Citibank — Bank will promise for a call back and update but that never happen

Compared to all other bank they are CITI really best but only draw back is they never call back they never reply on calls for the concern.
i have been waited for whole day for their update and to give update bank doesnt have time.
i understand bank is having many other work to but which you promise to do you have to stick on it.
there is a difference between 24 hours and date 24th. in call its communicated as 24 hours especially by evening 7 i will get a call back their senior supervisor will call back but that 24 hour or that 7 PM didn't happen only.
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its been 48 hours where bank least bothered to response for e mails and not able to connect through phono support agent.
even if we call definitely they wont provide the update and will get back in 24 hours is not resolution where do you know you will not come back.
Your apologies and 100 really sorry for the inconvience caused wont change the story. need support not your sorry.
i do know you guys are working on issue and how and what you working? which stage it is? we want to know we dont have any extra super power to see our own need proper communication.
its been 48 hours where bank least bothered to response for e mails and not able to connect through phono support agent.
even if we call definitely they wont provide the update and will get back in 24 hours is not resolution where do you know you will not come back.
Your apologies and 100 really sorry for the inconvience caused wont change the story. need support not your sorry.
i do know you guys are working on issue and how and what you working? which stage it is? we want to know we dont have any extra super power to see our own need proper communication.
its been 48 hours where bank least bothered to response for e mails and not able to connect through phono support agent.
even if we call definitely they wont provide the update and will get back in 24 hours is not resolution where do you know you will not come back.
Your apologies and 100 really sorry for the inconvience caused wont change the story. need support not your sorry.
i do know you guys are working on issue and how and what you working? which stage it is? we want to know we dont have any extra super power to see our own need proper communication.
is Citi Bank stopped providing the service in india ?
if not why they cant even reply to e mails and calls not able to connect.
without any resolution they close the ticket.

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