Citibank — charges on a not accepted credit card

Address:

Pune, Maharashtra, 411014

I had an a/c and credit card with citibank. I closed my account in 1st jul'17 and called credit card for closure of credit card as well. My credit card expiry date was in jul-17, i raised a closure process over call. Instead i received a new card which i did not accept from my office address nor my home address. After rejection of card, i thought all is over but now after 1 year i am getting message for 1300/- payment. I don't have a physical card with me, nor i have the old one thus i not able to get to the credit card executive. When i have rejected card and requested for closure still how can they keep my account active and charge money on this. I am frequently getting msgs from citi bank. My request here is i will not pay any amount as i don't have a card with me. Close my account on immediate basis, as it is affecting my credit score