ICICI Lombard Complaints & Reviews

My home insurance claim (MSC[protected] under Policy No. 4119/CHP/[protected]/00 was rejected by ICICI Lombard on false grounds despite being fully covered under the policy (flood, heavy rain, water ingress).

The surprising part is that ICICI Lombard already approved and settled my other home claim arising from the same incident (Claim No. MSC[protected] for ₹4, 31, 275). Rejecting one claim while settling the other from the same...

Dear Team,

My Self Manoj Loya, I have code in ICICI LOMBARD GENERAL INSURANCE CO. LTD. Bearing No.ILG01786, my request to you please remove code from Irdai portal and my code was cancelled I'm unable to take another code in other company.

Please do needful...

Dear Sir/Madam,

I am writing this formal complaint regarding a wrongful rejection of my windshield damage claim by ICICI Lombard under Policy No. 3001/[protected]/00/000 for Vehicle No. MP14CB2798, insured in the name of Mrs. Anita Jadon.

On 30 June 2025, a tractor carrying construction material hit the right side of my car, causing visible damage, including to the windshield. I filed the claim on time and provided complete information, images, and damage estimates. While ICICI approved partial damage repair, they denied the windshield claim stating the damage "does not match the cause of loss" — based solely on assumptions and without any proof or investigation.

Their claim manager also verbally admitted during a recorded call that the windshield portion was denied “on the basis of doubt, ” which clearly violates IRDAI Regulation 15 (4) that states:

> “No claim shall be repudiated by the insurer except for reasons communicated to the insured in writing and supported by relevant documents or evidence.”

I escalated the matter to IRDAI via Bima Bharosa. Despite follow-up, ICICI has not issued any clause-based explanation or valid justification, and now my rightful claim is being unfairly denied.

I request you to kindly investigate this matter and direct ICICI Lombard to:
1. Approve and settle my windshield claim as per OD policy terms.
2. Issue a written reason if rejecting, backed by physical or documentary evidence, not assumptions.
3. Consider compensation for delay and harassment caused by poor claim handling.

I am writing to formally escalate an issue regarding my recent claim rejection under Policy No. 3005/O/[protected]/00/000. I received a call from the appointed surveyor, who, rather harshly, informed me that my claim cannot be approved. The reasons cited were contradictory to the benefits clearly stated at the time of purchasing the policy.
I would like to highlight that I applied the eligible benefits while acquiring the policy in good faith. The rejection now appears to be based on overly technical or obscure grounds that were neither mentioned upfront nor communicated clearly during onboarding.
As a customer, it’s disheartening to experience such a lack of empathy and professionalism, especially when your tagline proudly states “Nibhaye Vaade”. A promise should not feel like a loophole when it matters most.
I request a thorough re-evaluation of my claim and a response that reflects transparency and commitment to the values your brand stands for. Kindly acknowledge receipt of this email and escalate this to the appropriate authority for resolution.
Looking forward to a prompt and fair response.

Dear Sir/Madam,
I am lodging this urgent complaint against ICICI Lombard General Insurance Company Limited for their egregious misuse of my personal data and engagement in unethical, potentially fraudulent practices, including impersonation, which violate my privacy and pose a serious risk of financial harm. This complaint is intended to expose ICICI Lombard’s dangerous activities and ensure accountability, as their actions...

ICICI Lombard sent a field agent to inspect my vehicle accident claim, and the experience was absolutely terrible.

The agent tried to force open my phone, claiming “your phone will tell everything, ” without any legal authority or consent.

He took photos of my injuries without my permission, which is an invasion of privacy.

He made baseless assumptions about who was riding the vehicle,...

To,
The Honorable Consumer Complaint

Subject: Complaint Regarding Rejection of Mediclaim Policy Claim by ICICI Lombard (Policy Number: 4016/X/O/[protected]/00/000)

Dear Sir/Madam,

I am writing to bring to your attention a grievance I have with ICICI Lombard General Insurance Company regarding the rejection of my mediclaim for my wife’s hospitalization, despite providing all the required...

Dear Team,
I am using the motor vehicle policy of ICICI lombard and i have rasied the claim against damages (Accident) but insurance company has not paid the full amount against claim without any reason. He has given the justification to dealership check the photo and at the same time refuse this part because all the damages is not justified for loss. You are changing the all parts without approval.

