[Resolved] CIBIL — Malpractices by Standard Chartered Bank

Vintoo

from Mohali, Punjab

Address:

Chandigarh, Chandigarh

I am credit card holder in the name of Manmohan Sharma, Chandigarh. My card no. is xxxx xxxx xxxx x407 Tel. No. [protected]. It has been more than a year that the bank sold an insurance against the card. I had never asked for that insurance and neither did the bank asked for my consent before charging its premium. Moreover, I never received the policy documents so I have no details about the said insurance. Since then I have been following up the matter with the bank but there has been no response from them. Every month I pay the minimum due amount as the insurance amount has not been settled as yet. Bank sends me the information about the chargeable amount through the SMS. It stopped sending statements for quite some time and does not even sends it through e-mail. Yesterday, I received a statement that is asking me to pay the entire amount immediately otherwise I would be declared a defaulter by them. I am ready to settle the account provided the bank reverses the insurance amount and the subsequent interest that is being charged on it. Please help me in this matter.

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Aug 14, 2020

Complaint marked as Resolved

Mar 10, 2014

Updated by Vintoo As a result of my complaint, today I received a call from +[protected] claiming to be executive from Standard Chartered Bank. He asked me an alternative card no. and I provided him the same. He was pressurising me to disclose the CVV of the same and on my refusal threatened to block my other card also. I was able to receive simultaneous call from 3 other nos., which he claimed to be Stan Chart Bank toll free nos., while I was talking to him. Those nos. were [protected], [protected] and [protected].

Apr 03, 2014

Updated by Vintoo I received another call from Standard Chartered bank (Mr Saeed Jeelani was talking over the phone). I was told that the payable amount is around 10, 000 more than what was mentioned in the letter. According to them I hold 2 credit cards (I have just 1 card from this bank) and there is some EMI going on my another card. When I asked for the details, I was given an excuse that the card has been blocked so I cannot be given any details about my transaction. Moreover, he did not have an answer for Rs 3000 that I paid in the month of March. The bank is not ready to give me the details of my transactions and in a way threatening me to make the payment.

Aug 07, 2014

Updated by Vintoo Yesterday again I received the call. They are not ready to give me the statements and are pressurising me to succumb to their demand. I am now being mentally harassed by them.