resolved]

 Ramuna devi on Jul 10, 2019
Myself, manoj kumar singh, s/o-hari prasad singh, address-mahatma gandhi nagar, bazar samiti road, ward no. -09, buxar (Bihar). Mob-[protected]. My claim no.- moto8504757 and policy no. 3005/[protected]/00/000 with vehicle registeration no. Br44c5657. I want to say you that on 10/02/2019 my vehicle was stolen and i have lodge a complain to the police on same day but police have delayed in fir, but this company is not listening to my problem and they are not giving my insurence money, they are asking for some money to solve my problem and they are rejecting my claim and they have taken my all original...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — survey related [Resolved]

 Sandeep Kakodiya on Jul 10, 2019
I am the car policy holder of your insurance company, the car policy no. Is 3001/hi[protected]/00/boo the cars registration no. Is mp28ca0239, on getting the car accident i took the car to the dealer abhishek hyundai chhindwara, car surveyed by your company's surveyor mr. Raajveer saral i have written a complete description of the accident in the claim form but surveyor who come to survey the car, says that this incident is not of the same time, surveyor only talked about processing of front main glass, while bomber's support frame cover & right side mirror are also damaged, whose reason and whole...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — do not get my original policy document

 ER Mukesh Pathania on Jul 9, 2019
Sir. I did my car insurance through harveer auto chandigarh on date 24th april car no. Hp 5301 owner namr subhash chand but i do not get any orignal document i am calling regularly to mrs. Archana who is working in harveer auto as the policy agent... Now she is not picking up my phone so please sir issue me my policy document as soon as possible......
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — i have requested to close insurance policy against my pre closure personal loan. ticket no - icicilom: 2019041800525. [Resolved]

 bijaipur on Jun 28, 2019
Dear sir/ madum

I had a personal loan from icici bank, which is already closed from my side. Now from last more than one month i am requesting to lombord team to close all insurance policy against this loan and return my amount, which is committed by lombard team itself. The reference no icicilom:[protected].

The custumer care mail conversation subject line is "icicilom:[protected] regarding withdraw the insurance amount against preclouser of personal loan lpgur[protected]"

Complain description - major concern is the customer care team is playing...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — my claim not approved and icici lombard not responding us.

 shashi cool on Jun 28, 2019
सर मेरा नाम अमरदीप है और मेरे भाई का नाम शशि भूषण है, मेरे नाम से गाड़ी रजिस्टर है, क्योंकि मेरे भाई शशि भूषण के पास फाइनेंस करवाने के डॉक्यूमेंट पूरे नही थे, इसलिए गाड़ी मुझे अपने नाम से लेनी पड़ी, ये गाड़ी मेरे भाई शशि भूषण के पर्सनॉल यूज़...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — my claim not approved

 shashi cool on Jun 28, 2019
सर मेरा नाम अमरदीप है और मेरे भाई का नाम शशि भूषण है, मेरे नाम से गाड़ी रजिस्टर है, क्योंकि मेरे भाई शशि भूषण के पास फाइनेंस करवाने के डॉक्यूमेंट पूरे नही थे, इसलिए गाड़ी मुझे अपने नाम से लेनी पड़ी, ये गाड़ी मेरे भाई शशि भूषण के पर्सनॉल यूज़...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — issues with claims

 manjunath praghna on Jun 27, 2019
Hello sir/madam,

This is manjunatha u, this complaint regarding claims from icici lombard.

I have taken car insurance from icici. I paid extra money to get platinum insured member, with this platinum offer i suppose to get devise and remote key to my car as part of platinum insurance. Unfortunately i didn't get any offers, before paying insurance amount executive promised me that i'm going to get those offers, after completing payment they stopped responding i called many times and went car showroom but nothing happened.

I have recorded voice call when...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — car insurance icici lombard not service good so I want to cancel my insurances [Resolved]

 Nandy Panchal on Jun 20, 2019
Hi Team,

I am nandkumar panchal.my claim no - MOT08764931 and i have registered claim date - 20/5/2019. after multiple follow up surveyor visited to check car after 2 days and he given approval after 3 days after that my car has been repaired and i paid bill to garage owner and after i submitted bill to insurance office to dhanjay on friday 7/6/2019 .place - morwadi pune . now they are saying they has lost my bill so unable to claim bill. i am waiting since 2 week to refund my money... almost one month done ...i observed so much delayed, not good service, Rude staff,
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — delay in claim [Resolved]

 Ajay Kkk on Jun 17, 2019
I have purchage a policy by icici lombardis the name of mrs savita
Who is hospitalaise last 4 days claim raise from hospital full and final since today 12:50 pm but no revert from your site till now paicent is in hospital .they are not discharge paicent when claim is not aprove from your site .i am fully disipointed your service ??? Policy no-IL[protected]...
Complaint comments  Read comments Complaint category Insurance

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