Citibank Complaints & Reviews

I applied for an indian oil citibank credit card in citibank ref. No. [protected]. They rejected my application without any reason. When i checked with them, they told my cibil is not good. I checked my cibil and it was fine. I again contacted them and they are rejecting the application. This causes frustation to me. I want to know the reason why they have rejected my application.

Date of the incident - 25th May 2017

Resolution needed - refund

Detailed compliant - I've used CITI bank ATM (ATM ID - 8013) yesterday at 11 AM IST. I entered 1000 rupees and it was deducted from my account balance but only 500 rupees came from the machine. The card that I used was a SBI card. Please help me in getting my 500 rupees redeposited to my account.

I am writing you in regards to a failure from your customer services.
There has been a theft at my place in last week of March when I was abroad for a business trip. My Citibank credit card has also been stolen.
There has been a fraudulent transaction done from my card for the amount Rs. 7422, which I disputed and I challenged the security of the card.
Your customer service advisor told me that it has been used without PIN, on which I asked that how is that possible. He said that there are still old machines which takes the payment without PIN. The credit of the same amount was also given to me after I submitted all the relevant details & the Online F.I.R.
I got a call yesterday from your customer services saying that they are going to charge me for that and that transaction is a PIN verified transaction.
These 2 statements contradicts each other. Moreover, that transaction is also fraudulent. I would like you to take a look in this on priority as I am not going to pay this amount at all.
Moreover, I was promised a callback yesterday by a Manager which never happened.

Dear Friends,
I have referred one of my friend last Dec2016. Initially his application was got rejected. Now he got approval for the same application on may2017 without doing anything. When I check my referral dash board it showing the referral got expired on April 2017. Citibank is cheating us in the name of referral offer.

I did not expected Citibank will do like this.

Hi,
I have submitted all documents as required and I have been physically verified and I have complied with all required formality but now somewhere my application stuck.
I have contacted to customer care also but didnt get any reply

I am facing inconvenience due to this.

Please resolve asap.

Yogesh Goyal
[protected]
Reference Number LGGC[protected]

I recd mini statement in respect of my credit card ending with **** **** **** 8784 showing total due amount of Rs. 8565.81.
I have not spent this amount on my card during APRIL & MAY 2017.
I am neither provided with hard copy of my statement nor any statement sent on my email.
Can the concerned official intimate me where & when this expenditure of Rs. 8565.81 was incurred thru my credit card no. stated earlier.
I am not paying this amount untill I recieve the clarification.

All, i've been told is sorry... We can't fix it or we will fix your problem as it escalates and gets worse. Or tonight i got a new response... We are citibank but i can't help since it is the wrong country. When asked to get help in the usa, i was told sorry they cant help me. Aka today is my birthday and i am spending it dealing with citibank. Seriously, much worse. I ordered the card. They balance transferred the wrong amount. Attempted to charge me 0.3% interest on that amount 2x what requested. Wiped out my credit limit. I paid the amount and had cancelled my other credit card not prepared for the b. S. I was in for with them. I had to call bank of america and have them transfer the overpaid amount to wells fargo and then have wells fargo pay cori. Which i did. It doesn't stop there. Over 6 hours of 40 minute hold converstaions with citi and each time re explaining the problem and each call ending it would be addressed. I was also told if i have i have a problem their customer service, they won't call me i have to call them. Same problem weeks later!!! The weekend i needed the card it didn't work. I was guaranteed by citibank it would work by friday with verifying funds. Guess what!!! It didn't work, what. They lied to me again they, citi still had my money and my card didn't work on my birthday weekend. They admitted to wrong doing and credited me $100. Although another week i still don't have money. I have spent another 45 minutes on another phone call and this representative told me tonight on the phone with citi that they will call me. I have had to borrow $950 from a friend on this past friday due to citi lying to me. Total run around, over 8h of my time invested, and my card still doesnt work with them weeks later. Oh yeah, good luck with the app. They entered my birthday wrong. A different birthday than my application so call to find they data entries wrong a different lengthy phone call. Don't use them just because of a good interest rate!!! Total nightmare and complete dishonesty. Ps i still don't have funds. They still have my money. Not one attempt to make this right. No one has called me in 4 weeks of dealing with this. Told they don't call customers multiple times and now tonight told they do. Which is it citi bank? Now that you are 2 grand richer for a month and i am flat broke?
Amy zalazar[protected]