I am unable to understand...

Dear team,
Please provide me the NOC copy as soon as possible.
I will apply for the same for durgapur branch one month ago but till now I am not received any NOC letter for your company.
Kindly provide me the NOC copy as soon as possible
For your reference application letter attached....

To Whom It May Concern,

I am writing to formally lodge a complaint regarding an unresolved issue with my travel insurance claim, which has been pending for over four months. Despite numerous attempts to resolve the matter, I have faced continuous delays and lack of resolution. Below are the details of the complaint:

1. Incident Details:

Date of Incident: March 17th to March 24th, 2024
Location:...

I went on a business trip in March 2024. during my recent stay at hotel from 17th March to 24th March, one minor accident happened resulting in damage to a mattress in my room.

The incident involved an iron being left on the bed by mistake, which caused minor damage to the mattress(Attach is the Photo) As a result, it was necessary to replace the entire mattress due to the extent of the damage incurred.

The hotel...

My Name is CHATRABHUJ VISHANJI DHAMANI i have purchased various policies from ICICI in past through Mobile Number [protected]. Email Id: [protected]@hotmail.com. There Representatives are calling me everyday 20 to 30 times even after working hours while i am resting. I am been Mentallly tortured by them on daily basis. I have developed Depression, Anxiety and other Mental Problems from their Promotional Calls for renewal of policies. I urge...

I, Jitesh K Pardeshi age 53, in my office Sachin Gowde and Sumit Guher employee of ICICI Bank Bhat Bazaar Branch, They inform me about the ICICI Medical Insurance product i.e., Health Shield 360 Plan which is fixed premium till 60 year of age that they have committed to me and in my office so many of my colleague had purshase the policy but after completion of 1 year i got a renewal of 3 x payment i.e., 21845/- and my previous premium was...

Dear Sir

I have informed I want to surrender my IM-1905261, as Icici lombard quotations are not competitive, So I am moving to Govt Insurance Cos as their rates are more competitive

But for last 6 days I am waiting for their response, they have not responded to me

Kindly advize

Regards
Sanjay Pal
[protected]...

I have lodged motor vehicle insurance claim vide claim no.MOT14271042 with ICICI Lombard GIC.

I have got message on 17.01.2024 that my claim has been settled full & final for my motor policy claim no. MOT14271042 for INR 109782/- via NEFT with transaction ID CMS[protected].

However to my utter surprise only amount of Rs 87, 183/- has been credited to my account. There is no explanation why there is short amount of Rs 22, 599/- .

I talked to Surveyor of your company who has handled my case. He was unable to give any satisfactory answer.

Requested to look into the matter and direct ICICI Lombard GIC to credit the remaining amount of Rs 27, 599/- immediately.

Pothina Prasanthi

Sir, So and so person is not resident on the letter sent by you, please get the communication address changed by so and so person....

When I purchase policy previous year for my parents they informed ya premium 10827 will remain same till age 60 but now this year when I got mail from icici Lombard it is showing amount 43 k how can in 1 year premium can increase to 4 times. It's a fraud from company i cannot pay that much for policy 4177i/ICICI/[protected]/00/000...

When I purchase policy previous year for my parents they informed ya premium 10827 will remain same till age 60 but now this year when I got mail from icici Lombard it is showing amount 43 k how can in 1 year premium can increase to 4 times. It's a fraud from company i cannot pay that much

Dear ICICI Team,

Greetings of the day

I am Nagamani GL, Harish CS is my brother, he was traveling with His friends from kolala to chinnahalli village dated on 02/10/2023,
Unfortunately He accident by saving a man, in that our car got damaged but we all are safe, on the same day we carry our car to the nearest Ravindu Toyata showroom Tumkur, and they are not accepting the car to repair without insurance...

I have renewed policy
3005/[protected]/02/000 and called immediately to ICICI Lombard customer support to cancel my policy as this policy is not belongs to me and due to their mistake I got link in my email from ICICI Lombard to renew this policy.

But they are not cancelling this policy and not refunding my money

I have made the payment and I have rites to cancel the policy within 15 days for renewal....