Citibank Complaints & Reviews

Hi, I hold a Citibank credit card for many years, off and on since I took my first job in 1993. . The company insists on switching me to e-statements without my consent. When I call the service center, they say " we will switch you back to paper, however, you will receive an e-mail in 6 months asking you to switch to e-statement again and if you do not reply to the e-mail, you will be automatically switched back to e-statement" This is an unethical, unscrupulous and blatantly profit-motivated practice by Citibank. It is very well known fact that when a customer does not get a paper statement he will tend to forget to pay in time. Most banking analysts say that the rate of non-payment doubles when paper statements are stopped and e-statements are substituted. In this case, the bank can charge huge amounts as late payment penalties and interest. Customer service flatly refused to switch me permanently to paper statements. told them it is not possible for me to wait and watch for the one e-mail that if I do not relpy, my paper statements will get cut off - I receive so many e-mail every day. The agent basically said that is my problem not the bank's. Above all, I have lost all respect for a bank that does not take consent from customers before forcing them to accept e-statements. They brand it as "go green" but the worst kept secret is it is only greed for profits from late charges and interest that makes Citibank do this. I hope the regulators take note of this and do something to help innocent customers.

We bought a loan in Citi bank credit card for the amount of 65, 000/- and we want to close the loan. on 7.7.2015 we contact the citi bank credit card customer care and tell the matter. On that day the remaining loan amount is 60560/-. ( Including Balance Principal amount, foreclosure charages, government tax). We make a payment through Paynet on the same day. They said the loan is closed and no need to pay the next month EMI. But in the statement (13.7.2015) mentioned in my E-mail Id, still the EMI continue and they are not closing the Previous loan. They are cheating me. I want a Immediate solution.

Dear Sir, I am Gyana Ranjan Bhoi, resident of Delhi have not availed any credit card from Citi Bank .But I have received messages on my mobile like : your citibank credit card no. has been dispatched through BLUE DART AWB nO. [protected] and will reach you in 4 working days ----- message received on 10.07.2015 on my mobile Again today i.e 11.07.2015, I received message that Rs.1245 was spent on your credit card 4386********1747 on 11.07.2015 at Snapdeal.com. Pl. redress the problem as I am not at all connected to CITIBANK credit card. Thanking you. GYANA RANJAN BHOI e-603 saraswati apts, Madhu vihar, Patparganj, Delhi-92 MOB NO.[protected]

Dear Sir, I have issued an Indian oil card from your bank. The agent has asked me to put an application as it is free for one year and in subsequent year you have to pay nominal charges or use it for min transaction of 20000/. I have not used this card till now. As I have informed that you have to use once to activate it. As have not used it at any time I am in perception that it is not activated and hence not used. Recently I have got the message that I have to pay 1140/ as annual fee of the card. This is not clear to me in any way, why I have to pay even if I have not activated yet. Requesting you to close this card and waive the annual fee. Looking forward for your conformation. My card no 5546 XXXX XXXX 7177. Mobile no:[protected]

My credit card is with me but the card been misused by unknown person on 3rd july 2015 twice in evening. I got the Message on my mobile stating that Rs. 4500/- at Visa BILLPAY-VODAFONE timing 4:59 pm. and Rs. 1999/- at PAYU-www.oxigenwalle timing 5:05 pm. It has been Disrupted Charge. I already lodge a complaint on 3rd july 2015 via Phone. Please Repair it and Return. Credit Card No: [protected]

I B.R. Sridhar possessing citi rewards credit card, i would like to intimate you, that the credit card which issued to me is not retrieving. I did two swiping at shopping/ restaurant last week and yesterday, but card is not retrieving. In, this regard, i request u to cause necessary action to retrieve the credit card immediately please. Yours faithfully, B.R.SRIDHAR CITI REWARDS CARD NO.[protected]

Hi i am an account holder and have a credit card from citi. I am sick and tired of calling them waiting for call back as promised by the representative.i have made a god amount of payment but in order to adjust that against my EMI i have to get a call from citi which never happens. My names is Manali Sharma, Ph. no. [protected]

I applied for a Citibank Card along with all my details and that too at the request of one of their customer service executive. But without even giving me proper details of the application form approval process, they rejected it saying " We have reviewed your application and the annexures provided. We regret to inform you that we are currently unable to approve your application for a Citibank Card, as the particulars provided by you do not meet our internal policy guidelines." The same has happened not once but twice. The recent application form no was [protected]. I gave my id proof (PAN Card), Add proof(Voter id) Still it was rejected. This is not fair as I give my whole details to bank, and I am not even issued the card. My information can be misused and can be illegally reported. Either all my documents should be returned or the card be issued.