Sie, i had been taken on line top up loan of Rs 183000/- with in 4 to 5 days i had sent DD to his credit card payment, chennai by advise from citi bank customer care officer reason of DD not accept tenor 24 inplace 36 tenor this DD not encash by me, citi bank credit card officer has debited Rs 1480/- pre closer interest charge debited to my current month statement i had send e mail to India.Grievance.Redressal.[protected]@Citi but till to date no reply from them

Card No. [protected]

I had a EMI for Rs.15004/- for four years.

I called bank and asked them for pre-closure and then subsequently called bank on 21st or 22nd April 17 to cancel the preclousre and put back in EMI as I had some emergency expenses. The staff has taken the request and told me call after three days. I called again on 25th and asked the update. The staff asked me to call again after 2 days. I said I’m going abroad and I can’t again and again for the same thing. Told the staff to go ahead and do the cancellation and put back in EMI and I wanted the new statement. The staff told that we cant issue revised statement, but the changes will appear online.

I called bank again today, and found that it has not been done. Also found that there is over limit fee and associated tax as well.
Again after the discussions, the staff mentioned that within two days, they will call, if call does not come, I have to call.

I am totally disappointed and the unprofessional way of business being done by Citibank. When a request is placed, it has to be dealt with in the period and appropriately and customer should be informed. In this case, I have been keep calling again and again without any proper action or feedback from bank. Again today that is the witness that if call does not come in two days, I have to call. Why it is like that, bank has responsibility to call back customer and inform the feedback.
Other than that EMI pre-closure amount, I have paid the total outstanding as per last statement.
Citibank had to convert that preclousre amount back to EMI, reverse the over limit fee as well as associated tax.
I will not call again the bank, and this will be my final communication with bank on this issue.
Until this is sorted out, I won’t be making any payments.
Please note that I have been using your card more than 22 years and very surprised the way the bank is dealing with such loyal customers.
Please elevate to concerned higher authorities and make sure such things does not repeat again for any customer.

Hello,

Every day i am getting around 4-5 calls as an offer for loan.

I am getting frustrated.

Please forward my request to concern department and ask this agents to not call on [protected].

I am really very angry and if this is not be amended... Then i will have a take seviour action against citibank.

Kindly do the needful.

Hoping for a good response

Thank you
Sanket

The bank has made credit card enquiry without i being applied it for. I have complained several times and there is no response from the team.
Please take action to close the enquiry made on my name without my approval and i being applied it for. This is seriously affecting and having negative impact on my score.
I have mailed to the nodal officers and escalated the issues several times to the customer service team via email and calls and there is no action or response taken.

Hi Team,


I have enrolled for city bank salary account on this January.
From day 1, I am not able to log in to city bank online banking.
I have logged request for several time that my online login is not working, but I am getting no help from City Bank. Will you please be kind enough to provide a resolution for my issue or do I need to look for closing this account ?

I have tried

1. New registration

2. Retrieving user ID

3. Retrieving password


Every time getting the below error:

Sincerely,
Moumita Das
Mob: +91 [protected]

Registering complaint as online fraud transaction on 9th may 2017 amount: 4824.38

Just noticed that i've received citialert transaction email that i made purchase of rs.4824.38 at consim info usa inc so. I just logged in my citibank netbanking and viewed my account summary. It is just showing withdrawn amount of rs.4824.38 without any reference number and purchase subject.

To the best of my knowledge, i confirmed you that i have not done the transaction for this amount rs.4824.38.

I placed the request to citibank to take immediate action

Thanks!
Kalai

Dear citi bank team,

I have got mail and sms today from ur side, as per your request ur address is updated. But when i call blue dart customer care service and they are saying ur old adress is still updated so we are unable to delivered ur shipment.

Please solve the problem as soon as possible.

