Cinemax — My cookies and water not allowed in movie.

Address:

422002

Background
On 12/07/2016, we myself, my wife and a kid went for movie sultan. we bought tickets for rs 150/- each as per their rate. we were carrying cookies for our kid.

Incident
They said those cookies are not allowed in theater, we asked them to provide those (same brand) cookies from their food court, they said they don't keep cookies in food court. our kid started crying as he wanted those cookies only, we requested them many times but they didn't allow. they said to go out of theater area and feed the kid, we felt so insulting.

Complaint
1. they should allow our food for kids.
2. when we buy tickets for whatever prise they ask, they should allow food from outside which they don't keep.
3. why costing for food items is 5-10 times more than market.
4. why passanger lift of theater was not working.