Chupchaplelo — Insulting customer support

Address:	682030
Website:	www.chupchaplelo.com

I have order "pack of 3 casual wear men's chinos". I got the item on 25th april 2016, that is ok and product is also good. But the size of the chinos was 32, i thought that would match me, but this time, it was not matching me, so i wanted to replace that with another three chinos with size 34. Then onward the game begun, i sent a mail, they created a ticket, there after no reply, no response, so asked for a status update. Then on the very next day they asked me "what is my problem" (Even though i detailed all those things in my first mail, they are asking me again), anyway i repeated my problem, again no response, no reply, i sent another mail for a status update, then also no reply, no response.

This is how they treat their customers ?..
I have never seen this much insulting customer support.

Regards,
Bovas