Cigna TTK Health Insurance — Not accepting claims after paying for 5 continuous years

I have been paying premium of 32000 every year since 2018. In 2022, there was delay in premium payment. so Cigna ttk canceled my previous policy and all associate benifits and gave us new policy without any intimation.

The cheated us without even sharing hardcopy documents. When we approached them for claim after my fathers cateract surgery, they are not responding and denying to pay. According to them i had to forgo all my premium payments. I am lower middle class customer earning hard to approached Cigna ttk to ensure my parents health needs are met when it is required.

This company looted my money. Being a common man, I remained helpless.