Cholamandalam — When and how to get my RC book from company

What I am complaining about is that the rc book for my cart has not been given to me yet. It's going to take me a year to get a loan. I got a loan from a chola company in Trichy. The company did not say the right answer for me until this. Please tell me what I do to get my RC book from company. The answer they tell me is that the rc book has not yet arrived from the rto office. How can I travel without rc book. Please give the proper solution to get my RC book.