ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Website: | www.icicilombard.com |
Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi Mumbai Mumbai City District Maharashtra India - 400025 |
Customer Care Phone Numbers and Contacts
Fax:
Fax:
+91 40 6698 9160
+91 40 6698 9161
1-800-209-8880
Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India
ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India
ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.
ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025
View More Information... ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025
Customer satisfaction rating

Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.
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ICICI Lombard Complaints & Reviews
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ICICI Lombard — Policy is not displaying in mparivahan site
I have purchased one two wheeler insurance from iciclombard gen insurance[protected] bearing policy No 3005/RF[protected]/00/000. Its third party cover valid up to[protected].
policy is not displaying in mParivahan portal.
registration no of my vehicle is Jh 05 Ce 5042.
due to this I am facing hardship.
policy is not displaying in mParivahan portal.
registration no of my vehicle is Jh 05 Ce 5042.
due to this I am facing hardship.
Complaint Status
[Jan 18, 2021] ICICI Lombard customer support has been notified about the posted complaint.
Dear Ashis,
We have noted your concern. Kindly share your contact/policy details for us to check this from our end.
Regards,
ICICI Lombard General Insurance
We have noted your concern. Kindly share your contact/policy details for us to check this from our end.
Regards,
ICICI Lombard General Insurance
Post your Comment
ICICI Lombard — Delay in settlement of reimbursement claims - Claim no.CL-004821024
Dear Sir/Madam,
I (Proposer) have taken the health insurance policy (Policy no. 4128I/IHIN/91710667/03/000) for my younger brother (expired on 17.10.2020) from 2006 onwards and continued to renew till now. My brother got expired on 17.10.2020 due to cardiac arrest and COVID infection. I have submitted the reimbursement claim on 04.12.2020, received at your Hyd claim processing unit and acknowledgment on 11.12.2020. The query received stating the claim form has to be signed by person insured. How such query can be raised when the documents submitted at my end clearly evidences with reasons of death of my brother. This is painful to address such queries after being associated with ICICI Lombard from 2006 onwards. The claim is yet to be settled.
Request your intervention and to expedite the settlement of claim lodged. Facing financial difficulties as I have to borrow from outside to settle the hospital bills.
Thanking you in advance, D. Ramkrishna Rao ([protected])
I (Proposer) have taken the health insurance policy (Policy no. 4128I/IHIN/91710667/03/000) for my younger brother (expired on 17.10.2020) from 2006 onwards and continued to renew till now. My brother got expired on 17.10.2020 due to cardiac arrest and COVID infection. I have submitted the reimbursement claim on 04.12.2020, received at your Hyd claim processing unit and acknowledgment on 11.12.2020. The query received stating the claim form has to be signed by person insured. How such query can be raised when the documents submitted at my end clearly evidences with reasons of death of my brother. This is painful to address such queries after being associated with ICICI Lombard from 2006 onwards. The claim is yet to be settled.
Request your intervention and to expedite the settlement of claim lodged. Facing financial difficulties as I have to borrow from outside to settle the hospital bills.
Thanking you in advance, D. Ramkrishna Rao ([protected])
Complaint Status
[Dec 31, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Dear Deekulla,
Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same
Regards,
ICICI Lombard General Insurance
Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same
Regards,
ICICI Lombard General Insurance
Post your Comment
Hi Team,
This is to bring into your notice that I was trying to reach the icicilombard for taking the Senior...
This is to bring into your notice that I was trying to reach the icicilombard for taking the Senior...
Hi,
I have submitted my documents before 2 months but still after completion of 2 months and after giving...
I have submitted my documents before 2 months but still after completion of 2 months and after giving...
ICICI Lombard — Rejection of my Claim# MOT10422396
While driving from Bangalore to Karwar on Bangalore-Pune Highway, the bonnet of my Car got detached from the hook and banged the windshield and top roof. This has caused sever damage to the car Windshield, Roof, Fender etc... I have registered for the claim with number MOT10422396 with ICICI Lombard.
However, after surveying now the insurance company ICICI Lombard has rejected my claims saying there is no cause of accident. The mechanical failure which caused the bonnet lid of the car to get detached due to wind pressure is not considered as the cause of the accident.
I request you to please resolve this issue and help in approving my claim.
However, after surveying now the insurance company ICICI Lombard has rejected my claims saying there is no cause of accident. The mechanical failure which caused the bonnet lid of the car to get detached due to wind pressure is not considered as the cause of the accident.
I request you to please resolve this issue and help in approving my claim.
Complaint Status
[Nov 21, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Dear Vishal,
Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.
Regards,
ICICI Lombard General Insurance
Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.
Regards,
ICICI Lombard General Insurance
Post your Comment
Polici no. 1 4118/LMFSL/[protected]/00/000
POLICY NO. 2 4005/M/LFSPL/[protected]/00/000
POLICY NO.3 4118/LMFSL/[protected]/00/000br...
POLICY NO. 2 4005/M/LFSPL/[protected]/00/000
POLICY NO.3 4118/LMFSL/[protected]/00/000br...
