Citibank Complaints & Reviews

I was the user of citi credit cards.in 2016 i lost my job still i made the payment till september 2016 and called citi bank to inform that i may not be able to make the payment for oct and nov. I wanted them to not charge late fee and interest and to not block my cards i got to know from them they have reimbursed late fee for aug and sep and my cards will not be close before 3miss of payment however they block my card instantly in sep only.

Hi sir,

I am anulika mishra, a salary based female user of citi credit card.

I am bother from citi customer support as in 2016 due to lost of job i couldn't make my payment for few of months.

I requested them a lot please don't apply invalid an unessesary charged on my credit dues but they have double or trible charges as 41%and above interest on my dues. Which is harmed my credit score also.

Kindly help me to clear my dues with genuine charges which i can make. I am keep following citi head customer service officer by the name of simmi sebastian.

But he didn't reply properly even he disputes to holding previous certain of thing not even listen not able to understand please i need a justice.

I am struggled a lot. I want justification.in a year time they have doubled & tribled my dues and forcely asked me to pay. Pls check as at time of give credit card they check our job and salary but if there is any mishappening then don't understand.

And take some valid action.

Thanks & regards
Anulika mishra
[protected]

Citibank has put us in a chicken and egg problem
I opened my citibank account and later after a few years made it joint with my relative. My relative being second account holder.

Citibank is mandating us that all account holders aadhar must be linked. I don’t understand this requirement. Why do banks need second account holder aadhar in first place?

The issue is that my relative’s aadhar is never received since last 3 years and citibank does not accept e-aadhar as a valid proof.

Moreover we also find that citibank officials have made a mistake in recording the date of birth of my relative in their system despite all correct documents were submitted at the time of making it joint. As a result my relative is not able to validate themselves over phone. My relative does not have debit card nor online banking access. And if i validate myself and hand over the phone to second account holder, citibank does not like it.

This is a chicken and egg problem for us. The only and best option is to close the account which we plan to exercise. We have no complaint but a solution. This post is made in the interest of the consumers.

I have been using citibank premier miles credit card since 2016. Despite a timely payment on a regular basis, time and again from august 2017 i am being charged interest + gst. Have tried contacting and talking to the bank via emails, letters and phone calls but no solution has been given yet. 2 days back, got my statement for february and interest charges as a fixed mandatory charge is again reflecting in the statement. Was told by the helpline executives that the bills are system generated so will check and rectify it, but after almost 6 months they are still unable to do so. This shows how this bank force 11 year old customers to stop any communication with citibank. After numerous attempts and escalating my problem, there is no logical and reasonable explanation from the banks end regarding the baseless and false charges.

Hi,

My salary account is in citibank. Since last year everything was okay but suddenly they are asking me that my account required a minimum balance of 1 lakh other wise they will deduct money from my account. When i asked the reason then they confirmed me that my account is no more salary account. However my salary is still getting credited in this bank account. I don't know what to do about their monopoly.

I have referred my friend for credit card. He applied through the link i have shared but i didn't receive the credit bonus.

I have referred on 20 dec 2017 he applied at the same day and received the card and he is using it now.

Still the status of my referral says the card is applied but not moved to approved status but he even received the card.

Timely response is appreciated

My mail id is [protected]@gmail.com

Why is interest charges levied when I paid my credit card payment in tine? Only a small amount different you people putting lot of interest I don't want to pay the amount. I talk to customer care they also not revised my interest amount. Just check my all history I will pay all amount correctly. But this time you people done is not good.If you revised this month statement they only I will pay my balance amount on or before 2nd of march. So kindly revised my late payment amount in this month onwards.

Hi, i have applied for citibank credit card online a while back. When i got the verification call i clearly mentioned that i want to know more about the details around bill cycle and credit limit and i dnt know what happend they directly sent the card. As i m not satisfied with credit limit and bill cycle i asked them to cancel the card. They blocked the card and they asking me to pay due credit card maintenance amount. I have not used the card at all and asking me to pay amount. I called customer care of of citibank and sent email multiple times but didnt help.

