Claimed

Cinemax Complaints & Reviews

1.9
Updated: Oct 10, 2019
Complaints 112
Resolved
43
Unresolved
69
Contacts

File a complaint to Cinemax

Having problems with Cinemax?

File a complaint and get it resolved by Cinemax customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Cinemax reviews & complaints(112)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
abizer badshah
from Vadodara, Gujarat
Oct 10, 2019
Report
Copy

Address: Raipur, Chhattisgarh

The counter price for movie tickets is about 210 rs whereas the same tickets online cost around 112 rs... At cinemax, city centre mall, raipur.
After arguing the employee of cinemax told us we keep this way only, so further we talked to the manager about the different ticket prices... He then gave the movie tickets at online prices to us, so that we do not create a scene.
Knowing the unfair practice followed there, please check this matter, as they are fooling the common people by charging in an unfair manner.
Cinemax customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    khatunrizwana
    from Noida, Uttar Pradesh
    Sep 24, 2019
    Report
    Copy

    Address: city center mall, pandri raipur (chhattisgarh), 492001

    1. जब भी में cinemax counter में ticket collect करती हु तो मुझसे वहा के स्टाफ हमेशा यही कहते है की mam सामने से सिर्फ दो row खली है बाकि full हो चुकी है, और जब अंदर जा के देखो तो सामने से 8 से 10 row खाली रहती है। ... suggest करती हु की पीछे की सीट बेचने के लिए customers से झूठ बोलना बंद करे...

    2. एक तो वहा जबरजस्ती customers को टिकट के साथ coupon दे दिया जाता है ये बोल के की ये फ्री है और ticket में उसके पैसे चार्ज कर लिया जाता है

    3. last time जब मेने अपने friends से कहा था मूवी के लिए तो साफ़ इंकार कर दिए cinemax नहीं जायेंगे। ... we are very disappoint pls do something
    Cinemax customer support has been notified about the posted complaint.
    Ticket counter boy talk to me very rude.i am watch war movie at pandari city center raipur at 6:45pm 15/10/19.
    Hello sir i m uttam chauhan
    30 min late show suru hua he. Or show ka time tha 8:10 to hmko 8:10 baje hi entry mili he.. or uske baad 30 minutes tak ads chalai gai he.. or hamari seat thi wo bhi broken thi D 23, 24 25 please i m not satisfied please contact him mail : [protected]@gmail.com
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Anuja patel
      from Mumbai, Maharashtra
      May 21, 2019
      Report
      Copy

      Address: Piplod, Surat, Gujarat

      I am from surat.
      I just visited cinemax at central mall for 3:00 to 6:00 p. M. Show of de de pyaar de.
      Ticket counter executive named pragati was very rude to me and not wanted to give me seat i wanted.
      Any how she convinced me that there were no other option of seat for me and she told that it was housefull.
      When i actually enteed the screen i found that half of theatre were not booked.
      However she gave the ticket what she wanted to give.
      This was so unathical.
      Disappointed with cinemax.
      Please give proper training to your employees before giving jobs.
      Cinemax customer support has been notified about the posted complaint.
      Yesterday i go to watch movie at pvr cinemax gandhinager, but they refuse to give me ticket just because i dont want to buy popcorn. They were forcing to buy popcorn everyone.
      Cinemax pandri Raipur is pressuring customers to take combo meal with movie tickets else not giving tickets. Strong action should be taken against this behavior
      We are watching movie in Cinemax surat, Head manager is very rude, while we bring our home made popcorn as our kid have skin problem, doctor says for home made stuff only.
      The staff and Head is very rude and not allowing us to take the home made food.
      Very bad experience:
      Helpful
      Found this helpful?
      3 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        aishwarya bhandari
        from Mumbai, Maharashtra
        May 19, 2019
        Report
        Copy

