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Citi Bank — Excess amount is not reversed in personal loan

Address:Chennai, Tamil Nadu

My personal loan account number was LGGMRK6624065. I gave request to close the personal loan on 1st of Aug 2015. Even After one month, I didn't receive the excess amount which was debited from my account. I called customer service multiple times and I mailed them. No proper step from them. I request the people not to go for citi personal loan.
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