ICICI Lombard
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 74%
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1215
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ICICI Lombard Customer Care

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
171
down
78
up
87
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55

Fax:
Fax:
+91 40 6698 9160  
+91 40 6698 9161  
1-800-209-8880  

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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74%
Complaints
1215
Pending
0
Resolved
883
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

ICICI Lombard Complaints & Reviews

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We take your two wheeler insurance less than a year ago.
Now if we claim it you gave 10500 rupees and showrooms bill is 18000+.
How it's possible.
Oct 24, 2021

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ICICI Lombard customer support has been notified about the posted complaint.
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    Hello,

    icicilom:[protected] refrence no - [protected] .

    I am following for my refund on...
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    I have renewed my health insurance policy on 21st September 2021, I haven’t received the copy of policy it has been almost...
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    I have been asked money from the account and now they are not giving my money back i have send you the picture of the fraud...
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    ICICILom:[protected] Health Policy cancellation - 4015I/IDOPD/[protected]/00/000 - To cover my wife and daughter and along...
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    My phone was stolen during a journey that was insured by Lombard. The maximum claim that can be made for Loss of baggage is Rs 5000 but even for just 5k ICICI lombard has been consistently ignorant of my mails and stretched it out for more than a month, I have submitted all documents. I have even submitted the exact clause in policy that says my phone was covered, FIR, Everything asked by them and now they have rejected the policy saying it's not covered. Please look into this and help me process my claim. I've already lost a phone worth more than RS 30000 in theft, show some humanity to people's hard earned money.
    Oct 05, 2021

    Complaint Status

    ICICI Lombard customer support has been notified about the posted complaint.
    Oct 09, 2021
    Updated by Rosinante
    Please look into this Urgently
    Dear Rosinante,

    Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

    Regards,
    ICICI Lombard General Insurance
    Rosinante's [Complaint's author] reply, Oct 7, 2021
    Any Updates?
    1 Comment
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      After contineous follow up by me, result came was shocking.
      I was unsatisfied by claim settled at your end.
      I...
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      I have taken Health Insurance Policy for my mother in Feb 2021, I have confirmed Diabetes as pre existing disease as Mother...
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      Dear Sir,

      I am writing this email to your department only after feeling very helpless and getting traumatized...
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      ICICILom:[protected] [protected] AL number. Mahmoodullah Farooqui cashless mediclaim
      Refrence detail above.br...
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      After ICICI lomard support staffs stopped responding for and on going claim i raised a complaint with IRDA and finally taking...
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      This is in reference to Insurance policy number 4015i/DOPD/[protected]/00/000 and cashless claim no.[protected] rejection.br...
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      I take a policy of my car No. DL 10 CJ 2289 from ICICI Lombard General Insurance on 03.12.2020 online . on 27.06.2021 i lodged...
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      MY car Toyota Etios which’s policy Toyota tie up policy Icici Lombard insurance company surveyer not given approval of insurance parts n estimated value please resolve this issue, , I am Yash Mishra, [protected].
      Surveyor Details -Ankit Tiwari [protected]
      Aug 31, 2021

      Complaint Status

      ICICI Lombard customer support has been notified about the posted complaint.
      Dear Sir,

      Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.

      Regards,
      ICICI Lombard General Insurance
      1 Comment
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        Hello, my name is Suresh Kumar Prajapat . I have a xuv500. For that I purchased insurance policy from the Icici Lombard. Their...
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        I have registered claim on 23rd Aug. And till date it's been 4 days. No approval or any update. Service centre says icici...
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        Dear Team,

        Last month 22nd July I claimed and submitted my insurance via IL takecare app and documents sent by courier to ICICI lambard Hyderabad office. Now more than one month over still now they are not taking any action or no response from ICICI bank.

        Claim No.:[protected]
        SR. No.: [protected]
        Aug 24, 2021

        Complaint Status

        ICICI Lombard customer support has been notified about the posted complaint.
        Dear Sridharanm,

        We have noted your concern. Kindly share your contact and policy details for us to check this from our end.

        Regards,
        ICICI Lombard General Insurance
        1 Comment
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          ICICI Lombard is worst. Surveyors don't have time to do survey.

          I had very bad experience with your service....
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          Claim Number [protected]
          Claim of ASHISH SINGH SENGAR
          Policy Number 4128I/IHN/[protected]/00/000
          Policy
          Date of Admission 04-MAY-21
          Date of Discharge 10-MAY-21
          It is very disappointing that icici promise claim process complet in 14days but originality far away . Please resolve this .
          Aug 19, 2021

          Complaint Status

          ICICI Lombard customer support has been notified about the posted complaint.
          Dear Ashish,

          Apologies for the inconvenience caused. We have made a note of your concern. Kindly share your contact/policy details for us to check this from our end.

          Regards,
          ICICI Lombard General Insurance
          Insured Name : ASHISH SINGH SENGAR
          Employee Name / Proposer Name : ASHISH SINGH SENGAR

          Patient Name : ASHISH SINGH SENGAR
          Requested Amt : 162891
          Policy Number : 4128I/IHN/[protected]/00/000
          Policy Name : COMPLETE HEALTH INSURANCE ( claim Number [protected]
          2 Comments
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