Dear Sir/Madam,
Would like to highlight one case where we are cheated either by Metro Hospitals and Paramount...
Would like to highlight one case where we are cheated either by Metro Hospitals and Paramount...
Sir, i have insured my car at srinagar jammu and kashmir india, at authorized showroom of arise hyundai which is situated...
Dear Sir,
I have continuously contacting icici lombard customer support everyday since 15th OCT through email or phones.br...
I have continuously contacting icici lombard customer support everyday since 15th OCT through email or phones.br...
ICICI Lombard — Not resolving complaint request in given time : service request number 27102020568
This complaint is regarding motor vehicle policy updating in mparivahan websites. I have purchase three years policy but on parivahan websites not showing.
Complaint Status
[Oct 30, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Dear Sir,
We regret the inconvenience caused.
Request you to share us your contact details.
We will check and get back to you.
We regret the inconvenience caused.
Request you to share us your contact details.
We will check and get back to you.
SERVICE NUMBER:[protected]
Dear Sir, I have continuously contacted icici lombard customer support everyday since 15th OCT through email or phones.
I am asking them to update policy on parivahan websites.I have purchased a three years policy but it is showing for one year only.
My service request numbers :[protected] service request number:[protected]
Today 30th oct 2020, Yet they have not resolved the issue. As a customer I am very much in depression. And very disappointed about the service..
I want compensation for my mental harassment and time I waste everyday.
They are not trying to understand customers' problems.Today They said they will call from higher authority but did not get a call yet. They are liar.
Why should we buy policy from them ?They are a bunch of useless people looting us.
Dear Sir, I have continuously contacted icici lombard customer support everyday since 15th OCT through email or phones.
I am asking them to update policy on parivahan websites.I have purchased a three years policy but it is showing for one year only.
My service request numbers :[protected] service request number:[protected]
Today 30th oct 2020, Yet they have not resolved the issue. As a customer I am very much in depression. And very disappointed about the service..
I want compensation for my mental harassment and time I waste everyday.
They are not trying to understand customers' problems.Today They said they will call from higher authority but did not get a call yet. They are liar.
Why should we buy policy from them ?They are a bunch of useless people looting us.
Dear Sir, we would require your contact details to assist you. Please share your email ID and contact number.
Post your Comment
I am not satisfied with the process of claim settlement in ICICI Lombard. My Claim intimation date is 12/Sep/2020 but still...
ICICI Lombard — Claim not received
I have not received my claim yet despite waiting for 14 days
My Mobile Number - [protected]
My Mobile Number - [protected]
Complaint Status
[Oct 13, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Dear Nitin,
We regret the inconvenience caused.
Request you to share us your contact details.
We will check and get back to you.
We regret the inconvenience caused.
Request you to share us your contact details.
We will check and get back to you.
Post your Comment
ICICI Lombard — Covid-19 Claim processing
1. The pre-approval of my claim was denied stating that that Covid positive from government was not submitted. Although I had provided the details of the SRF Id and ICMR reference details.
They are finding various excuses to reject Covid claims
2. it is more than one month since I submitted my claim and there is no update as yet.
Their service quality stands to be questioned.
They do not provide timely updates. one needs to follow-up regularly.
The size of a company does not necessarily matter. It is the values
integrity, honesty and transparency that matter.
I sometimes wonder whether it is worth buying an insurance policy if you have to literally chase the company for geting your money reimburse.
The big question is IRDAI doing anything about it.
They are finding various excuses to reject Covid claims
2. it is more than one month since I submitted my claim and there is no update as yet.
Their service quality stands to be questioned.
They do not provide timely updates. one needs to follow-up regularly.
The size of a company does not necessarily matter. It is the values
integrity, honesty and transparency that matter.
I sometimes wonder whether it is worth buying an insurance policy if you have to literally chase the company for geting your money reimburse.
The big question is IRDAI doing anything about it.
Complaint Status
[Oct 13, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Dear Dhruva,
We regret the inconvenience caused.
Request you to share us your contact details.
We will check and get back to you.
We regret the inconvenience caused.
Request you to share us your contact details.
We will check and get back to you.
Post your Comment
ICICI Lombard — ICICI Lombard does not accept the report provided by Karnataka Government
Dear Sir/Madam,
I had bought the COVID-19 detection insurance for my mother from ICICI Lombard. The insurance time period is 13 June 2020 to 12 June 2021. On 9th October 2020, my mother was detected with COVID by BBMP. On 14 October 2020, I raised the claim to ICICI Lombard, then they asked me to submit a couple of documents (included the COVID positive report for my mother also provided by BBMP) that I have also done.
Now they are not accepting the COVID positive report provided by BBMP, they are saying this report won't work.
Please help me out here, as I am feeling cheated by ICICI Lombard, these people are just making excuses and not responding to mail/phone properly.
Attaching the policy, sample collection report, report given by BBMP for your reference, and the screenshot of the portal also provided by the Karnataka government.
