Citi Bank — Poor Customer service

Address:

Chennai, Tamil Nadu

Dear Sir/Ma'am, I applied for a personal loan in July 2015 for 1.5 lacks for a tenure of 12 months. I am highly disappointed to know that the ECS is not getting cleared in spite of retaining sufficient fund in my account (SCB Chennai). Apparently, I came to know that CITI bank failed to submit the ECS mandatory form to SCB, which is the reason for this confusion. I was never informed by any of your employees mentioning the actual reason for this chaos, but kept on reminding me to have the funds ready in my account – diverting the actual scenario. I am totally frustrated with such a poor customer care services. I am now confused on how to decipher this further. I look forward to receiving a solution at the earliest possible.