Name: ravi revelly
Card: 4617 xxxxxx 3217

Please do the needful

I just returned from the atm after withdrawing money. While in the queue, i asked the guard whether or not 500 rs notes were available, he said yes. Two other people who went in before me, stood in the queue of the adjacent atm machine serviced by icici bank. So i asked the guard are you sure there's cash available. He started replying rudely by saying how many times will i tell you? This is the fifth time i am telling you there's cash. I responded by saying since he is doing his duty, it is his job to tell me. To this he started passing racist comment by saying you people from nagaland do not know how to speak in hindi, do not try to reach me how to do my duty. I will shove a bamboo up your rear and send you back to nagaland. I honestly did not want to argue further as i am a student, and do not want to put my life in jeopardy as i know how racist a place delhi is. And what many people from the northeast have gone through in the past, some even lost their life. But i wish if someone from city bank reads this, some action be taken againstthe guard on duty. Date -8/02/2018. Time :- 9:30-10:00. Place : bet sarai

Citibank is the most liars, they promised me that they put a block on a charge on my account and promised that i will not be charged or held responsible two months later they come back after i got charged and tell me that they will not disbute the charge
Tracy smith left me a detailed voicemail that i was found right and i should sign a paper they sent me and send it back and i will get my money back then a week later she tell me that she cannot disbute it still stay away from thoose rip off bank

Hi Team,

On 02-Feb-2018 at 9:11 AM, I received Citi Bank Credit Card transaction message as below

"33.81 USD was spent on your Citi Credit Card ending 4386XXXXXXXX3422 on 02-FEB-18 at WING SNACK EXPRESS. FX rates and charges as per T&Cs. Your available credit limit now is Rs. 1, 156.70. Update your Aadhaar number on your Credit Card by logging in to Citibank Online or Citi Mobile. To Know More, visit http://citi.asia/INaadhaarseeding".

Actually then I was in walking and shocked after seen that message.

Immediately I called to Citi customer care, blocked card. They agreed that it was fraud international transaction, she said.

She told that will try to recover the deducted amount in a month.

I am really worrying to use CITI Credit Card further more. No security in CITI Credit Card.

How do we trust Citi Bank? I don't want to take any risk on that and I request you citi bank to recover this amount ASAP.

My name in aadhaar is muthuraman.
My name in citibank is muthuraman s.
I have been trying to link my citibank account with aadhaar for the past 6 months (Since july / august). For the first 3 months, i tried doing online. I get message saying that name mismatch is identified.
Based on customer care people's advice, i visited citibank, anna salai. Chennai.
Based on the customer service guy' advice, i submitted pan (Additional docment) that bears my name as in citibank.
I have an sms saying my citibank is linked with aadhaar.
But when i cross verified after a month, it was shoking to know my account is not still linked. Such unprofessional. Then again i visited the branch on jan 20th and told i want to change my name in my account.
The guy in counter 1 asked me to submit my pan again.
Today is 30th jan and it looks like the document has not even reached rbi.
I have never felt sbi is much better than citibank.
Having just few branches unlike icici, citibank should have more accountability in these stuffs.

Respected sir/madam
My name is sujata padmanabhan and my husbands name v. Padmanabhan and we are having citibank credit card for the last so many years. I would proudly like to inform you that i have never defaulted in the payment etc. Oflate we are having trouble in submission kyc as both o[censored]s are not computer literate.. Also my husband suffered stroke and he has eye problems and undergoing treatment.in this case how do i go about submission of document etc. Kindly help. Thanks

I have raised multiple cases since jan 1st 2018, and they have not been resolved even after a month. The demand draft [rs.90000] was sent to a different address than what was mentioned, it was reiterated to citibank about the same. However, citibank has not made a single attempt to resolve the issue.
Currently, i have raised a query requesting to return the dd and asking how do i do that...? No reply so far.

All case details are in the attached screenshots.
Santosh
[protected]

Sir,
I had been sumit four time adhar card copy with sign and election voter id
Proof for address proof, citi bank has not accepted alway said this proof
Mismatch it has sent to citi bank through my registered e mail id, as per
Asked customer officer, they are not beliving this adhar card, and election card verifying, like sbi and scb and icici bank they are accept this adhar card, every time sms sent me this proof is mismatch, please to do the needful action in this regards my citi bank credit card ending 2824 m [protected]

Mahendra chauhan

Dear sir,

As i have been charged rs.95000 even without my permission by jukaso journeys, so request you to kindly stop payment /charge back my credit card payment held to jukaso journeys (Journeys resort pvt ltd) inr 95000 from my credit card no ending with. 3922

I have raised request within 24 hours of transaction dated 20 jan 2018 through citi phone banking to stop payment of rs.95, 000 as fraud done by the jukaso.
Further on 21 january 2018, i have raised follow up for the same with citi bank

Kindly help me to recover/charge back my amount rs.95000 in my credit card.

