Claimed

Cinemax Complaints & Reviews

1.8
Last updated Oct 10, 2019
Complaints 119
Resolved
43
Unresolved
76
Quick Links
Statistics
Share
Contacts

File a complaint to Cinemax

Having problems with Cinemax?

File a complaint and get it resolved by Cinemax customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Cinemax
Customer Service Contacts

Cinemax Phone Numbers

Toll free
1800-2001020
52
9
Phone
+91 22 4275 8888
35
7
Fax
+91 22 4275 8899

Cinemax Website

Cinemax Head Office Address

7th Floor, Lotus Grandeur Building, Opp. Gundecha Symphony, Near Country Club, Veera Desai Road, Andheri (West)
Mumbai
Mumbai City District
Maharashtra
India
400053

Cinemax reviews & complaints(119)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
abizer badshah
from Vadodara, Gujarat
Report
Copy

different prices on online and counter tickets.

Address:Raipur, Chhattisgarh

The counter price for movie tickets is about 210 rs whereas the same tickets online cost around 112 rs... At cinemax, city centre mall, raipur.
After arguing the employee of cinemax told us we keep this way only, so further we talked to the manager about the different ticket prices... He then gave the movie tickets at online prices to us, so that we do not create a scene.
Knowing the unfair practice followed there, please check...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
khatunrizwana
from Noida, Uttar Pradesh
Report
Copy

staff complaint

Address:city center mall, pandri raipur (chhattisgarh), 492001

1. जब भी में cinemax counter में ticket collect करती हु तो मुझसे वहा के स्टाफ हमेशा यही कहते है की mam सामने से सिर्फ दो row खली है बाकि full हो चुकी है, और जब अंदर जा के देखो तो सामने से 8 से 10 row खाली रहती है।...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Anuja patel
from Mumbai, Maharashtra
Report
Copy

I am completing about ticket executive person

Address:Piplod, Surat, Gujarat

I am from surat.
I just visited cinemax at central mall for 3:00 to 6:00 p. M. Show of de de pyaar de.
Ticket counter executive named pragati was very rude to me and not wanted to give me seat i wanted.
Any how she convinced me that there were no other option of seat for me and she told that it was housefull.
When i actually enteed the screen i found that half of theatre were not booked.
However she gave...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
A
aishwarya bhandari
from Mumbai, Maharashtra
Report
Copy

broken seats in wonder mall cinemax thane

Booked 6 tickets from paytm for de de pyaar de prime seats for 230 each a7 - a12.
The 4 seats were broken. We paid for prime to get special top seats but poor seats.
Not the kind of service expected from cinemax.
We had senior citizens with us and had experience great inconvenience.
The seats were broken and we were not able to sit.
Our group had split into groups of 2, 2, 1and 1....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sudhirrsingh
from Mumbai, Maharashtra
Report
Copy

exorbitant prices of food

Address:Mumbai, 400064

The cinemax at malad charges rs. 370/- for popcorn which is more than 10 times the normal prices. How can we make a complaint against such cinema hall. This should be stopped as they are looting the consumers.

The maharashtra government has also acknowledged this but has not taken any steps to regulate this. Is there any government body to whom we can make a complaint against such malpractices....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Soumya11344
from Delhi, Delhi
Report
Copy

tickets combo

Address:City center pandri, Raipur, Chhattisgarh, 492001

Helllo,
I want you let you know that in raipur cinemax at central mall pandri.
Here if we come and purchase the tickets we have to take the combo pack also, because it is compulsory here to purchase the combo which is of 200rs with tickets. And that too we got 2 combo with four tickets
They had taken1300 rs for 4 tickets. Which is absolutely wrong i mean why i should pay for combo if i don't want....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
debro
Report
Copy

no heat

Address:V0E2G5

Went to a movie on sunday feb 10 with a friend to see the movie green book. There was no heat in #5 theater. When we complained to the manager he said it had just broke and because it was the week-end nobody could fix it. We went to the restaurant in the same area and were talking to one of the waitresses. She said people had come in complaining about no heat on tuesday.
This happened in the vernon cineplex at polson place mall, vernon...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Mukeshjha2000
from Bharuch, Gujarat
Report
Copy

issue tickets with wrong details

Address:Gandhinagar, Gujarat, 382006

I am mukesh purchase 4 tickets of 760 rs tonight show from cinemax gandhinagar. But they have cheat us calling that movie is still to start at 9:43 although it's schedule time was 9:30. We believe them and find that movie was already started from 15 minta. They did not refund the amount also... Please do something strict. My contact is [protected]@ipr. Res.in...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
sachin gandhi 1503
from Surat, Gujarat
Report
Copy

staff behaviour

Address:Vadodara, Gujarat, 390001

Hi
I am regular viewer of your teater in vihar cinemarc but today i had very bad experince at your teater regarding having snacks i requested for one tub for cheez popcorn an small pepsi but staff forced me to have big pack of pepsi which cant be consumed by my kids they insisted to have only combo which is not needed for my small family
Yout manager mr rajnikant parmar spoke in such a insulting language "saheb levu hoy to...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Ankit1908
from Kadod, Gujarat
Report
Copy

bad experience in multiplex

Address:Ahmedabad, Gujarat, 382481

Two days ago i visit your cinemax, redcarpet, ahmedabad branch to show moovie in screen 3.
When i check my seat in b row i confused coz seat no. Not proper mention. Other thing is seat too smelly and cover wornout. Also have seat recliner not stand proper.
Totally bad experience.. Now i never visit cinemax branch. I always prefer cinemax insted pvr. After this terrible experience i cant watch a single moovie on redcarpet or...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
BadBoy forever
from Raipur, Chhattisgarh
Report
Copy

adding combo food on movie ticket

Address:Dehradun, Uttarakhand, 492009
Website:Www.cinemax.com

They are not providing movie tickets without adding combo food pack on it.
It is compulsory to buy food combo with it.
Even online booking is showing full house. And they are providing ticket offline there.

