Citibank — Closure of Citibank Suvidhaon Salary account

Address:

Bangalore

Hi, I want to close my Citibank suvidha savings account and I have been raising request for the same since last 2 weeks. I have got an intimidation that in case of non closure within 12th June'21, I'll have to maintain minimum NRV of Rs. 1lakh and account will be converted to Savings Bank account. The customer care executives have been postponing the request in the name of Pandemic and have asked me to visit offline branch in case I need immediate closure. This is harassment from Citibank's part, where they aren't taking online closure request in the name of Pandemic, yet asking me to visit offline branch for the same. I DO NOT wish to continue using their services and they CANNOT force me to do so.