        Booked 6 tickets from paytm for de de pyaar de prime seats for 230 each a7 - a12.
        The 4 seats were broken. We paid for prime to get special top seats but poor seats.
        Not the kind of service expected from cinemax.
        We had senior citizens with us and had experience great inconvenience.
        The seats were broken and we were not able to sit.
        Our group had split into groups of 2, 2, 1and 1.
        +2 photos
        Cinemax customer support has been notified about the posted complaint.
        Hello sir i m uttam chauhan
        30 min late show suru hua he. Or show ka time tha 8:10 to hmko 8:10 baje hi entry mili he.. or uske baad 30 minutes tak ads chalai gai he.. or hamari seat thi wo bhi broken thi D 23, 24 25 please i m not satisfied please contact him mail : [protected]@gmail.com
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          sudhirrsingh
          from Mumbai, Maharashtra
          May 16, 2019
          Report
          Copy

          Address: Mumbai, 400064

          The cinemax at malad charges rs. 370/- for popcorn which is more than 10 times the normal prices. How can we make a complaint against such cinema hall. This should be stopped as they are looting the consumers.

          The maharashtra government has also acknowledged this but has not taken any steps to regulate this. Is there any government body to whom we can make a complaint against such malpractices.
          Cinemax customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Soumya11344
            from Delhi, Delhi
            Apr 29, 2019
            Report
            Copy

            Address: City center pandri, Raipur, Chhattisgarh, 492001

            Helllo,
            I want you let you know that in raipur cinemax at central mall pandri.
            Here if we come and purchase the tickets we have to take the combo pack also, because it is compulsory here to purchase the combo which is of 200rs with tickets. And that too we got 2 combo with four tickets
            They had taken1300 rs for 4 tickets. Which is absolutely wrong i mean why i should pay for combo if i don't want.
            +1 photos
            Cinemax customer support has been notified about the posted complaint.
            30 May 2019. Alladin 3D Screen 2 Seat Number D18 & D 19. Combo pack for Popcorn / Cold drink been sold for compulsarry in each ticket at Ticket Counter.The whole combo was wasted. My mobile Number is [protected] Sandeep Agrawal
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              debro
              Feb 13, 2019
              Report
              Copy

              Address: V0E2G5

              Went to a movie on sunday feb 10 with a friend to see the movie green book. There was no heat in #5 theater. When we complained to the manager he said it had just broke and because it was the week-end nobody could fix it. We went to the restaurant in the same area and were talking to one of the waitresses. She said people had come in complaining about no heat on tuesday.
              This happened in the vernon cineplex at polson place mall, vernon bc. Not a great way to see a movie when your freezing.
              Thought the manager would give us some compensation but nothing.
              Cinemax customer support has been notified about the posted complaint.
              Why it is forcing to buy both tickets with combo for food ... It is against the right of consumers for buying and paying with forcing for ticket and food both l. Why to pay extra
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Mukeshjha2000
                from Bharuch, Gujarat
                Oct 6, 2018
                Report
                Copy

                Address: Gandhinagar, Gujarat, 382006

                I am mukesh purchase 4 tickets of 760 rs tonight show from cinemax gandhinagar. But they have cheat us calling that movie is still to start at 9:43 although it's schedule time was 9:30. We believe them and find that movie was already started from 15 minta. They did not refund the amount also... Please do something strict. My contact is [protected]@ipr. Res.in
                +1 photos
                Cinemax customer support has been notified about the posted complaint.
                Hello
                I am regular customer of cinemax.
                Most of time I am suffered by no aair conditioning.
                Right now I am in cinemax, regimental plaza, nashik
                Bazaar movie running 10am show.
                Do something
                Why is there no porn on the Cinemax that I pay for, this is [censored]ed
                Helpful
                Found this helpful?
                2 Comments
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  sachin gandhi 1503
                  from Surat, Gujarat
                  Aug 28, 2018
                  Report
                  Copy

                  Address: Vadodara, Gujarat, 390001

                  Hi
                  I am regular viewer of your teater in vihar cinemarc but today i had very bad experince at your teater regarding having snacks i requested for one tub for cheez popcorn an small pepsi but staff forced me to have big pack of pepsi which cant be consumed by my kids they insisted to have only combo which is not needed for my small family
                  Yout manager mr rajnikant parmar spoke in such a insulting language "saheb levu hoy to lo" which i dont think is proper standard of cinemarc
                  Please look into matter or else i would forward this email to grahak suraksha for our better ment and public rights

