ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 24%
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914
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
144
down
58
up
78
down
44

Fax:
Fax:
+91 40 6698 9160  
+91 40 6698 9161  
1-800-209-8880  

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
24%
Complaints
914
Pending
118
Resolved
189
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Lombard related photos (94)

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ICICI Lombard Complaints & Reviews

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Icici Lombard — less reimbursement claim

 ayush01 on Oct 13, 2018
To, dated 3.10.2018
The customer support
Icici lombard gen insurance ltd.
Sub: grievance for less reimbursement in motor claim no. Moto7944048 in respect of sri deep chand kushwaha –up70 ee 1686, policy no. 3005/[protected]/00/[protected].
Sir,
I have taken a comprehensive full insurance policy of rs.46569/-for honda activa i through gp motors pvt ltd, allahabad who was the dealer of honda activa i. Your camp office for insurance of the product was also in their campus.
Due to an accident on 11.9.2018 in allahabad, my vehicle got damaged....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — fraudulently sold me insurance policy with false and fraud commitments

 samratarjun on Oct 10, 2018
Hi,
I am dr. Arjun, i required an insurance policy for my 2-wheeler vehicle yamaha ray zr and hence i started looking for it online. I checked with icici lombard too and hence they called me for the policy but as they were selling the policy at much higher cost than other companies, i refused to buy, but then their executive kept calling me and convincing me saying that, we will give you the fastest service of all and also this policy is a zero dep policy and whenever you need to require claim, you will not have to pay any single penny in you city for your yamaha vehicle and we will pay...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — fraudulently sold me policy committing false promises

 arjun sahgal on Oct 9, 2018
Hi,
I am dr. Arjun, i required an insurance policy for my 2-wheeler vehicle yamaha ray zr and hence i started looking for it online. I checked with icici lombard too and hence they called me for the policy but as they were selling the policy at much higher cost than other companies, i refused to buy, but then their executive kept calling me and convincing me saying that, we will give you the fastest service of all and also this policy is a zero dep policy and whenever you need to require claim, you will not have to pay any single penny in you city for your yamaha vehicle and we will pay...
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — home loan claim status

 rt.rohit.singh on Oct 5, 2018
I had taken home loan insurance policy from icici lombard. Where on my job loss icici had to repay my home loan emi for 3 months. I had submitted documents and they received on 30/08/2018. And still they could not able to settle my claim. Already my one emi cheque bounced due to icici lombard. And again for this month may be my emi will bounce due to icici lombard.
They have taken written consent had word with hr for confirmation. But still they are not acting on it....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — issue with replacing petrol tank in insurance claim - mot07931867

 Bhupi_7749 on Sep 29, 2018
Hello team,

Although, i am tired of explaining same story every time. Nonetheless, i hope would be the last time (But i know it won’t j).

Last year i bought a bajaj avenger 220 and insurance got expired in march 2018. My dad is suffering from intestine cancer hence due to medical emergency, i was in hospital with him for couple of months. (I have the medical reports as well if anyone would like to done survey on that too) due to which i couldn’t renew my insurance policy.


Looking at the brand name, unfortunately i thought of buying icici...
Complaint comments  Read comments [1]Complaint category Insurance

Icici Lombard — icici lombard> claim not pass my honda assure insurance policy

 amitca13 on Sep 27, 2018
Dear sir/madam,

I have taken an icici lombard Honda Assure insurance policy number:- 3001/HA[protected]/00/000 for City Honda My policy having ZERO DEPTH cover.

I had placed my car Honda City at Patwa City Automobiles Pvt. Ltd, Indore on dated 19th September 2018 due to a scratch wherein my cars bumper & the back portion of the Dikki & below the right and left side of the door was damaged & hence i had placed my car for insurance claim & claim no. MOT07965561 was generated.

ICICI surveyor mr. Vivek Mathuria, came to survey the vehicle on 20th september...
Complaint comments  Read comments Complaint category Car Service Centers

Icici Lombard — motor car insurance issue

 mithunpillai1 on Sep 20, 2018
Dear sir/madam,

I had placed my car i20 at kabir autozone, vadodara on 10th september 2018 due to a small accident wherein my cars bumper & the back portion of the bumper & below the right side of the door was damaged & hence i had placed my car for insurance claim & claim no. Mot07936346 was generated.

Icici surveyor mr. Bhumit kumar came to survey the vehicle on 11th september 2018 & didnt pass my claim for bumper & cleared the other claims such as backside of the bumper & the right door & the claim for my bumper was rejected due to reasons well know to him.
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — claim not pass

 ankit_vadehra on Sep 17, 2018
Dear sir/mam,

I have taken an icici lombard motor insurance policy on 01/04/2018, policy number:- 3001/[protected]/00/000 for audi a3. The insurance is on my wife's name sanya suneja.

My car was hit by truck on gurgaon highway on 07/09/2018 although at that time car speed was not more than 35-40 km and by god grace no one was injured in this accident. It was raining heavily and when the truck hit from back the car was pushed forward and hit other car also a bike hit the car from left side.

My car got damaged completely from left side and it was raining...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Icici Lombard — pa claim reference no. gen000181285 from icici lombard of late hitesh prakash bandichhod [Resolved]

 Ketan Bandhichhod on Sep 14, 2018
Respected sir,
I prakash magan bandichhod, father of late hitesh prakash bandichhod have raised claim towards the icici lombard company for death claim of my son. But they have rejected the claim without proper reason and documentary evidences. The detail are claim is as follow
Claim reference no. Gen[protected]
Insured name: icici bank ltd.
Policy no.: 4049/95762299/01
Nature of claim: pa death
Card no.: [protected]
You are requested to inquire the matter and do your need ful
Thanking you..
Contact with me on mail id : ketan.91surat@gmail.com,...
Complaint comments  Read comments [2]Complaint category Insurance

Icici Lombard — non-issuance of car insurance policy, abnormal delay

 shyamsunder m on Sep 6, 2018
I have made online payment through ICICI bank for an amount of Rs. 7250/-, with a transaction no. BIL*ONL*[protected]*CITRUS on 17.08.2018, as advised by ICICI lambardo, to get either the policy or at least the cover note to use my vehicle on the roads. Without which i cannot run my vehicle on the roads as my policy is expired on 10.08.2018.

