Cholamandalam — Preclosing of home loan

Address:

Chirala, Prakasham dist, Andhra Pradesh

Hello sir/madam
To the head of finance and investment, cholamandalam investment and finance company ltd.
I am P********* from Chirala, I have taken a loan of[protected]lakhs) from our company on sep.2020. I would like to close my loan acct by repaying all the due amount. I was speaking to Mr. ******( cholamandalam investment and finance company ltd. MANAGER CHIRALA) from the last 3months I was keep on asking him that I would like to close my loan account.
At first he said okay we can close the acct but its a month ending time. I am in a lots of pressure so leave me .for now, then I said ok for that. but it was been 3months.
when I called him i.e today morning, , he answered me that there is no update in your request, I didn't get any update regards to your file from my head office
I don't think so that it takes 3months (90days)of time to respond to a customer. if it was the exact process it was a joke. I here the same answers from your manager like you get that by today, call me after 1hour, after 1hour if I call him he askes to me to call afternoon, later on evening, after evening tomorrow he ask me to call me in the morning, the same routine has been going on from last 3months
My young son Mr. ************, he went to London for his degree due to corona he comeback now he has to go back to finish his education I don't have any secondary option rather than selling my property, I can't help my self without doing this
So please kindly understand my situation and please please speak to your local manager here, and also the one who can do this for me, and arrange the final clearance figure and also the list of documents
When I was making the agreement for my customer, I consulted to our manager Mr. ******, and I had been asked for the clearing process I also I had intimating to manager that i am taking the advance from the party and he said ok, . You can take the advance and i will take care of the documents you needed
Considering this request as a complaint and look after my work and make thus thing possibly by today or tomorrow itself
I can make the payment with in 3-4days working days here in this mail I am attaching the call log that I had done with our manager Mr. ****** that you can how long I have been following up, everyday he used to say the same thing you get these by today evening, and in the he says tomorrow morning, even in the last night itself he said the same thing of routine, but today morning he saying you get these documents by Monday, the same thing happens in daily routine, I do not get a point here that the manager here he might not been working or the head office people was mot responding for him.
Its my sons life, its my kind request please don't spoil my sons future
So thankyou so much for reaching out all through, understand the situation and look after me and help me to get out of this.!