Thanks
Ravindra
[protected]

Hi

There was a neft transaction of 50, 000.00 inr made on may 03, 2017, from icici #:[protected], was incorrectly sent & approved to wrong citi customer with acct #: [protected] which was intended to be sent to acct # [protected].

There was one digit wrong in the account number. Citi bank allowed the transaction to wrong account even though the name entered did not match the account number. I reached out to icici on the 4th may & requested recall letter to be sent to citi as suggested by citi.

Please note that icici bank has already raised a couple of sr request and followed up with citi bank, giving the details & recall letters (Same) they requested n number of times. Below are the complaint number and rest of the requested details

Complaint number (Citi) : nsr17049489 & rsc18001664

Service request no (Icici) : sr[protected] & sr14260337

Date of transaction: 3rd may 2017

Account number (Icici):[protected]

Wrong account number: [protected]
(The account number to which the funds were credited)

Correct account number: [protected]
(Account number to which the fund transfer was intended)

Utr number:[protected]

I have raised this complaint multiple times and each time it looks like every investigation is starting without any resolution.in addition to this, there are multiple mail chains going on addressing this issue.

I kindly request you to please consider this complain & provide us a solution in getting the money back. It has been almost a year & yet there has been no resolution.

Please contact me on +[protected] or on my mail ([protected]@gmail.com)

Dear sir,

As i have been charged rs.80, 000 even without my permission by jukaso journeys, so request you to kindly stop payment /charge back my credit card payment held to jukaso journeys (Journeys resort pvt ltd) inr 80, 000 from my credit card no. 4386*6750.

I have raised request within 24 hours of transaction dated 2nd jan 2018 through citi phone banking to stop payment of rs.80, 000 as fraud done by the jukaso.
Further on 4th january 2018, i have raised follow up for the same and phone banking officer provides me assurance that this transaction is not claimed yet and if transaction comes for settlement citi will not process (Reference no. 4554).

But i was surprised to see that on next day i. E. 5th january 2018, transaction is settled and billed to me. It raises concern over citi credit card safety/services with respect to fraud of jukaso journey.

Kindly help me to recover/charge back my amount rs.80, 000 in my credit card.

Regards,
Dharmender aggarwal
Chartered accountant
[protected]

I am referring my friends to bank credit card 3 friends got a credit card i did not get a cash back 2000 rupres. And they are saying he applied other referal link or online. This is totally fraud and i am having everything proofs for this. Pls solve this problem as soon possible credit 2000 cash back to my account.
Mail id rakeshm. [protected]@gmail.com
I have contacted so many times through customer care and they are sending reply every time he applied though online i will show the proofs

Hello unit,

I would like to report mr sushil kumar from citibank collections department chennai... The call was handled very badly... Total irresponsible behaviour.. I kept asking for noc but sushil did not even verify my email once. Plus he asked me to call back again on monday. I spoke rudely and told him he doesn’t know citibank professionalism and asked to speak with supervisor. Unfortunately his supervisor nitin was so damn casual that he didn’t even explain a word to sushil and said he will check regarding noc since it’s initiated from their side and get back to me.
After few minutes i called back again to inform that i checked my email for noc and it’s not come then that sushil in such a stupid display of behaviour does not even professionally verify my email to reconfirm and handle the matter instead he arrogantly says that madame would u again like to talk with my supervisor.
Citibank being a professional bank always ensures good employee output. If executive is so comfortable in transferring call to supervisor happily and neglects customer it clearly shows that mr nitin is not briefing seriousness in his team members. We customers don’t call to trouble the bank. We are just expecting better trained and mature collections employees rather than utter stupid sushil kumar type who are a shame to citibank image. Briefing him further is good for his career only.. He needs to be patient with customers rather than acting immature.