[Resolved]  CIBIL — Citi Bank closed my Credit Card without any notification - KYC requirement

Address:

Hyderabad, Andhra Pradesh

On 22 Nov when I attempted to pay for a family lunch, I was shocked to be told that my card was declined. Luckily I had cash on me. I called the credit card call center and was advised that on 17 Nov 2014 Citi bank closed my credit card account for not submitting my Address proof. On subsequent contacts over the period of a week, they confirmed that they do not have any evidence on the system that a letter was sent to me. They however refused to reactivate the account until I submitted the KYC doc. While I am aware of the importance of KYC and respect the Bank's regulatory requirements, however they should have reactivated the card when they knew no letter was sent to me and then given me sufficient time to submit the docs. Due to this experience, I have asked Citi for discontinuation of relationship and requested for a representative to contact me to discuss settlement. I do not know how Citi proposes to deal with this request of mine but am concerned that they may try to destroy my impeccable CIBIL scores and I have never defaulted on any of my credit cards / personal loans till date. PLEASE advise / guide me to ensure my CIBIL rating remains unaffected. Regards Mir Zulfiqar Ali