                  I dont wont to raise this any more if proper action taken on staff behaviour specially in night show
                  Regards
                  Sachin gandhi
                  [protected]
                  Email : [protected]@yahoo.co.in
                  Awaiting for revert asap
                  Cinemax customer support has been notified about the posted complaint.
                  Is it cumpolsary to buy ticket with a combo ? As my kid was forced today at cinemax city centre raipur, who went with his friend to watch movie andhadhund, the man at the counter told him ticket is only available with a combo...its rediculous !! I am posting the video & pic of tkts

                  staff behaviour - Comment #3247626 - Image #0
                  I m Karen Williams, and I've been a customer of its for years but I have to say that of late is has been really bad the same movies over and over again their are so many other movies Last kiss goodnight with Genia Davis Boat Trip Cuban Gooding The real superflly movie I'm come on I pay a lot of money to c movies u need to step up or out ur choice
                  gallaudJaren's reply, Jan 21, 2019
                  Update ur programming its boring same movies day in and day out
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Ankit1908
                    from Kadod, Gujarat
                    Jun 17, 2018
                    Report
                    Copy

                    Address: Ahmedabad, Gujarat, 382481

                    Two days ago i visit your cinemax, redcarpet, ahmedabad branch to show moovie in screen 3.
                    When i check my seat in b row i confused coz seat no. Not proper mention. Other thing is seat too smelly and cover wornout. Also have seat recliner not stand proper.
                    Totally bad experience.. Now i never visit cinemax branch. I always prefer cinemax insted pvr. After this terrible experience i cant watch a single moovie on redcarpet or cinemax.

                    Ankit panchal
                    [protected]@gmail.com
                    Cinemax customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      BadBoy forever
                      from Raipur, Chhattisgarh
                      May 10, 2018
                      Report
                      Copy

                      Address: Dehradun, Uttarakhand, 492009
                      Website: Www.cinemax.com

                      They are not providing movie tickets without adding combo food pack on it.
                      It is compulsory to buy food combo with it.
                      Even online booking is showing full house. And they are providing ticket offline there.

                      Its so mean for cinemax managment to cheat the people and decreased the repo.
                      And this thing is running for more than a year. Raipur cg city
                      Cinemax customer support has been notified about the posted complaint.
                      It's totally disappointing for a cinema lover when you pay so much and you don't get the completr movie to watch.we were watching race 3in goregoan cinemax and during the climax the screen got blanked and they didn't even start it up again, so no point in watching the movie.
                      This is not at all expected from pvr-cinemax.kindly do the needful
                      18th June 2018, Time : 11:25am
                      I was gone to Cinemax, R Odeon Mall, Ghatkopar (e), Mumbai to watch "Veere Di Wedding" movie. There is the ticket counter person talked with me very rudely. I have never seen this type of worst service and this type of rude communication. I will never visit that Disrespect cinema again.
                      It's 2nd time in your theter i got the Broken seat..
                      My experience is unsatisfactory and not gonna visit this thea
                      Please describe about the service charge of movie tickets..?
                      Which type of service provide by you..?

                      adding combo food on movie ticket - Comment #3388257 - Image #0
                      Helpful
                      Found this helpful?
                      4 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        SunilG5
                        from Mumbai, Maharashtra
                        Apr 21, 2018
                        Report
                        Copy

                        Address: Thane, Maharashtra, 400601

                        Dear sir,
                        I book 3 window ticket of rs 300 on 21.02.2018.
                        Payment given by paytm two time rs 300 and rs 300 but they are saying payment not received because transaction failed so i have given cash payment of rs 300.
                        While i complain to paytm customer care they are saying two transaction successful of rs 300 and rs 300 total rs 600 was updated in cinemax paytm account.
                        But cinemax employee of mr birendra and sandeep saying payment not received by cinemax paytm account.
                        Add : cinemax ghodbunder rd kapur bawadi thane west 400601.
                        Please help to refund my money i facing so many problems to refund.
                        +2 photos
                        Cinemax customer support has been notified about the posted complaint.
                        Aug 23, 2018
                        Updated by SunilG5
                        Till time I am not get refund .
                        Who will responsible to refund .
                        When I get my money
                        Raipur cinemax movie dhadka at 4.05pm Tuesday ticket price was 60 rs but they are force us to buy combo on ticket counter and pay us about 140 rs.
                        It's my discretion to buy combo or not .They did not give me ticket and ask talk to manager but manager didn't come to talk.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          TUSHAR BARWAY
                          from Bhopal, Madhya Pradesh
                          Mar 30, 2018
                          Report
                          Copy

                          Address: Dehradun, Uttarakhand, 492001

                          I was sold 2 tickets online for show at screen 3, at 8.00 pm show on 30.03.18 at cinemax, city-centre, raipur. During my visit to theatre ac was out of order for full movie period. Written compleat is also lodged at your site register. Kindly arrange to make refund of following expenses. Rs.320.00 for ticket+ rs.46.00 booking charges+ rs.30.00 car stand+ rd.400.00 snacks. Tushar barway. Contact [protected]. E. Mail tushar. [protected]@gmail.com
                          Cinemax customer support has been notified about the posted complaint.
                          I just seated in regimental mall cinemax, in nashik near to Nashik road railway staion, , its not good service .. i mnstill in cinema hall and stop acs..
                          On 28th July I booked 2 seats D11 and 12 screen 1 in cinemax which is in nasik city center mall for Mission impossible fallout and they started the show 5 to 10 min before show timing which is just not done so I need my money back
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            dev176v
                            from Bhopal, Madhya Pradesh
                            Mar 27, 2018
                            Report
                            Copy

                            Address: 492001

                            Dear team,

                            I went on cinemax center, pandri, city center, raipur, c. G. - 492001, the show was on 8.05 pm
                            Name - pacific rim uprising.
                            They cancelled the show on the spot and said that there is no reservations for this show so that they are going to cancel it. Although in front of me there were many customers were asking for same movie and representative told everyone same story.
                            Becausr of this i missed other theatre's timing.
                            This is such a negative impact me through cinemax
                            Cinemax customer support has been notified about the posted complaint.
                            Watching hitchki.show time 10:55pm.

                            Close aircon 1hour before.

                            Bloody hell cinemax enternity mall.
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              amitvvaze
                              from Mumbai, Maharashtra
                              Mar 9, 2018
                              Report
                              Copy

                              Address: Thane, Maharashtra, 421301

                              I have gone to the show of hindi movie sonu ke titu ki sweety on thursday, 08th march, 2018 to cinemax, spring avenue mall, khadakpada, kalyan (W), maharashtra - 421301.

                              Show timing was 10.30 pm. We have entered the screen at 10.25. From 10.25 they have started advertisements of local shops as well as other products. Ads were shown till 10.45 pm. Thereafter national anthem was played.
                              And over and above this, they have started trailers thereafter. Trailers have been shown till 10.50 pm.

                              So, the actual show was started at 10.50 pm. Which was scheduled on 10.30 pm.

                              Again at intermission, ads were shown for 15-20 minutes.

                              We know the commercial necessity of ads, but there should be some limit to this.
                              Cinemax customer support has been notified about the posted complaint.
                              I have gone to the show of hindi movie Gold on thursday, 23rd August, 2018 to cinemax, Pandri City Centre Mall Raipur. Show timing was 07.30 pm. We have entered the screen at 07.27pm. From 7.30 they have started advertisements o[censored]pcoming movies which will shows in coming days. Ads were shown till 7.48 pm. Thereafter national anthem was played.

                              So, the actual show was started at 7.50 pm. Which was scheduled on 7.30 pm.

                              In intermission, ads were shown for 15-20 minutes.

                              Worse experience I ever face.