Thanks in advance
ICICI Claim Number - SCM[protected]
Policy Number - COI2006132045236430000397
Insured Name - Veena Mittal
I had bought the COVID-19 detection insurance for my mother from ICICI Lombard. The insurance time period is 13 June 2020 to 12 June 2021. On 9th October 2020, my mother was detected with COVID by BBMP. On 14 October 2020, I raised the claim to ICICI Lombard, then they asked me to submit a couple of documents (included the COVID positive report for my mother also provided by BBMP) that I have also done.
Now they are not accepting the COVID positive report provided by BBMP, they are saying this report won't work.
Please help me out here, as I am feeling cheated by ICICI Lombard, these people are just making excuses and not responding to mail/phone properly.
Attaching the policy, sample collection report, report given by BBMP for your reference, and the screenshot of the portal also provided by the Karnataka government.
Thanks in advance
ICICI Claim Number - SCM[protected]
Policy Number - COI2006132045236430000397
Insured Name - Veena Mittal
Complaint Status
[Oct 10, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Dear Veena,
We regret the inconvenience caused.
Request you to share us your contact details.
We will check and get back to you.
We regret the inconvenience caused.
Request you to share us your contact details.
We will check and get back to you.
Post your Comment
ICICI Lombard — i am complaining about my claim request which is pending since 2 months and i am not getting any update though after sending multiple mails
[protected] is my interaction i’d for my claim request and uhid-il[protected] and claim#[protected] is pending and it’s very upsetting to see icici is least bothered to address there cx request
Complaint Status
[Oct 07, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Dear Shilpa,
We regret the inconvenience caused.
Request you to share us your contact details.
We will check and get back to you.
We regret the inconvenience caused.
Request you to share us your contact details.
We will check and get back to you.
Post your Comment
ICICI Lombard — Force for resign letter
Hi my name is shivam yadav. Iam employee of icici lombard. I work there for three months. Before lockdown everything is good. But after that my manager and tl both harass me. They again and again call me for resign letter. When i regret to do they call me and harass me. I record that conversation. I have all proof. After that when i do not gave resign letter they force fully resign me.
Complaint Status
[Oct 06, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Post your Comment
ICICI Lombard — Gas blast
Gas blast in my house 21/02/2020 insurance claim not settelment my claim no - lia[protected] but insurance company not accpted my claim
Complaint Status
[Sep 23, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Dear Sir/Madam,
Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.
Regards,
ICICI Lombard General Insurance
Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.
Regards,
ICICI Lombard General Insurance
Post your Comment
Hi,
I have raised a request for my icici health policy renewal following which the premium amount was debited...
I have raised a request for my icici health policy renewal following which the premium amount was debited...
ICICI Lombard — reimbursement till not recovered policy no: 4128i/hpr/85764903/04/000
Honestly telling that you people are not acting faster after providing all doc's sent through mail and hardcopy's and too many calls. I have applied on july 23rd onwards and till zero improvement. This looks your concern fit for nothing. You people are very clear to get premium but reimbursement looks opposite. I am totally got stressed at this point of time due to not happening everything formally at right time. Almost 60 days over... Whats the ans for this?
Regards
K sundar babu
Regards
K sundar babu
Complaint Status
[Sep 10, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Dear Sir/Madam,
Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same
Regards,
ICICI Lombard General Insurance
Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same
Regards,
ICICI Lombard General Insurance
Dear Sir,
We write this with reference to your below concern regarding the claim.
As per our telephonic conversation held yesterday, we would like to inform you that we are reviewing your claim with our senior claims official and we shall revert you maximum within 4 working days.
We request your co-operation in the interim and look forward to serve you.
We write this with reference to your below concern regarding the claim.
As per our telephonic conversation held yesterday, we would like to inform you that we are reviewing your claim with our senior claims official and we shall revert you maximum within 4 working days.
We request your co-operation in the interim and look forward to serve you.
Dear Sir,
We write this with reference to your below concern regarding the claim.
As per our telephonic conversation held yesterday, we shall call you back tomorrow post 11:00 am in order to assist you further.
We look forward to serve you.
We write this with reference to your below concern regarding the claim.
As per our telephonic conversation held yesterday, we shall call you back tomorrow post 11:00 am in order to assist you further.
We look forward to serve you.
Post your Comment
ICICI Lombard — Cancelation and refund
Dear Sir/ Madam, Refer to my canceled policy 4065/ICICILL/[protected]/00/000. I have been waiting for an eligible refund since 10 Jul 2020. However, every time I had been given some reference number and transaction ID but no refund comes. It is requested to kindly refund a sum of Rs. 888.00 at an early basis against transaction ID [protected] dated 13 Aug 2020.
Regards
Ajit Kumar
[protected]
Regards
Ajit Kumar
[protected]
Complaint Status
[Aug 23, 2020] ICICI Lombard customer support has been notified about the posted complaint.
Dear Ajit,
Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.
Regards,
ICICI Lombard General Insurance
Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.
Regards,
ICICI Lombard General Insurance
Post your Comment
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Apologies for the unpleasant experience. Kindly share your contact/policy details for us to check this from our end.
Regards,
ICICI Lombard General Insurance