Cholamandalam Ms General Insurance Co. Ltd — Additional charges received and no response

I'm writing this email with utmost frustration and hundreds o[censored]nanswered phone calls from the insurance team regarding my recent claim against my vehicle Maruti Ertiga TN07 CV 6613.

My policy number is 3311/00365956/000/00

So far i have not received any break up of my rejected items and the reason for the additional charge of Rs 35, 761 though my policy is fully covered.

After several phone calls to the dealer, he shared a mail for the rejected items that comes to around only Rs 10000, also didn't know the reason for the rejected item of Rs 6000.