I opened the Citibank account in Feb 2010 and it was a salary account.The Citibank executive who helped me in opening the account told me that in case if this account will no more be salary account it will get converted in a saving bank account and the minimum balance (NRV) which needs to be maintained then will be Rs 25, 000. From Feb 2015, this account is no more a salary bank account and I am maintaining the balance more than Rs 25, 000 but then on 28 Jun 2015, I received an email and SMS from Citibank stating to build up the NRV upto Rs 100, 000 to avoid non-maintenance charges. In the same email it has been mentioned "To know more, please visit www.citi.co.in/nrvfaq.htm". On visiting this link again I found the average minimum balance (NRV) I need to maintain for a saving bank account is Rs 25, 000, but on calling the customer care, the executive is telling me that Citibank has revised the NRV limit from Rs 25, 000 to Rs 100, 000 in the year of 2012. So my complaint is firstly, NRV for the customers who opened the bank account with some certain term conditions should not change at later period of time. Secondly, when NRV FAQ document is stating it Rs 25, 000 for saving bank account how bank can ask me to build it up to Rs 100, 000 and moreover this document has been last modify on 1 Apr 2015. Attached is the front page of NRV FAQ document. FYI, Except Saving bank account I have no other holding (FD, loans, demat etc.) with Citibank

ello Team- I was using Citi bank Reward Card ending with 4386XXXXXXXX7021 till the last month. On 04th June I paid minimum due to Rs. 4607 on outstanding . No alert SMS, mail or Phone call I had received from the citi bank regarding blocking my existing card & issuance of new reward EMV card to me. I have shifted to Pune from Mumbai last year & hence the new card is undelivered. No one have given consequences (impact) about this undelivered card to me. Being a citi bank card holder it is my right to get the all the information & impact of each action on my citi bank card but unfortunately no one bother from citi bank to inform me that due to this my minimum outstanding will be the same as my total outstanding which is approx. Rs.91000 & If I don't pay this by JULY 8, 2015 the late fee & interest will be charged on me. When I called customer care then only I could get this information. Recently I had received the new card post submitting my revised address document. Here I would like to inform you please take the case on priority & change the minimum due amount as there was no communication received from bank end & I am suffering due to their fault. Please note if I don't receive the favorable feedback then I will be force to log this case with banking ombudsmen. This kind of service is not expected from the brand like CITI BANK.

I received your bill dated 21.6.15 for Rs. 4060.49 wherein cash advance fees of Rs. 600/- has been levied against cash withdrawn Rs. 3000/- against my credit card no ending 5632whereas i have been making more than their bill payments to them within stipulated period. I am ready to surrender my card if such charges are not withdrawn . regards, mukesh kumar tyagi [protected]

Dear Team, 1.Date: 1 FEB 2.Citi bank has charged me 5600 rs for health insurance and they have not provided any kind of service. If I have not used any kind of service then why should I pay for that? I'm receiving call from collection department. 3. I will not make any payment for service that I have not used. 4. Late payment fees increased to Total Amount Due: Rs.13602.27 rs from last 4 months 5. Please reverse this charges My credit Card Number ************2627

im alok jain ihaved finance a bike from citibank meerut.now ihave finish EMI's and auther charges paid by me.and now i have send my papper for N.O.C Latter but i have a big problom I have send papper your mail ID wecarecitybank.com but mail is not right pappers not send please give me your Right mail id

Hi, My name is vikas mehra, I have applied for Indian oil citi bank platinum credit card.This application not process due to non availability of home / office.So I am providing you my office and residence number.kindly reprocess my application. Residence land line no[protected] Office land line no[protected] If any query pls call me Regards, Vikas mehra [protected]

On 25th June 2015 i received email from citibank - Rs. 100.00 was spent on your Card 5241XXXXXXXXXXXX on 25-JUN-15 at MATRIX INTERNATIONAL. This transaction has been processed without the additional factor of authentication prescribed by RBI. i have not done any transaction with Matrix international in past 18 months. citibank is simply telling its recurring charges & no further action on this. then what is the use of OTP, Chip credit card, online password .

Dear sir I am using citi bank credit card mor than 10 year And credit vard lone 4 years your lone is clear But last 3 month is your officer is bad behveyr. I am pay your lone emi is Regular time by time 4 years se.by chaque. Cheque drop by atm drop box due date. So no late payments chargess 4 years se.but may, june, 2015 statmaint m late payment chargess puls. sir pls return chargerr less my statmaint. Thankyou Regard Sanjay khandelwal Email - [protected]@gmail.com Card no - [protected]

This is to inform you that I have not made any payment by using Citi Bank Credit Card NO.[protected] on 16/06/2015 to Vodafone for Rs.1500/- and Rs.5070/- on 19/06/2015 I have got the message on my mobile number that I have made payment through my credit card which I have not made. Please check and rectify the payment and give the reverse entry for the said payment which I have not made. [ D.H.CHAVDA ]

This is the most disgusting bank I ever came across and unfortunately have my salary account with this stupid idiotic bank. I accidently lost my debit card and I'm suppose to leave for a 20 days vacation in next 2 days and when called in the customer service these guys dont have instant card facility like all other private banks(Axis, ICICI, HDFC). Comeon guys update yourself if a customer looses a card and has no time to wait for 7 business days as is about to travel in next two days how can they carry the whole bloody cash in their pockets .. and surprisingly they don't have any alternatives. I will terminate all my service with this disgusting bank once I'm back for causing me such an inconvenience. Peeps please use different bank in case you loose your card even i[censored] have big time emergency these guys are of no use and in whole Blore they just have 2 branches..

Hi, I am using credit card ([protected]), Since 06/12 but now this credit card is not working from last 6 months and the link credit card number has changed in my account but till now I had not received that new card at my mailing address till now . Thanks Sumit Goyal Cell: +91 [protected]

Hi Team, I have received 3 fake Note of 1000, while withdrawing cash from Citi Bank on 5th June '15. On this matter i have already spoken with your customer care officer and asked for a further guidance, but so far i havn't get any update. I want to request you, please return those 3 fake note of 1000, and let me know what are the things and details required from my side. Soon or else i have to take a legal action. As you guys have taken a lot time. Regards, Deepak.