Cinemax — Disappointed customer

Address:

Thane, Maharashtra, 421301

Hi Team,

I'm not sure if you take feeback seriously, as this is my third email since last 2 years.

I am a resident in kalyan and a very big fan of movie who loves to watch mostly every film released on a Saturday or Sunday.

Although I am aware cinemax is really good at it's service in entertainment industry however I see a very big difference in the standards and quality provided to the masses basis location.

I am based in kalyan where I have a cinemax theatre next to my house, which is my most preferred place to watch movies. But I think cinemax has no concerns for the customers in kalyan as the theatre is [censored], the seats are not maintained. The staff is not responsive.

My biggest concern is the movies that you play here. Me and my family loves Hollywood movies and 3D movie, but I hardly see any screenings here.

Even the substandard theatres in kalyan are playing Hollywood and 3D movies. For which I have to travel to different theatres in kalyan even though I have a cinemax theatre just next to my house.

However all other Cinemax theatres in Mumbai play Hollywood or 3D movies, so I want to ask why the difference in kalyan???

So my suggestion is if you are unable to maintain your standards all over, you should probably close this unit so I won't have further expectations.

I loved cinemax previously but now I'm a very disappointed customer.

Regards,
Ronald Paul
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