[Resolved] CIBIL — Not received the CIBIL report even after making online payment

Complainant2234

from Mumbai, Maharashtra

Address:

Pune, Maharashtra

Hi

This is the worst and disgusting customer service I have ever seen.

I have made an on-line payment on 03 Oct 2014 to get my CIBIL report and still I haven't received the same.

I have called up your customer service number 4 times and no satisfactory updates and only false commitments are given.
Your team claims that they already sent the CIBIL report to my email id on [03 Oct 2014 and 08 Oct 2014] but I have not got it. I have checked in INBOX + SPAM + JUNK folders of my email account.

I am very much computer and internet literal person to not to miss your email if that comes to my mailbox.

My personal details
+++++++++++++++++++

Service Requests raised so far
++++++++++++++++++++++++++++++
Service Request Number 3451090
Service Request Number 3444423
Service Request Number 3441282
Service Request Number 3442487
Service Request Number 3443232

Grievance Requests raised so far
++++++++++++++++++++++++++++++++
First Level Grievance ID is GR[protected]
Second Level Grievance ID is GR[protected]
Third Level Grievance ID is GR[protected]

Every time I call up the customer support number they say that they process the request within 3 days which is not all fair. When I asked the customer support executive to transfer the call to his senior then he (Vijay) abruptly disconnected the call.

If I don't get CIBIL report on my email id today then I am going to file a legal case against CIBIL for FALSE COMMITMENT and FRAUD.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Complainant2234

from Mumbai, Maharashtra

I can provide the recordings of the calls that I had with CIBIL report customer care to prove how un-professional are they in terms understanding customer needs. If they have no answers they prefer to abruptly disconnect the calls.

Complainant2234

from Mumbai, Maharashtra

Service requests raised so far - 3451090, 3444423, 3441282, 3442487, 3443232
Grievance requests raised so far GR[protected], GR[protected], GR[protected]

Complainant2234

from Mumbai, Maharashtra

I have made an on-line payment on 03 Oct 2014 to get my CIBIL report and still I haven't received the same. I have sent at least 10 emails in this regards to [protected]@cibil.com and called up the customer support number [+91 - 22 (STD Code[protected]] almost for 4 times.

Very disgusting customer service. CIBIL has engaged itself into false commitments to customer along with fraud intentions.

I give an ultimatum till this evening (end of day 10 Oct 2014) to send me my CIBIL report at [protected]@gmail.com otherwise I will raise a legal complaint against the same.

Credit Information Bureau India [CIBIL] Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir

We have replied to your query vide email dated October 13, 2014.

For any more information, kindly write to us online by visiting the following url on our website:http://www.cibil.com/contact-us

We would further like to advise you not to divulge personal / financial information on public forums.

Regards

sunsigngan

from Ranchi, Jharkhand

Hello!

Does your loan got rejected due to error in your credit score of banks. Illegal loan accounts/credit cards have been reported in credit report. Facing problem in getting loan from banks. Contact for credit report consultation.

Thanks & Regards,
Bharat Kumar, FCRA Certified (USA)
91.[protected]

raju140209

from Bengaluru, Karnataka

This is to inform you that we SRB CONSULTANCY PVT LTD. PAN Number- AAHCS4167Q have made the payment of Rupees 2560/- on dated 08.01.2015 to get our CIBIL report and still we haven't received the same. Please call us in this number +91-[protected] or email us [protected]@gmail.com., CIBIL Registration Id: COM[protected] Transaction Id:[protected]