Citibank — Complaint about change of my name in Bank Records

Hi Team

Myself Jakeer Hussain Mahamad have a citi bank and citi credit card account.

I tried all the ways to change my name in bank records and credit card account.

I have followed all the instructions specified by citi bank team, but I see no result after several follow-ups. They are not even bothered about customer's time.

When I try to explain my situation and pain, they simple disconnect the call.

The customer executive staff is really worst and doesn't bother about customer's issue or feedback.

I really regret considering Citi for Salary Account.

Please help me on this.

Regards
Jakeer H Mahammad