Cilory — Ordered one dress which is faulty

I Your order #4877616 has been dispatched via EcomExpress with tracking no [protected]. Track at: https://ecomexpress.in/tracking/?awb_field=[protected]&s=

Thanks for shopping at Cilory.

This is the order I asked for refund they are not willing to give it seems they are sending pickup person from different places why this fraud is happening?