Citibank — amount payment

Address:

400104

I am holding the credit card no [protected] of citi bank, on 2nd may i have called citibank customer care for payment of the full and final payment of the amount, which according to them was paid and have also confirmed that this full and final paymetn and after which i dont have to make the payment. So i made payment on the same date of app rs. 47000. Now from after that i have been receving the call to make the balance payment. I have tried to call their grievance cell, there custoemr care but they are not interested in listening to my grievence. What kind of service is this.

Thanks and regards
Sheetal salvi