I have made so many complaints and many times i discussed with Customer cars but till date I have not received my policy renewal. My policy no. is 3001/[protected]/01/B00. I have to urgently to go far places by my vehicle but without insurance...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — about car insurance [Resolved]

 ganesh f on Sep 6, 2018
I had car insurance policy under icici lombard since last 3 year, but this time i want to use my policy claim .On 27 August2018 my car Swift VDI no. MH17 BG-4455 was submit for the damage work. on1 september18 i have got my car, but seva automobile pvt.ltd.charged Rs-4573/-
My policy having ZERO DEPTH cover. your sales executive Mr.KULKARNI from Nashik also told me regarding ZERO DEPTH. I have also called Priyanka mam, insurance head of Seva auto. on no.[protected] but she cant received my phone . near about 7 to 8 time i call on that no. but she cut my phone & upto this date they cant reply...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — cheated with customers [Resolved]

 Zubair Sheikh on Sep 6, 2018
Met with an acedeint 8 days before and after full documentation i handed over the vechile to hundia arise serivce center where they cross cheked the same the thing they did not give me a radiotor if the same is justifed after compalint in there system they use vulgar type of answers like who the hell r u what consumer court do with us i am frusted and decided to lodge a compalint in ur goodself pls help me here...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Icici Lombard — teach your employee how to talk with the customers [Resolved]

 nilesh mahure 1 on Sep 4, 2018
I want to file the complaint about the executive of icici lombard nikhil ambone.
I had an accident last week and i just claimed for the policy. The owner of my bike is my father and due to some issues, it was not possible to send documents to me for the claim. And the executive of lombard i. E. Mr. Nikhil ambone scolds me for not done the verification of bike at the workshop yet. I repeatedly told him, having issues with the documents that my father is out of town right now.
Please teach lambord employee how to speak with the customers as you are running a service industry....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — delay in sending car insurance policy even after 20 days. [Resolved]

 shyamsunder m on Sep 4, 2018
I have renewed my car policy by paying online payment of rs. 7250/- through icici online. The policy number is 3001/[protected]/01/b00.

I have consulted the customer care n number of times since 18.08.2018 onward but till date i have received my policy.

It is very ashamed on part of icici lumbardo for not issuing the policy even after 20 days and how such a big insurance company will keep the customer to keep the vehicle parked for a long period in lieu of vehicle insurance to run on the roads.

Very very verse administration and very poor customer service....
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — i paid for renewal for two wheeler insurance but the payment got successful but policy was not renewed [Resolved]

 Janani Kavitha on Sep 3, 2018
Hi,
Policy number: 3005/w­62001228/00/000
Engine number : jf48e80185656

I made payment for renewal on 3rd september 2018 using icici net banking

Dear customer, your account xx7037 has been debited with inr 1, 349.00 on 03-sep-18. Info: bil*onl*[protected]*razorpa.

But the policy was not renewed.

Kindly help me.

Regards,
Janani v...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Icici Lombard — addition of employee - corporate health insurance [Resolved]

 Roopa Agroisia on Sep 3, 2018
We have taken a health policy to our employees. We are trying to add a new employee & family. We have sent any number of mails till date but issue is not solved.We called up customer care they informed that only the relationship manager has to take care.

He is not responding for the e-mails or for the calls.

They are not ready to send the escalation matrix nor helping to solve the issue....
Complaint comments  Read comments Complaint category Health & Life Insurance

Icici Lombard — cheating customers by lombard

 Dr Netra Pal Singh on Aug 31, 2018
ICICI Lombard managers written commitment too can not be trusted .
I doubt if written mail from CEO of Lombard should be trusted or not.
Here is what they write .
It is just a mistake.
ICICI Lombard should have corrected this before of after taking premium of 36034/- After 1 yr 9 months when claim is to be given wakes up
Company not trustworthy
This is what the write
"
Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — false commitment by support sales manager online team in writing

 Dr Netra Pal Singh on Aug 31, 2018
Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we are working on your concerns related to waiting period of enhanced sum insured.

Further we would like to inform you that authorization provided to you on August 20, 2018 is valid for 15 days from date of issuance.

Hence we can issue fresh Authorization at the time of hospitalization for surgery on the basis of current authorization number only as per policy terms and conditions.
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — cheating by false information on insurance policy and not giving money [Resolved]

 Abdulshukkur on Aug 28, 2018
Dear this company is cheating purple by false information i already have a personal protect policy taken one year back on 3rd july one icici lombard insurance agent gave me call stating that we have one offer for you on the same policy you have taken if you take the new policy you will get policy for our your 85 years and we will cancell your old policy and refund your paid amount of 10340 and will be credited to you account within 21 days of your new policy document received date,
I was in suspicion and called back icici lombard customer services they said there is no such policy
Irrigated...
Complaint comments  Read comments Complaint category Insurance

Icici Lombard — cancel the policy [Resolved]

 Prabukmpm on Aug 10, 2018
Icici lombard health insurance
Cancel the policy
Res. Sir,
I purchased a credit card from barclay bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 8290 rs was deducted from my credit card balance. I dont want to avail this policy.
And this is a cheating, how can they force people and make it mandatory. Please help me
Regards,
Prabu kamaraj...
Complaint comments  Read comments Complaint category Credit Cards

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