Its so mean for cinemax managment to cheat the people and decreased the repo.
And this thing is running for more than a year. Raipur cg city...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
S
SunilG5
from Mumbai, Maharashtra
Report
Copy

for refund

Address:Thane, Maharashtra, 400601

Dear sir,
I book 3 window ticket of rs 300 on 21.02.2018.
Payment given by paytm two time rs 300 and rs 300 but they are saying payment not received because transaction failed so i have given cash payment of rs 300.
While i complain to paytm customer care they are saying two transaction successful of rs 300 and rs 300 total rs 600 was updated in cinemax paytm account.
But cinemax employee of mr birendra and sandeep...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
T
TUSHAR BARWAY
from Bhopal, Madhya Pradesh
Report
Copy

theatre without ac

Address:Dehradun, Uttarakhand, 492001

I was sold 2 tickets online for show at screen 3, at 8.00 pm show on 30.03.18 at cinemax, city-centre, raipur. During my visit to theatre ac was out of order for full movie period. Written compleat is also lodged at your site register. Kindly arrange to make refund of following expenses. Rs.320.00 for ticket+ rs.46.00 booking charges+ rs.30.00 car stand+ rd.400.00 snacks. Tushar barway. Contact [protected]. E. Mail tushar. [protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
D
dev176v
from Bhopal, Madhya Pradesh
Report
Copy

show cancel

Address:492001

Dear team,

I went on cinemax center, pandri, city center, raipur, c. G. - 492001, the show was on 8.05 pm
Name - pacific rim uprising.
They cancelled the show on the spot and said that there is no reservations for this show so that they are going to cancel it. Although in front of me there were many customers were asking for same movie and representative told everyone same story.
Becausr of this i missed...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
amitvvaze
from Mumbai, Maharashtra
Report
Copy

show delayed because of advertisements

Address:Thane, Maharashtra, 421301

I have gone to the show of hindi movie sonu ke titu ki sweety on thursday, 08th march, 2018 to cinemax, spring avenue mall, khadakpada, kalyan (W), maharashtra - 421301.

Show timing was 10.30 pm. We have entered the screen at 10.25. From 10.25 they have started advertisements of local shops as well as other products. Ads were shown till 10.45 pm. Thereafter national anthem was played.
And over and above this, they have...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
from Tirupati, Andhra Pradesh
Report
Copy

staff behavior rude

Yesterday i went to watch a movie at 4pm at cinemax wonder mall on ghodbanber roas. I reached at 4 pm, i showed my eticket to staff. The scanning machine was not working well, and it was not able to scan the eticket. So the guard stopped us and after a lot of time he entered the number on the barcode and allowed us to go to movie. Guard behavior was very rude telling us u have to wait. So even if we had the tickets we had to wait due to this...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
Jitishak
from Rajkot, Gujarat
Report
Copy

lift operations at your vadodara mall

Today i. E. 24/2/2018 (Saturday) the lift was stuck in between and inspite of calling the bell nd knocking no lift man or any person was there for rescue. Even no contact number in case of emergency was there. It's a serious issue and require to look into the matter and see to it's seriousness. As we had gone for movie in 10am show we have also made this inform and filed the same in pvr cinemas also as it's a serious matter and somebody's...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
Vikram Rughani
from Mumbai, Maharashtra
Report
Copy

baggage

Address:Sangli, Maharashtra

I have booked a ticket no 029395 exec-b4 date 11/12/2017 invoice no 137985 trans i'd 6647553 screen 1 timemonday 3.30pm and i was not given any token for my baggage which have lot important thing. This was a worse experience. Your senior person who was handling mumbai was there and he said this kind of baggage facility we don't have in entire india. For enquiry u can check cctv footage. I just loss 118 rs but u people have loss a creditability...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
abirook
from Korba, Chhattisgarh
Report
Copy

overcharging of the tickets

Address:Raipur, Chhattisgarh, 492004

I recently buy tickets from cinemax cinemas raipur chhattisgarh on which the amount of ticket was ₹50 but the multiplex charged me ₹130 per ticket. I asked them why they charged me extra ₹80. The ticket guy told me because of the combo (Pepsi + popcorn) and he compulsory made that combo with the ticket, he said that is a mandatory from cinemax (Pvr) india pvt. Ltd to buy an combo. I also asked the manager for the same and he also replied...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Anshul-lalla
from Dhule, Maharashtra
Report
Copy

regarding not giving tickets

Address:Nagpur, Maharashtra, 440002

Its humble request that please being polite one o[censored]r's executive is rude to us and not giving tickets reason is one of person before me is denied to give card pin to him and said that it is confidential so he own type and after that when it comes to me he denied to give tickets of hasina parker 5.40 show sunday 24/9 said that only accept cash not card i said it why so he said machine not working but its working i scold on him than after...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy