Cinemax — Poor Seats & Hall maintenance

Address:

Mumbai City, Maharashtra

I went for "Dum laga k Haisha" movie on Sunday, 8th March at Cinemax, Kandivali West (near station) multiplex. I was shocked to see the pathetic state of seats and the overall condition of the hall. It doesnt deserve to be called a theatre, it is worst than even third grade stadium halls where people go free of cost. I would request the Cinemax brand to re-think of their association with the theatre as it gives a very bad and horrible experience to the movie-goers and spoils your brand name. Cinemax is known for its quality halls and overall multiplex experience. This theatre is not upto 50% of your standards. Mostly all seats are broken, tilted and the hand rests are useless. the seats cant be adjusted at all. When asked, the manager in charge simply said it is due for renovation and will be done soon. I have even registered a complaint in the register book but I dont think it is of any use. It is my urgent request to the entire Cinemax management to take a look at the pathetic hall and take it out of the Cinemax brand. It is spoiling your brand.