Citibank — citi bank not accepting e-aadhar for debit/credit mailing address change

Address:Chennai, Tamil Nadu
Website:citibank.co.in

Citi bank not accepting e-aadhar for debit/credit mailing address change.
I am trying from last 1 month but every time citi bank refusing my e-aadhar card upload (Address proof document is invalid).

All other banks and companies accept e-aadhaar as it has been deemed valid by indian government. But i guess citibank just doesn't cares about rules and regulations of indian authorities.

As per rbi and uidia guidelines e-aadhaar is a valid document then why citi bank is refusing.

It is just against indian govt. Guidelines!!!
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I have applied credi card through online portal .no response from u side. Whether online portal is of no use? Total 5 times applied .not even confimation mail u are sending but collected all thr deatils which of no use and waste of time.You have stopped credit card or u have no proper online customer care exceutives to give information

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