Citi Bank — citibank credit card issue for false charging.

Address:	Vadodara, Gujarat, 390006
Website:	www.online.citibank.co.in/customerservice/mail-us.htm

Hello,

I am customer using the Citi bank credit card on daily basis since more than a year now and now i wanted to close the services and dont want to carry on business with you guys because in past few months i have faced may issues regarding service that you guys providing.

Fraud transaction happened on my card due to your security glitch.

Suggested to block the card and issue the new one which got delivered as CITI bank branch almost after 45 days and menwhile CUSTOMER CARE agent dont have curtsy to ask for the address so need to visit branch and waste my time for 45 days.

Address change request took almost 45 days an more and no one is taking responsibility for this.

This month payment not accepted due to some issue and charged 300 INR Late fee for which when called in CUSTOMER CARE they said they cant do
anything and its all my mistake. When asked for manager he almost stretch call over 25+ minutes and at end even he has not transferred the call.

When i explained them that if something happened with my account you should have call me or message me than agent keep on repeating we do not call or inform customer we only do before few days of bill pay after that we keep on charging and customer has to pay.

So this is really bad customer service experience, now they arrange called back when i told them to close and do full and final i will use other company credit card and not yours.

I never missed payments he checked and then too he said he cant do anything and cant show any good gestures to such GENUINE customer so now i dont want to continue with you guys really disappointed.

Referred 8-10 people in last 1 year to Citi bank, now i realize its a mistake that i have done.

I am mentally harassed by the CITI bank and the staff and now will file complain against the credit card department for the same that they charged me large amount of bill while i speak with them and even though after that giving ### answers which is not acceptable.

I will file complain for mentally harassment and got mentally disturbed due to citi bank and also faced lose of money.