Cigna TTK Health Insurance — refund amount of the policy

Address:

Mysore, Karnataka

I made policy in cignattk insurance company and made the payment of rs 12627.00 proposal no prohlr[protected] and i had cancelled the policy on 26/09/2017 and also given confirmation through mail itself and also send mail regarding this issue on 05/10/2017 and on 06/10/2017 also through mail then on 17/10/2017 sand a mail to customer care helpline also but till now my problem has not reslove and delay ing to refund the amount i had somany times called to customer service center but they are also not able to slove the issue it is already one month gone payment made so how long time is you want to refund the amount when policy making you company person given assurance that if you are not satisfied /interested with policy you can cancelled the policy and refund amount with in 15 days but but this case it is already 1 month still the company draging the matter and not refunding my amount why.?