                              show delayed because of advertisements - Comment #3191286 - Image #0
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                from Tirupati, Andhra Pradesh
                                Mar 4, 2018
                                Report
                                Copy

                                Yesterday i went to watch a movie at 4pm at cinemax wonder mall on ghodbanber roas. I reached at 4 pm, i showed my eticket to staff. The scanning machine was not working well, and it was not able to scan the eticket. So the guard stopped us and after a lot of time he entered the number on the barcode and allowed us to go to movie. Guard behavior was very rude telling us u have to wait. So even if we had the tickets we had to wait due to this rude staff. Also one of the seat was broken. Please do the need full. Change the broken seats and remove the rude staff like that one.
                                Cinemax customer support has been notified about the posted complaint.
                                Cinemax theatre, medak town management not allowing snacks from outside and selling snacks and cool drinks more than mrp .
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  J
                                  Jitishak
                                  from Rajkot, Gujarat
                                  Feb 24, 2018
                                  Report
                                  Copy

                                  Today i. E. 24/2/2018 (Saturday) the lift was stuck in between and inspite of calling the bell nd knocking no lift man or any person was there for rescue. Even no contact number in case of emergency was there. It's a serious issue and require to look into the matter and see to it's seriousness. As we had gone for movie in 10am show we have also made this inform and filed the same in pvr cinemas also as it's a serious matter and somebody's life's matter.
                                  Cinemax customer support has been notified about the posted complaint.
                                  Forcing to buy 1 food coupens Rs. 60 for 2 tickets
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    Vikram Rughani
                                    from Mumbai, Maharashtra
                                    Dec 11, 2017
                                    Report
                                    Copy

                                    Address: Sangli, Maharashtra

                                    I have booked a ticket no 029395 exec-b4 date 11/12/2017 invoice no 137985 trans i'd 6647553 screen 1 timemonday 3.30pm and i was not given any token for my baggage which have lot important thing. This was a worse experience. Your senior person who was handling mumbai was there and he said this kind of baggage facility we don't have in entire india. For enquiry u can check cctv footage. I just loss 118 rs but u people have loss a creditability to serve a customer. Next time i don't visit cinemacx. And recommended other people not to visit cinemas because of experience with your services.
                                    Vikram
                                    Cinemax customer support has been notified about the posted complaint.
                                    Wanted good time with family, came to movie RAID
                                    Screen 2 ( 17 march 2018 time 21:00)
                                    Worst house keeping and AC also not working.
                                    Cinemax took rs.1600.00 ( 10 tickets)
                                    Also not responding there staff.

                                    I want my reimburesement of all my money.pls take action on them.

                                    [protected]
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      abirook
                                      from Korba, Chhattisgarh
                                      Oct 30, 2017
                                      Report
                                      Copy

                                      Address: Raipur, Chhattisgarh, 492004

                                      I recently buy tickets from cinemax cinemas raipur chhattisgarh on which the amount of ticket was ₹50 but the multiplex charged me ₹130 per ticket. I asked them why they charged me extra ₹80. The ticket guy told me because of the combo (Pepsi + popcorn) and he compulsory made that combo with the ticket, he said that is a mandatory from cinemax (Pvr) india pvt. Ltd to buy an combo. I also asked the manager for the same and he also replied the same answer.
                                      So i wanted to tell you that this type of loot should not be imposed to the customer because it simply affect the right of the customer and necessary action should be taken on the multiplex
                                      Cinemax customer support has been notified about the posted complaint.
                                      Dear abirook,

                                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                      Regards,
                                      Team PVR
                                      Please clean your screen properly and please make a operator good. There is one halt between the movie.
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Anshul-lalla
                                        from Dhule, Maharashtra
                                        Sep 25, 2017
                                        Report
                                        Copy

                                        Address: Nagpur, Maharashtra, 440002

                                        Its humble request that please being polite one o[censored]r's executive is rude to us and not giving tickets reason is one of person before me is denied to give card pin to him and said that it is confidential so he own type and after that when it comes to me he denied to give tickets of hasina parker 5.40 show sunday 24/9 said that only accept cash not card i said it why so he said machine not working but its working i scold on him than after long story he accpet it please look this matter he have taken my pin for this and assault us
                                        Cinemax customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit