ICICI Lombard Customer Care
ICICI Lombard General Insurance Company Ltd
Customer satisfaction rating: 12%
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781
COMPLAINTS

ICICI Lombard Customer Care

ICICI Lombard General Insurance Company Ltd

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Address
ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
48
down
19

Fax:
Fax:
+91 40 6698 9160
+91 40 6698 9161
1-800-209-8880

Additional info
CICI Lombard Health Care, ICICI Bank Tower, Plot No. 12
Financial District, Nanakram Guda,
Gachibowli, Hyderabad,
Andhra Pradesh,
Pin Code: 500032, India

ICICI Lombard General Insurance Official Address:
ICICI Lombard General Insurance Co. Ltd.
401-402, Interface Bldg; No.11,
Link Road, Malad (West),
Mumbai – 400064.

ICICI Lombard General Insurance Corporate Office
ICICI Lombard House, 414, Veer Savarkar Marg,
Near Siddhi Vinayak Temple,
Prabhadevi, Mumbai – 400025

View More Information...

Customer satisfaction rating
12%
Complaints
781
Pending
195
Resolved
63
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So far so good - The company responded to our notifications and is working on resolving complaints.

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ICICI Lombard Customer Care related pictures (65)

ICICI Lombard Complaints & Reviews

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ICICI Lombard — Fraud

 TARA ADVT on Apr 25, 2017
Dear Friends attention, If you Buy a New car Or
Renewal your car insurance, think hundred time
before take this. Even by mistake you don’t take
Insurance from ICICI LOMBARD You should take online
insurance, or take it from another insurance company because
When you claim insurance, these people will do dramas around
the world and you will not get the money, These people also do
whatever they want to do, you will not get money or get Less
money and will find such excuses, and they ( ICICI LOMBARD )
gives more commissions to their...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — I have claimed a tyre damage but it was not approved.

 Mahesz Goud on Apr 25, 2017
My car tyre got damaged and I have claimed for insurance with the id MOT06484863. This claim was not approved by your team. While buying an Insurance, customer care told me that we can claim for tyre as well. I have interacted many times with customer care, escalated to all 3 levels and none of them are reacted to my complaint and none of them are contacted me. I have requested them to share my call recordings and they are not ready to share with me. These intercations were done long ago and none of them are responded, Even I have escalted to Second Level also but no response from them at all. Today...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Lost of 2 wheeler insurance policy

 Manish Bhujade on Apr 24, 2017
I lost my 2 wheeler insurance policy. What is the procedure to get the duplicate policy on mail. I only know the bike detaila i.e. Vehical no. MH-49 X 4507, activa white. Icici insurance has been sent on my mail id - trendzdesigners@yahoo.co.in but due to some technical problem i lost frm my mail also. No any hard copy i received that time. Pls send me the duplicate copy on my mail.
Thanks
Regards,
Manish Bhujade...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Non delivery of Car Insurance Policy Kit

 rajraniaggarwal62 on Apr 17, 2017
With Reference to my Car Insurance Renewal (3001/114133490/01/000), my Car No HR51AV4612...when I asked for Policy kit I was informed that the kit was dispatched on 31 Mar 2017 through FIRST FLIGHT courier, AWB No.B903Q2471586 and stated to be returned due to Refused to Accept.

It is totally untrue that any such courier was presented to our address as I alongwith my retired husband are always at home and there is no question to refuse to accept. Appears it was presented to some other similar address...

When customersupport of ICICI Lombard was informed about the above...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Regarding my 2 wheeler claim

 bikerboys on Apr 15, 2017
Somebody stolen my Honda Activa on 14/01/17, on the very same day i have register the FIR & ICICI Claim. Investigation team "Jain & Associates" will collect all the necessary documents from me. After 2 months when i have not received any response from the Claim department then i chased them. They told me that your Claim has been rejected due to Negligence.

I have not received any confirmation from ICICI Lombard via email, phone, sms or any letter, is this type of service you people are giving the customer, when i called Claim the Claim manager they don't even pick the call. The worst...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Insurance cover

 Yogeshanand Giri on Apr 12, 2017
Due to an accident on 6 april 2017, my car maruti estilo no. Dl2c ap 8231, bumper headlight, including steering parts have damaged. I have taken the car to m/s prem motors, mahipalpur, new delhi (Auth. Maruti service centre), on 7 april. Now the car is under repair in body shop. My car is under icici lombard car insurance. On claim of my above car your department officer mr. Bharat kumar and mr. Vivek have refused to allow me for the insurance coverage of the steering part damage. Kindly see the matter at earliest and justify so that i can receive my car back from the service station after getting...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

ICICI Lombard — Insurance towards Icici home loan # LBNOD00002425414

 vaibshri09 on Apr 12, 2017
Dear Sir/Madam,

I have taken home loan of Rs 26 lakhs in feb'2016 and closed the same in 4 months before. once my loan got closed i requested to ICICI lombard to please cancel all insurance policy towards this home loan account and i got a mail confirmation from lombard Customer Relationship Manager that we will close all related insurance policy please provide NOC from bank and cancelled cheque. after providing relevant documents i have been refunded only for one policy instead of three. the insurance premium was 108000 and i have been refunded just 45000 for a single year. i asked...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Credit Card Cancellation of Health Insurance

 Rajkuamr12345 on Apr 12, 2017
To,
icici lombard health insurance
Cancel the policy

Credit Card — Cancellation of Health Insurance

Respected Sir,
I purchased a credit card from Barclay bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 26000 Rs was deducted from my credit card balance.I dont want to avail this policy .
And this is a cheating, how can they force people and make it mandatory.Please help me in cancelling this policy
So now i want to cancel the health insurance. I made call to helpline several times...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — No response or facilitation for Claim processing - submission

 Jignesh Derasari on Apr 8, 2017
Dear sir/ madam,

--------------------------------------------------------------------------------... /> Secure mind insurance policy no. - 4065/ICICIAL/95797775/00/000

Loan Account No. (Linked with Insurance Policy) - LABRD00030223825

Name of Insured - Jignesh Derasari

Claim intimation ref. no. - 270320171057

--------------------------------------------------------------------------------... />
Along with my four wheeler loan from ICICI Bank, they have sold "Secure...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Deduction of money

 dev6945 on Mar 30, 2017
I opened credit card account with icici. Subsequently i got a call from icici lombard and stated that it is compulsory to open the health policy of icici lombard other wise 50% money deducted from your credit card. That time i was agreed to opened policy. In this connection executive stated that after three months u can close that account. I closed my account after three months ur coy deduct 30 % money from my credit card. As per your executive at the time of opening of health insurance they told to me after thre months you can close your account and all the money refund to your account. But when...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Lombard — I am complaining against no claim

 Nikku Sheikh on Mar 30, 2017
My bike is damaged by my father's friend and i don't know his actual name. I am complaining to company for claim and i dont know his name i say his pet name nikku to company and when i submitted all documents i saw his name is not nikku his name is Abhilash and company not passed my claim he says to me that i submitt the nikku's licence then he passed my claim actually nikku is not his real name only pet name. Company is not help to solve this problem he only wants nikku's licence...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Travel Interruption due to Open Heart Surgery - Feb. 9,2016

 Swikar on Mar 30, 2017
Akshay A Patel
Mobile No: 9196625242
Claim Number JET002537
Insured Name Akshay A Patel
Policy number 4110/D-000165/164090/00/000
Coverage Period 9-Feb-17 to 9-Mar-17
Date Of Loss 9-Feb-17
Sub: Rejection Letter - Claim No: JET002537 under Policy No: 4110/D-000165/164090/00/000 towards Trip
Cancellation & Interruption Claim of Akshay A Patel
Dear Sir/Madam,
We share your concern as a valued customer of the ICICI Lombard family and thank you for choosing ICICI
Lombard as your preferred travel insurance partner.
We...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — No premium given by company when i was in job loss even after mentioned in policy details

