Citi Bank — credit amount refund

Address:

Mumbai City, Maharashtra

Due to cancellation of my hotel booking i got a refund from the hotel on my credit card which i was suppose to pass it on to my client. On 09 jun 2019 i requested ciit bank if its possible to get this credit amount back into my savings account to which they agreed. Hence i initiated a request for refund of credit amount into my savings account. I was been communicated that it will take 3 days. Its been a month now and despite of constant follow ups i issue has not been redressed.