Card reference no -[protected]
Card last 4 digit-4389
Way bill no-[protected]

Address-228 a acharya jagadish chandra bose road ground floor kolkata -700020

Dear Sir/ Madam,

I Ravinder Kumar is in possession of the master card No. **** **** **** 6954.
Yesterday at 16:30 I came to know through my mobile that some fraud transactions are happening on my card in different foreign currency. So immediately I got the card blocked & spoke to your helpline executive about the incident (ref no. 7286)

So I request you to kindly look into the matter & further I confirm that the transactions happened on[protected] are not done by me.

Please don't validate/ approve the amount to any party.

7-8 attempts were made through my cards.
04 transactions were successful but no OTP were received by me.
on other attempts, OTP were received by me but the transactions were unsuccessful.

please look into it & do the needful.

Thanking you,

Ravinder Kumar

Hi Sir/Madam
I have purchased some products in myntra. And i have returned few items in that. They have collected the items from me and initiated refund transactions. In myntra account it says that they have refunded successfully but i did not receive the amount in my bank account. So i have called up Citibank and enquired about this, they have asked me for ARN numbers so that they can track. I have got the ARN numbers from myntra and provided the same to Citibank. But bank people are saying they have not received any refunds and not able to find these ARN numbers in their system.
I am not sure why they are not able to find these ARN numbers. Please help me in resolving this issue.

Here are the details:

Order number[protected].

Return No: 18180292
Return No: 18047463

ARN : 75134836303316086304286 - Amount Rs.713.57 - 28th Oct 16
ARN : 75134836308816090013943 - Amount Rs.630.97 - 2nd Nov 16

Dear Sir/Madam,

I have not received my credit card, so I have Approached to blue dart Service they told me because of shipment address is not clear. My Blue dart no is DART AWB no. [protected].

Kindly change my shipment address as per by given below.

My Communication Address:
Medha servo drives pvt ltd,
Jodimetla 'x' roads,
Gatkesar (M) Pin code-500088,
Ranga Reddy Dist.

For any queries pls contact me [protected].
Kindly do needful.

I raised an online request for Fixed deposit interest statement thru Citibank Online banking. A very standard practice as this information shall be used by me to compute my income taxes.
I was given a request number and was informed that within 48 working hours statement shall be delivered to my email.

48 hours gone and nothing happened, when i called back I was surprised to hear that they did not have any such request in their system!!

They again raised a fresh request on 3rd May-17 and it was to be completed by end of 5th May. On 5th evening I did not receive the certificate and I again called. I was told that by midnight it shall be received. Now it's 5AM 6th May and still no sign of certificate.

I again called and now I am being told that it shall be prioritized and delivered by Monday.

Very poor practices followed by Citibank. They can not even generate an interest certificate which even in a small bank is made available instantly at the counter within 5 minutes.

Naam Bade Darshan Khote

Dear officer,

My card number is [protected].

Against my outstanding balance for last month i made a payment of 1 lac by cheques (Acknowledged by bank on[protected].

This amount of 1 lac was debited from my account on 02-05-17... I. E. Going by the banking system... The money should have gone to citi bank at the same moment.

Based on the message received from my bankers i made part payment (Of 25000) for booking airline ticket to uk through make my trip with the promise that the balance payment of 102000/- (Approx) will be made within next three days.

Since the amount had not been allocated to my credit card till 12.00 pm today, i called up citiphone banking and spoke with manisha and had heated arguments as my money is already with citi bank. She said she will put in a request for one time approval.

Since i did not get any message i called up citi bank again after approx one hour and spoke with mukul... He also promised to put in request for one time time approval. After 15 minutes i received a message saying that my request has been declined.

Under the circumstances... I would like to know the reason for declining the request, since my money has already been received by citibank and in case the permission is not given i stand to loose 25000/-. An urgent reply is awaited.

I have gone through the e statement for the period January to March 2017 and noted that an unwarranted debit appears on 30.01.2017 for Rs.460.33 -Reference No.[protected] - Indian Railway Canteen- New Delhi. Please rectify the same and infirm me at the earliest. This sort of incidence never ed occured so far. I was not checking statement all these days. This is the first time I got an email statement and checked with my records. Kindly resolve at an early date.
Regards.