 Vakil Sarova on Mar 29, 2017
Poor response -----No body is ready for listen my voice. becuse i have the loan from ICICI bank and they themself gave this policy of ICICI lamboard, , both the comapny are owned by one person...vary bad service...i called 3-4 time to customer support also but no postive response from them...
Bank team is daily calling me even after informing them in branch also...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Claim No: MOT06464048 approved partially & pathetic services from Claim department

 er.shweta on Mar 28, 2017
Hi, I am ICICI Lombard Motor insurance zero depreciation policy holder for my four vehicle. On 24 March, 2017 my car met with an accident and I have register the claim for the same and the claim No. MOT06464048.
I told that my car is majorly hit from the front and somehow touched from back also. The inspection has done by Mr. Rahul Jadon and he has approved only half of my damage. He said he will not approve the back bumper damage. The reason he gave is that the force in from front to back. As mentioned earlier the car hit from front is much higher as my bonnet and front bumper is damaged.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

ICICI Lombard — Claim not Passed even 100% Insurance Policy Purchased.

 Sanepara on Mar 26, 2017
I am Rajni Patel, 9879182045 m I had purchase Swift Car and purchase Insurance policy 100% cover all things and understand all detail. It mention that your car can claim 100% if any damage. But showroom is not passing our claim and not giving support after we purchase.

Where should we complaint ? How can we get our money back from Lombard or get service from them ?

Also they force to renew form the auto dealer from where we purchase the car. Dealer "Kiran motor - surat" is not providing proper service as well answer correctly or provide full information about the policy....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

ICICI Lombard — Claim rejection without information

 S K Dwivedi on Mar 25, 2017
Dear Sir,
I bought a secondhand motorcycle (UP-14-AS-4558), from Mr. Amit Kumar dtd 22/10/2016.
And the same was stolen from the parking of my office (copy of police complaint encl. for ref) then after I contacted your office for insurance claim an executive (Mr. Nitin Saxena) I then fulfill all the documents required by him for claim. I even sent the docs. By Indian speed post (EU323517944IN).
I am to say that, I have been paying to your insurance company (ICICI Lombard GIC Pvt.Ltd) since last for the security of my vehicle (I WILL GET HELP FROM YOUR SIDE AT THE TIME OF ANY...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Mediclaim support

 g bargavi on Mar 25, 2017
Dear Sir/ Madam,
I am Bargavi. G an employee from Actavis Pharma development centre, Ticel Bio Park, Taramani.. I would like to inform you that I have applied for a claim on May, 2016 through my company.. But I did not get any further details about it later.. Even that was not also registered yet. I request you to revert asap with the positive response....
Complaint comments  Read comments Complaint category Other

ICICI Lombard — For accidental case

 aglb on Mar 24, 2017
My name is arvind Gupta I'm a customer of your policy
The accident was my two whealer is 13 January thus i claimed
Your correnspondance take photograph but after one day a call me by garage your speed meter is also damaged so you call mester satish tivari and told him to take meter pic i call him but he are not reaching there
He call me you can take your scooter from there i will clear your clame but now he told that you will not claimed on your meter
Please help me
My claime no is mot06373442...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

ICICI Lombard — Cashless claim-Health Insurance [Resolved]

 Rajendra Yadla on Mar 11, 2017
We had a pre approved cashless approval for my father's angioplasty at Criticare Hospital Andheri West. On the day of discharge when final bill was submitted icici lombard took 3 hrs to respond and they responded with a query. To this query the hospital responded and they too another 3 hrs to respond. Wen the patient was due for discharge why do they take 3 hrs??? They had another query to the response from hospital and again the insurance company is taking 3 hrs to respond. Isn't it just pathetic that a patient who is due for discharge is being subject to the 3 hrs tat that they have. I think this...
Complaint comments  Read comments Complaint category Insurance

ICICI Lombard — Misguiding against insurance policy [Resolved]

 jyoti kataria on Mar 9, 2017
Dear sir/mam,

I have taken a policy from Icici bank company
( policy no. 17704598 on 20/4/2013 )
When i have purchased the Policy bank employee told me when you need funds, you can withdraw the funds anytime but now Customer care executive saying that u cannot withdraw funds except on hospitalisation.
And they are saying u have to pay the premium again when fund amount decreases.
They are Even not adding my daughter to the Policy.
All these conditions not discussed before Selling the Policy.
Everyone is misguiding.
Even i Don't...
Complaint comments  Read comments Complaint category Insurance

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