Cigna TTK Health Insurance — Deceived by sales team

Address:

Kolkata, West Bengal, 700098

I am writing this on behalf of my mother and father since they are not tech savvy. My father decided to purchase a family floater plan for himself and my mother. They submitted the documents that were asked o[censored]s by the sales team member riya from the kolkata branch. We issued a draft of rs 23, 996/- to purchase the plan, later was asked to pay additional rs 510 cause they did some miscalculation. My mother (Minu mishra's) policy (Prohlr[protected] was issued on 24th aug 2016 but it turned out to be an individual policy rather then the floater policy we asked for. My father is yet to receive his policy and cashless card, even though we were told that we will get it within 15-20 days of making the payment and it's been nearly 2 months. Now the sales person who communicated to us is avoiding our calls. We feel cheated by such behavior and urge the cigna ttk team to take action against such people. Right now we are contemplating cancelling the policy altogether unless my father's policy is issued by cigna asap as per our original wishes. My father's details are:
Name:- swapan mishra
D. O. B:- 20/05/1964
His tele-verification was done in the month of august (Within 10th), so there should be a record of it. Please do look into it.